# Customers.ai vs Pearl Diver Comparison

| | Customers.ai | Pearl Diver | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 429 | 31 | 
| **Largest Market Segment** | Small-Business (79.2% of reviews) | Small-Business (80.0% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $1,818.00 | 

---
## Top Pros & Cons

### Customers.ai

Pros:
- Features (47 reviews)
- Helpful (47 reviews)

Cons:
- Complex Interface (6 reviews)
- Lack of Guidance (5 reviews)

### Pearl Diver

Pros:
- Lead Generation (3 reviews)
- Outreach Efficiency (3 reviews)

Cons:
- Expensive (2 reviews)

---
## Ratings Comparison
| Rating | Customers.ai | Pearl Diver | 
|---|---|---|
  | **Meets Requirements** | 9.6 (339 reviews) | 9.4 (18 reviews) | 
  | **Ease of Use** | 9.6 (349 reviews) | 9.0 (27 reviews) | 
  | **Ease of Setup** | 9.4 (205 reviews) | 8.3 (18 reviews) | 
  | **Ease of Admin** | 9.3 (119 reviews) | 9.1 (9 reviews) | 
  | **Quality of Support** | 9.7 (335 reviews) | 10.0 (19 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (118 reviews) | 9.8 (8 reviews) | 
  | **Product Direction (% positive)** | 9.6 (306 reviews) | 10.0 (21 reviews) | 

---
## Pricing

### Customers.ai

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Pearl Diver

#### Entry-Level Pricing

Plan: Individual

Price: Starting at $1,818.00

Description: Fuel marketing momentum & scale pipeline to accelerate your growth.

Key Features:
- Retargeting platform
- Uncapped Buyer Intent
- Ad account integrations

[Browse all 3 editions](https://www.g2.com/products/pearl-diver/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Sales Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Pearl Diver** | N/A | N/A |

#### Data Availability

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Contact Data Availability** | Not enough data | Not enough data | 
| **Company Data Availability** | Not enough data | Not enough data | 
| **Industry Research Availability** | Not enough data | Not enough data | 
| **Technographic Data Availability** | Not enough data | Not enough data | 

#### Data Accuracy

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Contact Data Accuracy** | Not enough data | Not enough data | 
| **Company Data Accuracy** | Not enough data | Not enough data | 
| **Technographic Data Accuracy** | Not enough data | Not enough data | 

#### Agentic AI - Sales Intelligence

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Reporting/Dashboards** | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | 
| **APIs** | Not enough data | Not enough data | 

#### Features

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **Integration to CRM/Marketing Automation** | Not enough data | Not enough data | 
| **Data Cleaning/Enrichment** | Not enough data | Not enough data | 
| **Data Segmentation/Filtering** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **News/People Alerts** | Not enough data | Not enough data | 
| **Connections** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Messaging** | Not enough data | Feature Not Available | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.7/10 | 175 |
| **Pearl Diver** | N/A | N/A |

#### Messenger

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Sequencing** | 9.7 (156 reviews) ✓ Verified | Not enough data | 
| **AI** | 9.7 (151 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 9.7 (153 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 9.7 (155 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Social Media** | 9.7 (160 reviews) ✓ Verified | Not enough data | 
| **Website** | 9.8 (148 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 9.7 (136 reviews) ✓ Verified | Not enough data | 
| **Voice Assistants** | 9.6 (125 reviews) ✓ Verified | Not enough data | 
| **Other** | 9.7 (128 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Targeting** | 9.7 (157 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 9.8 (152 reviews) | Not enough data | 
| **Analytics** | 9.7 (159 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 9.8 (160 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 9.7 (152 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Pearl Diver** | N/A | N/A |

#### Lead Generation

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.5/10 | 30 |
| **Pearl Diver** | N/A | N/A |

#### Integrated Workflows

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Task Management** | 9.3 (28 reviews) | Not enough data | 
| **Email Tracking/Automation** | 9.6 (25 reviews) | Not enough data | 
| **Calls and Voice** | 9.2 (23 reviews) | Not enough data | 
| **Other Outreach Options ** | 9.1 (25 reviews) | Not enough data | 
| **CRM Integration** | 9.7 (24 reviews) | Not enough data | 
| **Calendar** | 9.1 (24 reviews) | Not enough data | 
| **Shared Records** | 9.1 (24 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Content Management** | 9.1 (25 reviews) | Not enough data | 
| **Workflow Management** | 9.6 (27 reviews) | Not enough data | 
| **Workflow Performance** | 9.6 (27 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 9.3 (25 reviews) | Not enough data | 
| **Gamification** | 8.6 (25 reviews) | Not enough data | 

