# Customers.ai vs Freshchat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that FreshChat excels in user satisfaction, with a higher overall score compared to Customers.ai. Users appreciate its simplicity and effectiveness in managing live chats, noting that it makes handling customer complaints and queries straightforward.
- **Users say** that FreshChat's implementation process is quick and intuitive, making it easy to set up and integrate with other tools. This ease of use is highlighted by recent feedback, where users mentioned the tool's accuracy and speed as significant advantages.
- **According to verified reviews** , Customers.ai shines in its automation capabilities, particularly for lead gathering on platforms like Instagram. Users find its instant messaging feature beneficial for managing prospects even when they are not available, which enhances their overall productivity.
- **Reviewers mention** that while FreshChat has a robust feature set for live chat, it faces challenges in meeting specific workflow needs for some users. This is contrasted with Customers.ai, which has received praise for its targeted automation features, although it has a lower overall satisfaction score.
- **Users highlight** the quality of support provided by Customers.ai, which is rated higher than that of FreshChat. Many users have expressed satisfaction with the assistance they receive, particularly when navigating the tool's features and functionalities.
- **G2 reviewers note** that FreshChat has a larger volume of recent reviews, indicating a more active user base. This suggests that while both products have their strengths, FreshChat's ongoing user engagement may provide more up-to-date insights into its performance and reliability.



| | Customers.ai | Freshchat | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 429 | 499 | 
| **Largest Market Segment** | Small-Business (79.2% of reviews) | Small-Business (58.2% of reviews) | 
| **Entry Level Price** | No pricing available | $0.00 | 

---
## Top Pros & Cons

### Customers.ai

Pros:
- Features (98 reviews)
- Helpful (88 reviews)

Cons:
- Learning Curve (12 reviews)
- Learning Difficulty (10 reviews)

### Freshchat

Pros:
- Ease of Use (14 reviews)
- Helpful (10 reviews)

Cons:
- AI Limitations (5 reviews)
- Chatbot Issues (5 reviews)

---
## Ratings Comparison
| Rating | Customers.ai | Freshchat | 
|---|---|---|
  | **Meets Requirements** | 9.6 (339 reviews) | 8.6 (403 reviews) | 
  | **Ease of Use** | 9.6 (349 reviews) | 9.1 (405 reviews) | 
  | **Ease of Setup** | 9.4 (205 reviews) | 8.7 (259 reviews) | 
  | **Ease of Admin** | 9.3 (119 reviews) | 9.0 (246 reviews) | 
  | **Quality of Support** | 9.7 (335 reviews) | 8.7 (397 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (118 reviews) | 8.8 (242 reviews) | 
  | **Product Direction (% positive)** | 9.6 (306 reviews) | 9.0 (404 reviews) | 

---
## Pricing

### Customers.ai

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Freshchat

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Key Features:
- Chatbot builder
- Chatbot analytics
- Inbox Views

[Browse all 4 editions](https://www.g2.com/products/freshworks-freshchat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.7/10 | 175 |
| **Freshchat** | 8.9/10 | 52 |

#### Messenger

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Sequencing** | 9.7 (156 reviews) ✓ Verified | 8.9 (43 reviews) ✓ Verified | 
| **AI** | 9.7 (151 reviews) ✓ Verified | 8.4 (45 reviews) ✓ Verified | 
| **Live Chat** | 9.7 (153 reviews) ✓ Verified | 9.4 (48 reviews) ✓ Verified | 
| **Customization Interface** | 9.7 (155 reviews) ✓ Verified | 9.1 (48 reviews) ✓ Verified | 

#### Channels

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Social Media** | 9.7 (160 reviews) ✓ Verified | 8.7 (38 reviews) ✓ Verified | 
| **Website** | 9.8 (148 reviews) ✓ Verified | 9.0 (45 reviews) ✓ Verified | 
| **Text Message (SMS)** | 9.7 (136 reviews) ✓ Verified | 8.8 (32 reviews) | 
| **Voice Assistants** | 9.6 (125 reviews) ✓ Verified | 9.0 (32 reviews) ✓ Verified | 
| **Other** | 9.7 (128 reviews) ✓ Verified | 8.9 (37 reviews) ✓ Verified | 

