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Compare Customers.ai and Gallabox 
Featured Products
At a Glance
Market Segments
Small-Business (79.2% of reviews)
Small-Business (74.7% of reviews)
Entry-Level Pricing
No pricing available
$89.00 6 Users Per Month
Customers.ai
Star Rating
(429)4.8 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Customers.aiGallabox
Star Rating
(168)4.6 out of 5
Market Segments
Small-Business (74.7% of reviews)
Pros & Cons
Entry-Level Pricing
$89.00 6 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Customers.ai excels in overall user satisfaction, reflected in its higher G2 Score compared to Gallabox. Users appreciate the platform's instant messaging feature, which allows for effective lead management even when users are not present.
- Users say that Customers.ai offers a more intuitive setup process, making it easier for new users to get started. Reviewers have highlighted its automation tools for Instagram as particularly user-friendly, enhancing their marketing efforts.
- According to verified reviews, Gallabox shines in its ability to manage WhatsApp communications effectively. Users commend its shared team inbox feature, which ensures that no messages are missed, significantly improving response times.
- Reviewers mention that while Gallabox is reliable for WhatsApp-based communication, it faces challenges in customization options compared to Customers.ai. Users have noted that the latter provides a more flexible customization interface, allowing for tailored solutions to meet specific business needs.
- Users highlight the quality of support from Customers.ai, which scores higher in this area than Gallabox. Many users have expressed satisfaction with the responsive customer service, which they find crucial for resolving issues quickly.
- G2 reviewers indicate that both platforms cater primarily to small businesses, but Customers.ai has a broader market presence with a significantly higher number of reviews. This suggests a more established user base, providing potential buyers with greater confidence in its reliability and performance.
Pricing
Entry-Level Pricing
Customers.ai
No pricing availableGallabox
Growth
$89.00
6 Users Per Month
Billed Annually
- Chatbot builder with basic connectors
- Messaging and chatbot analytics
- Broadcast to segmented contacts
Free Trial
Customers.ai
Free Trial is available
Gallabox
Free Trial is available
Ratings
Meets Requirements
9.6
339
8.8
128
Ease of Use
9.6
349
9.0
127
Ease of Setup
9.4
205
8.8
107
Ease of Admin
9.3
119
9.0
99
Quality of Support
9.7
335
9.0
125
Has the product been a good partner in doing business?
9.6
118
9.1
97
Product Direction (% positive)
9.6
306
9.3
121
Features by Category
Messenger
9.7
156
|
Verified
8.7
39
9.7
151
|
Verified
7.7
41
9.7
153
|
Verified
9.0
42
9.7
155
|
Verified
8.6
49
Channels
9.7
160
|
Verified
8.1
36
9.8
148
|
Verified
8.8
42
9.7
136
|
Verified
Feature Not Available
9.6
125
|
Verified
8.0
33
9.7
128
|
Verified
Feature Not Available
Customers
9.7
157
|
Verified
8.4
49
9.8
152
8.6
46
9.7
159
|
Verified
8.0
46
9.8
160
|
Verified
8.2
43
9.7
152
|
Verified
7.9
47
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.3
28
Not enough data
9.6
25
Not enough data
9.2
23
Not enough data
9.1
25
Not enough data
9.7
24
Not enough data
9.1
24
Not enough data
9.1
24
Not enough data
Repeatability and Reportability
9.1
25
Not enough data
9.6
27
Not enough data
9.6
27
Not enough data
9.3
25
Not enough data
8.6
25
Not enough data
AI and Automation
9.8
23
Not enough data
9.8
24
Not enough data
9.3
23
Not enough data
9.7
23
Not enough data
9.2
22
Not enough data
Generative AI
9.6
12
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retargeting
8.8
43
Not enough data
9.6
49
Not enough data
9.6
46
Not enough data
9.3
45
Not enough data
9.0
43
Not enough data
9.3
44
Not enough data
9.2
43
Not enough data
Agentic AI - Retargeting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.6
27
Not enough data
8.3
24
Not enough data
8.6
28
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
9
Not enough data
8.0
9
Functionality
Not enough data
8.3
13
Not enough data
8.1
13
Not enough data
8.2
13
Support
Not enough data
7.8
15
Not enough data
Feature Not Available
Not enough data
9.2
12
Lead Intelligence
9.3
21
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.2
21
Not enough data
7.1
17
Not enough data
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Responses
9.8
120
8.7
50
9.7
119
8.5
51
9.8
118
8.5
45
9.8
117
8.5
51
9.8
118
8.3
43
Platform
9.9
114
8.5
48
9.7
120
8.6
45
9.7
118
8.4
43
9.8
117
8.1
45
9.7
109
8.1
35
9.8
111
8.8
47
9.9
116
8.4
49
Generative AI
9.3
9
8.1
18
9.4
9
7.9
17
Lead Monitoring
9.5
57
Not enough data
9.1
57
Not enough data
9.6
61
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
9.4
60
Not enough data
9.3
60
Not enough data
8.4
57
Not enough data
9.3
57
Not enough data
Analytics
9.2
59
Not enough data
9.3
60
Not enough data
Customization
8.8
55
Not enough data
8.7
57
Not enough data
8.6
56
Not enough data
9.4
57
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.7
9
Not enough data
8.5
10
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.4
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Communication
10.0
101
8.5
21
9.8
107
8.9
23
9.9
96
8.0
18
9.8
103
8.9
17
9.7
36
8.9
11
Internal Use
9.8
106
8.7
21
9.6
39
8.7
18
9.6
41
9.5
16
9.6
37
8.9
19
10.0
97
9.0
21
9.9
102
8.6
21
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.1
13
Not enough data
8.6
13
Not enough data
Feature Not Available
Not enough data
8.7
13
Not enough data
9.0
14
Self-Service Platform
Not enough data
9.1
16
Not enough data
9.4
16
Not enough data
8.8
13
Not enough data
9.4
14
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Agentic AI - Visitor Identification
Not enough data
Not enough data
Categories
Categories
Shared Categories
Customers.ai and Gallabox are categorized as Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Customers.ai is categorized as Sales Engagement, Visitor Identification, Lead Capture, Lead Intelligence, and Retargeting
Reviews
Reviewers' Company Size
Customers.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gallabox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
35.7%
Information Technology and Services
6.8%
Computer Software
5.3%
Retail
3.6%
Health, Wellness and Fitness
2.2%
Other
46.4%
Education Management
8.6%
Financial Services
7.4%
Apparel & Fashion
7.4%
Hospital & Health Care
6.2%
Health, Wellness and Fitness
6.2%
Other
64.2%
Discussions
What is MobileMonkey chat?
4 Comments
AW
An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple...Read more
Is mobile monkey free?
2 Comments
AW
Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced.Read more
Can I sync user labels on page with MM's tag?
1 Comment
DG
Hi Qiao, yes you can! When you connect your Facebook Page with MobileMonkey, we sync all of your existing Facebook Inbox labels as tags. Read more
Gallabox has no discussions with answers
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