# Customers.ai vs Wati Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Customers.ai excels in user experience, particularly with its instant messaging feature, which allows users to manage prospects seamlessly even when they are not present. This capability is highlighted as a significant advantage for lead gathering.
- **Users say** that Wati offers a more user-friendly interface and smoother integration with tools like HubSpot, making it easier for teams to automate support and sales processes. Reviewers appreciate the overall design and functionality, noting that once familiar, the platform can handle a variety of tasks efficiently.
- **According to verified reviews** , Customers.ai stands out for its high quality of support, with users praising the responsiveness and helpfulness of the support team. This aspect is crucial for businesses that rely on timely assistance to resolve issues.
- **Reviewers mention** that Wati provides a more organized way to manage WhatsApp conversations, which is particularly beneficial for handling customer inquiries and updates. This centralized approach is seen as a significant improvement over using regular WhatsApp for business communications.
- **Users highlight** that Customers.ai offers impressive customization options, allowing businesses to tailor the platform to their specific needs. This flexibility is a key factor for small businesses looking to optimize their workflows.
- **G2 reviewers note** that while Wati has a solid feature set, including AI-assisted templates and cohort management, it may not match the same level of automation and control that Customers.ai provides, particularly in areas like AI text generation and live chat functionalities.



| | Customers.ai | Wati | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 429 | 491 | 
| **Largest Market Segment** | Small-Business (79.2% of reviews) | Small-Business (76.7% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Customers.ai

Pros:
- Features (98 reviews)
- Helpful (88 reviews)

Cons:
- Learning Curve (12 reviews)
- Learning Difficulty (10 reviews)

### Wati

Pros:
- Ease of Use (102 reviews)
- Automation (71 reviews)

Cons:
- Expensive (39 reviews)
- Cost (32 reviews)

---
## Ratings Comparison
| Rating | Customers.ai | Wati | 
|---|---|---|
  | **Meets Requirements** | 9.6 (339 reviews) | 8.9 (370 reviews) | 
  | **Ease of Use** | 9.6 (349 reviews) | 9.1 (382 reviews) | 
  | **Ease of Setup** | 9.4 (205 reviews) | 8.9 (345 reviews) | 
  | **Ease of Admin** | 9.3 (119 reviews) | 9.1 (292 reviews) | 
  | **Quality of Support** | 9.7 (335 reviews) | 8.5 (362 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (118 reviews) | 9.1 (287 reviews) | 
  | **Product Direction (% positive)** | 9.6 (306 reviews) | 9.3 (348 reviews) | 

---
## Pricing

### Customers.ai

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Wati

#### Entry-Level Pricing

Plan: Growth

Price: Contact Us

Description: Send WhatsApp messages to thousands of users in one click to improve reach.

Key Features:
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month

[Browse all 3 editions](https://www.g2.com/products/wati/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.7/10 | 175 |
| **Wati** | N/A | N/A |

#### Messenger

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Sequencing** | 9.7 (156 reviews) ✓ Verified | Not enough data | 
| **AI** | 9.7 (151 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 9.7 (153 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 9.7 (155 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Social Media** | 9.7 (160 reviews) ✓ Verified | Not enough data | 
| **Website** | 9.8 (148 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 9.7 (136 reviews) ✓ Verified | Not enough data | 
| **Voice Assistants** | 9.6 (125 reviews) ✓ Verified | Not enough data | 
| **Other** | 9.7 (128 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Targeting** | 9.7 (157 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 9.8 (152 reviews) | Not enough data | 
| **Analytics** | 9.7 (159 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 9.8 (160 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 9.7 (152 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Wati** | N/A | N/A |

#### Lead Generation

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.5/10 | 30 |
| **Wati** | N/A | N/A |

#### Integrated Workflows

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Task Management** | 9.3 (28 reviews) | Not enough data | 
| **Email Tracking/Automation** | 9.6 (25 reviews) | Not enough data | 
| **Calls and Voice** | 9.2 (23 reviews) | Not enough data | 
| **Other Outreach Options ** | 9.1 (25 reviews) | Not enough data | 
| **CRM Integration** | 9.7 (24 reviews) | Not enough data | 
| **Calendar** | 9.1 (24 reviews) | Not enough data | 
| **Shared Records** | 9.1 (24 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Content Management** | 9.1 (25 reviews) | Not enough data | 
| **Workflow Management** | 9.6 (27 reviews) | Not enough data | 
| **Workflow Performance** | 9.6 (27 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 9.3 (25 reviews) | Not enough data | 
| **Gamification** | 8.6 (25 reviews) | Not enough data | 

