Compare CustomerSuccessBox vs inSided Online Community Platform

See this
comparison of CustomerSuccessBox vs. inSided Online Community Platform
based on data from user reviews. CustomerSuccessBox rates 4.8/5 stars with 5 reviews. inSided Online Community Platform rates 4.2/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
CustomerSuccessBox
Free Trial
inSided Online Community Platform
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
7.8
Ease of Use
Ease of Use
10.0
8.7
Ease of Setup
Ease of SetupNot enough data available
9.0
Ease of Admin
Ease of AdminNot enough data available
8.6
Quality of Support
Quality of Support
10.0
8.7
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
Meets Requirements
CustomerSuccessBox
8.7
inSided Online Community Platform
7.8
Ease of Use
CustomerSuccessBox
10.0
inSided Online Community Platform
8.7
Ease of Setup
CustomerSuccessBox
Not enough data available
inSided Online Community Platform
9.0
Ease of Admin
CustomerSuccessBox
Not enough data available
inSided Online Community Platform
8.6
Quality of Support
CustomerSuccessBox
10.0
inSided Online Community Platform
8.7
Ease of Doing Business With
CustomerSuccessBox
Not enough data available
inSided Online Community Platform
8.6
Product Direction (% positive)
CustomerSuccessBox
10.0
inSided Online Community Platform
8.7

Features

Customer Information
Customer Health Scores
CustomerSuccessBox
9.7
inSided Online Community Platform
Not enough data available
Customer Monitoring
CustomerSuccessBox
9.7
inSided Online Community Platform
Not enough data available
Customer Profiles
CustomerSuccessBox
9.7
inSided Online Community Platform
Not enough data available
Playbooks
CustomerSuccessBox
9.7
inSided Online Community Platform
Not enough data available
Customer Segments
CustomerSuccessBox
9.7
inSided Online Community Platform
Not enough data available
Product Engagement
CustomerSuccessBox
9.7
inSided Online Community Platform
Not enough data available
Surveys
CustomerSuccessBox
Not enough data available
inSided Online Community Platform
Not enough data available
Predictions
Churn Risk
CustomerSuccessBox
9.3
inSided Online Community Platform
Not enough data available
Upsell Opportunities
CustomerSuccessBox
9.7
inSided Online Community Platform
Not enough data available
Custom Triggers
CustomerSuccessBox
8.3
inSided Online Community Platform
Not enough data available
Machine Learning
CustomerSuccessBox
Not enough data available
inSided Online Community Platform
Not enough data available
Platform
Reporting & Dashboards
CustomerSuccessBox
8.3
inSided Online Community Platform
Not enough data available
API & Integrations
CustomerSuccessBox
9.3
inSided Online Community Platform
Not enough data available
Data Import & Export Tools
CustomerSuccessBox
Not enough data available
inSided Online Community Platform
Not enough data available
Workflow Capability
CustomerSuccessBox
Not enough data available
inSided Online Community Platform
Not enough data available
Notifications
CustomerSuccessBox
9.7
inSided Online Community Platform
Not enough data available
Customization
CustomerSuccessBox
7.7
inSided Online Community Platform
Not enough data available
Scalability
CustomerSuccessBox
9.0
inSided Online Community Platform
Not enough data available
Data Security
CustomerSuccessBox
9.7
inSided Online Community Platform
Not enough data available
Performance & Reliability
CustomerSuccessBox
9.3
inSided Online Community Platform
Not enough data available
User, Role, and Access Management
CustomerSuccessBox
Not enough data available
inSided Online Community Platform
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
20.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
40.0%
CustomerSuccessBox
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
inSided Online Community Platform
Small-Business
20.0%
Mid-Market
40.0%
Enterprise
40.0%

Reviewers' Industry

 
Information Technology and Services
40.0%
Telecommunications
50.0%
 
Computer Software
40.0%
Internet
10.0%
 
Education Management
20.0%
Information Technology and Services
10.0%
 
Financial Services
10.0%
 
E-Learning
10.0%
 
Other
0.0%
Other
10.0%
CustomerSuccessBox
Information Technology and Services
40.0%
Computer Software
40.0%
Education Management
20.0%
Other
0.0%
inSided Online Community Platform
Telecommunications
50.0%
Internet
10.0%
Information Technology and Services
10.0%
Financial Services
10.0%
E-Learning
10.0%
Other
10.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Information Technology and Services

We implemented CustomerSuccessBox in mid 2017. The implementation cycle was short and integration with our CRM and other tools was simple. Within weeks of implementing, we were able to foresee potential churn by monitoring health scores for each of our...

Agency

The movement is fast and it’s really nice

Most Helpful Critical Review
Most Helpful Critical Review
David K.
Administrator

The template is quite standard for all customers of InSided. This means that requested changes can take quite some time to be implemented on all of the platforms, for all of the customers.

 
CustomerSuccessBox
Most Helpful Favorable Review
User in Information Technology and Services

We implemented CustomerSuccessBox in mid 2017. The implementation cycle was short and integration with our CRM and other tools was simple. Within weeks of implementing, we were able to foresee potential churn by monitoring health scores for each of our...

inSided Online Community Platform
Most Helpful Favorable Review
Agency

The movement is fast and it’s really nice

Most Helpful Critical Review
David K.
Administrator

The template is quite standard for all customers of InSided. This means that requested changes can take quite some time to be implemented on all of the platforms, for all of the customers.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 4
2 of 4
3 of 4
4 of 4
CustomerSuccessBox
inSided Online Community Platform
Ask CustomerSuccessBox a QuestionContact CustomerSuccessBoxAsk inSided Online Community Platform a QuestionContact inSided Online Community Platform