# Datadog vs ServiceNow IT Operations Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Datadog excels in providing a comprehensive view of infrastructure metrics, application performance, and log management, acting as a "single source of truth" that helps teams break down silos. Users appreciate its ability to monitor critical systems across platforms like AWS and GCP, enhancing operational visibility.
- **Users say** that ServiceNow IT Operations Management shines in its powerful automation and real-time visibility features. Reviewers highlight its capability to provide end-to-end visibility across the entire infrastructure, which is crucial for maintaining the reliability of IT services.
- **According to verified reviews** , Datadog's ease of setup is a significant advantage, with many users praising its intuitive onboarding process. This allows teams to quickly implement the tool and start monitoring their systems without extensive configuration challenges.
- **Reviewers mention** that ServiceNow IT Operations Management has evolved beyond just discovery, now offering features like cloud management and service mapping. This evolution makes it a more comprehensive solution for organizations looking to manage complex IT environments effectively.
- **G2 reviewers highlight** that while both products have similar star ratings, Datadog's overall user satisfaction is reflected in its higher G2 Score in Application Performance Monitoring. Users appreciate its functionality and the ability to quickly access logs and audits, which aids in faster issue resolution.
- **Users report** that Datadog's incident alerting capabilities are particularly strong, with features that allow for proactive identification of issues. In contrast, while ServiceNow IT Operations Management also offers alerting, some users feel it could benefit from more streamlined integration with other systems to enhance its effectiveness.



| | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 707 | 416 | 
| **Largest Market Segment** | Mid-Market (47.1% of reviews) | Enterprise (64.8% of reviews) | 
| **Entry Level Price** | $0 Per host, per month | No pricing available | 

---
## Top Pros & Cons

### Datadog

Pros:
- Monitoring (150 reviews)
- Ease of Use (145 reviews)

Cons:
- Expensive (92 reviews)
- Learning Curve (75 reviews)

### ServiceNow IT Operations Management

Pros:
- Ease of Use (51 reviews)
- Visibility (44 reviews)

Cons:
- Learning Difficulty (29 reviews)
- Complexity (27 reviews)

---
## Ratings Comparison
| Rating | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
  | **Meets Requirements** | 8.8 (525 reviews) | 8.8 (106 reviews) | 
  | **Ease of Use** | 8.2 (627 reviews) | 8.1 (256 reviews) | 
  | **Ease of Setup** | 8.3 (393 reviews) | 7.8 (164 reviews) | 
  | **Ease of Admin** | 8.3 (233 reviews) | 8.4 (49 reviews) | 
  | **Quality of Support** | 8.3 (466 reviews) | 8.4 (173 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (219 reviews) | 8.8 (52 reviews) | 
  | **Product Direction (% positive)** | 9.0 (509 reviews) | 9.5 (103 reviews) | 

---
## Pricing

### Datadog

#### Entry-Level Pricing

Plan: Free

Price: $0 Per host, per month

Description: Core collection and visualization features

Key Features:
- Discussion Group Supported
- 1-Day Metric Retention
- Up to 5 Hosts

[Browse all 3 editions](https://www.g2.com/products/datadog/pricing)

#### Free Trial

Yes

### ServiceNow IT Operations Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Cloud Cost Management

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 7.8/10 | 8 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Operations

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Scheduling** | 7.8 (6 reviews) | Not enough data | 
| **Automation** | 8.1 (6 reviews) | Not enough data | 
| **Multi-Cloud Management** | 7.1 (8 reviews) | Not enough data | 
| **Usage Monitoring** | 8.0 (5 reviews) | Not enough data | 

#### Cost Optimization

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Spend Forecasting and Optimization ** | 7.7 (8 reviews) | Not enough data | 
| **Recommendations  ** | 7.5 (6 reviews) | Not enough data | 
| **Spend Tracking ** | 7.7 (5 reviews) | Not enough data | 

#### Administration

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Reporting** | 8.3 (6 reviews) | Not enough data | 
| **Dashboards and Visualizations ** | 8.1 (7 reviews) | Not enough data | 
| **Compliance** | 7.3 (5 reviews) | Not enough data | 

