# Cxomni vs Smaply Comparison | | Cxomni | Smaply | |---|---|---| | **Star Rating** | 4.8 out of 5 | 4.5 out of 5 | | **Total Reviews** | 15 | 15 | | **Largest Market Segment** | Enterprise (42.9% of reviews) | Mid-Market (53.3% of reviews) | | **Entry Level Price** | Starting at €2,000.00 Per Year | €0.00 1 user Per Year | --- ## Top Pros & Cons ### Cxomni Pros: - Journey Management (5 reviews) - Customer Support (4 reviews) Cons: - Difficult Navigation (2 reviews) - Feature Usability (1 reviews) ### Smaply Pros: - Easy Learning (1 reviews) - Time-saving (1 reviews) Cons: - Export Issues (1 reviews) --- ## Ratings Comparison | Rating | Cxomni | Smaply | |---|---|---| | **Meets Requirements** | 9.8 (10 reviews) | 9.8 (9 reviews) | | **Ease of Use** | 8.8 (12 reviews) | 9.5 (10 reviews) | | **Ease of Setup** | 9.1 (11 reviews) | Not enough data | | **Ease of Admin** | 8.0 (5 reviews) | Not enough data | | **Quality of Support** | 9.5 (10 reviews) | 9.8 (9 reviews) | | **Has the product been a good partner in doing business?** | 10.0 (5 reviews) | Not enough data | | **Product Direction (% positive)** | 10.0 (10 reviews) | 10.0 (9 reviews) | --- ## Pricing ### Cxomni #### Entry-Level Pricing Plan: Enterprise Price: Starting at €2,000.00 Per Year Description: For growing teams ready to elevate their CX Key Features: - Limited Journey AI Features - In-App User Guides - Roles & Rights Management [Browse all 2 editions](https://www.g2.com/products/cxomni/pricing) #### Free Trial Yes ### Smaply #### Entry-Level Pricing Plan: Free Price: €0.00 1 user Per Year Description: Simple journey maps for quick results. Key Features: - 1 personal workspace - 10 maps - 10 personas [Browse all 4 editions](https://www.g2.com/products/smaply/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Customer Journey Mapping | Product | Score | Reviews | |---|---|---| | **Cxomni** | 9.1/10 | 8 | | **Smaply** | 9.3/10 | 8 | #### Platform Basics | Feature | Cxomni | Smaply | |---|---|---| | **Templates** | 8.6 (7 reviews) | 9.2 (8 reviews) | | **Exporting** | 9.2 (8 reviews) | 9.0 (8 reviews) | | **Multi-user Access and Collaboration** | 9.6 (8 reviews) | 9.4 (8 reviews) | | **Multiple Personas** | 8.8 (7 reviews) | 9.4 (8 reviews) | | **Data Analytics ** | 9.5 (7 reviews) | Not enough data | #### Agentic AI - Customer Journey Mapping | Feature | Cxomni | Smaply | |---|---|---| | **Autonomous Task Execution** | Feature Not Available | Not enough data | ### Customer Journey Analytics | Product | Score | Reviews | |---|---|---| | **Cxomni** | 9.3/10 | 6 | | **Smaply** | N/A | N/A | #### Platform Basics | Feature | Cxomni | Smaply | |---|---|---| | **Dynamic Segmentation** | Not enough data | Not enough data | | **Journey Optimization** | Not enough data | Not enough data | #### Platform Data | Feature | Cxomni | Smaply | |---|---|---| | **Journey Reporting** | Not enough data | Not enough data | | **Trends Reporting** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | | **Advanced Data Filtering** | 10.0 (5 reviews) | Not enough data | #### Platform Additional Functionality | Feature | Cxomni | Smaply | |---|---|---| | **Journey Mapping** | 10.0 (5 reviews) | Not enough data | | **Integrations** | 9.7 (5 reviews) | Not enough data | | **Automated Alerts** | 7.3 (5 reviews) | Not enough data | #### Agentic AI - Customer Journey Analytics | Feature | Cxomni | Smaply | |---|---|---| | **Autonomous Task Execution** | Feature Not Available | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping) **Unique to Cxomni (1):** [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics) --- ## Reviewer Demographics ### By Company Size | Segment | Cxomni | Smaply | |---|---|---| | **Small-Business** | 35.7% | 33.3% | | **Mid-Market** | 21.4% | 53.3% | | **Enterprise** | 42.9% | 13.3% | ### By Industry #### Cxomni - **Financial Services:** 21.4% - **Consulting:** 14.3% - **Manufacturing:** 7.1% - **Internet:** 7.1% - **Insurance:** 7.1% - **Information Technology and Services:** 7.1% - **Higher Education:** 7.1% - **E-Learning:** 7.1% - **Education Management:** 7.1% - **Construction:** 7.1% - **Other:** 7.1% #### Smaply - **Information Technology and Services:** 20.0% - **Financial Services:** 13.3% - **Banking:** 13.3% - **Consulting:** 6.7% - **Telecommunications:** 6.7% - **Medical Devices:** 6.7% - **Management Consulting:** 6.7% - **Higher Education:** 6.7% - **Education Management:** 6.7% - **Automotive:** 6.7% - **Other:** 6.7% --- ## Alternatives ### Alternatives to Cxomni - [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) — 4.0/5 stars (4463 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews) - [Act-On](https://www.g2.com/products/act-on/reviews) — 4.1/5 stars (1069 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews) - [WebEngage](https://www.g2.com/products/webengage/reviews) — 4.5/5 stars (751 reviews) - [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (659 reviews) - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (631 reviews) - [Netcore Customer Engagement Platform](https://www.g2.com/products/netcore-customer-engagement-platform/reviews) — 4.5/5 stars (567 reviews) - [MoEngage](https://www.g2.com/products/moengage/reviews) — 4.5/5 stars (524 reviews) ### Alternatives to Smaply - [TheyDo](https://www.g2.com/products/theydo/reviews) — 4.5/5 stars (62 reviews) - [WebEngage](https://www.g2.com/products/webengage/reviews) — 4.5/5 stars (751 reviews) - [Miro](https://www.g2.com/products/miro/reviews) — 4.6/5 stars (13089 reviews) - [Lucid Visual Collaboration Suite](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews) — 4.5/5 stars (8648 reviews) - [MoEngage](https://www.g2.com/products/moengage/reviews) — 4.5/5 stars (524 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews) - [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews) - [UXPressia](https://www.g2.com/products/uxpressia/reviews) — 4.5/5 stars (37 reviews) - [Ortto](https://www.g2.com/products/ortto/reviews) — 4.4/5 stars (622 reviews) --- ## Top Discussions ### Cxomni No discussions available for this product. ### Smaply No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cxomni-vs-smaply)