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# CyberArk Privileged Access Manager vs SecureLink Customer Connect Comparison - What are their main differences?

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CyberArk Privileged Access...SecureLink Customer Connect[+ Add Product](#)

Reviews

**CyberArk Privileged Access Manager** [

4.4/5(72)

](https://www.g2.com/products/cyberark-privileged-access-manager/reviews#reviews)

**SecureLink Customer Connect** [

4.4/5(32)

](https://www.g2.com/products/securelink-customer-connect/reviews#reviews)

Pricing

**CyberArk Privileged Access Manager**
No pricing available

**SecureLink Customer Connect**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**CyberArk Privileged Access Manager**
6 months

Based on 7 responses

**SecureLink Customer Connect**
4 monthsFaster

Based on 5 responses

Return on Investment

**CyberArk Privileged Access Manager**
26 months

Based on 5 responses

**SecureLink Customer Connect**
Not enough reviews yet

Perceived Cost

**CyberArk Privileged Access Manager**
$$$$$

**SecureLink Customer Connect**
$$$$$

Average Discount

**CyberArk Privileged Access Manager**
22%

**SecureLink Customer Connect**
Not enough reviews yet

Pros & Cons

**CyberArk Privileged Access Manager**
[
Ease of Use (5)
](https://www.g2.com/products/cyberark-privileged-access-manager/reviews?filters%5Bsentiment_snippet%5D=1449952&qs=pros-and-cons#reviews)[
Security (5)
](https://www.g2.com/products/cyberark-privileged-access-manager/reviews?filters%5Bsentiment_snippet%5D=1449896&qs=pros-and-cons#reviews)[
Connectivity Issues (2)
](https://www.g2.com/products/cyberark-privileged-access-manager/reviews?filters%5Bsentiment_snippet%5D=1450711&qs=pros-and-cons#reviews)[
Difficult Setup (2)
](https://www.g2.com/products/cyberark-privileged-access-manager/reviews?filters%5Bsentiment_snippet%5D=1450242&qs=pros-and-cons#reviews)

**SecureLink Customer Connect**
Not enough data

Integrations

**CyberArk Privileged Access Manager**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_546b8765f5b21b7fe0c28b00145d0eff/nutanix-cloud-infrastructure-nci.png "Product Avatar Image")

Nutanix Cloud...

](https://www.g2.com/products/nutanix-cloud-infrastructure-nci/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_91bcb2c063fcfb0a82dfedcf1a6463d1/splunk-enterprise.jpg "Product Avatar Image")

Splunk Enterprise

](https://www.g2.com/products/splunk-enterprise/reviews)[
View all
](https://www.g2.com/products/cyberark-privileged-access-manager/integrations)

**SecureLink Customer Connect**
Not enough data

Screenshots

**CyberArk Privileged Access Manager**
 ![CyberArk Privileged Access Manager screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1240855/Identity-Security-Intelligence.png)

**SecureLink Customer Connect**
No screenshot available

Ratings

Meets Requirements

**CyberArk Privileged Access Manager**

9.1

9.156

**SecureLink Customer Connect**

9.4

9.429

Ease of Use

**CyberArk Privileged Access Manager**

8.2

8.258

**SecureLink Customer Connect**

8.9

8.928

Ease of Setup

**CyberArk Privileged Access Manager**

7.0

7.042

**SecureLink Customer Connect**

9.2

9.217

Ease of Admin

**CyberArk Privileged Access Manager**

8.1

8.142

**SecureLink Customer Connect**

8.9

8.919

Quality of Support

**CyberArk Privileged Access Manager**

8.3

8.352

**SecureLink Customer Connect**

9.3

9.324

Has the product been a good partner in doing business?

