Compare Datadog and ServiceNow IT Operations Management 
At a Glance
Market Segments
Mid-Market (47.1% of reviews)
Enterprise (66.3% of reviews)
Entry-Level Pricing
$0 Per host, per month
No pricing available
Datadog
Star Rating
(698)4.4 out of 5
Market Segments
Mid-Market (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 Per host, per month
Free Trial is available
Browse all 3 pricing plansServiceNow IT Operations Management
Star Rating
(184)4.4 out of 5
Market Segments
Enterprise (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Datadog excels in providing a comprehensive view of infrastructure metrics, application performance, and log management, acting as a "single source of truth" that helps teams break down silos. Users appreciate its ability to monitor critical systems across platforms like AWS and GCP, enhancing operational visibility.
- Users say that ServiceNow IT Operations Management shines in its powerful automation and real-time visibility features. Reviewers highlight its capability to provide end-to-end visibility across the entire infrastructure, which is crucial for maintaining the reliability of IT services.
- According to verified reviews, Datadog's ease of setup is a significant advantage, with many users praising its intuitive onboarding process. This allows teams to quickly implement the tool and start monitoring their systems without extensive configuration challenges.
- Reviewers mention that ServiceNow IT Operations Management has evolved beyond just discovery, now offering features like cloud management and service mapping. This evolution makes it a more comprehensive solution for organizations looking to manage complex IT environments effectively.
- G2 reviewers highlight that while both products have similar star ratings, Datadog's overall user satisfaction is reflected in its higher G2 Score in Application Performance Monitoring. Users appreciate its functionality and the ability to quickly access logs and audits, which aids in faster issue resolution.
- Users report that Datadog's incident alerting capabilities are particularly strong, with features that allow for proactive identification of issues. In contrast, while ServiceNow IT Operations Management also offers alerting, some users feel it could benefit from more streamlined integration with other systems to enhance its effectiveness.
Pricing
Entry-Level Pricing
Datadog
Free
$0
Per host, per month
Core collection and visualization features
- Discussion Group Supported
- 1-Day Metric Retention
- Up to 5 Hosts
ServiceNow IT Operations Management
No pricing availableFree Trial
Datadog
Free Trial is available
ServiceNow IT Operations Management
No trial information availableRatings
Meets Requirements
8.8
519
8.8
90
Ease of Use
8.2
620
8.1
148
Ease of Setup
8.3
386
7.7
131
Ease of Admin
8.3
233
8.4
46
Quality of Support
8.3
461
8.5
88
Has the product been a good partner in doing business?
8.5
219
8.7
48
Product Direction (% positive)
9.0
503
9.6
85
Features by Category
Operations
7.8
6
Not enough data
8.1
6
Not enough data
7.1
8
Not enough data
8.0
5
Not enough data
Cost Optimization
7.7
8
Not enough data
7.5
6
Not enough data
7.7
5
Not enough data
Administration
8.3
6
Not enough data
8.1
7
Not enough data
7.3
5
Not enough data
Agentic AI - Cloud Cost Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.7
56
Not enough data
9.4
72
Not enough data
9.1
64
Not enough data
8.8
58
Not enough data
8.9
58
Not enough data
9.0
51
Not enough data
Agentic AI - Website Monitoring
7.3
5
Not enough data
7.3
5
Not enough data
8.3
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.2
105
Not enough data
9.1
106
Not enough data
9.3
90
Not enough data
8.9
105
Not enough data
8.8
89
Not enough data
8.9
94
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Functionality
9.2
53
Not enough data
9.3
58
Not enough data
8.2
44
Not enough data
8.5
46
Not enough data
Monitoring - Network Monitoring
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Management
8.7
50
Not enough data
9.0
51
Not enough data
8.8
48
Not enough data
Analytics - Network Monitoring
9.0
5
Not enough data
9.0
5
Not enough data
Security - Network Monitoring