#### AI and Automation

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Lead Prioritization** | 9.8 (23 reviews) | Not enough data | 
| **Lead Scoring** | 9.8 (24 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 9.3 (23 reviews) | Not enough data | 
| **Buyer Intelligence** | 9.7 (23 reviews) | Not enough data | 
| **Machine Learning** | 9.2 (22 reviews) | Not enough data | 

#### Generative AI

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **AI Text Generation** | 9.6 (12 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Retargeting

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.3/10 | 49 |
| **Pearl Diver** | N/A | N/A |

#### Retargeting

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **A/B Testing** | 8.8 (43 reviews) | Not enough data | 
| **Audience Segmentation** | 9.6 (49 reviews) | Not enough data | 
| **Behavioral Targeting** | 9.6 (46 reviews) | Not enough data | 
| **Reporting & Analytics** | 9.3 (45 reviews) | Not enough data | 
| **Geo Targeting** | 9.0 (43 reviews) | Not enough data | 
| **Cross-channel Retargeting** | 9.3 (44 reviews) | Not enough data | 
| **Personalization** | 9.2 (43 reviews) | Not enough data | 

#### Agentic AI - Retargeting

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Lead Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 8.9/10 | 22 |
| **Pearl Diver** | N/A | N/A |

#### Lead Intelligence

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Lead Validation** | 9.3 (21 reviews) | Not enough data | 
| **Lead Enrichment** | 9.4 (21 reviews) | Not enough data | 
| **Lead Quality** | 9.2 (21 reviews) | Not enough data | 
| **Lead Analysis** | 9.2 (21 reviews) | Not enough data | 
| **Browser Extension** | 7.1 (17 reviews) | Not enough data | 

#### Agentic AI - Lead Intelligence

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.7/10 | 124 |
| **Pearl Diver** | N/A | N/A |

#### Responses

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Customization** | 9.8 (120 reviews) | Not enough data | 
| **Control** | 9.7 (119 reviews) | Not enough data | 
| **Route To Human** | 9.8 (118 reviews) | Not enough data | 
| **Menu bars** | 9.8 (117 reviews) | Not enough data | 
| **Drip sequences** | 9.8 (118 reviews) | Not enough data | 

#### Platform

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Live chat** | 9.9 (114 reviews) | Not enough data | 
| **Integrations** | 9.7 (120 reviews) | Not enough data | 
| **Branding** | 9.7 (118 reviews) | Not enough data | 
| **Analytics** | 9.8 (117 reviews) | Not enough data | 
| **A/B testing** | 9.7 (109 reviews) | Not enough data | 
| **Role-based access** | 9.8 (111 reviews) | Not enough data | 
| **Collection of information** | 9.9 (116 reviews) | Not enough data | 

#### Generative AI

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **AI Text Generation** | 9.3 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 9.4 (9 reviews) | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.1/10 | 61 |
| **Pearl Diver** | N/A | N/A |

#### Lead Monitoring

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Features** | 9.5 (57 reviews) | Not enough data | 
| **Performance** | 9.1 (57 reviews) | Not enough data | 
| **Identification** | 9.6 (61 reviews) | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Capture

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Mobile** | 9.4 (60 reviews) | Not enough data | 
| **Websites** | 9.3 (60 reviews) | Not enough data | 
| **Social Media** | 8.4 (57 reviews) | Not enough data | 
| **Data** | 9.3 (57 reviews) | Not enough data | 

#### Analytics

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Export/Import** | 9.2 (59 reviews) | Not enough data | 
| **Reporting** | 9.3 (60 reviews) | Not enough data | 

#### Customization

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Forms** | 8.8 (55 reviews) | Not enough data | 
| **Personalization** | 8.7 (57 reviews) | Not enough data | 
| **Templates** | 8.6 (56 reviews) | Not enough data | 
| **Integration** | 9.4 (57 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.8/10 | 115 |
| **Pearl Diver** | N/A | N/A |

#### Generative AI

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **AI Text Generation** | 9.4 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 10.0 (6 reviews) | Not enough data | 
| **AI Text-to-Speech** | 9.7 (6 reviews) | Not enough data | 

#### Communication

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Pop-up Chat** | 10.0 (101 reviews) | Not enough data | 
| **Notifications** | 9.8 (107 reviews) | Not enough data | 
| **Targeted Emails** | 9.9 (96 reviews) | Not enough data | 
| **In-App Messaging** | 9.8 (103 reviews) | Not enough data | 
| **Co-Browsing** | 9.7 (36 reviews) | Not enough data | 