#### Customers

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Targeting** | 9.7 (157 reviews) ✓ Verified | 9.0 (41 reviews) ✓ Verified | 
| **Profiles** | 9.8 (152 reviews) | 8.8 (43 reviews) ✓ Verified | 
| **Analytics** | 9.7 (159 reviews) ✓ Verified | 8.6 (44 reviews) ✓ Verified | 
| **Lead Gathering** | 9.8 (160 reviews) ✓ Verified | 8.9 (38 reviews) ✓ Verified | 
| **Sales Conversion** | 9.7 (152 reviews) ✓ Verified | 8.9 (38 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Freshchat** | N/A | N/A |

#### Lead Generation

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.5/10 | 30 |
| **Freshchat** | N/A | N/A |

#### Integrated Workflows

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Task Management** | 9.3 (28 reviews) | Not enough data | 
| **Email Tracking/Automation** | 9.6 (25 reviews) | Not enough data | 
| **Calls and Voice** | 9.2 (23 reviews) | Not enough data | 
| **Other Outreach Options ** | 9.1 (25 reviews) | Not enough data | 
| **CRM Integration** | 9.7 (24 reviews) | Not enough data | 
| **Calendar** | 9.1 (24 reviews) | Not enough data | 
| **Shared Records** | 9.1 (24 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Content Management** | 9.1 (25 reviews) | Not enough data | 
| **Workflow Management** | 9.6 (27 reviews) | Not enough data | 
| **Workflow Performance** | 9.6 (27 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 9.3 (25 reviews) | Not enough data | 
| **Gamification** | 8.6 (25 reviews) | Not enough data | 

#### AI and Automation

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Lead Prioritization** | 9.8 (23 reviews) | Not enough data | 
| **Lead Scoring** | 9.8 (24 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 9.3 (23 reviews) | Not enough data | 
| **Buyer Intelligence** | 9.7 (23 reviews) | Not enough data | 
| **Machine Learning** | 9.2 (22 reviews) | Not enough data | 

#### Generative AI

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **AI Text Generation** | 9.6 (12 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Retargeting

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.3/10 | 49 |
| **Freshchat** | N/A | N/A |

#### Retargeting

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **A/B Testing** | 8.8 (43 reviews) | Not enough data | 
| **Audience Segmentation** | 9.6 (49 reviews) | Not enough data | 
| **Behavioral Targeting** | 9.6 (46 reviews) | Not enough data | 
| **Reporting & Analytics** | 9.3 (45 reviews) | Not enough data | 
| **Geo Targeting** | 9.0 (43 reviews) | Not enough data | 
| **Cross-channel Retargeting** | 9.3 (44 reviews) | Not enough data | 
| **Personalization** | 9.2 (43 reviews) | Not enough data | 

#### Agentic AI - Retargeting

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Lead Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 8.9/10 | 22 |
| **Freshchat** | N/A | N/A |

#### Lead Intelligence

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Lead Validation** | 9.3 (21 reviews) | Not enough data | 
| **Lead Enrichment** | 9.4 (21 reviews) | Not enough data | 
| **Lead Quality** | 9.2 (21 reviews) | Not enough data | 
| **Lead Analysis** | 9.2 (21 reviews) | Not enough data | 
| **Browser Extension** | 7.1 (17 reviews) | Not enough data | 

#### Agentic AI - Lead Intelligence

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.7/10 | 124 |
| **Freshchat** | 8.7/10 | 117 |

#### Responses

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Customization** | 9.8 (120 reviews) | 8.5 (103 reviews) | 
| **Control** | 9.7 (119 reviews) | 8.6 (104 reviews) | 
| **Route To Human** | 9.8 (118 reviews) | 8.9 (102 reviews) | 
| **Menu bars** | 9.8 (117 reviews) | 8.7 (99 reviews) | 
| **Drip sequences** | 9.8 (118 reviews) | 8.6 (83 reviews) | 

#### Platform

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Live chat** | 9.9 (114 reviews) | 9.2 (105 reviews) | 
| **Integrations** | 9.7 (120 reviews) | 8.9 (100 reviews) | 
| **Branding** | 9.7 (118 reviews) | 8.8 (100 reviews) | 
| **Analytics** | 9.8 (117 reviews) | 8.5 (99 reviews) | 
| **A/B testing** | 9.7 (109 reviews) | 8.4 (78 reviews) | 
| **Role-based access** | 9.8 (111 reviews) | 9.0 (93 reviews) | 
| **Collection of information** | 9.9 (116 reviews) | 8.8 (94 reviews) | 

#### Generative AI

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **AI Text Generation** | 9.3 (9 reviews) | 8.4 (42 reviews) | 
| **AI Text Summarization** | 9.4 (9 reviews) | 8.6 (42 reviews) | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.1/10 | 61 |
| **Freshchat** | N/A | N/A |

