Compare CustomerGauge vs Thought Industries

See this
comparison of CustomerGauge vs. Thought Industries
based on data from user reviews. CustomerGauge rates 4.7/5 stars with 30 reviews. Thought Industries rates 4.5/5 stars with 28 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
CustomerGauge
Free Trial Unavailable
Thought Industries
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
7.9
Ease of Use
Ease of Use
8.8
8.1
Ease of Setup
Ease of Setup
8.6
7.8
Ease of Admin
Ease of Admin
9.1
8.1
Quality of Support
Quality of Support
9.6
8.8
Ease of Doing Business With
Ease of Doing Business With
9.5
8.7
Product Direction (% positive)
Product Direction (% positive)
10.0
8.1
Meets Requirements
CustomerGauge
8.7
Thought Industries
7.9
Ease of Use
CustomerGauge
8.8
Thought Industries
8.1
Ease of Setup
CustomerGauge
8.6
Thought Industries
7.8
Ease of Admin
CustomerGauge
9.1
Thought Industries
8.1
Quality of Support
CustomerGauge
9.6
Thought Industries
8.8
Ease of Doing Business With
CustomerGauge
9.5
Thought Industries
8.7
Product Direction (% positive)
CustomerGauge
10.0
Thought Industries
8.1

Features

Customer Information
Customer Health Scores
CustomerGauge
8.5
Thought Industries
Not enough data available
Customer Monitoring
CustomerGauge
8.7
Thought Industries
Not enough data available
Customer Profiles
CustomerGauge
7.5
Thought Industries
Not enough data available
Playbooks
CustomerGauge
6.2
Thought Industries
Not enough data available
Customer Segments
CustomerGauge
8.1
Thought Industries
Not enough data available
Product Engagement
CustomerGauge
8.1
Thought Industries
Not enough data available
Surveys
CustomerGauge
8.9
Thought Industries
Not enough data available
Predictions
Churn Risk
CustomerGauge
8.3
Thought Industries
Not enough data available
Upsell Opportunities
CustomerGauge
8.3
Thought Industries
Not enough data available
Custom Triggers
CustomerGauge
8.5
Thought Industries
Not enough data available
Machine Learning
CustomerGauge
5.7
Thought Industries
Not enough data available
Platform
Reporting & Dashboards
CustomerGauge
8.4
Thought Industries
Not enough data available
API & Integrations
CustomerGauge
7.6
Thought Industries
Not enough data available
Data Import & Export Tools
CustomerGauge
7.8
Thought Industries
Not enough data available
Workflow Capability
CustomerGauge
8.3
Thought Industries
Not enough data available
Notifications
CustomerGauge
8.1
Thought Industries
Not enough data available
Customization
CustomerGauge
7.8
Thought Industries
Not enough data available
Scalability
CustomerGauge
9.1
Thought Industries
Not enough data available
Data Security
CustomerGauge
9.2
Thought Industries
Not enough data available
Performance & Reliability
CustomerGauge
9.1
Thought Industries
Not enough data available
User, Role, and Access Management
CustomerGauge
8.2
Thought Industries
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
48.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.3%
40.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
40.0%
11.1%
CustomerGauge
Small-Business
16.7%
Mid-Market
43.3%
Enterprise
40.0%
Thought Industries
Small-Business
48.1%
Mid-Market
40.7%
Enterprise
11.1%

Reviewers' Industry

 
Computer Software
16.7%
Publishing
14.8%
 
Food & Beverages
13.3%
E-Learning
14.8%
 
Information Technology and Services
6.7%
Professional Training & Coaching
11.1%
 
Information Services
6.7%
Non-Profit Organization Management
7.4%
 
Consumer Services
6.7%
Media Production
7.4%
 
Other
50.0%
Other
44.4%
CustomerGauge
Computer Software
16.7%
Food & Beverages
13.3%
Information Technology and Services
6.7%
Information Services
6.7%
Consumer Services
6.7%
Other
50.0%
Thought Industries
Publishing
14.8%
E-Learning
14.8%
Professional Training & Coaching
11.1%
Non-Profit Organization Management
7.4%
Media Production
7.4%
Other
44.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator

I really enjoy the analytics and ability to communicate results as they happen to my team.

Administrator

The platform was easy to navigate and the training sessions we nicely done. The Thought Industry team was great to work with and go back to me very quickly with answers to my questions and or concerns. THE TI team is helping us out and customizing a...

Most Helpful Critical Review
Most Helpful Critical Review
Executive Sponsor

So far all good. I have no other suggestions to make.

Administrator

Some of the updates are pushed out with bugs and often change functionality without much prior notice.

 
CustomerGauge
Most Helpful Favorable Review
Administrator

I really enjoy the analytics and ability to communicate results as they happen to my team.

Most Helpful Critical Review
Executive Sponsor

So far all good. I have no other suggestions to make.

Thought Industries
Most Helpful Favorable Review
Administrator

The platform was easy to navigate and the training sessions we nicely done. The Thought Industry team was great to work with and go back to me very quickly with answers to my questions and or concerns. THE TI team is helping us out and customizing a...

Most Helpful Critical Review
Administrator

Some of the updates are pushed out with bugs and often change functionality without much prior notice.

Screenshots

 
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Videos

 

For years, B2B companies have had to rely on CX tools oriented for consumer B2C experiences, which fall short of the multi-contact and hierarchical complexities that is the reality of B2B relationships. In a field revolving around B2C CX solutions, CustomerGauge is introducing Account Experience—the future of B2B CX.

CustomerGauge’s Account Experience (AX) solution is purpose-built to support the needs of B2B companies to transform and monetize their customer experience. With our best-in-breed Monetized Net Promoter® technology and powerful reporting suite, B2B enterprises can automate survey delivery, route powerful insights, prioritize follow-up, predict churn and monetize their account base.

More information here: http://bit.ly/2JFU3aL

CustomerGauge

For years, B2B companies have had to rely on CX tools oriented for consumer B2C experiences, which fall short of the multi-contact and hierarchical complexities that is the reality of B2B relationships. In a field revolving around B2C CX solutions, CustomerGauge is introducing Account Experience—the future of B2B CX.

CustomerGauge’s Account Experience (AX) solution is purpose-built to support the needs of B2B companies to transform and monetize their customer experience. With our best-in-breed Monetized Net Promoter® technology and powerful reporting suite, B2B enterprises can automate survey delivery, route powerful insights, prioritize follow-up, predict churn and monetize their account base.

More information here: http://bit.ly/2JFU3aL

Thought Industries
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