####  Internal Use

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Customization ** | 9.8 (106 reviews) | Not enough data | 
| **Conversation Archiving** | 9.6 (39 reviews) | Not enough data | 
| **Lead Development** | 9.6 (41 reviews) | Not enough data | 
| **Knowledge Base** | 9.6 (37 reviews) | Not enough data | 
| **Team Inbox ** | 10.0 (97 reviews) | Not enough data | 
| **Customer Profiles** | 9.9 (102 reviews) | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Pearl Diver** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Customers.ai | Pearl Diver | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Visitor Identification Software](https://www.g2.com/categories/visitor-identification)

**Unique to Customers.ai (7):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Live Chat Software](https://www.g2.com/categories/live-chat), [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence), [Retargeting Software](https://www.g2.com/categories/retargeting)

**Unique to Pearl Diver (1):** [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence)


---
## Reviewer Demographics

### By Company Size

| Segment | Customers.ai | Pearl Diver | 
|---|---|---|
| **Small-Business** | 79.2% | 80.0% | 
| **Mid-Market** | 17.9% | 20.0% | 
| **Enterprise** | 2.9% | 0% | 

### By Industry

#### Customers.ai

- **Marketing and Advertising:** 35.7%
- **Information Technology and Services:** 6.8%
- **Computer Software:** 5.3%
- **Retail:** 3.6%
- **Health, Wellness and Fitness:** 2.2%
- **Education Management:** 2.2%
- **Accounting:** 1.9%
- **Apparel & Fashion:** 1.9%
- **Consumer Services:** 1.7%
- **Automotive:** 1.4%
- **Other:** 37.2%

#### Pearl Diver

- **Marketing and Advertising:** 19.4%
- **Real Estate:** 12.9%
- **Accounting:** 6.5%
- **Consulting:** 6.5%
- **Insurance:** 6.5%
- **Airlines/Aviation:** 3.2%
- **Computer Software:** 3.2%
- **Construction:** 3.2%
- **Consumer Services:** 3.2%
- **Financial Services:** 3.2%
- **Other:** 32.3%

---
## Alternatives

### Alternatives to Customers.ai

- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4063 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1478 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Landbot](https://www.g2.com/products/landbot/reviews) — 4.7/5 stars (334 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14760 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14691 reviews)

### Alternatives to Pearl Diver

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13813 reviews)
- [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) — 4.5/5 stars (9096 reviews)
- [Lead Forensics](https://www.g2.com/products/lead-forensics/reviews) — 4.4/5 stars (1109 reviews)
- [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) — 4.5/5 stars (3512 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9655 reviews)
- [SalesIntel](https://www.g2.com/products/salesintel/reviews) — 4.3/5 stars (539 reviews)
- [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) — 4.0/5 stars (947 reviews)
- [Leadfeeder](https://www.g2.com/products/dealfront-group-gmbh-leadfeeder/reviews) — 4.3/5 stars (861 reviews)
- [Clearbit](https://www.g2.com/products/clearbit/reviews) — 4.4/5 stars (633 reviews)
- [Instantly](https://www.g2.com/products/instantly/reviews) — 4.8/5 stars (4094 reviews)

---
## Top Discussions

### Customers.ai

- Title: [What is MobileMonkey chat?](https://www.g2.com/discussions/what-is-mobilemonkey-chat) — 4 comments
  > **Top comment:** "An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple..."
- Title: [Is mobile monkey free?](https://www.g2.com/discussions/is-mobile-monkey-free) — 2 comments
  > **Top comment:** "Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced."
- Title: [What is MobileMonkey used for?](https://www.g2.com/discussions/what-is-mobilemonkey-used-for) — 1 comment
  > **Top comment:** "MobileMonkey, now known as Customers.ai, is a versatile platform primarily used for sales outreach automation and customer engagement.

Key Uses of..."
- Title: [How to get Mobile Monkey to stop charging our credit card?](https://www.g2.com/discussions/how-to-get-mobile-monkey-to-stop-charging-our-credit-card) — 1 comment, 1 upvote
  > **Top comment:** "We've had the same issue after making complaints about the lack of functionality within the platform. We requested that the account be canceled, or that..."
- Title: [What is your experience?](https://www.g2.com/discussions/what-is-your-experience) — 1 comment, 2 upvotes
  > **Top comment:** "Comment deleted by user."

### Pearl Diver

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/customers-ai-vs-pearl-diver)