#### Agentic AI - Cloud Cost Management

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Website Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.2/10 | 78 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Functionality

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Baseline** | 8.7 (56 reviews) | Not enough data | 
| **Alerting** | 9.4 (72 reviews) | Not enough data | 
| **Multi-Site Monitoring** | 9.1 (64 reviews) | Not enough data | 
| **Reporting** | 8.8 (58 reviews) | Not enough data | 
| **Multi-Channel Alerting** | 8.9 (58 reviews) | Not enough data | 
| **Location Insights** | 9.0 (51 reviews) | Not enough data | 

#### Agentic AI - Website Monitoring

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (5 reviews) | Not enough data | 
| **Decision Making** | 7.3 (5 reviews) | Not enough data | 

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | N/A | N/A |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Experience

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Session Replay** | Not enough data | Not enough data | 
| **Behavioral Analysis** | Not enough data | Not enough data | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Budget Analysis** | Not enough data | Not enough data | 

#### Performance

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Uptime Monitoring** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Resource Monitoring** | Not enough data | Not enough data | 

### Database Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.7/10 | 111 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Functionality

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Monitoring** | 9.2 (105 reviews) | Not enough data | 
| **Alerting** | 9.1 (106 reviews) | Not enough data | 
| **Logging** | 9.3 (90 reviews) | Not enough data | 
| **Response Time** | 8.9 (105 reviews) | Not enough data | 
| **Reporting** | 8.8 (89 reviews) | Not enough data | 
| **Data Visualization** | 8.9 (94 reviews) | Not enough data | 

#### Agentic AI - Database Monitoring

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.9/10 | 63 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Functionality

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Performance Monitoring** | 9.2 (53 reviews) | Not enough data | 
| **Alerting** | 9.3 (58 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (44 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.5 (46 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **360-Degree Network Visibility** | 9.3 (5 reviews) | Not enough data | 
| **Automated Network Discovery** | 9.0 (5 reviews) | Not enough data | 
| **Real-Time Monitoring** | 9.3 (5 reviews) | Not enough data | 

#### Management

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Performance Baseline** | 8.7 (50 reviews) | Not enough data | 
| **Data Visualization** | 9.0 (51 reviews) | Not enough data | 
| **Path Analysis** | 8.8 (48 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Predictive Performance Analytics** | 9.0 (5 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 9.0 (5 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Encrypted Data Transmission** | 9.0 (5 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 9.0 (5 reviews) | Not enough data | 
| **Integrated Network Security** | 9.0 (5 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Dynamic Network Optimization** | 9.0 (5 reviews) | Not enough data | 
| **Automated Tasks Routing** | 9.0 (5 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 8.3 (5 reviews) | Not enough data | 
| **Self-Healing Networks** | 8.7 (5 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 8.7 (5 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Cloud Infrastructure Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.3/10 | 144 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Monitoring

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Usage Monitoring** | 8.9 (121 reviews) | Not enough data | 
| **Database Monitoring** | 8.6 (117 reviews) | Not enough data | 
| **API Monitoring** | 8.8 (111 reviews) | Not enough data | 
| **Real-Time Monitoring - Cloud Infrastructure Monitoring** | 8.8 (130 reviews) | Not enough data | 
| **Security and Compliance Monitoring** | 8.3 (8 reviews) | Not enough data | 

#### Administration

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Activity Monitoring** | 8.5 (115 reviews) | Not enough data | 
| **Multi-Cloud Management** | 8.5 (97 reviews) | Not enough data | 
| **Automation** | 8.3 (94 reviews) | Not enough data | 
| **Auto-Scaling & Resource Optimization** | 8.5 (8 reviews) | Not enough data | 

#### Analysis

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Reporting** | 8.5 (113 reviews) | Not enough data | 
| **Dashboards and Visualizations** | 8.9 (122 reviews) | Not enough data | 
| **Spend Forecasting and Optimization** | Feature Not Available | Not enough data | 

