# Customers.ai, Lime Connect (formerly Userlike) vs Drift Comparison

| | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 429 | 453 | 1,256 | 
| **Largest Market Segment** | Small-Business (79.2% of reviews) | Small-Business (79.6% of reviews) | Mid-Market (51.7% of reviews) | 
| **Entry Level Price** | No pricing available | €0.00 | Starting at $2,500.00 Per Month | 

---
## Top Pros & Cons

### Customers.ai

Pros:
- Features (47 reviews)
- Helpful (47 reviews)

Cons:
- Complex Interface (6 reviews)
- Lack of Guidance (5 reviews)

### Lime Connect (formerly Userlike)

Pros:
- Call Management (1 reviews)
- Case Management (1 reviews)

Cons:
- Expensive (1 reviews)
- UX Improvement (1 reviews)

### Drift

Pros:
- Ease of Use (53 reviews)
- Helpful (46 reviews)

Cons:
- Chat Management (10 reviews)
- Learning Curve (9 reviews)

---
## Ratings Comparison
| Rating | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
  | **Meets Requirements** | 9.6 (339 reviews) | 8.5 (347 reviews) | 8.7 (1019 reviews) | 
  | **Ease of Use** | 9.6 (349 reviews) | 8.7 (348 reviews) | 8.7 (1032 reviews) | 
  | **Ease of Setup** | 9.4 (205 reviews) | 8.8 (261 reviews) | 8.4 (508 reviews) | 
  | **Ease of Admin** | 9.3 (119 reviews) | 8.5 (266 reviews) | 8.5 (473 reviews) | 
  | **Quality of Support** | 9.7 (335 reviews) | 8.6 (285 reviews) | 8.8 (940 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (118 reviews) | 8.6 (235 reviews) | 8.9 (472 reviews) | 
  | **Product Direction (% positive)** | 9.6 (306 reviews) | 8.9 (328 reviews) | 8.9 (997 reviews) | 

---
## Pricing

### Customers.ai

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Lime Connect (formerly Userlike)

#### Entry-Level Pricing

Plan: Free

Price: €0.00

Description: Simple chat setup for your website.

Key Features:
- 1 Widget
- 1 Seat
- All the core features: 

[Browse all 4 editions](https://www.g2.com/products/lime-connect-formerly-userlike/pricing)

#### Free Trial

Yes

### Drift

#### Entry-Level Pricing

Plan: Premium

Price: Starting at $2,500.00 Per Month

Description: For small businesses. The right amount of conversational firepower to keep your business growing.

Key Features:
- * Everything in Free, plus:
- Live Chat
- Meetings

[Browse all 3 editions](https://www.g2.com/products/drift/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.7/10 | 175 |
| **Lime Connect (formerly Userlike)** | 7.8/10 | 21 |
| **Drift** | 8.3/10 | 326 |

#### Messenger

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Sequencing** | 9.7 (156 reviews) ✓ Verified | Feature Not Available | 8.5 (204 reviews) ✓ Verified | 
| **AI** | 9.7 (151 reviews) ✓ Verified | 7.2 (9 reviews) | 8.2 (201 reviews) ✓ Verified | 
| **Live Chat** | 9.7 (153 reviews) ✓ Verified | 8.5 (17 reviews) ✓ Verified | 9.1 (273 reviews) ✓ Verified | 
| **Customization Interface** | 9.7 (155 reviews) ✓ Verified | 8.2 (15 reviews) | 8.5 (250 reviews) ✓ Verified | 

#### Channels

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Social Media** | 9.7 (160 reviews) ✓ Verified | 8.1 (6 reviews) | 7.9 (116 reviews) ✓ Verified | 
| **Website** | 9.8 (148 reviews) ✓ Verified | 8.3 (17 reviews) ✓ Verified | 8.9 (250 reviews) ✓ Verified | 
| **Text Message (SMS)** | 9.7 (136 reviews) ✓ Verified | 7.5 (6 reviews) | 7.7 (91 reviews) ✓ Verified | 
| **Voice Assistants** | 9.6 (125 reviews) ✓ Verified | Feature Not Available | 7.6 (81 reviews) ✓ Verified | 
| **Other** | 9.7 (128 reviews) ✓ Verified | 6.7 (7 reviews) | 7.8 (90 reviews) ✓ Verified | 

