Compare Customerly and tawk.to 
At a Glance
Market Segments
Small-Business (73.0% of reviews)
Small-Business (73.1% of reviews)
Entry-Level Pricing
$39.00 6 SEATS Per Month
Free Per Month
Customerly
Star Rating
(38)4.4 out of 5
Market Segments
Small-Business (73.0% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 6 SEATS Per Month
Browse all 3 pricing planstawk.to
Star Rating
(200)4.5 out of 5
Market Segments
Small-Business (73.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansCustomerly vs tawk.to
When assessing the two solutions, reviewers found them equally easy to use. However, tawk.to is easier to set up and administer. While Customerly is easier to do business with overall.
- Reviewers felt that tawk.to meets the needs of their business better than Customerly.
- When comparing quality of ongoing product support, reviewers felt that Customerly is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Customerly over tawk.to.
Pricing
Entry-Level Pricing
Customerly
Startup
$39.00
6 SEATS Per Month
For startups and small teams looking to streamline support and automate customer interactions effortlessly.
- Team Inboxes
- Aura AI-Powered Chatbot
- Help Center
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Customerly
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
8.9
34
9.1
172
Ease of Use
9.0
35
9.0
172
Ease of Setup
8.6
23
9.0
88
Ease of Admin
8.9
17
9.0
78
Quality of Support
8.7
31
8.3
140
Has the product been a good partner in doing business?
9.3
16
8.9
67
Product Direction (% positive)
9.3
35
8.9
165
Features by Category
Email Marketing
8.8
16
Not enough data
9.0
17
Not enough data
8.6
13
Not enough data
8.4
17
Not enough data
8.6
16
Not enough data
8.5
14
Not enough data
8.4
16
Not enough data
9.3
9
Not enough data
8.5
10
Not enough data
Reporting & Analytics
Feature Not Available
Not enough data
7.8
16
Not enough data
Generative AI
8.3
7
Not enough data
7.8
6
Not enough data
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
7.9
11
Not enough data
7.9
11
Not enough data
7.3
11
Not enough data
8.1
8
Not enough data
7.9
8
Not enough data
7.3
8
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Templates
9.8
7
|
Verified
Not enough data
8.3
5
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Edit
8.6
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
Logistics
9.2
6
|
Verified
Not enough data
8.7
5
|
Verified
Not enough data
8.3
6
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
7.5
6
Not enough data
Survey Customization
8.1
6
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
4.0
5
Not enough data
Survey Insights
6.3
5
Not enough data
4.7
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
6
Not enough data
8.1
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
Support Automation
8.1
6
Not enough data
7.2
6
Not enough data
8.3
6
Not enough data
7.5
6
Not enough data
Generative AI
6.4
6
Not enough data
6.9
6
Not enough data
Generative AI
7.3
15
6.8
12
7.4
15
5.9
9
Not enough data
5.7
9
Communication
9.2
31
|
Verified
9.2
138
|
Verified
8.9
31
|
Verified
8.9
137
|
Verified
8.9
27
7.9
99
|
Verified
9.3
29
|
Verified
8.9
116
|
Verified
8.3
18
8.2
39
Internal Use
7.9
29
|
Verified
8.5
123
|
Verified
8.5
29
|
Verified
8.8
122
|
Verified
8.3
29
|
Verified
8.4
112
8.1
27
|
Verified
8.6
116
|
Verified
8.8
29
|
Verified
8.7
109
|
Verified
8.4
28
|
Verified
8.3
110
|
Verified
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Customerly and tawk.to are categorized as Live Chat
Unique Categories
Customerly is categorized as AI Customer Support Agents, Email Template Builder, Email Marketing, Survey, AI Chatbots, Chatbots, and Conversational Support
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Customerly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.3%
Information Technology and Services
21.6%
Computer & Network Security
8.1%
Marketing and Advertising
5.4%
E-Learning
5.4%
Other
35.1%
Information Technology and Services
12.0%
Computer Software
10.9%
Marketing and Advertising
8.3%
Internet
5.2%
Education Management
4.2%
Other
59.4%
Alternatives
Discussions
What is Customerly used for?
1 Comment
LM
SaaS companies use Customerly for Support, Success and Product Marketing. Some customers use Customer for automating support with Aura AI, others provide...Read more
Customerly has no more discussions with answers
What is tawk.to used for?
1 Comment
SD
This is a absolutely crap product. Worst ux. I see why they are giving it in free.
Better switch to the free version of crisp.Read more
tawk.to has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