#### Agentic AI - Cloud Infrastructure Monitoring

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Multi-step Planning** | 7.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (8 reviews) | Not enough data | 
| **Decision Making** | 7.9 (7 reviews) | Not enough data | 

#### AI Automation - Cloud Infrastructure Monitoring

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **AI-Powered Anomaly Detection** | 8.1 (8 reviews) | Not enough data | 
| **AI-Driven Insight Recommendations** | 7.5 (8 reviews) | Not enough data | 

### Network Traffic Analysis (NTA)

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.6/10 | 13 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Automation

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Metadata Management** | Feature Not Available | Not enough data | 
| **Artificial Intelligence & Machine Learning** | 8.1 (7 reviews) | Not enough data | 
| **Response Automation** | Feature Not Available | Not enough data | 
| **Continuous Analysis** | 8.5 (9 reviews) | Not enough data | 

#### Functionality

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Multi-Network Capability** | 8.7 (10 reviews) | Not enough data | 
| **Anomaly Detection** | 8.0 (10 reviews) | Not enough data | 
| **Network Visibility** | 8.0 (9 reviews) | Not enough data | 
| **Scalability** | 9.2 (10 reviews) | Not enough data | 

#### Incident Management

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Incident Logs** | 8.6 (12 reviews) | Not enough data | 
| **Incident Alerts** | 9.2 (12 reviews) | Not enough data | 
| **Incident Reporting** | 9.0 (12 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 9.1/10 | 23 |
| **ServiceNow IT Operations Management** | 8.3/10 | 124 |

#### Functionality

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Artificial Intelligence** | 9.1 (16 reviews) | 8.3 (29 reviews) | 
| **Machine Learning** | 8.5 (17 reviews) | 7.5 (14 reviews) | 
| **Systems Monitoring** | 9.4 (21 reviews) | 9.2 (44 reviews) | 

#### Issue Resolution

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Root Cause Identification** | 9.0 (19 reviews) | 9.2 (33 reviews) | 
| **Proactive Identification** | 9.1 (16 reviews) | 9.1 (28 reviews) | 
| **Resolution Guidance** | Feature Not Available | 8.8 (22 reviews) | 

#### Management

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **System Integration** | 8.7 (19 reviews) | 9.2 (69 reviews) | 
| **Alerting** | 9.6 (20 reviews) | 8.6 (22 reviews) | 
| **Reporting** | 9.0 (20 reviews) | 9.5 (28 reviews) | 

#### Generative AI

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (9 reviews) | 

#### Agentic AI - AIOps Platforms

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (16 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.8 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (9 reviews) | 
| **Decision Making** | Not enough data | 8.5 (8 reviews) | 

### Log Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.2/10 | 110 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Visibility

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Dashboards and Visualizations** | 8.9 (95 reviews) | Not enough data | 
| **Alerts and Notifications** | 8.9 (92 reviews) | Not enough data | 
| **Reporting** | 8.8 (83 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Automation** | 8.2 (84 reviews) | Not enough data | 
| **Performance Baseline** | 8.7 (86 reviews) | Not enough data | 
| **Real-Time Monitoring** | 9.0 (92 reviews) | Not enough data | 

#### Agentic AI - Log Monitoring

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 7.2 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (9 reviews) | Not enough data | 
| **Decision Making** | 7.6 (9 reviews) | Not enough data | 

### Server Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.2/10 | 80 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Visibility 

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Dashboards and Visualizations** | 8.9 (78 reviews) | Not enough data | 
| **Alerts and Notifications** | 8.7 (73 reviews) | Not enough data | 
| **Reporting** | 8.3 (71 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Multi-Server Management** | 8.4 (71 reviews) | Not enough data | 
| **Automation** | 7.6 (66 reviews) | Not enough data | 
| **Performance Baseline** | 8.4 (68 reviews) | Not enough data | 
| **Real-Time Monitoring** | 9.0 (72 reviews) | Not enough data | 
| **Immediate Alert Notification** | 8.8 (67 reviews) | Not enough data | 
| **Proactive Server Monitoring Software** | 8.3 (72 reviews) | Not enough data | 

