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Compare Customer.io and Mailjet

See this
side-by-side comparison of Customer.io vs. Mailjet
based on preference data from user reviews. Customer.io rates 4.2/5 stars with 100 reviews. By contrast, Mailjet rates 3.9/5 stars with 82 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
Customer.io
Customer.io
(100)
4.2 out of 5
Customer.io
Mailjet
Mailjet
(82)
3.9 out of 5
Mailjet
Star Rating
Customer.io
Customer.io
Mailjet
Mailjet
Market Segments
Customer.io
Customer.io
Small-Business (64.1% of reviews)
Mailjet
Mailjet
Small-Business (80.6% of reviews)
Entry Level Price
Customer.io
Customer.io
$150 0 to 12,000 profiles
Mailjet
Mailjet
$0.00 per month

Customer.io vs Mailjet

When assessing the two solutions, reviewers found Mailjet easier to use. However, Customer.io is easier to set up and administer. Reviewers also preferred doing business with Customer.io overall.

  • Reviewers felt that Customer.io meets the needs of their business better than Mailjet.
  • When comparing quality of ongoing product support, reviewers felt that Customer.io is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Customer.io over Mailjet.
Categories
Shared Categories
Customer.io
Customer.io
Mailjet
Mailjet
Customer.io and Mailjet are categorized as Transactional Email
Unique Categories
Customer.io
Customer.io is categorized as Push Notification and Marketing Automation
Mailjet
Mailjet is categorized as Email Marketing
Pricing
Customer.io
Customer.io Pricing
Basic
$1500 to 12,000 profiles
Premium
$995 102,000+ profiles
Free Trial
Mailjet
Mailjet Pricing
FREE
$0.00per month
BASIC
from $9.65per month
PREMIUM
from $20.95per month
Free Trial
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Ratings
Meets Requirements
Customer.io
Customer.io
8.6
Responses: 86
Mailjet
Mailjet
8.0
Responses: 74
Ease of Use
Customer.io
Customer.io
8.0
Responses: 87
Mailjet
Mailjet
8.2
Responses: 73
Ease of Setup
Customer.io
Customer.io
8.0
Responses: 34
Mailjet
Mailjet
7.4
Responses: 44
Ease of Admin
Customer.io
Customer.io
8.2
Responses: 37
Mailjet
Mailjet
7.3
Responses: 44
Quality of Support
Customer.io
Customer.io
8.2
Responses: 81
Mailjet
Mailjet
7.4
Responses: 65
Ease of Doing Business With
Customer.io
Customer.io
9.2
Responses: 37
Mailjet
Mailjet
7.5
Responses: 40
Product Direction (% positive)
Customer.io
Customer.io
8.3
Responses: 87
Mailjet
Mailjet
7.8
Responses: 69
Features
Administration
Template Creation
Customer.io
Customer.io
7.8
Responses: 48
Mailjet
Mailjet
8.7
Responses: 21
Preset Template Availability
Customer.io
Customer.io
8.1
Responses: 32
Mailjet
Mailjet
8.7
Responses: 18
Custom Unsubscribe
Customer.io
Customer.io
7.7
Responses: 45
Mailjet
Mailjet
8.7
Responses: 21
Email Segmentation
Customer.io
Customer.io
9.0
Responses: 48
Mailjet
Mailjet
9.0
Responses: 20
Detailed Server Logs
Customer.io
Customer.io
8.3
Responses: 40
Mailjet
Mailjet
8.3
Responses: 16
Notifications
Customer.io
Customer.io
Feature Not Available
Mailjet
Mailjet
8.4
Responses: 19
Integrations
Webhooks
Customer.io
Customer.io
8.9
Responses: 40
Mailjet
Mailjet
8.5
Responses: 9
Event Tracking API
Customer.io
Customer.io
8.6
Responses: 44
Mailjet
Mailjet
9.4
Responses: 9
Mail Send API
Customer.io
Customer.io
Feature Not Available
Mailjet
Mailjet
9.3
Responses: 15
Spam Filter Testing
Customer.io
Customer.io
Not enough data available
Mailjet
Mailjet
8.5
Responses: 9
Platform
Custom Tracking Domain
Customer.io
Customer.io
8.7
Responses: 31
Mailjet
Mailjet
8.9
Responses: 12
Multiple Domains
Customer.io
Customer.io
9.1
Responses: 29
Mailjet
Mailjet
9.4
Responses: 14
Dedicated IP
Customer.io
Customer.io
8.6
Responses: 26
Mailjet
Mailjet
8.8
Responses: 10
Documentation
Customer.io
Customer.io
8.2
Responses: 44
Verified Feature
Mailjet
Mailjet
8.3
Responses: 20
Sender Reputation Management
Customer.io
Customer.io
8.6
Responses: 36
Mailjet
Mailjet
8.6
Responses: 18
Tracking & Reporting
Customer.io
Customer.io
8.3
Responses: 45
Mailjet
Mailjet
8.7
Responses: 21
Enterprise Scalability
Customer.io
Customer.io
8.2
Responses: 37
Mailjet
Mailjet
8.5
Responses: 14
Performance and Reliability
Customer.io
Customer.io
9.0
Responses: 45
Mailjet
Mailjet
8.8
Responses: 20
Reviewers' Company Size
Reviewers of both Customer.io and Mailjet were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Customer.io
Customer.io
64.1%
Mailjet
Mailjet
80.6%
Mid-Market
(51-1000 emp.)
Customer.io
Customer.io
31.5%
Mailjet
Mailjet
9.7%
Enterprise
(> 1000 emp.)
Customer.io
Customer.io
4.3%
Mailjet
Mailjet
9.7%
Reviewers' Industry
Customer.io
Customer.io Industry
Internet
15.2%
Marketing and Advertising
12.0%
Information Technology and Services
7.6%
E-Learning
6.5%
Computer Software
6.5%
Other
52.2%
Mailjet
Mailjet Industry
Internet
18.3%
Marketing and Advertising
12.2%
Computer Software
9.8%
Information Technology and Services
8.5%
Retail
3.7%
Other
47.6%
Reviews
Most Helpful Favorable Review
Customer.io
Cara C.
Administrator in Marketing and Advertising

It’s is so simple and easy to use and truly helps with the company.

Mailjet
GI
Administrator in Internet

I like the panel, it's really simple and clear, you can find whatever you want easily

Most Helpful Critical Review
Customer.io
GF
Executive Sponsor in Food & Beverages

It was clunky at times and if anything happened with segment.io, the entire experience was messed up. You can also only have one conversion event across the entire account which makes it difficult to evaluate campaign without having to download all the data...

Mailjet
Tapan J.
User in Marketing and Advertising

Nothing to dislike really. Easy to set up and configure.

Discussions
Customer.io
Customer.io Discussions
Monty the Mongoose crying
Customer.io has no discussions with answers
Mailjet
Mailjet Discussions
Monty the Mongoose crying
Mailjet has no discussions with answers
Screenshots
Customer.io
Customer.io Screenshots
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