#### Customers

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Targeting** | 9.7 (157 reviews) ✓ Verified | Feature Not Available | 8.6 (225 reviews) ✓ Verified | 
| **Profiles** | 9.8 (152 reviews) | 7.4 (13 reviews) ✓ Verified | 8.4 (202 reviews) ✓ Verified | 
| **Analytics** | 9.7 (159 reviews) ✓ Verified | 7.6 (12 reviews) ✓ Verified | 8.1 (241 reviews) ✓ Verified | 
| **Lead Gathering** | 9.8 (160 reviews) ✓ Verified | 8.1 (13 reviews) ✓ Verified | 8.7 (242 reviews) ✓ Verified | 
| **Sales Conversion** | 9.7 (152 reviews) ✓ Verified | Feature Not Available | 8.5 (246 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Drift** | N/A | N/A |

#### Lead Generation

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Drift** | 8.0/10 | 358 |

#### Lead Facilitation

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 8.9 (315 reviews) ✓ Verified | 
| **Lead Qualification** | Not enough data | Not enough data | 8.2 (309 reviews) ✓ Verified | 
| **Lead Follow-up** | Not enough data | Not enough data | 8.2 (288 reviews) ✓ Verified | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 8.7 (305 reviews) ✓ Verified | 

#### Organization

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 8.0 (265 reviews) ✓ Verified | 
| **Data Entry** | Not enough data | Not enough data | 8.0 (269 reviews) ✓ Verified | 
| **Integrations / APIs** | Not enough data | Not enough data | 8.3 (278 reviews) ✓ Verified | 

#### Performance Analysis

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 7.8 (241 reviews) ✓ Verified | 
| **Peformance Tracking** | Not enough data | Not enough data | 8.0 (261 reviews) ✓ Verified | 

#### Sales Analysis

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 7.5 (215 reviews) ✓ Verified | 
| **Sales Forecasting ** | Not enough data | Not enough data | 7.7 (221 reviews) ✓ Verified | 

#### Generative AI

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (87 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (85 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.5/10 | 30 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Drift** | N/A | N/A |

#### Integrated Workflows

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Task Management** | 9.3 (28 reviews) | Not enough data | Not enough data | 
| **Email Tracking/Automation** | 9.6 (25 reviews) | Not enough data | Not enough data | 
| **Calls and Voice** | 9.2 (23 reviews) | Not enough data | Not enough data | 
| **Other Outreach Options ** | 9.1 (25 reviews) | Not enough data | Not enough data | 
| **CRM Integration** | 9.7 (24 reviews) | Not enough data | Not enough data | 
| **Calendar** | 9.1 (24 reviews) | Not enough data | Not enough data | 
| **Shared Records** | 9.1 (24 reviews) | Not enough data | Not enough data | 

#### Repeatability and Reportability

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Content Management** | 9.1 (25 reviews) | Not enough data | Not enough data | 
| **Workflow Management** | 9.6 (27 reviews) | Not enough data | Not enough data | 
| **Workflow Performance** | 9.6 (27 reviews) | Not enough data | Not enough data | 
| **Sales Coaching and Insights** | 9.3 (25 reviews) | Not enough data | Not enough data | 
| **Gamification** | 8.6 (25 reviews) | Not enough data | Not enough data | 

#### AI and Automation

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Lead Prioritization** | 9.8 (23 reviews) | Not enough data | Not enough data | 
| **Lead Scoring** | 9.8 (24 reviews) | Not enough data | Not enough data | 
| **Best Time of Day Scheduling** | 9.3 (23 reviews) | Not enough data | Not enough data | 
| **Buyer Intelligence** | 9.7 (23 reviews) | Not enough data | Not enough data | 
| **Machine Learning** | 9.2 (22 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **AI Text Generation** | 9.6 (12 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Retargeting

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.3/10 | 49 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Drift** | N/A | N/A |