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Network Performance - Network Monitoring
9.0
5
Not enough data
9.0
5
Not enough data
AI Automation - Network Monitoring
8.3
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
121
Not enough data
8.6
117
Not enough data
8.8
111
Not enough data
8.8
130
Not enough data
8.3
8
Not enough data
Administration
8.5
115
Not enough data
8.5
97
Not enough data
8.3
94
Not enough data
8.5
8
Not enough data
Analysis
8.5
113
Not enough data
8.9
122
Not enough data
Feature Not Available
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
7.9
8
Not enough data
8.8
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.9
7
Not enough data
AI Automation - Cloud Infrastructure Monitoring
8.1
8
Not enough data
7.5
8
Not enough data
Automation
Feature Not Available
Not enough data
8.1
7
Not enough data
Feature Not Available
Not enough data
8.5
9
Not enough data
Functionality
8.7
10
Not enough data
8.0
10
Not enough data
8.0
9
Not enough data
9.2
10
Not enough data
Incident Management
8.6
12
Not enough data
9.2
12
Not enough data
9.0
12
Not enough data
Functionality
9.1
16
8.3
18
8.5
17
7.7
13
9.4
21
8.8
17
Issue Resolution
9.0
19
8.9
20
9.1
16
8.9
18
Feature Not Available
8.8
18
Management
8.7
19
9.1
22
9.6
20
9.2
15
9.0
20
9.0
15
Generative AI
Not enough data
7.2
9
Not enough data
7.4
9
Agentic AI - AIOps Platforms
Not enough data
7.8
10
Not enough data
7.5
8
Not enough data
8.7
13
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.5
8
Visibility
8.9
95
Not enough data
8.9
92
Not enough data
8.8
83
Not enough data
Monitoring and Management
8.2
84
Not enough data
8.7
86
Not enough data
9.0
92
Not enough data
Agentic AI - Log Monitoring
7.6
9
Not enough data
7.2
9
Not enough data
8.1
9
Not enough data
7.2
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.6
9
Not enough data
Visibility
8.9
78
Not enough data
8.7
73
Not enough data
8.3
71
Not enough data
Monitoring and Management
8.4
71
Not enough data
7.6
66
Not enough data
8.4
68
Not enough data
9.0
72
Not enough data
8.8
67
Not enough data
8.3
72
Not enough data
Cloud environment support
8.1
62
Not enough data
8.0
59
Not enough data
Agentic AI - Server Monitoring
7.5
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
7.2
6
Not enough data
7.8
6
Not enough data
7.2
6
Not enough data
8.1
6
Not enough data
Functionality
8.7
49
Not enough data
8.8
50
Not enough data
9.1
58
Not enough data
7.9
42
Not enough data
Management
8.6
50
Not enough data
8.6
52
Not enough data
8.2
44
Not enough data
9.0
54
Not enough data
Agentic AI - Enterprise Monitoring
7.8
9
Not enough data
8.3
9
Not enough data
7.8
9
Not enough data
8.1
9
Not enough data
7.5
10
Not enough data
8.1
9
Not enough data
8.1
9
Not enough data
Data Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Device Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Provisioning
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data Preparation
8.6
66
|
Verified
Not enough data
8.5
64
|
Verified
Not enough data
8.0
62
|
Verified
Not enough data
7.9
63
|
Verified
Not enough data
Analysis
8.6
61
|
Verified
Not enough data
8.4
68
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.5
71
|
Verified
Not enough data
8.6
62
|
Verified
Not enough data
8.8
60
|
Verified
Not enough data
Visualization
8.9
75
|
Verified
Not enough data
8.7
63
|
Verified
Not enough data
Agentic AI - Log Analysis
7.8
6
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
Monitoring
8.6
113
8.8
11
8.9
106
7.6
11
8.9
118
7.9
11
7.3
99
8.0
10
8.4
105
8.0
11
Response
8.9
123
8.0
11
8.8
110
8.2
10
8.0
107
8.2
10
Agentic AI - Application Performance Monitoring (APM)
7.4
13
8.3
5
8.1
13
8.1
6
7.9
13
8.0
5
8.1
13
7.8
6
7.8
13
8.1
6
Performance
8.5
118
8.2
11
8.3
103
8.0
9
Functionality
8.5
106
8.0
11
8.1
96
7.6
11
Feature Not Available
7.2
10
8.5
112
7.6
12
Alerts management
8.7
43
Not enough data
8.0
45
Not enough data
8.6
47
Not enough data
Monitoring
8.6
39
Not enough data
9.1
41
Not enough data
8.7
43
Not enough data
9.0
38
Not enough data
Automation
8.2
38
Not enough data
8.4
36
Not enough data
Analysis
8.2
41
Not enough data
8.3
44
Not enough data
9.1
43
Not enough data
8.5
42
Not enough data
Issue Resolution
8.3
37
Not enough data