**CyberArk Privileged Access Manager**

8.9

8.938

**SecureLink Customer Connect**

9.2

9.217

Product Direction (% positive)

**CyberArk Privileged Access Manager**

8.6

8.658

**SecureLink Customer Connect**

8.4

8.430

Features

Privileged Access Management (PAM)[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

8.9

41

Not enough data

Administration

Policy, User, and Role Management

8.9(won by default)

38

Not enough data

Approval Workflows

8.8(won by default)

36

Not enough data

Automated Provisioning

8.4(won by default)

34

Not enough data

Bulk Changes

8.1(won by default)

35

Not enough data

Centralized Management

8.6(won by default)

37

Not enough data

Self-Service Access Requests

8.4(won by default)

34

Not enough data

Configurable Workflow

Not enough data

Not enough data

User Management

Not enough data

Not enough data

User Session Management

Not enough data

Not enough data

Password Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Access Management

Not enough data

Not enough data

Endpoint Management

Not enough data

Not enough data

Functionality

Multi-Factor Authentication

9.2(won by default)

38

Not enough data

Single Sign-On

9.2(won by default)

36

Not enough data

BYOD support

8.3(won by default)

30

Not enough data

Password Vault

9.7(won by default)

38

Not enough data

Centralized management

9.0(won by default)

36

Not enough data

Role-based security

9.1(won by default)

37

Not enough data

Live notifications

8.2(won by default)

33

Not enough data

Live session recording & playback

9.4(won by default)

36

Not enough data

Hide passwords

9.7(won by default)

36

Not enough data

Temporary, time-limited privilege

9.1(won by default)

35

Not enough data

Compliance Management

Not enough data

Not enough data

Remote Monitoring & Management

Not enough data

Not enough data

Credential Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Network Security

Not enough data

Not enough data

Multi-Factor Authentication

Not enough data

Not enough data

Monitoring

Audit Logging

9.3(won by default)

37

Not enough data

Activity Logging

9.2(won by default)

37

Not enough data

Anomaly Detection

8.1(won by default)

35

Not enough data

Reporting

Audit log

9.2(won by default)

35

Not enough data

Reporting

8.1(won by default)

36

Not enough data

Event Logs

Not enough data

Not enough data

Additional Functionality

Role-Based Permissions

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Security Auditing

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Data Verification

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Behavioral Analytics

Not enough data

Not enough data

Application Access Control

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

PCI Compliance

Not enough data

Not enough data

API

Not enough data

Not enough data

User Activity Monitoring

Not enough data

Not enough data

Device Auto Discovery

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Network Monitoring

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Threat Intelligence

Not enough data

Not enough data

Remote Support[Hide 57 FeaturesShow 57 Features](javascript:void(0);)

Not enough data

9.2

5

Administration

Screen Sharing

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Session Recording

Not enough data

Not enough data

Unattended Remote Access

Not enough data

Not enough data

Multi - Session Handling

Not enough data

Not enough data

Multi-Monitor Support

Not enough data

Not enough data

Maintenance

Remote Reboot

Not enough data

Not enough data

Remote Printing

Not enough data

Not enough data

Communication 

Text Chat

Not enough data

Not enough data

VoIP

Not enough data

Feature Not Available

Video Conference Call

Not enough data

Feature Not Available

Screen Annotations

Not enough data

Feature Not Available

Security

Compliance

Not enough data

9.7(won by default)

5

Data Encryption

Not enough data

Not enough data

Device Support

Mobile Device Access

Not enough data

Feature Not Available

Multi-Platform Support

Not enough data

Not enough data

Cross-Platform

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

Performance

Reporting

Not enough data

8.7(won by default)

5

Additional Functionality

Remote Monitoring & Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Summary Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Session Transfer

Not enough data

Not enough data

Remote Update/Installation

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Troubleshooting

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

API

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Diagnostic Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Show 2 feature categories with incomplete data

Identity Management[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Fraud Detection

Not enough data

Not enough data

PCI Compliance

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Privileged Account Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Member Accounts

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Self-Service Access Request

Not enough data

Not enough data

User Provisioning

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Active Directory Integration