#### Retargeting

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **A/B Testing** | 8.8 (43 reviews) | Not enough data | Not enough data | 
| **Audience Segmentation** | 9.6 (49 reviews) | Not enough data | Not enough data | 
| **Behavioral Targeting** | 9.6 (46 reviews) | Not enough data | Not enough data | 
| **Reporting & Analytics** | 9.3 (45 reviews) | Not enough data | Not enough data | 
| **Geo Targeting** | 9.0 (43 reviews) | Not enough data | Not enough data | 
| **Cross-channel Retargeting** | 9.3 (44 reviews) | Not enough data | Not enough data | 
| **Personalization** | 9.2 (43 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Retargeting

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Lead Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 8.9/10 | 22 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Drift** | N/A | N/A |

#### Lead Intelligence

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Lead Validation** | 9.3 (21 reviews) | Not enough data | Not enough data | 
| **Lead Enrichment** | 9.4 (21 reviews) | Not enough data | Not enough data | 
| **Lead Quality** | 9.2 (21 reviews) | Not enough data | Not enough data | 
| **Lead Analysis** | 9.2 (21 reviews) | Not enough data | Not enough data | 
| **Browser Extension** | 7.1 (17 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Lead Intelligence

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.7/10 | 124 |
| **Lime Connect (formerly Userlike)** | 8.2/10 | 23 |
| **Drift** | 8.2/10 | 332 |

#### Responses

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Customization** | 9.8 (120 reviews) | 8.2 (17 reviews) | 8.2 (280 reviews) | 
| **Control** | 9.7 (119 reviews) | 8.1 (16 reviews) | 8.3 (268 reviews) | 
| **Route To Human** | 9.8 (118 reviews) | 8.3 (16 reviews) | 8.4 (303 reviews) | 
| **Menu bars** | 9.8 (117 reviews) | 8.2 (16 reviews) | 8.1 (273 reviews) | 
| **Drip sequences** | 9.8 (118 reviews) | Feature Not Available | 8.0 (228 reviews) | 

#### Platform

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Live chat** | 9.9 (114 reviews) | 8.8 (18 reviews) | 8.9 (309 reviews) | 
| **Integrations** | 9.7 (120 reviews) | 8.3 (17 reviews) | 8.4 (291 reviews) | 
| **Branding** | 9.7 (118 reviews) | 8.2 (16 reviews) | 8.4 (275 reviews) | 
| **Analytics** | 9.8 (117 reviews) | 8.2 (16 reviews) | 8.1 (281 reviews) | 
| **A/B testing** | 9.7 (109 reviews) | Feature Not Available | 7.9 (240 reviews) | 
| **Role-based access** | 9.8 (111 reviews) | 8.0 (16 reviews) | 8.4 (261 reviews) | 
| **Collection of information** | 9.9 (116 reviews) | 7.9 (18 reviews) | 8.2 (286 reviews) | 

#### Generative AI

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **AI Text Generation** | 9.3 (9 reviews) | Not enough data | 7.7 (84 reviews) | 
| **AI Text Summarization** | 9.4 (9 reviews) | Not enough data | 7.7 (82 reviews) | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.1/10 | 61 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Drift** | N/A | N/A |

#### Lead Monitoring

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Features** | 9.5 (57 reviews) | Not enough data | Not enough data | 
| **Performance** | 9.1 (57 reviews) | Not enough data | Not enough data | 
| **Identification** | 9.6 (61 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Data Capture

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Mobile** | 9.4 (60 reviews) | Not enough data | Not enough data | 
| **Websites** | 9.3 (60 reviews) | Not enough data | Not enough data | 
| **Social Media** | 8.4 (57 reviews) | Not enough data | Not enough data | 
| **Data** | 9.3 (57 reviews) | Not enough data | Not enough data | 

#### Analytics

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Export/Import** | 9.2 (59 reviews) | Not enough data | Not enough data | 
| **Reporting** | 9.3 (60 reviews) | Not enough data | Not enough data | 

#### Customization

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Forms** | 8.8 (55 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.7 (57 reviews) | Not enough data | Not enough data | 
| **Templates** | 8.6 (56 reviews) | Not enough data | Not enough data | 
| **Integration** | 9.4 (57 reviews) | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Lime Connect (formerly Userlike)** | 7.8/10 | 50 |
| **Drift** | 8.4/10 | 198 |