#### Cloud environment support

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Server Monitoring For Cloud Deployments** | 8.1 (62 reviews) | Not enough data | 
| **Software Scaling** | 8.0 (59 reviews) | Not enough data | 

#### Agentic AI - Server Monitoring

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (6 reviews) | Not enough data | 
| **Decision Making** | 8.1 (6 reviews) | Not enough data | 

### Enterprise Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.3/10 | 70 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Functionality

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Diverse Systems Monitoring** | 8.7 (50 reviews) | Not enough data | 
| **Real-Time Analytics** | 8.8 (50 reviews) | Not enough data | 
| **Observability** | 9.1 (62 reviews) | Not enough data | 
| **AI/ML Integration** | 7.9 (43 reviews) | Not enough data | 

#### Management

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Single Pane of Glass** | 8.7 (54 reviews) | Not enough data | 
| **Dashboards and Visualization** | 8.6 (58 reviews) | Not enough data | 
| **Performance Baselines** | 8.2 (44 reviews) | Not enough data | 
| **Alerting** | 9.0 (54 reviews) | Not enough data | 

#### Agentic AI - Enterprise Monitoring

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (10 reviews) | Not enough data | 
| **Decision Making** | 8.1 (9 reviews) | Not enough data | 

### IoT Analytics Platforms

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | N/A | N/A |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Data Sources

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Pre-Built Connectors** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Performance and Stability** | Not enough data | Not enough data | 

#### Analytics

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Queries** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Visualizations** | Not enough data | Not enough data | 
| **Insights** | Not enough data | Not enough data | 

#### Metrics

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Device Performance** | Not enough data | Not enough data | 
| **Operational Performance** | Not enough data | Not enough data | 
| **Environmental Conditions** | Not enough data | Not enough data | 
| **Resource Usage** | Not enough data | Not enough data | 

### IoT Device Management Platforms

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | N/A | N/A |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Device Recognition

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Device Discovery** | Not enough data | Not enough data | 
| **Device Types** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 

#### Monitoring

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Device Status** | Not enough data | Not enough data | 
| **Alerts & Notifications** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Provisioning

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Remote Configuration** | Not enough data | Not enough data | 
| **Event Triggering** | Not enough data | Not enough data | 
| **Device Diagnostics & Repair** | Feature Not Available | Not enough data | 
| **Firmware Updates** | Feature Not Available | Not enough data | 

### Log Analysis

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.3/10 | 82 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Data Preparation

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Data Sources** | 8.6 (66 reviews) ✓ Verified | Not enough data | 
| **Indexing** | 8.5 (65 reviews) ✓ Verified | Not enough data | 
| **Automated Tagging** | 8.0 (62 reviews) ✓ Verified | Not enough data | 
| **Data Blending** | 8.0 (64 reviews) ✓ Verified | Not enough data | 

#### Analysis

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Track Trends** | 8.6 (61 reviews) ✓ Verified | Not enough data | 
| **Detect Anomalies** | 8.4 (68 reviews) ✓ Verified | Not enough data | 
| **Metric and Event Data** | 8.8 (68 reviews) ✓ Verified | Not enough data | 
| **Search** | 8.5 (71 reviews) ✓ Verified | Not enough data | 
| **Alerts** | 8.6 (62 reviews) ✓ Verified | Not enough data | 
| **Live Tail** | 8.8 (60 reviews) ✓ Verified | Not enough data | 

#### Visualization

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Dashboards** | 8.9 (75 reviews) ✓ Verified | Not enough data | 
| **Data Discovery** | 8.7 (64 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Log Analysis

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.5 (6 reviews) | Not enough data | 
| **Decision Making** | 7.8 (6 reviews) | Not enough data | 

### Application Performance Monitoring (APM)

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.3/10 | 147 |
| **ServiceNow IT Operations Management** | 8.1/10 | 17 |

