Compare Daktela and VCC Live 
At a Glance
Market Segments
Small-Business (48.9% of reviews)
Mid-Market (51.2% of reviews)
Entry-Level Pricing
Starting at €9.00 1 Licence Per Month
Contact Us 1 Seat Per Month
Daktela
Star Rating
(48)4.8 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at €9.00 1 Licence Per Month
Browse all 4 pricing plansVCC Live
Star Rating
(164)4.6 out of 5
Market Segments
Mid-Market (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansDaktela vs VCC Live
When assessing the two solutions, reviewers found VCC Live easier to use, set up, and administer. Reviewers also preferred doing business with VCC Live overall.
- Reviewers felt that Daktela meets the needs of their business better than VCC Live.
- When comparing quality of ongoing product support, reviewers felt that Daktela is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Daktela over VCC Live.
Pricing
Entry-Level Pricing
Daktela
Basic
Starting at €9.00
1 Licence Per Month
- Fully Featured Hosted PBX
- Voicemail
- Voice Services
VCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Free Trial
Daktela
Free Trial is available
VCC Live
No trial information availableRatings
Meets Requirements
9.1
42
8.9
141
Ease of Use
8.6
41
8.9
143
Ease of Setup
8.0
27
8.9
130
Ease of Admin
8.2
27
8.6
116
Quality of Support
9.3
41
9.2
140
Has the product been a good partner in doing business?
9.2
26
9.4
113
Product Direction (% positive)
9.7
42
9.1
136
Features by Category
Dialing Options
Not enough data
8.4
44
|
Verified
Not enough data
8.6
40
|
Verified
Not enough data
9.8
7
Agent Tools
Not enough data
9.0
39
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
9.4
49
|
Verified
Automation
Not enough data
8.4
37
|
Verified
Not enough data
8.7
42
|
Verified
Not enough data
8.7
33
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.1
97
|
Verified
Not enough data
7.5
62
|
Verified
Not enough data
7.4
57
|
Verified
Not enough data
8.1
67
|
Verified
Not enough data
8.1
75
|
Verified
Generative AI
Not enough data
6.3
26
Functions
Not enough data
8.9
82
|
Verified
Not enough data
9.0
81
|
Verified
Not enough data
9.0
82
|
Verified
Not enough data
7.5
48
Not enough data
9.0
83
|
Verified
Not enough data
9.3
89
|
Verified
Not enough data
8.6
80
|
Verified
Not enough data
8.5
81
|
Verified
Agentic AI - Contact Center
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.3
10
Administrative
Not enough data
8.9
78
|
Verified
Not enough data
9.1
93
|
Verified
Not enough data
8.7
93
|
Verified
Not enough data
9.0
87
|
Verified
Not enough data
8.4
75
|
Verified
Workforce Management
Not enough data
9.1
23
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
7.8
19
|
Verified
Not enough data
8.3
14
Administration
Not enough data
8.3
22
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
8.0
23
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
8.9
19
Platform
9.1
31
8.1
31
8.3
32
7.1
25
9.0
41
8.8
37
9.1
41
9.0
35
9.1
39
8.9
37
8.9
32
9.2
39
9.1
33
9.0
38
Generative AI
7.1
7
7.3
15
Workforce Management
9.2
39
9.0
40
8.9
35
8.7
35
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.5
37
9.2
39
9.2
39
8.4
37
Categories
Categories
Shared Categories
Daktela and VCC Live are categorized as Call Center Infrastructure (CCI)
Unique Categories
Daktela has no unique categories
Reviews
Reviewers' Company Size
Daktela
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
8.5%
Retail
6.4%
Furniture
6.4%
Financial Services
6.4%
Medical Devices
6.4%
Other
66.0%
Financial Services
16.9%
Telecommunications
12.5%
Consumer Services
8.8%
Banking
7.5%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Alternatives
Discussions
Daktela has no discussions with answers
What is VCC Live used for?
1 Comment
Official Response from VCC Live
What is VCC Live and what it is used for, here you go :).
VCC Live is a cloud-based contact center solution for managing the full scope of inbound and...Read more
Unaccepted calls
1 Comment
TW
Most automated dialer software(s) are only checking for the attempts made, not the inbound activity. Especially if the caller dials in from a different...Read more
What is the best way of getting total talk time % in vcc live app?
1 Comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
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