Compare CyberArk Privileged Access Manager and SecureLink Customer Connect 
At a Glance
Market Segments
Enterprise (69.8% of reviews)
Enterprise (53.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CyberArk Privileged Access Manager
Star Rating
(69)4.4 out of 5
Market Segments
Enterprise (69.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CyberArk Privileged Access ManagerSecureLink Customer Connect
Star Rating
(32)4.4 out of 5
Market Segments
Enterprise (53.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SecureLink Customer ConnectCyberArk Privileged Access Manager vs SecureLink Customer Connect
When assessing the two solutions, reviewers found SecureLink Customer Connect easier to use, set up, and administer. Reviewers also preferred doing business with SecureLink Customer Connect overall.
- Reviewers felt that SecureLink Customer Connect meets the needs of their business better than CyberArk Privileged Access Manager.
- When comparing quality of ongoing product support, reviewers felt that SecureLink Customer Connect is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of CyberArk Privileged Access Manager over SecureLink Customer Connect.
Pricing
Entry-Level Pricing
CyberArk Privileged Access Manager
No pricing availableSecureLink Customer Connect
No pricing availableFree Trial
CyberArk Privileged Access Manager
No trial information availableSecureLink Customer Connect
No trial information availableRatings
Meets Requirements
9.1
55
9.4
29
Ease of Use
8.2
57
8.9
28
Ease of Setup
7.0
41
9.2
17
Ease of Admin
8.1
42
8.9
19
Quality of Support
8.3
51
9.3
24
Has the product been a good partner in doing business?
8.9
38
9.2
17
Product Direction (% positive)
8.8
57
8.4
30
Features by Category
Administration
9.0
37
Not enough data
8.8
36
Not enough data
8.4
34
Not enough data
8.1
35
Not enough data
8.6
37
Not enough data
8.4
34
Not enough data
Functionality
9.2
38
Not enough data
9.1
35
Not enough data
8.3
30
Not enough data
9.7
38
Not enough data
9.0
36
Not enough data
9.1
36
Not enough data
8.2
33
Not enough data
9.4
36
Not enough data
9.7
36
Not enough data
9.1
35
Not enough data
Monitoring
9.3
37
Not enough data
9.2
37
Not enough data
8.1
35
Not enough data
Reporting
9.2
35
Not enough data
8.1
36
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Security
Not enough data
Not enough data
Not enough data
9.7
5
Device Support
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
8.7
5
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CyberArk Privileged Access Manager and SecureLink Customer Connect share no categories
Unique Categories
CyberArk Privileged Access Manager is categorized as Privileged Access Management (PAM) and AWS Marketplace
SecureLink Customer Connect is categorized as Remote Support
Reviews
Reviewers' Company Size
CyberArk Privileged Access Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SecureLink Customer Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.9%
Banking
12.7%
Insurance
6.3%
Retail
4.8%
Computer & Network Security
4.8%
Other
55.6%
Hospital & Health Care
31.3%
Computer Software
18.8%
Medical Devices
9.4%
Legal Services
6.3%
Information Technology and Services
6.3%
Other
28.1%
Alternatives
Discussions
CyberArk Privileged Access Manager has no discussions with answers
Can multiple technicians connect to the same customer at once with SecureLink?
2 Comments
SS
Yes, this is a heavily used feature at our company.Read more
What are the system requirements for the SecureLink server?
1 Comment
Official Response from SecureLink Customer Connect
Minimum requirements are 3GB of ram and 20GB of disk space. Additional disk space will be required for High Definition audit storage.Read more
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