#### Monitoring

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Performance Baselines** | 8.6 (113 reviews) | 8.8 (11 reviews) | 
| **Performance Analysis** | 8.9 (106 reviews) | 7.8 (12 reviews) | 
| **Performance Monitoring** | 8.9 (118 reviews) | 7.9 (11 reviews) | 
| **AI/ML Assistance** | 7.3 (99 reviews) | 8.0 (10 reviews) | 
| **Multi-System Monitoring** | 8.4 (105 reviews) | 8.3 (13 reviews) | 

#### Response

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Dashboards and Visualization** | 8.9 (123 reviews) | 8.5 (14 reviews) | 
| **Incident Alerting** | 8.8 (110 reviews) | 8.5 (12 reviews) | 
| **Root Cause Analysis (RCA)** | 8.0 (107 reviews) | 8.2 (10 reviews) | 

#### Agentic AI - Application Performance Monitoring (APM)

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (13 reviews) | 8.3 (5 reviews) | 
| **Cross-system Integration** | 8.1 (13 reviews) | 8.1 (6 reviews) | 
| **Adaptive Learning** | 7.9 (13 reviews) | 8.0 (5 reviews) | 
| **Proactive Assistance** | 8.1 (13 reviews) | 7.8 (6 reviews) | 
| **Decision Making** | 7.8 (13 reviews) | 8.1 (6 reviews) | 

#### Performance

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Real User Monitoring (RUM)** | 8.5 (118 reviews) | 8.2 (11 reviews) | 
| **Second by Second Metrics** | 8.3 (103 reviews) | 8.0 (9 reviews) | 

#### Functionality

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Synthetic Monitoring** | 8.5 (106 reviews) | 8.0 (11 reviews) | 
| **Dynamic Transaction Mapping** | 8.1 (96 reviews) | 7.6 (11 reviews) | 
| **Load Balancing** | Feature Not Available | 7.2 (10 reviews) | 
| **Cloud Observability** | 8.5 (112 reviews) | 7.8 (13 reviews) | 

### Container Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.5/10 | 52 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Alerts management

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Multi-mode alerts** | 8.7 (43 reviews) | Not enough data | 
| **Opimization alerts** | 8.0 (45 reviews) | Not enough data | 
| **Incident alerts** | 8.6 (47 reviews) | Not enough data | 

#### Monitoring

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Resource utilization** | 8.6 (39 reviews) | Not enough data | 
| **Real-time monitoring** | 9.1 (41 reviews) | Not enough data | 
| **Performance baseline** | 8.7 (43 reviews) | Not enough data | 
| **API monitoring** | 9.0 (38 reviews) | Not enough data | 

#### Automation

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Resolution automation** | 8.2 (38 reviews) | Not enough data | 
| **Automation** | 8.4 (36 reviews) | Not enough data | 

#### Analysis

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Search** | 8.2 (41 reviews) | Not enough data | 
| **Reporting** | 8.3 (44 reviews) | Not enough data | 
| **Visualization** | 9.1 (43 reviews) | Not enough data | 
| **Track trends** | 8.5 (42 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Root cause identification** | 8.3 (37 reviews) | Not enough data | 
| **Resolution guidance** | 7.6 (39 reviews) | Not enough data | 
| **Proactive identification** | 8.4 (35 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.0/10 | 18 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Generative AI

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **AI Text Generation** | 7.5 (17 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (7 reviews) | Not enough data | 
| **Multi-step Planning** | 7.9 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (7 reviews) | Not enough data | 
| **Decision Making** | 8.3 (7 reviews) | Not enough data | 

### Observability Pipeline

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 7.1/10 | 9 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Data Management - Observability Pipeline

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Data Storage** | 7.8 (6 reviews) | Not enough data | 
| **Data Optimization and Reduction** | 8.0 (9 reviews) | Not enough data | 
| **Data Migration** | 7.4 (7 reviews) | Not enough data | 
| **Log Context Enrichment** | 7.5 (6 reviews) | Not enough data | 
| **Data Format Transformation** | 7.0 (9 reviews) | Not enough data | 