#### AI and Automation

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Lead Prioritization** | 9.8 (23 reviews) | Not enough data | 
| **Lead Scoring** | 9.8 (24 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 9.3 (23 reviews) | Not enough data | 
| **Buyer Intelligence** | 9.7 (23 reviews) | Not enough data | 
| **Machine Learning** | 9.2 (22 reviews) | Not enough data | 

#### Generative AI

| Feature | Customers.ai | Wati | 
|---|---|---|
| **AI Text Generation** | 9.6 (12 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Retargeting

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.3/10 | 49 |
| **Wati** | N/A | N/A |

#### Retargeting

| Feature | Customers.ai | Wati | 
|---|---|---|
| **A/B Testing** | 8.8 (43 reviews) | Not enough data | 
| **Audience Segmentation** | 9.6 (49 reviews) | Not enough data | 
| **Behavioral Targeting** | 9.6 (46 reviews) | Not enough data | 
| **Reporting & Analytics** | 9.3 (45 reviews) | Not enough data | 
| **Geo Targeting** | 9.0 (43 reviews) | Not enough data | 
| **Cross-channel Retargeting** | 9.3 (44 reviews) | Not enough data | 
| **Personalization** | 9.2 (43 reviews) | Not enough data | 

#### Agentic AI - Retargeting

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Wati** | 8.5/10 | 182 |

#### Channels

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Feature Not Available | 
| **Open Listening** | Not enough data | Feature Not Available | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.7 (156 reviews) | 
| **Create Content** | Not enough data | 7.9 (152 reviews) | 
| **Personalization** | Not enough data | 8.7 (166 reviews) | 
| **Inbound Identification** | Not enough data | 8.5 (153 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.7 (153 reviews) | 

#### Generative AI

| Feature | Customers.ai | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Wati** | 8.6/10 | 159 |

#### Functionality

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Ease Of Integration** | Not enough data | 8.8 (137 reviews) | 
| **API Call Speed** | Not enough data | 8.6 (118 reviews) | 
| **Communication Varieties** | Not enough data | 8.6 (116 reviews) | 

#### Support

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Documentation** | Not enough data | 8.6 (118 reviews) | 
| **Community Support** | Not enough data | 8.4 (114 reviews) | 
| **Professional Support** | Not enough data | 8.7 (132 reviews) | 

### Lead Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 8.9/10 | 22 |
| **Wati** | N/A | N/A |

#### Lead Intelligence

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Lead Validation** | 9.3 (21 reviews) | Not enough data | 
| **Lead Enrichment** | 9.4 (21 reviews) | Not enough data | 
| **Lead Quality** | 9.2 (21 reviews) | Not enough data | 
| **Lead Analysis** | 9.2 (21 reviews) | Not enough data | 
| **Browser Extension** | 7.1 (17 reviews) | Not enough data | 

#### Agentic AI - Lead Intelligence

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.7/10 | 124 |
| **Wati** | 8.5/10 | 194 |

#### Responses

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Customization** | 9.8 (120 reviews) | 8.6 (176 reviews) | 
| **Control** | 9.7 (119 reviews) | 8.8 (169 reviews) | 
| **Route To Human** | 9.8 (118 reviews) | 8.7 (166 reviews) | 
| **Menu bars** | 9.8 (117 reviews) | 8.6 (159 reviews) | 
| **Drip sequences** | 9.8 (118 reviews) | 8.5 (156 reviews) | 

#### Platform

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Live chat** | 9.9 (114 reviews) | 8.8 (164 reviews) | 
| **Integrations** | 9.7 (120 reviews) | 8.8 (146 reviews) | 
| **Branding** | 9.7 (118 reviews) | 8.4 (160 reviews) | 
| **Analytics** | 9.8 (117 reviews) | 8.0 (163 reviews) | 
| **A/B testing** | 9.7 (109 reviews) | Feature Not Available | 
| **Role-based access** | 9.8 (111 reviews) | 8.7 (152 reviews) | 
| **Collection of information** | 9.9 (116 reviews) | 8.6 (152 reviews) | 

#### Generative AI

| Feature | Customers.ai | Wati | 
|---|---|---|
| **AI Text Generation** | 9.3 (9 reviews) | 7.4 (98 reviews) | 
| **AI Text Summarization** | 9.4 (9 reviews) | Feature Not Available | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.1/10 | 61 |
| **Wati** | N/A | N/A |

#### Lead Monitoring

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Features** | 9.5 (57 reviews) | Not enough data | 
| **Performance** | 9.1 (57 reviews) | Not enough data | 
| **Identification** | 9.6 (61 reviews) | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Capture