#### Conversational Platform

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Personalization** | Not enough data | Feature Not Available | 8.6 (167 reviews) | 
| **Omnichannel** | Not enough data | 7.8 (25 reviews) | 8.4 (117 reviews) | 
| **Contextual Engagement** | Not enough data | Feature Not Available | 8.7 (128 reviews) | 
| **Proactive Engagement** | Not enough data | 8.0 (17 reviews) | 8.6 (92 reviews) | 

#### Support Automation

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | 7.9 (28 reviews) | Feature Not Available | 
| **Seamless Escalation** | Not enough data | Feature Not Available | 8.4 (147 reviews) | 
| **Transcripts** | Not enough data | 8.0 (26 reviews) | 8.7 (138 reviews) | 
| **Self-Serve Support** | Not enough data | 7.8 (15 reviews) | 8.4 (92 reviews) | 

#### Generative AI

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (5 reviews) | 7.9 (31 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (5 reviews) | 7.7 (31 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Drift** | 8.0/10 | 102 |

#### Integrations

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **MS Teams Integration** | Not enough data | Not enough data | 7.4 (92 reviews) | 
| **Email Integration** | Not enough data | Not enough data | 7.9 (95 reviews) | 
| **Zoom Integration** | Not enough data | Not enough data | 7.8 (91 reviews) | 
| **Google Meet Integration** | Not enough data | Not enough data | 7.3 (88 reviews) | 
| **Salesforce Integration** | Not enough data | Not enough data | 8.0 (95 reviews) | 

#### Branding & Customizatio

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Custom Booking Page** | Not enough data | Not enough data | 8.2 (94 reviews) | 
| **Personalized Links** | Not enough data | Not enough data | 8.3 (93 reviews) | 
| **Personalized Web Embed** | Not enough data | Not enough data | 7.9 (90 reviews) | 

#### Automatic Rules & Configurations

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Set Working Hours** | Not enough data | Not enough data | 8.5 (96 reviews) | 
| **Automatic Updates** | Not enough data | Not enough data | 8.2 (90 reviews) | 
| **Buffer Times** | Not enough data | Not enough data | 8.1 (93 reviews) | 

#### Agentic AI - Business Scheduling

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Drift** | 8.1/10 | 14 |

#### Customer Support

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | 7.8 (12 reviews) | 
| **Speech** | Not enough data | Not enough data | 7.8 (12 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.1 (12 reviews) | 

#### Automation

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 8.2 (11 reviews) | 
| **Customization** | Not enough data | Not enough data | 8.3 (13 reviews) | 
| **Intelligent Routing** | Not enough data | Not enough data | 8.3 (12 reviews) | 

#### Artificial Intelligence

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | 7.7 (13 reviews) | 
| **Language** | Not enough data | Not enough data | 8.2 (13 reviews) | 
| **Conversational AI** | Not enough data | Not enough data | 8.3 (14 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Drift** | 7.8/10 | 31 |

#### Generative AI

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (31 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.9 (30 reviews) | 

#### Agentic AI - Bot Platforms

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.8/10 | 115 |
| **Lime Connect (formerly Userlike)** | 8.3/10 | 148 |
| **Drift** | 8.2/10 | 598 |

#### Generative AI

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **AI Text Generation** | 9.4 (6 reviews) | Not enough data | 7.7 (83 reviews) | 
| **AI Text Summarization** | 10.0 (6 reviews) | Not enough data | 7.7 (81 reviews) | 
| **AI Text-to-Speech** | 9.7 (6 reviews) | Not enough data | 7.3 (81 reviews) | 

#### Communication

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Pop-up Chat** | 10.0 (101 reviews) | 8.6 (120 reviews) ✓ Verified | 9.2 (543 reviews) ✓ Verified | 
| **Notifications** | 9.8 (107 reviews) | 8.2 (124 reviews) ✓ Verified | 8.5 (539 reviews) ✓ Verified | 
| **Targeted Emails** | 9.9 (96 reviews) | 8.2 (57 reviews) | 7.8 (323 reviews) ✓ Verified | 
| **In-App Messaging** | 9.8 (103 reviews) | Feature Not Available | 8.6 (414 reviews) ✓ Verified | 
| **Co-Browsing** | 9.7 (36 reviews) | 8.5 (35 reviews) ✓ Verified | 7.9 (189 reviews) | 