#### Performance - Observability Pipeline

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Cost Reduction** | 6.7 (8 reviews) | Not enough data | 
| **Pipeline Visualization** | 8.1 (9 reviews) | Not enough data | 
| **Platform Agnostic Integration** | 7.0 (9 reviews) | Not enough data | 

#### AI - Observability Pipeline

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Root Cause Analysis** | 6.4 (7 reviews) | Not enough data | 
| **Alert Fatigue Reduction** | 6.1 (6 reviews) | Not enough data | 
| **Anomaly Detection** | 6.7 (6 reviews) | Not enough data | 

#### Compliance - Observability Pipeline

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Compliance Maintenance** | 6.9 (6 reviews) | Not enough data | 
| **Sensitive Data Detection** | 6.1 (6 reviews) | Not enough data | 

#### Agentic AI - Observability Pipeline

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Observability Software

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.7/10 | 13 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Telemetry Collection & Ingestion - Observability

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Multi-Telemetry Ingestion** | 8.3 (10 reviews) | Not enough data | 
| **OpenTelemetry Support** | 8.8 (8 reviews) | Not enough data | 

#### Agentic AI - Observability Software

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Visualization & Dashboards - Observability

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Service Dependency Mapping** | 8.7 (9 reviews) | Not enough data | 
| **Unified Dashboard** | 9.0 (10 reviews) | Not enough data | 
| **Trace Visualization** | 8.8 (8 reviews) | Not enough data | 

#### Correlation & Root Cause Analysis - Observability

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Cross-Telemetry Correlation** | 9.2 (10 reviews) | Not enough data | 
| **Root Cause Detection** | 8.3 (9 reviews) | Not enough data | 
| **Intelligent Alerting** | 8.7 (10 reviews) | Not enough data | 

#### Scalability & Ecosystem Integration - Observability

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Kubernetes Monitoring** | 9.3 (9 reviews) | Not enough data | 
| **Hybrid/Multi-Cloud Support** | 8.5 (8 reviews) | Not enough data | 

#### AI Features - Observability

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Predictive Insights** | 7.9 (8 reviews) | Not enough data | 
| **AI-Generated Incident Summaries** | 8.8 (8 reviews) | Not enough data | 
| **AI Anomaly Detection** | 8.3 (8 reviews) | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | N/A | N/A |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

### Security Information and Event Management (SIEM)

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.8/10 | 15 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Network Management

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Activity Monitoring** | 8.9 (12 reviews) | Not enough data | 
| **Asset Management** | 8.3 (11 reviews) | Not enough data | 
| **Log Management** | 9.5 (13 reviews) | Not enough data | 

#### Incident Management

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Event Management** | 9.3 (12 reviews) | Not enough data | 
| **Automated Response** | 9.2 (11 reviews) | Not enough data | 
| **Incident Reporting** | 9.2 (12 reviews) | Not enough data | 

#### Security Intelligence

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Threat Intelligence** | 7.9 (12 reviews) | Not enough data | 
| **Vulnerability Assessment** | 8.0 (10 reviews) | Not enough data | 
| **Advanced Analytics** | 8.8 (11 reviews) | Not enough data | 
| **Data Examination** | 8.6 (13 reviews) | Not enough data | 

#### Agentic AI - Security Information and Event Management (SIEM)

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | N/A | N/A |
| **ServiceNow IT Operations Management** | 8.4/10 | 84 |

#### Analysis

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Threat Detection** | Not enough data | 8.4 (44 reviews) | 

#### Platform

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 8.6 (38 reviews) | 
| **Remote Access** | Not enough data | 8.5 (31 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.9 (37 reviews) | 
| **Asset Tracking** | Not enough data | 9.0 (54 reviews) | 
| **IT Knowledge Management** | Not enough data | 8.8 (40 reviews) | 

#### Security

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 8.6 (32 reviews) | 
| **Patch Management** | Not enough data | 8.2 (33 reviews) | 
| **Disaster Recovery** | Not enough data | 7.9 (32 reviews) | 
| **Service Management** | Not enough data | 9.1 (46 reviews) | 
| **Workflow Management** | Not enough data | 9.0 (51 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (14 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (17 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.5 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (13 reviews) | 
| **Decision Making** | Not enough data | 8.5 (14 reviews) | 