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Mobile** | 9.4 (60 reviews) | Not enough data | 
| **Websites** | 9.3 (60 reviews) | Not enough data | 
| **Social Media** | 8.4 (57 reviews) | Not enough data | 
| **Data** | 9.3 (57 reviews) | Not enough data | 

#### Analytics

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Export/Import** | 9.2 (59 reviews) | Not enough data | 
| **Reporting** | 9.3 (60 reviews) | Not enough data | 

#### Customization

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Forms** | 8.8 (55 reviews) | Not enough data | 
| **Personalization** | 8.7 (57 reviews) | Not enough data | 
| **Templates** | 8.6 (56 reviews) | Not enough data | 
| **Integration** | 9.4 (57 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Wati** | 8.3/10 | 62 |

#### Conversational Platform

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Personalization** | Not enough data | 8.6 (49 reviews) | 
| **Omnichannel** | Not enough data | 7.6 (43 reviews) | 
| **Contextual Engagement** | Not enough data | 8.3 (46 reviews) | 
| **Proactive Engagement** | Not enough data | 8.8 (53 reviews) | 

#### Support Automation

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (43 reviews) | 
| **Seamless Escalation** | Not enough data | 8.5 (47 reviews) | 
| **Transcripts** | Not enough data | 7.9 (38 reviews) | 
| **Self-Serve Support** | Not enough data | 8.5 (46 reviews) | 

#### Generative AI

| Feature | Customers.ai | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Wati** | 8.4/10 | 81 |

#### Messaging Channels

| Feature | Customers.ai | Wati | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.4 (44 reviews) | 
| **Email** | Not enough data | Feature Not Available | 
| **Voice Messaging** | Not enough data | 7.1 (46 reviews) | 
| **Two way messaging** | Not enough data | 9.1 (68 reviews) | 

#### Administration

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Scheduling** | Not enough data | 9.2 (67 reviews) | 
| **Triggered Notifications** | Not enough data | 9.0 (64 reviews) | 
| **Segmentation** | Not enough data | 8.2 (60 reviews) | 
| **Integrations** | Not enough data | 8.7 (67 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.8/10 | 115 |
| **Wati** | N/A | N/A |

#### Generative AI

| Feature | Customers.ai | Wati | 
|---|---|---|
| **AI Text Generation** | 9.4 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 10.0 (6 reviews) | Not enough data | 
| **AI Text-to-Speech** | 9.7 (6 reviews) | Not enough data | 

#### Communication

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Pop-up Chat** | 10.0 (101 reviews) | Not enough data | 
| **Notifications** | 9.8 (107 reviews) | Not enough data | 
| **Targeted Emails** | 9.9 (96 reviews) | Not enough data | 
| **In-App Messaging** | 9.8 (103 reviews) | Not enough data | 
| **Co-Browsing** | 9.7 (36 reviews) | Not enough data | 

####  Internal Use

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Customization ** | 9.8 (106 reviews) | Not enough data | 
| **Conversation Archiving** | 9.6 (39 reviews) | Not enough data | 
| **Lead Development** | 9.6 (41 reviews) | Not enough data | 
| **Knowledge Base** | 9.6 (37 reviews) | Not enough data | 
| **Team Inbox ** | 10.0 (97 reviews) | Not enough data | 
| **Customer Profiles** | 9.9 (102 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Wati** | 8.3/10 | 70 |

#### Generative AI

| Feature | Customers.ai | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Mentions** | Not enough data | 8.3 (55 reviews) | 
| **Tickets** | Not enough data | 8.6 (58 reviews) | 
| **Macros** | Not enough data | 8.5 (54 reviews) | 

#### Channels

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Email** | Not enough data | Feature Not Available | 
| **Social** | Not enough data | 8.4 (56 reviews) | 
| **Live Chat** | Not enough data | 8.6 (60 reviews) | 
| **Phone** | Not enough data | 7.7 (50 reviews) | 
| **Text** | Not enough data | 8.5 (51 reviews) | 

#### Insight

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Surveys** | Not enough data | 8.0 (49 reviews) | 
| **Reporting** | Not enough data | Feature Not Available | 
| **Visitor Activity** | Not enough data | Feature Not Available | 
| **Help Desk** | Not enough data | Feature Not Available | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Wati** | 9.1/10 | 108 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Transactional Messages** | Not enough data | 9.2 (92 reviews) | 
| **Bulk WhatsApp Messaging** | Not enough data | 9.4 (99 reviews) | 
| **Conversational Messaging** | Not enough data | 9.3 (91 reviews) | 
| **Personalization** | Not enough data | 9.1 (87 reviews) | 
| **Promotional Messages** | Not enough data | 9.1 (87 reviews) | 
| **Automated Replies** | Not enough data | 9.3 (94 reviews) | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Segmentation** | Not enough data | 8.8 (85 reviews) | 
| **API Integration** | Not enough data | 9.2 (86 reviews) | 
| **WhatsApp Commerce** | Not enough data | 8.6 (79 reviews) | 
| **Analytics** | Not enough data | 8.9 (81 reviews) | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Wati** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Customers.ai | Wati | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Customers.ai (7):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Live Chat Software](https://www.g2.com/categories/live-chat), [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence), [Retargeting Software](https://www.g2.com/categories/retargeting)

