# CyberArk Privileged Access Manager vs SecureLink Customer Connect Comparison

| | CyberArk Privileged Access Manager | SecureLink Customer Connect | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 71 | 32 | 
| **Largest Market Segment** | Enterprise (69.2% of reviews) | Enterprise (53.1% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### CyberArk Privileged Access Manager

Pros:
- Ease of Use (5 reviews)
- Security (5 reviews)

Cons:
- Connectivity Issues (2 reviews)
- Difficult Setup (2 reviews)

### SecureLink Customer Connect

**Not enough data**

---
## Ratings Comparison
| Rating | CyberArk Privileged Access Manager | SecureLink Customer Connect | 
|---|---|---|
  | **Meets Requirements** | 9.1 (56 reviews) | 9.4 (29 reviews) | 
  | **Ease of Use** | 8.2 (58 reviews) | 8.9 (28 reviews) | 
  | **Ease of Setup** | 7.0 (42 reviews) | 9.2 (17 reviews) | 
  | **Ease of Admin** | 8.1 (42 reviews) | 8.9 (19 reviews) | 
  | **Quality of Support** | 8.3 (52 reviews) | 9.3 (24 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (38 reviews) | 9.2 (17 reviews) | 
  | **Product Direction (% positive)** | 8.6 (58 reviews) | 8.4 (30 reviews) | 

---
## Pricing

### CyberArk Privileged Access Manager

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SecureLink Customer Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **CyberArk Privileged Access Manager** | 8.9/10 | 40 |
| **SecureLink Customer Connect** | N/A | N/A |

#### Administration

| Feature | CyberArk Privileged Access Manager | SecureLink Customer Connect | 
|---|---|---|
| **Policy, User, and Role Management** | 8.9 (38 reviews) | Not enough data | 
| **Approval Workflows** | 8.8 (36 reviews) | Not enough data | 
| **Automated Provisioning** | 8.4 (34 reviews) | Not enough data | 
| **Bulk Changes** | 8.1 (35 reviews) | Not enough data | 
| **Centralized Management** | 8.6 (37 reviews) | Not enough data | 
| **Self-Service Access Requests** | 8.4 (34 reviews) | Not enough data | 

#### Functionality

| Feature | CyberArk Privileged Access Manager | SecureLink Customer Connect | 
|---|---|---|
| **Multi-Factor Authentication** | 9.2 (38 reviews) | Not enough data | 
| **Single Sign-On** | 9.2 (36 reviews) | Not enough data | 
| **BYOD support** | 8.3 (30 reviews) | Not enough data | 
| **Password Vault** | 9.7 (38 reviews) | Not enough data | 
| **Centralized management** | 9.0 (36 reviews) | Not enough data | 
| **Role-based security** | 9.1 (37 reviews) | Not enough data | 
| **Live notifications** | 8.2 (33 reviews) | Not enough data | 
| **Live session recording & playback** | 9.4 (36 reviews) | Not enough data | 
| **Hide passwords** | 9.7 (36 reviews) | Not enough data | 
| **Temporary, time-limited privilege** | 9.1 (35 reviews) | Not enough data | 

#### Monitoring

| Feature | CyberArk Privileged Access Manager | SecureLink Customer Connect | 
|---|---|---|
| **Audit Logging** | 9.3 (37 reviews) | Not enough data | 
| **Activity Logging** | 9.2 (37 reviews) | Not enough data | 
| **Anomaly Detection** | 8.1 (35 reviews) | Not enough data | 

#### Reporting

| Feature | CyberArk Privileged Access Manager | SecureLink Customer Connect | 
|---|---|---|
| **Audit log** | 9.2 (35 reviews) | Not enough data | 
| **Reporting** | 8.1 (36 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **CyberArk Privileged Access Manager** | N/A | N/A |
| **SecureLink Customer Connect** | 9.2/10 | 5 |

#### Administration

| Feature | CyberArk Privileged Access Manager | SecureLink Customer Connect | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Session Recording** | Not enough data | Not enough data | 
| **Unattended Remote Access** | Not enough data | Not enough data | 
| **Multi - Session Handling** | Not enough data | Not enough data | 
| **Multi-Monitor Support** | Not enough data | Not enough data | 

#### Maintenance

| Feature | CyberArk Privileged Access Manager | SecureLink Customer Connect | 
|---|---|---|
| **Remote Reboot** | Not enough data | Not enough data | 
| **Remote Printing** | Not enough data | Not enough data | 

#### Communication 

| Feature | CyberArk Privileged Access Manager | SecureLink Customer Connect | 
|---|---|---|
| **Text Chat** | Not enough data | Not enough data | 
| **VoIP** | Not enough data | Feature Not Available | 
| **Video Conference Call** | Not enough data | Feature Not Available | 
| **Screen Annotations** | Not enough data | Feature Not Available | 

#### Security

| Feature | CyberArk Privileged Access Manager | SecureLink Customer Connect | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | 9.7 (5 reviews) | 

