Compare CX Index and Qualtrics Customer Experience 
Featured Products
At a Glance
Market Segments
Mid-Market (54.5% of reviews)
Enterprise (51.6% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
CX Index
Star Rating
(12)4.7 out of 5
Market Segments
Mid-Market (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CX IndexQualtrics Customer Experience
Star Rating
(747)4.3 out of 5
Market Segments
Enterprise (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualtrics Customer Experience excels in its ability to capture customer feedback from various channels, making it a versatile tool for businesses. Users appreciate the platform's intuitive dashboards and reporting tools, which provide clear, actionable insights for decision-making.
- Users say that CX Index stands out for its exceptional support and service team, with many highlighting the smooth implementation process. Reviewers note that the team goes above and beyond to ensure a positive experience, often working beyond office hours to meet client goals.
- According to verified reviews, Qualtrics Customer Experience offers a wide range of options for data collection, which users find beneficial. They mention that the platform allows for flexibility in achieving their objectives, with multiple ways to accomplish similar tasks.
- Reviewers mention that CX Index is particularly user-friendly, with a high ease of use rating. Users appreciate how straightforward the platform is, which contributes to a positive overall experience and encourages adoption across teams.
- G2 reviewers highlight that while Qualtrics Customer Experience has a solid feature set, some users have faced challenges with setup and configuration. This can lead to a steeper learning curve compared to CX Index, which is praised for its seamless onboarding.
- Users report that both products have strong customer satisfaction scores, but CX Index edges out with higher ratings in areas like support quality and product direction. This suggests that CX Index may be a better fit for businesses seeking ongoing assistance and a clear roadmap for future enhancements.
Pricing
Entry-Level Pricing
CX Index
No pricing availableQualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
CX Index
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
9.6
8
8.6
601
Ease of Use
9.8
8
8.4
604
Ease of Setup
9.7
5
7.6
361
Ease of Admin
Not enough data
8.0
350
Quality of Support
9.4
8
8.5
568
Has the product been a good partner in doing business?
Not enough data
8.5
342
Product Direction (% positive)
10.0
7
8.6
578
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.4
6
9.1
112
9.4
6
8.9
109
Not enough data
8.8
106
Not enough data
7.7
61
Customization
Not enough data
8.4
95
Not enough data
8.4
102
Not enough data
8.6
95
Not enough data
8.4
92
Generative AI
Not enough data
8.3
11
Not enough data
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
93
Not enough data
8.6
100
9.3
5
8.3
119
Feedback Analysis
Not enough data
8.3
103
Not enough data
8.4
105
9.7
5
8.7
104
Feedback Sources
Not enough data
8.3
95
9.7
5
9.1
122
Not enough data
8.5
83
Not enough data
8.7
86
Generative AI
Not enough data
7.7
10
Not enough data
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
46
Not enough data
9.2
46
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
47
Not enough data
8.8
47
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CX Index and Qualtrics Customer Experience are categorized as Feedback Analytics, Genesys AppFoundry Marketplace, and Experience Management
Unique Categories
CX Index has no unique categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
CX Index
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
27.3%
Utilities
9.1%
Management Consulting
9.1%
Leisure, Travel & Tourism
9.1%
Hospitality
9.1%
Other
36.4%
Information Technology and Services
10.3%
Higher Education
7.0%
Computer Software
5.3%
Marketing and Advertising
5.3%
Education Management
5.3%
Other
66.9%
Alternatives
Discussions
CX Index has no discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
EA
@shawnwigg on Twitter is an excellent resource on this use caseRead more
What does qualtrics software do?
1 Comment
AK
It acts an listening agent where you an build, collect and organise data and gain insights out of the visualised data.
Provides the summary for next...Read more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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