**Unique to Wati (6):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Customers.ai | Wati | 
|---|---|---|
| **Small-Business** | 79.2% | 76.7% | 
| **Mid-Market** | 17.9% | 21.5% | 
| **Enterprise** | 2.9% | 1.8% | 

### By Industry

#### Customers.ai

- **Marketing and Advertising:** 35.7%
- **Information Technology and Services:** 6.8%
- **Computer Software:** 5.3%
- **Retail:** 3.6%
- **Health, Wellness and Fitness:** 2.2%
- **Education Management:** 2.2%
- **Accounting:** 1.9%
- **Apparel & Fashion:** 1.9%
- **Consumer Services:** 1.7%
- **Automotive:** 1.4%
- **Other:** 37.2%

#### Wati

- **Education Management:** 10.4%
- **Information Technology and Services:** 7.1%
- **Retail:** 6.2%
- **Marketing and Advertising:** 6.0%
- **Health, Wellness and Fitness:** 5.8%
- **Computer Software:** 4.6%
- **Automotive:** 3.0%
- **Accounting:** 2.5%
- **Apparel & Fashion:** 2.5%
- **Consumer Services:** 2.5%
- **Other:** 49.3%

---
## Alternatives

### Alternatives to Customers.ai

- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4094 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1491 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Landbot](https://www.g2.com/products/landbot/reviews) — 4.7/5 stars (334 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14818 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6981 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14703 reviews)

### Alternatives to Wati

- [Gallabox](https://www.g2.com/products/gallabox/reviews) — 4.6/5 stars (169 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (523 reviews)
- [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (500 reviews)
- [Interakt](https://www.g2.com/products/haptik-interakt/reviews) — 4.5/5 stars (67 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6981 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)

---
## Top Discussions

### Customers.ai

- Title: [What is MobileMonkey chat?](https://www.g2.com/discussions/what-is-mobilemonkey-chat) — 4 comments
  > **Top comment:** "An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple..."
- Title: [Is mobile monkey free?](https://www.g2.com/discussions/is-mobile-monkey-free) — 2 comments
  > **Top comment:** "Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced."
- Title: [What is MobileMonkey used for?](https://www.g2.com/discussions/what-is-mobilemonkey-used-for) — 1 comment
  > **Top comment:** "MobileMonkey, now known as Customers.ai, is a versatile platform primarily used for sales outreach automation and customer engagement.

Key Uses of..."
- Title: [How to get Mobile Monkey to stop charging our credit card?](https://www.g2.com/discussions/how-to-get-mobile-monkey-to-stop-charging-our-credit-card) — 1 comment, 1 upvote
  > **Top comment:** "We've had the same issue after making complaints about the lack of functionality within the platform. We requested that the account be canceled, or that..."
- Title: [What is your experience?](https://www.g2.com/discussions/what-is-your-experience) — 1 comment, 2 upvotes
  > **Top comment:** "Comment deleted by user."

### Wati

- Title: [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) — 3 comments
  > **Top comment:** "Wati is  WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their..."
- Title: [Can i send custom pdf by template by providing custom link tomy customer?](https://www.g2.com/discussions/can-i-send-custom-pdf-by-template-by-providing-custom-link-tomy-customer) — 2 comments, 2 upvotes
  > **Top comment:** "Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF..."
- Title: [How to include pictures as a button option?](https://www.g2.com/discussions/how-to-include-pictures-as-a-button-option) — 1 comment, 2 upvotes
  > **Top comment:** "Pictures cannot be added as buttons. 
However, you can have messages with pictures and regular text buttons."
- Title: [What is the best way to generate leads with WATI, Can you please provide various case study?](https://www.g2.com/discussions/what-is-the-best-way-to-generate-leads-with-wati-can-you-please-provide-various-case-study) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do I reply a messaje from a customer quoting the message sent by the client?](https://www.g2.com/discussions/how-do-i-reply-a-messaje-from-a-customer-quoting-the-message-sent-by-the-client) — 1 comment
  > **Top comment:** "At the moment, WhatsApp API does not support this. 

However, we're working on an arrangement within WATI that will allow you to show the original message..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/customers-ai-vs-wati)