#### Lead Monitoring

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Features** | 9.5 (57 reviews) | Not enough data | 
| **Performance** | 9.1 (57 reviews) | Not enough data | 
| **Identification** | 9.6 (61 reviews) | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Capture

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Mobile** | 9.4 (60 reviews) | Not enough data | 
| **Websites** | 9.3 (60 reviews) | Not enough data | 
| **Social Media** | 8.4 (57 reviews) | Not enough data | 
| **Data** | 9.3 (57 reviews) | Not enough data | 

#### Analytics

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Export/Import** | 9.2 (59 reviews) | Not enough data | 
| **Reporting** | 9.3 (60 reviews) | Not enough data | 

#### Customization

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Forms** | 8.8 (55 reviews) | Not enough data | 
| **Personalization** | 8.7 (57 reviews) | Not enough data | 
| **Templates** | 8.6 (56 reviews) | Not enough data | 
| **Integration** | 9.4 (57 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Freshchat** | 8.6/10 | 165 |

#### Conversational Platform

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Personalization** | Not enough data | 8.6 (148 reviews) | 
| **Omnichannel** | Not enough data | Feature Not Available | 
| **Contextual Engagement** | Not enough data | 8.5 (127 reviews) | 
| **Proactive Engagement** | Not enough data | 8.6 (111 reviews) | 

#### Support Automation

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.6 (133 reviews) | 
| **Seamless Escalation** | Not enough data | 8.6 (135 reviews) | 
| **Transcripts** | Not enough data | 8.5 (134 reviews) | 
| **Self-Serve Support** | Not enough data | 8.8 (116 reviews) | 

#### Generative AI

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (61 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (61 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.8/10 | 115 |
| **Freshchat** | 8.6/10 | 336 |

#### Generative AI

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **AI Text Generation** | 9.4 (6 reviews) | 8.5 (73 reviews) | 
| **AI Text Summarization** | 10.0 (6 reviews) | 8.6 (72 reviews) | 
| **AI Text-to-Speech** | 9.7 (6 reviews) | 7.8 (73 reviews) | 

#### Communication

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Pop-up Chat** | 10.0 (101 reviews) | 9.2 (281 reviews) ✓ Verified | 
| **Notifications** | 9.8 (107 reviews) | 8.5 (295 reviews) ✓ Verified | 
| **Targeted Emails** | 9.9 (96 reviews) | 8.4 (202 reviews) ✓ Verified | 
| **In-App Messaging** | 9.8 (103 reviews) | 8.9 (248 reviews) ✓ Verified | 
| **Co-Browsing** | 9.7 (36 reviews) | 8.2 (138 reviews) ✓ Verified | 

####  Internal Use

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Customization ** | 9.8 (106 reviews) | 8.5 (273 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.6 (39 reviews) | 8.7 (269 reviews) ✓ Verified | 
| **Lead Development** | 9.6 (41 reviews) | 8.4 (221 reviews) ✓ Verified | 
| **Knowledge Base** | 9.6 (37 reviews) | 8.7 (256 reviews) ✓ Verified | 
| **Team Inbox ** | 10.0 (97 reviews) | 9.0 (254 reviews) ✓ Verified | 
| **Customer Profiles** | 9.9 (102 reviews) | 8.5 (255 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Freshchat** | 8.7/10 | 114 |

#### Generative AI

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.9 (33 reviews) | 

#### Self-Service Experience

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.9 (92 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (93 reviews) | 
| **Community Forums** | Not enough data | 8.4 (80 reviews) | 
| **Mobile Optimization** | Not enough data | 8.5 (67 reviews) | 
| **Personalization** | Not enough data | 8.6 (69 reviews) | 

#### Self-Service Platform

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Branding** | Not enough data | 9.1 (74 reviews) | 
| **Automation** | Not enough data | 8.9 (77 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.0 (68 reviews) | 
| **Integrations** | Not enough data | 8.8 (77 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Freshchat** | 9.2/10 | 58 |

#### Generative AI

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.2 (23 reviews) | 
| **AI Text Summarization** | Not enough data | 9.5 (23 reviews) | 

#### Process

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Mentions** | Not enough data | 9.4 (43 reviews) | 
| **Tickets** | Not enough data | 9.4 (48 reviews) | 
| **Macros** | Not enough data | 9.2 (42 reviews) | 