---
## Categories
**Shared Categories (2):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm)

**Unique to Datadog (19):** [Observability Pipeline Software](https://www.g2.com/categories/observability-pipeline), [Observability Software](https://www.g2.com/categories/observability-software), [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring), [Server Monitoring Software](https://www.g2.com/categories/server-monitoring), [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [Network Traffic Analysis (NTA) Software](https://www.g2.com/categories/network-traffic-analysis-nta), [Database Monitoring Tools](https://www.g2.com/categories/database-monitoring), [IoT Device Management Platforms](https://www.g2.com/categories/iot-device-management-platforms), [IoT Analytics Platforms](https://www.g2.com/categories/iot-analytics-platforms), [Website Monitoring Software](https://www.g2.com/categories/website-monitoring), [Cloud Infrastructure Monitoring  Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools), [Log Analysis Software](https://www.g2.com/categories/log-analysis), [Security Information and Event Management (SIEM) Software](https://www.g2.com/categories/security-information-and-event-management-siem), [API Marketplaces](https://www.g2.com/categories/api-marketplace), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Cloud Cost Management Tools](https://www.g2.com/categories/cloud-cost-management), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem)

**Unique to ServiceNow IT Operations Management (2):** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Datadog | ServiceNow IT Operations Management | 
|---|---|---|
| **Small-Business** | 19.3% | 10.3% | 
| **Mid-Market** | 47.1% | 24.9% | 
| **Enterprise** | 33.6% | 64.8% | 

### By Industry

#### Datadog

- **Information Technology and Services:** 18.5%
- **Computer Software:** 18.0%
- **Financial Services:** 8.7%
- **Internet:** 4.1%
- **Computer & Network Security:** 3.3%
- **Retail:** 2.9%
- **Banking:** 2.5%
- **Hospital & Health Care:** 2.3%
- **Insurance:** 1.9%
- **Health, Wellness and Fitness:** 1.6%
- **Other:** 36.2%

#### ServiceNow IT Operations Management

- **Information Technology and Services:** 22.3%
- **Financial Services:** 7.3%
- **Hospital & Health Care:** 7.3%
- **Insurance:** 7.3%
- **Manufacturing:** 5.9%
- **Consulting:** 5.0%
- **Computer & Network Security:** 4.5%
- **Banking:** 4.1%
- **Utilities:** 4.1%
- **Computer Software:** 3.2%
- **Other:** 29.1%

---
## Alternatives

### Alternatives to Datadog

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (478 reviews)
- [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (293 reviews)
- [Coralogix](https://www.g2.com/products/coralogix/reviews) — 4.6/5 stars (343 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews)
- [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (581 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (321 reviews)
- [Site24x7](https://www.g2.com/products/site24x7/reviews) — 4.6/5 stars (433 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (400 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)

### Alternatives to ServiceNow IT Operations Management

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [BigPanda](https://www.g2.com/products/bigpanda/reviews) — 4.5/5 stars (119 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (954 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (581 reviews)
- [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (433 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1152 reviews)

---
## Top Discussions

### Datadog

- Title: [What is the use of Datadog?](https://www.g2.com/discussions/what-is-the-use-of-datadog) — 3 comments
  > **Top comment:** "Datadog is a software platform that facilitates data sharing across various teams within an organization, thereby breaking down silos between development,..."
- Title: [Does Datadog use AWS?](https://www.g2.com/discussions/does-datadog-use-aws) — 2 comments
  > **Top comment:** "Yes, the backbone of Datadog infrastructure is sitting within AWS."
- Title: [Does it preserves history of logs?](https://www.g2.com/discussions/15058-does-it-preserves-history-of-logs) — 1 comment, 1 upvote
  > **Top comment:** "Depends on your plan, log retention can be 7,15, 30 days etc, for long term you need to setup s3 archiving"

### ServiceNow IT Operations Management

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/datadog-vs-servicenow-it-operations-management)