7.6
39
Not enough data
8.4
35
Not enough data
Generative AI
7.5
17
Not enough data
Agentic AI - IT Alerting
7.4
7
Not enough data
7.9
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.1
6
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
Data Management - Observability Pipeline
7.8
6
Not enough data
8.0
9
Not enough data
7.4
7
Not enough data
7.5
6
Not enough data
7.0
9
Not enough data
Performance - Observability Pipeline
6.7
8
Not enough data
8.1
9
Not enough data
7.0
9
Not enough data
AI - Observability Pipeline
6.4
7
Not enough data
6.1
6
Not enough data
6.7
6
Not enough data
Compliance - Observability Pipeline
6.9
6
Not enough data
6.1
6
Not enough data
Agentic AI - Observability Pipeline
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
8.3
10
Not enough data
8.8
8
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
8.7
9
Not enough data
9.0
10
Not enough data
8.8
8
Not enough data
Correlation & Root Cause Analysis - Observability
9.2
10
Not enough data
8.3
9
Not enough data
8.7
10
Not enough data
Scalability & Ecosystem Integration - Observability
9.3
9
Not enough data
8.5
8
Not enough data
AI Features - Observability
7.9
8
Not enough data
8.8
8
Not enough data
8.3
8
Not enough data
Response
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
48
Not enough data
Records
9.2
57
Not enough data
9.0
55
Not enough data
8.5
61
Not enough data
Management
9.3
60
Not enough data
8.4
53
Not enough data
Feature Not Available
Not enough data
Generative AI
7.1
13
Not enough data
7.9
13
Not enough data
Security Information and Event Management (SIEM)Hide 14 FeaturesShow 14 Features
8.8
15
Not enough data
Network Management
8.9
12
Not enough data
8.3
11
Not enough data
9.5
13
Not enough data
Incident Management
9.3
12
Not enough data
9.2
11
Not enough data
9.2
12
Not enough data
Security Intelligence
7.9
12
Not enough data
8.0
10
Not enough data
8.8
11
Not enough data
8.6
13
Not enough data
Agentic AI - Security Information and Event Management (SIEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.1
36
Platform
Not enough data
8.4
33
Not enough data
8.5
31
Not enough data
8.8
35
Not enough data
8.5
36
Not enough data
8.9
38
Security
Not enough data
8.5
31
Not enough data
8.2
32
Not enough data
7.8
31
Not enough data
8.9
34
Not enough data
8.9
36
Agentic AI - Enterprise IT Management
Not enough data
7.5
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
7.7
13
Not enough data
8.2
12
Categories
Categories
Shared Categories
Datadog and ServiceNow IT Operations Management are categorized as AIOps Platforms and Application Performance Monitoring (APM)
Unique Categories
Datadog is categorized as Observability Pipeline, Observability Software, Enterprise Monitoring, Server Monitoring, Log Monitoring, Network Traffic Analysis (NTA), Database Monitoring, IoT Device Management Platforms, IoT Analytics Platforms, Website Monitoring, Cloud Infrastructure Monitoring, IT Alerting, Container Monitoring, Log Analysis, Incident Response, Security Information and Event Management (SIEM), API Marketplace, Network Monitoring, Cloud Cost Management, and Digital Experience Monitoring (DEM)
ServiceNow IT Operations Management is categorized as Enterprise IT Management
Reviews
Reviewers' Company Size
Datadog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.6%
Computer Software
17.8%
Financial Services
8.5%
Internet
4.1%
Computer & Network Security
3.4%
Other
47.6%
Information Technology and Services
24.5%
Financial Services
8.4%
Hospital & Health Care
7.7%
Insurance
7.7%
Computer & Network Security
5.8%
Other
45.8%
Discussions
What is the use of Datadog?
3 Comments
CJ
Datadog is a software platform that facilitates data sharing across various teams within an organization, thereby breaking down silos between development,...Read more
Does Datadog use AWS?
2 Comments
IG
Yes, the backbone of Datadog infrastructure is sitting within AWS.Read more
Does it preserves history of logs?
1 Comment
AN
Depends on your plan, log retention can be 7,15, 30 days etc, for long term you need to setup s3 archivingRead more
ServiceNow IT Operations Management has no discussions with answers
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