####  Internal Use

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Customization ** | 9.8 (106 reviews) | 8.2 (112 reviews) ✓ Verified | 8.4 (461 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.6 (39 reviews) | 8.3 (94 reviews) ✓ Verified | 8.7 (470 reviews) ✓ Verified | 
| **Lead Development** | 9.6 (41 reviews) | 8.1 (84 reviews) ✓ Verified | 8.5 (471 reviews) ✓ Verified | 
| **Knowledge Base** | 9.6 (37 reviews) | 8.3 (89 reviews) ✓ Verified | 8.2 (408 reviews) ✓ Verified | 
| **Team Inbox ** | 10.0 (97 reviews) | 8.2 (88 reviews) ✓ Verified | 8.3 (371 reviews) ✓ Verified | 
| **Customer Profiles** | 9.9 (102 reviews) | 8.2 (92 reviews) ✓ Verified | 8.1 (401 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Drift** | 8.3/10 | 74 |

#### Generative AI

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.4 (20 reviews) | 

#### Self-Service Experience

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.1 (57 reviews) | 
| **Searchable Articles** | Not enough data | Not enough data | 8.2 (53 reviews) | 
| **Community Forums** | Not enough data | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | Not enough data | 8.2 (51 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.5 (57 reviews) | 

#### Self-Service Platform

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 8.6 (57 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.7 (60 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 8.2 (59 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.6 (59 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Lime Connect (formerly Userlike)** | 8.1/10 | 34 |
| **Drift** | N/A | N/A |

#### Generative AI

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Mentions** | Not enough data | Feature Not Available | Not enough data | 
| **Tickets** | Not enough data | Feature Not Available | Not enough data | 
| **Macros** | Not enough data | 8.1 (13 reviews) | Not enough data | 

#### Channels

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Email** | Not enough data | Feature Not Available | Not enough data | 
| **Social** | Not enough data | 7.3 (14 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 8.6 (27 reviews) | Not enough data | 
| **Phone** | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Text** | Not enough data | 8.3 (20 reviews) | Not enough data | 

#### Insight

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Surveys** | Not enough data | 7.9 (14 reviews) | Not enough data | 
| **Reporting** | Not enough data | 7.7 (16 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | Feature Not Available | Not enough data | 
| **Help Desk** | Not enough data | Feature Not Available | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Drift** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Drift** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Customers.ai (5):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence), [Retargeting Software](https://www.g2.com/categories/retargeting)

**Unique to Lime Connect (formerly Userlike) (3):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)

**Unique to Drift (6):** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Customers.ai | Lime Connect (formerly Userlike) | Drift | 
|---|---|---|---|
| **Small-Business** | 79.2% | 79.6% | 25.5% | 
| **Mid-Market** | 17.9% | 15.6% | 51.7% | 
| **Enterprise** | 2.9% | 4.8% | 22.9% | 

### By Industry

#### Customers.ai

- **Marketing and Advertising:** 35.7%
- **Information Technology and Services:** 6.8%
- **Computer Software:** 5.3%
- **Retail:** 3.6%
- **Health, Wellness and Fitness:** 2.2%
- **Education Management:** 2.2%
- **Accounting:** 1.9%
- **Apparel & Fashion:** 1.9%
- **Consumer Services:** 1.7%
- **Automotive:** 1.4%
- **Other:** 37.2%

#### Lime Connect (formerly Userlike)

- **Computer Software:** 7.7%
- **Information Technology and Services:** 7.5%
- **Marketing and Advertising:** 7.5%
- **Internet:** 6.6%
- **Leisure, Travel & Tourism:** 3.4%
- **Retail:** 2.9%
- **Wholesale:** 2.0%
- **Telecommunications:** 2.0%
- **Automotive:** 2.0%
- **Education Management:** 2.0%
- **Other:** 56.2%

#### Drift

- **Computer Software:** 32.8%
- **Information Technology and Services:** 20.6%
- **Marketing and Advertising:** 7.2%
- **Financial Services:** 3.2%
- **Computer & Network Security:** 3.0%
- **Human Resources:** 2.5%
- **Internet:** 2.2%
- **Hospital & Health Care:** 1.6%
- **Education Management:** 1.4%
- **E-Learning:** 1.4%
- **Other:** 24.2%

