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Compare DataGrail and Twilio Segment 
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At a Glance
Market Segments
Mid-Market (66.8% of reviews)
Mid-Market (47.7% of reviews)
Entry-Level Pricing
No pricing available
$120 Per month
DataGrail
Star Rating
(193)4.7 out of 5
Market Segments
Mid-Market (66.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about DataGrailTwilio Segment
Star Rating
(562)4.5 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Pros & Cons
Entry-Level Pricing
$120 Per month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Segment excels in Data Mapping - survey-based with a score of 9.0, indicating a strong capability in handling user feedback and survey data, while DataGrail's score of 8.6 suggests it may not be as robust in this area.
- Reviewers mention that DataGrail shines in Quality of Support, achieving a remarkable score of 9.8, which users attribute to responsive and knowledgeable support staff, whereas Segment's score of 8.6 indicates room for improvement in customer service.
- G2 users highlight Segment's superior Integrations with a score of 9.1, making it easier to connect with various platforms, while DataGrail's score of 8.9 suggests it may have fewer integration options or less seamless connectivity.
- Users on G2 report that DataGrail offers a more user-friendly experience with an Ease of Use score of 9.0 compared to Segment's 8.8, indicating that DataGrail may be more intuitive for new users.
- Reviewers say that Segment's Data Subject Access Requests functionality is highly rated at 9.1, showcasing its effectiveness in managing user data requests, while DataGrail's score of 9.3 indicates it may have a slight edge in this critical compliance area.
- Users report that Segment's Workflow Management features score 8.7, which is competitive, but DataGrail's score of 9.1 suggests it provides more advanced tools for automating and managing workflows effectively.
Pricing
Entry-Level Pricing
DataGrail
No pricing availableTwilio Segment
Team
$120
Per month
- Base includes 10,000 MTU
- Unlimited Sources
- Unlimited Destinations
Free Trial
DataGrail
No trial information availableTwilio Segment
Free Trial is available
Ratings
Meets Requirements
9.0
157
8.9
427
Ease of Use
8.9
159
8.7
429
Ease of Setup
8.5
120
8.5
245
Ease of Admin
8.9
106
8.9
237
Quality of Support
9.8
158
8.6
367
Has the product been a good partner in doing business?
9.6
108
8.8
225
Product Direction (% positive)
9.5
139
8.3
387
Features by Category
Administration
Not enough data
8.6
86
Not enough data
8.2
68
Not enough data
8.7
77
Not enough data
8.0
85
Management
Not enough data
8.2
43
Not enough data
8.5
52
Not enough data
8.6
49
Not enough data
8.1
48
Not enough data
8.6
46
Compliance
Not enough data
8.9
96
Not enough data
8.7
80
Not enough data
8.8
85
Not enough data
8.7
83
Security
Not enough data
9.0
56
Not enough data
8.4
54
Not enough data
8.9
50
Data Quality
Not enough data
8.7
99
Not enough data
9.1
98
Not enough data
9.3
98
Maintainence
Not enough data
9.0
53
Not enough data
8.7
46
Generative AI
Not enough data
7.1
7
Not enough data
7.4
7
Agentic AI - Data Governance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.5
142
|
Verified
Not enough data
8.7
147
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
138
|
Verified
Intelligence
Not enough data
8.0
123
|
Verified
Not enough data
6.9
85
|
Verified
Not enough data
Feature Not Available
Functionality
9.1
88
9.1
27
8.8
97
8.4
18
8.7
64
8.8
26
8.5
66
9.0
24
8.7
76
8.7
25
9.0
69
9.1
25
8.6
65
9.0
26
8.5
56
8.7
25
8.3
51
8.6
24
8.7
63
8.7
29
8.2
53
9.0
27
8.8
52
9.0
28
Functionality
8.8
32
9.0
21
8.0
28
8.7
21
8.7
32
9.1
24
9.0
28
8.3
21
8.7
27
8.5
18
8.4
28
8.6
23
7.5
21
8.7
20
8.1
25
8.3
15
7.7
19
8.7
18
Functionality
9.0
21
Not enough data
8.8
15
Not enough data
8.8
17
Not enough data
9.1
16
Not enough data
8.9
14
Not enough data
8.7
14
Not enough data
8.8
21
Not enough data
9.0
26
Not enough data
9.5
26
Not enough data
9.2
21
Not enough data
Agentic AI - Sensitive Data Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Development
Not enough data
8.9
47
Not enough data
8.1
39
Management
Not enough data
8.0
46
Not enough data
8.6
43
Integration Options
Not enough data
8.4
23
Not enough data
8.4
23
Not enough data
8.8
39
Not enough data
8.5
20
Data Management
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
6.7
7
Not enough data
8.1
6
Not enough data
6.9
6
Functionality
Not enough data
8.3
7
Not enough data
7.6
7
Not enough data
8.7
5
Not enough data
7.8
6
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
6.9
6
Security
Not enough data
8.3
5
Not enough data
7.7
5
Generative AI
Not enough data
Not enough data
Functionality
8.8
97
8.4
18
8.9
83
8.6
13
9.1
83
8.6
11
9.0
79
8.8
12
Categories
Categories
Shared Categories
DataGrail and Twilio Segment are categorized as Data Privacy Management, Data Subject Access Request (DSAR), and Consent Management Platform (CMP)
Unique Categories
DataGrail is categorized as Sensitive Data Discovery
Twilio Segment is categorized as Data Governance, Customer Data Platform (CDP), E-Commerce Data Integration, and Reverse ETL
Reviews
Reviewers' Company Size
DataGrail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Segment
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
23.2%
Information Technology and Services
10.5%
Retail
10.0%
Consumer Goods
5.8%
Health, Wellness and Fitness
4.7%
Other
45.8%
Computer Software
21.8%
Information Technology and Services
12.9%
Financial Services
8.9%
Internet
7.3%
Marketing and Advertising
5.3%
Other
43.9%
Alternatives
Discussions
What is DataGrail used for?
1 Comment
Official Response from DataGrail
DataGrail is a complete, AI-powered privacy automation platform. Customers commonly use DataGrail for data subject request automation, consent management,...Read more
DataGrail has no more discussions with answers
What is the best way to do QA of tracking implementation?
1 Comment
CR
My experience tells me that I always need to do end-to-end testing, just relying on that whenever an event ends up in segment, it will also end up in the...Read more
I used segment in different organizations as I was the one suggesting it, but then
1 Comment
AB
There is if you become a referral partner, but is an involved process with approval....Read more
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