#### Device Support

| Feature | CyberArk Privileged Access Manager | SecureLink Customer Connect | 
|---|---|---|
| **Mobile Device Access** | Not enough data | Feature Not Available | 
| **Multi-Platform Support** | Not enough data | Not enough data | 
| **Cross-Platform** | Not enough data | Not enough data | 

#### Performance

| Feature | CyberArk Privileged Access Manager | SecureLink Customer Connect | 
|---|---|---|
| **Reporting** | Not enough data | 8.7 (5 reviews) | 

### AWS Marketplace

| Product | Score | Reviews |
|---|---|---|
| **CyberArk Privileged Access Manager** | N/A | N/A |
| **SecureLink Customer Connect** | N/A | N/A |

#### Agentic AI - AWS Marketplace

| Feature | CyberArk Privileged Access Manager | SecureLink Customer Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

---
## Categories

**Unique to CyberArk Privileged Access Manager (2):** [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam), [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace)

**Unique to SecureLink Customer Connect (1):** [Remote Support Software](https://www.g2.com/categories/remote-support)


---
## Reviewer Demographics

### By Company Size

| Segment | CyberArk Privileged Access Manager | SecureLink Customer Connect | 
|---|---|---|
| **Small-Business** | 9.2% | 15.6% | 
| **Mid-Market** | 21.5% | 31.3% | 
| **Enterprise** | 69.2% | 53.1% | 

### By Industry

#### CyberArk Privileged Access Manager

- **Information Technology and Services:** 15.6%
- **Banking:** 12.5%
- **Insurance:** 6.3%
- **Financial Services:** 4.7%
- **Retail:** 4.7%
- **Computer & Network Security:** 4.7%
- **Information Services:** 3.1%
- **Government Administration:** 3.1%
- **Computer Software:** 3.1%
- **Semiconductors:** 3.1%
- **Other:** 39.1%

#### SecureLink Customer Connect

- **Hospital & Health Care:** 31.3%
- **Computer Software:** 18.8%
- **Medical Devices:** 9.4%
- **Legal Services:** 6.3%
- **Information Technology and Services:** 6.3%
- **Information Services:** 6.3%
- **Health, Wellness and Fitness:** 6.3%
- **Public Safety:** 3.1%
- **Medical Practice:** 3.1%
- **Hospitality:** 3.1%
- **Other:** 6.3%

---
## Alternatives

### Alternatives to CyberArk Privileged Access Manager

- [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) — 4.5/5 stars (910 reviews)
- [BeyondTrust Privileged Remote Access](https://www.g2.com/products/beyondtrust-privileged-remote-access/reviews) — 4.5/5 stars (59 reviews)
- [Delinea Secret Server](https://www.g2.com/products/delinea-secret-server/reviews) — 4.4/5 stars (44 reviews)
- [Google Cloud Identity & Access Management (IAM)](https://www.g2.com/products/google-cloud-identity-access-management-iam/reviews) — 4.4/5 stars (60 reviews)
- [ARCON | Privileged Access Management (PAM)](https://www.g2.com/products/arcon-privileged-access-management-pam/reviews) — 4.4/5 stars (27 reviews)
- [Delinea Cloud Suite](https://www.g2.com/products/delinea-cloud-suite/reviews) — 4.3/5 stars (20 reviews)
- [AWS Secrets Manager](https://www.g2.com/products/aws-secrets-manager/reviews) — 4.5/5 stars (18 reviews)
- [Teleport](https://www.g2.com/products/teleport/reviews) — 4.4/5 stars (109 reviews)
- [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (3972 reviews)
- [Silverfort](https://www.g2.com/products/silverfort/reviews) — 4.8/5 stars (18 reviews)

### Alternatives to SecureLink Customer Connect

- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (385 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3965 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1092 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (509 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)

---
## Top Discussions

### CyberArk Privileged Access Manager

No discussions available for this product.

### SecureLink Customer Connect

- Title: [Can SecureLink run on VMware or Hypervisor?](https://www.g2.com/discussions/compatibility-8b196657-e7f1-43ee-87ef-b831e9938d42) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Both VMware and Hypervisor are supported and we offer the Server in two compatible formats including .OVA and ISO."
- Title: [Can multiple technicians connect to the same customer at once with SecureLink?](https://www.g2.com/discussions/support-technicians) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "SecureLink has no limit on the number of simultaneous connections to Applications, Hosts, or Services."
- Title: [How is secure third-party remote access different than Desktop Sharing and VPN?](https://www.g2.com/discussions/securelink-vs-vpn-and-desktop-sharing) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Virtual Private Networks (VPNs) are great for remote employees and connecting offices, but don’t mistake their suitability for third-party remote access. VPN..."
- Title: [Can SecureLink integrate with Active Directory?](https://www.g2.com/discussions/6719-active-directory-integration) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "
Yes, we support both Active Directory and LDAP. Radius authentication is not currently supported."
- Title: [What are the network requirements for the SecureLink Server?](https://www.g2.com/discussions/network-requirements) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "The SecureLink server will require ports open for SSH, HTTPS, and HTTP access."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cyberark-privileged-access-manager-vs-securelink-customer-connect)