Compare Customers.ai and Lime Connect (formerly Userlike) 
At a Glance
Market Segments
Small-Business (79.2% of reviews)
Small-Business (79.6% of reviews)
Entry-Level Pricing
No pricing available
€0.00
Customers.ai
Star Rating
(429)4.8 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Customers.aiLime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Customers.ai excels in overall user satisfaction, reflected in its higher G2 Score compared to Lime Connect. Users appreciate the platform's automation tools for managing leads, particularly highlighting its effectiveness in instant messaging to engage prospects even when they are not available.
- Users say that Lime Connect offers a simple yet effective user interface, making it easy to implement in daily operations. Reviewers have noted the platform's quick setup process, with one user mentioning they were "totally impressed" by how efficiently they were up and running.
- According to verified reviews, Customers.ai shines in its quality of support, receiving high marks for responsiveness and helpfulness. Users have expressed satisfaction with the support team, which contributes to a smoother experience when navigating the platform.
- Reviewers mention that Lime Connect provides a robust management system for operators, allowing for easy configuration changes without needing to update the application. This flexibility is a significant advantage for users who require adaptability in their workflows.
- G2 reviewers highlight that Customers.ai offers superior features for lead gathering and automation, particularly for social media platforms like Instagram. Users find these tools essential for enhancing their marketing efforts and managing customer interactions effectively.
- Users report that while Lime Connect has a strong feature set, it may not fully meet the specific needs of all users, particularly in areas like AI capabilities and advanced customization options. In contrast, Customers.ai is praised for its extensive customization features, allowing users to tailor the platform to their unique requirements.
Pricing
Entry-Level Pricing
Customers.ai
No pricing availableLime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
Free Trial
Customers.ai
Free Trial is available
Lime Connect (formerly Userlike)
Free Trial is available
Ratings
Meets Requirements
9.6
339
8.5
347
Ease of Use
9.6
349
8.7
348
Ease of Setup
9.4
205
8.8
261
Ease of Admin
9.3
119
8.5
266
Quality of Support
9.7
335
8.6
285
Has the product been a good partner in doing business?
9.6
118
8.6
235
Product Direction (% positive)
9.6
306
8.9
328
Features by Category
Messenger
9.7
156
|
Verified
Feature Not Available
9.7
151
|
Verified
7.2
9
9.7
153
|
Verified
8.5
17
|
Verified
9.7
155
|
Verified
8.2
15
Channels
9.7
160
|
Verified
8.1
6
9.8
148
|
Verified
8.3
17
|
Verified
9.7
136
|
Verified
7.5
6
9.6
125
|
Verified
Feature Not Available
9.7
128
|
Verified
6.7
7
Customers
9.7
157
|
Verified
Feature Not Available
9.8
152
7.4
13
|
Verified
9.7
159
|
Verified
7.6
12
|
Verified
9.8
160
|
Verified
8.1
13
|
Verified
9.7
152
|
Verified
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.3
28
Not enough data
9.6
25
Not enough data
9.2
23
Not enough data
9.1
25
Not enough data
9.7
24
Not enough data
9.1
24
Not enough data
9.1
24
Not enough data
Repeatability and Reportability
9.1
25
Not enough data
9.6
27
Not enough data
9.6
27
Not enough data
9.3
25
Not enough data
8.6
25
Not enough data
AI and Automation
9.8
23
Not enough data
9.8
24
Not enough data
9.3
23
Not enough data
9.7
23
Not enough data
9.2
22
Not enough data
Generative AI
9.6
12
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retargeting
8.8
43
Not enough data
9.6
49
Not enough data
9.6
46
Not enough data
9.3
45
Not enough data
9.0
43
Not enough data
9.3
44
Not enough data
9.2
43
Not enough data
Agentic AI - Retargeting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
9.3
21
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.2
21
Not enough data
7.1
17
Not enough data
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Responses
9.8
120
8.2
17
9.7
119
8.1
16
9.8
118
8.3
16
9.8
117
8.2
16
9.8
118
Feature Not Available
Platform
9.9
114
8.8
18
9.7
120
8.3
17
9.7
118
8.2
16
9.8
117
8.2
16
9.7
109
Feature Not Available
9.8
111
8.0
16
9.9
116
7.9
18
Generative AI
9.3
9
Not enough data
9.4
9
Not enough data
Lead Monitoring
9.5
57
Not enough data
9.1
57
Not enough data
9.6
61
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
9.4
60
Not enough data
9.3
60
Not enough data
8.4
57
Not enough data
9.3
57
Not enough data
Analytics
9.2
59
Not enough data
9.3
60
Not enough data
Customization
8.8
55
Not enough data
8.7
57
Not enough data
8.6
56
Not enough data
9.4
57
Not enough data
Conversational Platform
Not enough data
Feature Not Available
Not enough data
7.8
25
Not enough data
Feature Not Available
Not enough data
8.0
17
Support Automation
Not enough data
7.9
28
Not enough data
Feature Not Available
Not enough data
8.0
26
Not enough data
7.8
15
Generative AI
Not enough data
7.7
5
Not enough data
7.3
5
Generative AI
9.4
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Communication
10.0
101
8.6
120
|
Verified
9.8
107
8.2
124
|
Verified
9.9
96
8.2
57
9.8
103
Feature Not Available
9.7
36
8.5
35
|
Verified
Internal Use
9.8
106
8.2
112
|
Verified
9.6
39
8.3
94
|
Verified
9.6
41
8.1
84
|
Verified
9.6
37
8.3
89
|
Verified
10.0
97
8.2
88
|
Verified
9.9
102
8.2
92
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1(won by default)
13
Channels
Not enough data
Feature Not Available
Not enough data
7.3(won by default)
14
Not enough data
8.6(won by default)
27
Not enough data
8.6(won by default)
7
Not enough data
8.3(won by default)
20
Insight
Not enough data
7.9(won by default)
14
Not enough data
7.7(won by default)
16
Not enough data
Feature Not Available
Not enough data
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Categories
Categories
Shared Categories
Customers.ai and Lime Connect (formerly Userlike) are categorized as Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Customers.ai is categorized as Sales Engagement, Visitor Identification, Lead Capture, Lead Intelligence, and Retargeting
Lime Connect (formerly Userlike) is categorized as Conversational Support, Social Customer Service, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Customers.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
35.7%
Information Technology and Services
6.8%
Computer Software
5.3%
Retail
3.6%
Health, Wellness and Fitness
2.2%
Other
46.4%
Computer Software
7.7%
Information Technology and Services
7.5%
Marketing and Advertising
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Discussions
What is MobileMonkey chat?
4 Comments
AW
An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple...Read more
Is mobile monkey free?
2 Comments
AW
Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced.Read more
Can I sync user labels on page with MM's tag?
1 Comment
DG
Hi Qiao, yes you can! When you connect your Facebook Page with MobileMonkey, we sync all of your existing Facebook Inbox labels as tags. Read more
Can the response time be improved between the request and the receipt of the notification?
1 Comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
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