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Access Management

Not enough data

Not enough data

Secure Login

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Security Auditing

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Data Synchronization

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

API

Not enough data

Not enough data

Unified Directory

Not enough data

Not enough data

Multi-Factor Authentication

Not enough data

Not enough data

Biometrics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Credential Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Password Management

Not enough data

Not enough data

Access Certification

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AWS Marketplace[Hide 3 FeaturesShow 3 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AWS Marketplace

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![CyberArk Privileged Access Manager](https://images.g2crowd.com/uploads/product/hd_favicon/c37c49384071b73a219793d266410329/cyberark-privileged-access-manager.svg "CyberArk Privileged Access Manager")](https://www.g2.com/products/cyberark-privileged-access-manager/reviews)

CyberArk Privileged Access Manager

Small-Business(50 or fewer emp.)

9.2%

Mid-Market(51-1000 emp.)

21.5%

Enterprise(\> 1000 emp.)

69.2%

[![SecureLink Customer Connect](https://images.g2crowd.com/uploads/product/hd_favicon/7fa0d18a5cc556b88d3f3e8b832b4f97/securelink-customer-connect.svg "SecureLink Customer Connect")](https://www.g2.com/products/securelink-customer-connect/reviews)

SecureLink Customer Connect

Small-Business(50 or fewer emp.)

15.6%

Mid-Market(51-1000 emp.)

31.3%

Enterprise(\> 1000 emp.)

53.1%

Small-Business

(50 or fewer emp.)

9.2%

15.6%

Mid-Market

(51-1000 emp.)

21.5%

31.3%

Enterprise

(\> 1000 emp.)

69.2%

53.1%

Reviewers' Industry

[![CyberArk Privileged Access Manager](https://images.g2crowd.com/uploads/product/hd_favicon/c37c49384071b73a219793d266410329/cyberark-privileged-access-manager.svg "CyberArk Privileged Access Manager")](https://www.g2.com/products/cyberark-privileged-access-manager/reviews)
CyberArk Privileged Access Manager

Information Technology and Services

15.6%

Banking

12.5%

Insurance

6.3%

Financial Services

4.7%

Retail

4.7%

Other

56.3%

[![SecureLink Customer Connect](https://images.g2crowd.com/uploads/product/hd_favicon/7fa0d18a5cc556b88d3f3e8b832b4f97/securelink-customer-connect.svg "SecureLink Customer Connect")](https://www.g2.com/products/securelink-customer-connect/reviews)
SecureLink Customer Connect

Hospital & Health Care

31.3%

Computer Software

18.8%

Medical Devices

9.4%

Legal Services

6.3%

Information Technology and Services

6.3%

Other

28.1%

Alternatives

**CyberArk Privileged Access Manager Alternatives**

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Microsoft Entra ID
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[
Google Cloud IAM
](/products/google-cloud-identity-access-management-iam/reviews)

**SecureLink Customer Connect Alternatives**

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[
BeyondTrust Remote Support
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[
TeamViewer
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 ![RealVNC](https://images.g2crowd.com/uploads/product/hd_favicon/f99a60229ef0f9debd7c31835afd8ed9/vnc-connect.svg "RealVNC")

[
RealVNC
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 ![ScreenConnect](https://images.g2crowd.com/uploads/product/hd_favicon/0bca4a557cfe6bea5f4fb24eaee6b1d8/screenconnect.svg "ScreenConnect")

[
ScreenConnect
](/products/screenconnect/reviews)

## CyberArk Privileged Access Manager vs SecureLink Customer Connect

When assessing the two solutions, reviewers found SecureLink Customer Connect easier to use, set up, and administer. Reviewers also preferred doing business with SecureLink Customer Connect overall.

- Reviewers felt that SecureLink Customer Connect meets the needs of their business better than CyberArk Privileged Access Manager.
- When comparing quality of ongoing product support, reviewers felt that SecureLink Customer Connect is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of CyberArk Privileged Access Manager over SecureLink Customer Connect.