Compare CX Index and Zendesk - Custom Data Actions 
At a Glance
Market Segments
Mid-Market (54.5% of reviews)
Mid-Market (69.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CX Index
Star Rating
(12)4.7 out of 5
Market Segments
Mid-Market (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CX IndexZendesk - Custom Data Actions
Star Rating
(13)4.7 out of 5
Market Segments
Mid-Market (69.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Zendesk - Custom Data ActionsCX Index vs Zendesk - Custom Data Actions
- Reviewers felt that CX Index meets the needs of their business better than Zendesk - Custom Data Actions.
- When comparing quality of ongoing product support, reviewers felt that CX Index is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of CX Index over Zendesk - Custom Data Actions.
Pricing
Entry-Level Pricing
CX Index
No pricing availableZendesk - Custom Data Actions
No pricing availableFree Trial
CX Index
Free Trial is available
Zendesk - Custom Data Actions
No trial information availableRatings
Meets Requirements
9.6
8
9.2
10
Ease of Use
9.8
8
9.3
10
Ease of Setup
9.7
5
9.8
7
Ease of Admin
Not enough data
9.8
7
Quality of Support
9.4
8
9.3
10
Has the product been a good partner in doing business?
Not enough data
9.8
7
Product Direction (% positive)
10.0
7
8.5
8
Features by Category
Analytics
9.4
6
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Feedback Sources
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CX Index and Zendesk - Custom Data Actions are categorized as Genesys AppFoundry Marketplace
Unique Categories
CX Index is categorized as Feedback Analytics and Experience Management
Zendesk - Custom Data Actions has no unique categories
Reviews
Reviewers' Company Size
CX Index
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk - Custom Data Actions
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
27.3%
Utilities
9.1%
Management Consulting
9.1%
Leisure, Travel & Tourism
9.1%
Hospitality
9.1%
Other
36.4%
Financial Services
69.2%
Computer Games
23.1%
Real Estate
7.7%
‐
‐
Other
0.0%
Discussions
CX Index has no discussions with answers
Zendesk - Custom Data Actions has no discussions with answers
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