#### Channels

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Email** | Not enough data | 9.2 (50 reviews) | 
| **Social** | Not enough data | 9.2 (53 reviews) | 
| **Live Chat** | Not enough data | 9.5 (53 reviews) | 
| **Phone** | Not enough data | 9.0 (43 reviews) | 
| **Text** | Not enough data | 9.3 (44 reviews) | 

#### Insight

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Surveys** | Not enough data | 9.2 (41 reviews) | 
| **Reporting** | Not enough data | 8.9 (49 reviews) | 
| **Visitor Activity** | Not enough data | 9.2 (46 reviews) | 
| **Help Desk** | Not enough data | 9.1 (48 reviews) | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Freshchat** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Freshchat** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Freshchat** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Customers.ai | Freshchat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Customers.ai (5):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence), [Retargeting Software](https://www.g2.com/categories/retargeting)

**Unique to Freshchat (4):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Customers.ai | Freshchat | 
|---|---|---|
| **Small-Business** | 79.2% | 58.2% | 
| **Mid-Market** | 17.9% | 35.5% | 
| **Enterprise** | 2.9% | 6.2% | 

### By Industry

#### Customers.ai

- **Marketing and Advertising:** 35.7%
- **Information Technology and Services:** 6.8%
- **Computer Software:** 5.3%
- **Retail:** 3.6%
- **Health, Wellness and Fitness:** 2.2%
- **Education Management:** 2.2%
- **Accounting:** 1.9%
- **Apparel & Fashion:** 1.9%
- **Consumer Services:** 1.7%
- **Automotive:** 1.4%
- **Other:** 37.2%

#### Freshchat

- **Information Technology and Services:** 10.4%
- **Computer Software:** 9.9%
- **Consumer Services:** 8.0%
- **Financial Services:** 5.6%
- **Retail:** 5.0%
- **Marketing and Advertising:** 4.1%
- **Internet:** 3.7%
- **Education Management:** 3.7%
- **Telecommunications:** 3.0%
- **Health, Wellness and Fitness:** 2.8%
- **Other:** 43.8%

---
## Alternatives

### Alternatives to Customers.ai

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- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
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---
## Top Discussions

### Customers.ai

- Title: [What is MobileMonkey chat?](https://www.g2.com/discussions/what-is-mobilemonkey-chat) — 4 comments
  > **Top comment:** "An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple..."
- Title: [Is mobile monkey free?](https://www.g2.com/discussions/is-mobile-monkey-free) — 2 comments
  > **Top comment:** "Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced."
- Title: [What is MobileMonkey used for?](https://www.g2.com/discussions/what-is-mobilemonkey-used-for) — 1 comment
  > **Top comment:** "MobileMonkey, now known as Customers.ai, is a versatile platform primarily used for sales outreach automation and customer engagement.

Key Uses of..."
- Title: [How to get Mobile Monkey to stop charging our credit card?](https://www.g2.com/discussions/how-to-get-mobile-monkey-to-stop-charging-our-credit-card) — 1 comment, 1 upvote
  > **Top comment:** "We've had the same issue after making complaints about the lack of functionality within the platform. We requested that the account be canceled, or that..."
- Title: [What is your experience?](https://www.g2.com/discussions/what-is-your-experience) — 1 comment, 2 upvotes
  > **Top comment:** "Comment deleted by user."

### Freshchat

- Title: [How do I set up a chat bot to respond to FAQ's automatically?](https://www.g2.com/discussions/how-do-i-set-up-a-chat-bot-to-respond-to-faq-s-automatically) — 3 comments, 1 upvote
  > **Top comment:** "Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can..."
- Title: [Can we see the ticket details and the possibility of modification ?](https://www.g2.com/discussions/can-we-see-the-ticket-details-and-the-possibility-of-modification) — 2 comments
  > **Top comment:** "Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover..."
- Title: [Understand Whatsapp integration first if it is critical](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** ""With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use..."
- Title: [how  can  we develop Freshdesk Messaging ?](https://www.g2.com/discussions/how-can-we-develop-freshdesk-messaging) — 1 comment *(includes official response)*
  > **Top comment:** "Freshdesk Messaging (now called Freshchat) is a cloud-based product and doesn't need to be updated or developed by the end customers. If you are facing any..."
- Title: [how to merge the fresh desk with the fresh chat and make calls and chats in the same time ?](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) — 1 comment, 1 upvote
  > **Top comment:** "Recovering your lost bitcoin or funds as the case might be, is not what you can do alone, you’d require the service of a trained specialist. A recovery..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/customers-ai-vs-freshworks-freshchat)