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Compare Daktela and Talkdesk 
Featured Products
At a Glance
Market Segments
Small-Business (48.9% of reviews)
Mid-Market (60.4% of reviews)
Entry-Level Pricing
Starting at €9.00 1 Licence Per Month
Free 25 Licenses Free to Start
Daktela
Star Rating
(48)4.8 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at €9.00 1 Licence Per Month
Browse all 4 pricing plansTalkdesk
Star Rating
(2,498)4.4 out of 5
Market Segments
Mid-Market (60.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its higher G2 Score of 78.28 compared to Daktela's 37.43. Users appreciate the platform's ability to handle customer service calls and emails in one location, which enhances organization and response times.
- Users say that Talkdesk offers a more stable calling quality, especially during peak hours, which is crucial for maintaining service levels. Reviewers highlight the quick setup process, allowing agents to start taking calls with minimal training, a feature that Daktela users have not emphasized as strongly.
- According to verified reviews, Daktela shines in its customer support, with users praising the professionalism and responsiveness of their support team. One user noted the quick resolution of urgent requests, showcasing Daktela's commitment to client needs, which is a vital aspect for businesses relying on timely assistance.
- Reviewers mention that Talkdesk's user interface is intuitive, making it easy for new agents to navigate. This ease of use is a significant advantage for companies looking to onboard staff quickly, while Daktela, despite its solid ratings, has received slightly lower marks in this area.
- Users highlight Daktela's strength in integrating multiple communication channels, which is particularly beneficial for small businesses looking to streamline their operations. This feature allows for a cohesive communication strategy, although Talkdesk also offers robust omnichannel capabilities that users find effective.
- G2 reviewers note that while both platforms have their strengths, Talkdesk's larger user base and higher total number of reviews (2418 vs. Daktela's 47) suggest a more established presence in the market, providing potential buyers with greater confidence in its reliability and performance.
Pricing
Entry-Level Pricing
Daktela
Basic
Starting at €9.00
1 Licence Per Month
- Fully Featured Hosted PBX
- Voicemail
- Voice Services
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Daktela
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
9.1
42
8.9
2,030
Ease of Use
8.6
41
9.1
2,040
Ease of Setup
8.0
27
8.8
1,064
Ease of Admin
8.2
27
8.9
932
Quality of Support
9.3
41
8.8
1,807
Has the product been a good partner in doing business?
9.2
26
8.9
916
Product Direction (% positive)
9.7
42
8.7
1,937
Features by Category
Dialing Options
Not enough data
9.2
320
Not enough data
9.2
294
Not enough data
8.5
10
Agent Tools
Not enough data
9.2
252
|
Verified
Not enough data
9.1
256
|
Verified
Not enough data
9.4
350
|
Verified
Automation
Not enough data
9.1
244
|
Verified
Not enough data
9.1
261
|
Verified
Not enough data
8.9
226
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
166
Not enough data
9.1
159
Not enough data
9.1
162
Knowledge Management
Not enough data
9.2
161
Not enough data
9.1
158
Not enough data
9.2
163
Compliance
Not enough data
9.2
160
Not enough data
9.2
156
Not enough data
9.2
159
Not enough data
9.1
157
Customer Support
Not enough data
9.1
160
Not enough data
9.0
154
Not enough data
9.0
150
Data Security
Not enough data
9.2
147
Not enough data
9.2
148
Not enough data
9.3
156
Not enough data
9.2
144
Administration
Not enough data
9.1
167
Not enough data
9.3
179
Not enough data
9.2
186
Generative AI
Not enough data
8.7
49
Quality Assurance
Not enough data
9.2
371
Not enough data
9.0
342
Not enough data
8.9
379
Engagement
Not enough data
9.0
357
Not enough data
9.2
380
Not enough data
9.0
368
Performance
Not enough data
9.0
362
Not enough data
9.2
364
Generative AI
Not enough data
8.9
79
Not enough data
8.6
78
Channels
Not enough data
9.2
821
|
Verified
Not enough data
8.6
541
|
Verified
Not enough data
8.4
527
|
Verified
Not enough data
8.3
517
|
Verified
Not enough data
8.5
548
|
Verified
Generative AI
Not enough data
8.1
182
Functions
Not enough data
8.9
962
|
Verified
Not enough data
9.0
982
|
Verified
Not enough data
9.0
834
|
Verified
Not enough data
8.7
576
|
Verified
Not enough data
8.8
591
|
Verified
Not enough data
9.1
716
|
Verified
Not enough data
8.9
713
Not enough data
8.9
659
|
Verified
Agentic AI - Contact Center
Not enough data
8.1
28
Not enough data
8.5
28
Not enough data
8.3
28
Not enough data
8.2
28
Administrative
Not enough data
8.8
911
|
Verified
Not enough data
9.1
929
|
Verified
Not enough data
8.8
1017
|
Verified
Not enough data
9.1
715
|
Verified
Not enough data
8.8
577
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
258
|
Verified
Not enough data
9.1
239
|
Verified
Not enough data
8.8
208
|
Verified
Not enough data
8.8
217
|
Verified
Not enough data
8.8
213
|
Verified
Administration
Not enough data
9.0
236
|
Verified
Not enough data
9.2
254
|
Verified
Not enough data
9.2
257
|
Verified
Not enough data
8.7
207
|
Verified
Not enough data
9.0
214
|
Verified
Platform
9.1
31
8.3
186
8.3
32
7.9
195
9.0
41
8.8
217
9.1
41
8.9
219
9.1
39
9.0
219
8.9
32
8.9
209
9.1
33
8.8
211
Generative AI
7.1
7
7.7
96
Workforce Management
9.2
39
9.0
217
8.9
35
8.9
209
Call Center Infrastructure (CCI)
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Administrative
9.5
37
9.2
221
9.2
39
8.9
224
Customer Support
Not enough data
8.3
68
Not enough data
8.2
69
Not enough data
8.2
69
Automation
Not enough data
8.1
68
Not enough data
8.3
68
Not enough data
8.2
68
Artificial Intelligence
Not enough data
8.0
69
Not enough data
8.3
68
Not enough data
8.0
66
Generative AI
Not enough data
8.6
16
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
33
Not enough data
8.0
34
Not enough data
8.0
34
Not enough data
8.3
34
Not enough data
8.4
33
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.3
33
Not enough data
8.2
33
Not enough data
8.1
33
Not enough data
8.4
37
Automation
Not enough data
7.9
36
Not enough data
8.2
34
Not enough data
8.0
33
Autonomy
Not enough data
7.8
32
Not enough data
8.3
33
Not enough data
7.9
34
Not enough data
7.9
33
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Daktela and Talkdesk are categorized as Call Center Infrastructure (CCI)
Unique Categories
Daktela has no unique categories
Reviews
Reviewers' Company Size
Daktela
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
8.5%
Retail
6.4%
Medical Devices
6.4%
Information Technology and Services
6.4%
Furniture
6.4%
Other
66.0%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.4%
Other
64.2%
Alternatives
Discussions
Daktela has no discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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