Compare Daktela and Freshcaller 
At a Glance
Market Segments
Small-Business (48.9% of reviews)
Small-Business (71.2% of reviews)
Entry-Level Pricing
Starting at €9.00 1 Licence Per Month
$39/user/month, billed annually/user
Daktela
Star Rating
(48)4.8 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at €9.00 1 Licence Per Month
Browse all 4 pricing plansFreshcaller
Star Rating
(132)4.1 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$39/user/month, billed annually/user
Browse all 4 pricing plansDaktela vs Freshcaller
When assessing the two solutions, reviewers found them equally easy to use. However, Freshcaller is easier to set up and administer. While Daktela is easier to do business with overall.
- Reviewers felt that Daktela meets the needs of their business better than Freshcaller.
- When comparing quality of ongoing product support, reviewers felt that Daktela is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Daktela over Freshcaller.
Pricing
Entry-Level Pricing
Daktela
Basic
Starting at €9.00
1 Licence Per Month
- Fully Featured Hosted PBX
- Voicemail
- Voice Services
Freshcaller
Pro
$39
/user/month, billed annually/user
Everything in Growth, 3000 Free minutes/month and
- Holiday Routing
- Advanced Call Metrics
- Call Barging
Free Trial
Daktela
Free Trial is available
Freshcaller
No trial information availableRatings
Meets Requirements
9.1
42
8.4
106
Ease of Use
8.6
41
8.6
105
Ease of Setup
8.0
27
8.4
60
Ease of Admin
8.2
27
8.4
60
Quality of Support
9.3
41
8.5
101
Has the product been a good partner in doing business?
9.2
26
8.4
58
Product Direction (% positive)
9.7
42
8.5
104
Features by Category
Quality Assurance
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
45
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
28
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.5
49
|
Verified
Not enough data
8.8
53
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
6.9
13
|
Verified
Not enough data
8.7
20
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.4
34
|
Verified
Not enough data
8.8
27
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.6
65
|
Verified
Not enough data
9.0
52
|
Verified
Not enough data
8.3
53
|
Verified
Not enough data
8.7
34
|
Verified
Not enough data
7.5
17
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Conversational Platform
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.1
31
Not enough data
8.3
32
Not enough data
9.0
41
Not enough data
9.1
41
Not enough data
9.1
39
Not enough data
8.9
32
Not enough data
9.1
33
Not enough data
Generative AI
7.1
7
Not enough data
Workforce Management
9.2
39
Not enough data
8.9
35
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.5
37
Not enough data
9.2
39
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Daktela and Freshcaller are categorized as Call Center Infrastructure (CCI)
Unique Categories
Daktela has no unique categories
Freshcaller is categorized as Contact Center Quality Assurance, VoIP Providers, Contact Center Workforce, Contact Center, and Conversational Support
Reviews
Reviewers' Company Size
Daktela
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshcaller
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
8.5%
Retail
6.4%
Furniture
6.4%
Financial Services
6.4%
Medical Devices
6.4%
Other
66.0%
Information Technology and Services
14.4%
Online Media
12.0%
Computer Software
10.4%
Retail
6.4%
Financial Services
4.0%
Other
52.8%
Discussions
Daktela has no discussions with answers
Freshcaller has no discussions with answers
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