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Compare Customerly and Help Scout 
Featured Products
At a Glance
Market Segments
Small-Business (73.0% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
$39.00 6 SEATS Per Month
$0.00 5 Users Per Month
Customerly
Star Rating
(38)4.4 out of 5
Market Segments
Small-Business (73.0% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 6 SEATS Per Month
Browse all 3 pricing plansHelp Scout
Star Rating
(418)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansCustomerly vs Help Scout
When assessing the two solutions, reviewers found Help Scout easier to use, set up, and administer. However, reviewers preferred doing business with Customerly overall.
- Reviewers felt that Customerly meets the needs of their business better than Help Scout.
- When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Customerly over Help Scout.
Pricing
Entry-Level Pricing
Customerly
Startup
$39.00
6 SEATS Per Month
For startups and small teams looking to streamline support and automate customer interactions effortlessly.
- Team Inboxes
- Aura AI-Powered Chatbot
- Help Center
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
Customerly
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
8.9
34
8.7
316
Ease of Use
9.0
35
9.2
320
Ease of Setup
8.6
23
9.2
164
Ease of Admin
8.9
17
9.1
163
Quality of Support
8.7
31
9.1
290
Has the product been a good partner in doing business?
9.3
16
9.1
156
Product Direction (% positive)
9.3
35
8.2
304
Features by Category
Email Marketing
8.8
16
Not enough data
9.0
17
Not enough data
8.6
13
Not enough data
8.4
17
Not enough data
8.6
16
Not enough data
8.5
14
Not enough data
8.4
16
Not enough data
9.3
9
Not enough data
8.5
10
Not enough data
Reporting & Analytics
Feature Not Available
Not enough data
7.8
16
Not enough data
Generative AI
8.3
7
Not enough data
7.8
6
Not enough data
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
7.9
11
Not enough data
7.9
11
Not enough data
7.3
11
Not enough data
8.1
8
Not enough data
7.9
8
Not enough data
7.3
8
Not enough data
Ticket and Case Management
Not enough data
9.2
175
|
Verified
Not enough data
9.2
174
|
Verified
Not enough data
8.6
189
|
Verified
Not enough data
8.6
164
Not enough data
Feature Not Available
Not enough data
8.6
177
|
Verified
Not enough data
8.9
176
|
Verified
Not enough data
8.2
99
Generative AI
Not enough data
5.2
7
Not enough data
6.1
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Feature Not Available
Not enough data
9.2
167
|
Verified
Not enough data
7.7
101
|
Verified
Not enough data
7.7
61
Not enough data
6.8
28
|
Verified
Platform
Not enough data
7.5
39
7.9
29
|
Verified
7.7
90
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.5
78
|
Verified
Not enough data
8.1
144
|
Verified
Not enough data
8.2
151
|
Verified
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Templates
9.8
7
|
Verified
Not enough data
8.3
5
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Edit
8.6
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
Logistics
9.2
6
|
Verified
Not enough data
8.7
5
|
Verified
Not enough data
8.3
6
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Design
Not enough data
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
7.5
6
Not enough data
Survey Customization
8.1
6
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
4.0
5
Not enough data
Survey Insights
6.3
5
Not enough data
4.7
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
6
8.3
57
8.1
6
8.5
31
7.5
6
8.7
33
7.8
6
8.4
36
Support Automation
8.1
6
8.4
36
7.2
6
8.8
42
8.3
6
8.4
34
7.5
6
9.0
36
Generative AI
6.4
6
Not enough data
6.9
6
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.3
15
Not enough data
7.4
15
Not enough data
Not enough data
Not enough data
Communication
9.2
31
|
Verified
9.0
29
|
Verified
8.9
31
|
Verified
8.9
30
|
Verified
8.9
27
Feature Not Available
9.3
29
|
Verified
8.2
22
|
Verified
8.3
18
Feature Not Available
Internal Use
7.9
29
|
Verified
7.7
90
|
Verified
8.5
29
|
Verified
8.7
29
|
Verified
8.3
29
|
Verified
7.9
18
|
Verified
8.1
27
|
Verified
9.0
32
|
Verified
8.8
29
|
Verified
9.5
30
|
Verified
8.4
28
|
Verified
8.4
30
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.7
107
Not enough data
8.3
103
Not enough data
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Self-Service Platform
Not enough data
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Customerly and Help Scout are categorized as Live Chat and Conversational Support
Unique Categories
Customerly is categorized as AI Customer Support Agents, Email Template Builder, Email Marketing, Survey, AI Chatbots, and Chatbots
Help Scout is categorized as Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Help Desk, Customer Self-Service, and Email Management
Reviews
Reviewers' Company Size
Customerly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.3%
Information Technology and Services
21.6%
Computer & Network Security
8.1%
Marketing and Advertising
5.4%
E-Learning
5.4%
Other
35.1%
Computer Software
20.4%
Information Technology and Services
9.8%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.6%
Discussions
What is Customerly used for?
1 Comment
LM
SaaS companies use Customerly for Support, Success and Product Marketing. Some customers use Customer for automating support with Aura AI, others provide...Read more
Customerly has no more discussions with answers
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
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