# CYF Quality vs Medallia Agent Connect Comparison


| | CYF Quality | Medallia Agent Connect | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 94 | 276 | 
| **Largest Market Segment** | Enterprise (48.9% of reviews) | Mid-Market (55.8% of reviews) | 
| **Entry Level Price** | $3.99 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### CYF Quality

**Not enough data**

### Medallia Agent Connect


Cons:
- Expensive (1 reviews)
- Expensive Features (1 reviews)

---
## Ratings Comparison
| Rating | CYF Quality | Medallia Agent Connect | 
|---|---|---|
  | **Meets Requirements** | 9.3 (90 reviews) | 9.0 (182 reviews) | 
  | **Ease of Use** | 9.3 (89 reviews) | 9.2 (183 reviews) | 
  | **Ease of Setup** | 9.3 (61 reviews) | 9.1 (99 reviews) | 
  | **Ease of Admin** | 9.3 (41 reviews) | 9.0 (95 reviews) | 
  | **Quality of Support** | 9.2 (90 reviews) | 9.3 (162 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (41 reviews) | 9.3 (97 reviews) | 
  | **Product Direction (% positive)** | 10.0 (86 reviews) | 8.5 (166 reviews) | 

---
## Pricing

### CYF Quality

#### Entry-Level Pricing

Plan: CYF Starter

Price: $3.99 1 User Per Month

Key Features:
- Evaluations (manual or AI-powered)
- Copilot

[Browse all 4 editions](https://www.g2.com/products/cyf-quality/pricing)

#### Free Trial

Yes

### Medallia Agent Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Call & Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CYF Quality** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Additional Functionality

| Feature | CYF Quality | Medallia Agent Connect | 
|---|---|---|
| **Call Reporting** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Whispering** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Manual Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **AI Summarization** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Blended Call Center** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **CYF Quality** | 9.2/10 | 88 |
| **Medallia Agent Connect** | 9.0/10 | 114 |

#### Quality Assurance

| Feature | CYF Quality | Medallia Agent Connect | 
|---|---|---|
| **Evaluation** | 9.5 (86 reviews) | 9.1 (100 reviews) | 
| **Calibration** | 9.2 (86 reviews) | 8.9 (88 reviews) | 
| **Reports** | 9.1 (86 reviews) | 8.5 (92 reviews) | 

#### Engagement

| Feature | CYF Quality | Medallia Agent Connect | 
|---|---|---|
| **Feedback** | 9.4 (86 reviews) | 9.1 (93 reviews) | 
| **Dashboards** | 9.0 (85 reviews) | 9.0 (102 reviews) | 
| **Training** | 9.1 (86 reviews) | 8.7 (84 reviews) | 
| **Activity Dashboard** | Not enough data | Not enough data | 

#### Performance

| Feature | CYF Quality | Medallia Agent Connect | 
|---|---|---|
| **Third-Party Integrations** | 9.2 (85 reviews) | 9.1 (90 reviews) | 
| **Compliance** | 9.5 (85 reviews) | 9.2 (74 reviews) | 

#### Generative AI

| Feature | CYF Quality | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | 9.1 (86 reviews) | Not enough data | 
| **AI Text Summarization** | 9.1 (85 reviews) | Not enough data | 
| **Call Routing** | Feature Not Available | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | CYF Quality | Medallia Agent Connect | 
|---|---|---|
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Employee Coaching Tools** | Not enough data | Not enough data | 
| **Queue Management** | Feature Not Available | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Quality Management** | Not enough data | Not enough data | 
| **Customer Surveys** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Feature Not Available | Not enough data | 
| **Collaboration Tools** | Feature Not Available | Not enough data | 
| **Leaderboards** | Not enough data | Not enough data | 
| **Employee Reward Programs** | Feature Not Available | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Predictive Dialer** | Feature Not Available | Not enough data | 
| **Video Conferencing** | Feature Not Available | Not enough data | 
| **Multi-Channel Communication** | Feature Not Available | Not enough data | 
| **KPI Monitoring** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **IVR** | Feature Not Available | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Multiple Scoring Models** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Interaction Tracking** | Feature Not Available | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Screen Recording** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **CYF Quality** | N/A | N/A |
| **Medallia Agent Connect** | 8.9/10 | 26 |

#### Feedback Management

| Feature | CYF Quality | Medallia Agent Connect | 
|---|---|---|
| **Tagging** | Not enough data | 9.0 (20 reviews) | 
| **Segmentation** | Not enough data | 8.8 (17 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.3 (25 reviews) | 

#### Feedback Analysis

| Feature | CYF Quality | Medallia Agent Connect | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 9.0 (16 reviews) | 
| **Sentiment Analysis** | Not enough data | 9.1 (17 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 9.1 (25 reviews) | 

#### Feedback Sources

| Feature | CYF Quality | Medallia Agent Connect | 
|---|---|---|
| **Online Reviews** | Not enough data | 9.1 (20 reviews) | 
| **Surveys** | Not enough data | 9.2 (22 reviews) | 
| **Social Media** | Not enough data | 8.1 (14 reviews) | 
| **Customer Service Channels** | Not enough data | 9.2 (22 reviews) | 

#### Generative AI

| Feature | CYF Quality | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)


**Unique to Medallia Agent Connect (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | CYF Quality | Medallia Agent Connect | 
|---|---|---|
| **Small-Business** | 25.0% | 37.0% | 
| **Mid-Market** | 26.1% | 55.8% | 
| **Enterprise** | 48.9% | 7.2% | 

### By Industry

#### CYF Quality

- **Telecommunications:** 54.3%
- **Consumer Services:** 10.9%
- **Retail:** 3.3%
- **Banking:** 3.3%
- **Information Technology and Services:** 3.3%
- **Information Services:** 3.3%
- **Accounting:** 2.2%
- **Airlines/Aviation:** 2.2%
- **Internet:** 2.2%
- **Alternative Dispute Resolution:** 1.1%
- **Other:** 14.1%

#### Medallia Agent Connect

- **Retail:** 15.8%
- **Consumer Services:** 12.1%
- **Apparel & Fashion:** 10.9%
- **Food & Beverages:** 7.2%
- **Consumer Goods:** 6.8%
- **Financial Services:** 6.0%
- **Computer Software:** 5.3%
- **Health, Wellness and Fitness:** 4.9%
- **Cosmetics:** 2.6%
- **Automotive:** 2.3%
- **Other:** 26.0%

---
## Alternatives

### Alternatives to CYF Quality

- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) — 4.5/5 stars (834 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (448 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1565 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (594 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2599 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2393 reviews)

### Alternatives to Medallia Agent Connect

- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [MaestroQA](https://www.g2.com/products/maestroqa/reviews) — 4.8/5 stars (325 reviews)
- [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.5/5 stars (323 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1051 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4228 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2599 reviews)
- [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) — 4.5/5 stars (834 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (448 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)

---
## Top Discussions

### CYF Quality

No discussions available for this product.

### Medallia Agent Connect

- Title: [Can I see other leaderboards from other companies?](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) — 1 comment, 1 upvote
  > **Top comment:** "Depends of they want o share data collectively ."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cyf-quality-vs-medallia-agent-connect)