---
## Alternatives

### Alternatives to Customers.ai

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1477 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14757 reviews)
- [Landbot](https://www.g2.com/products/landbot/reviews) — 4.7/5 stars (334 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)

### Alternatives to Lime Connect (formerly Userlike)

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Olark](https://www.g2.com/products/olark/reviews) — 4.3/5 stars (224 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)

### Alternatives to Drift

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1477 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Chili Piper](https://www.g2.com/products/chili-piper/reviews) — 4.6/5 stars (736 reviews)
- [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) — 4.6/5 stars (173 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)

---
## Top Discussions

### Customers.ai

- Title: [What is MobileMonkey chat?](https://www.g2.com/discussions/what-is-mobilemonkey-chat) — 4 comments
  > **Top comment:** "An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple..."
- Title: [Is mobile monkey free?](https://www.g2.com/discussions/is-mobile-monkey-free) — 2 comments
  > **Top comment:** "Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced."
- Title: [What is MobileMonkey used for?](https://www.g2.com/discussions/what-is-mobilemonkey-used-for) — 1 comment
  > **Top comment:** "MobileMonkey, now known as Customers.ai, is a versatile platform primarily used for sales outreach automation and customer engagement.

Key Uses of..."
- Title: [How to get Mobile Monkey to stop charging our credit card?](https://www.g2.com/discussions/how-to-get-mobile-monkey-to-stop-charging-our-credit-card) — 1 comment, 1 upvote
  > **Top comment:** "We've had the same issue after making complaints about the lack of functionality within the platform. We requested that the account be canceled, or that..."
- Title: [What is your experience?](https://www.g2.com/discussions/what-is-your-experience) — 1 comment, 2 upvotes
  > **Top comment:** "Comment deleted by user."

### Lime Connect (formerly Userlike)

- Title: [extension trial](https://www.g2.com/discussions/extension-trial) — 2 comments, 1 upvote
  > **Top comment:** "Hi Sophie, 
Yes, no problem! Just reach out to our support team through our chat :) "
- Title: [Can I have a step by step reveiw of my chat bot advance?  I guess I'm almost complete](https://www.g2.com/discussions/can-i-have-a-step-by-step-reveiw-of-my-chat-bot-advance-i-guess-i-m-almost-complete) — 1 comment
  > **Top comment:** "Hi, 

If you have any questions, please feel free to reach out to our support team in the chat and we'd be happy to help you with anything you may need."
- Title: [Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..](https://www.g2.com/discussions/31140-hoow-can-i-use-the-link-in-my-buttons-i-need-to-shift-it-elsewhere-on-my-website) — 1 comment, 1 upvote
  > **Top comment:** "Hi Sezare,

Thanks for reaching out! 

To move the chat button, you can use the position and offset function in the widget editor. You can enter the..."
- Title: [Can the response time be improved between the request and the receipt of the notification?](https://www.g2.com/discussions/28245-le-temps-de-reponse-peut-il-etre-ameliore-entre-la-demande-et-la-reception-de-la-notification) — 1 comment
  > **Top comment:** "Hello Samuel,

The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and..."

### Drift

- Title: [How do I scale conversational marketing?](https://www.g2.com/discussions/conversational-marketing-0d87ad75-128e-4457-81cb-8e3880e51fd6) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Chatbots allow you to offer fast responses to visitors 24/7, even while your team is sleeping. Since they can ask the same qualifying questions your sales..."
- Title: [What types of people are having conversations with businesses?](https://www.g2.com/discussions/conversational-marketing-b012374a-2421-4559-8c88-414fa31149e6) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often..."
- Title: [How do I measure the effectiveness of conversational marketing?](https://www.g2.com/discussions/conversational-marketing-c5c64a26-1769-402e-b51b-280528b3dc04) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that..."
- Title: [Do I have to completely remove all of my lead capture forms?](https://www.g2.com/discussions/conversational-marketing-2fd3e4b9-40e7-4a08-a3dc-6c3225e804e3) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by..."
- Title: [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) — 1 comment, 1 upvote
  > **Top comment:** "Hi there! Playbooks are central to Drift and what we do! They are automated message workflows and campaigns that proactively reach out to site visitors and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/customers-ai-vs-lime-connect-formerly-userlike-vs-drift)