Compare Customer.io vs Mailgun

See this
comparison of Customer.io vs. Mailgun
based on data from user reviews. Customer.io rates 4.2/5 stars with 92 reviews. Mailgun rates 4.5/5 stars with 197 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Small Business
$250
/mo
Concept
Pay Per Use
first 10,000 emails & 100 validations free
 
Startup
$750
/mo
Production
$79/mo
100k emails & 1,000 validations included
 
Enterprise
$1250
/mo
Scale
$325/mo
500k emails & 5,000 validations
 
Broadcast
$2,500
/mo
Enterprise
Custom
custom emails & validations
 
Free Trial
Free Trial
Customer.io
Small Business
$250/mo
Startup
$750/mo
Enterprise
$1250/mo
Broadcast
$2,500/mo
Free Trial
Mailgun
Concept
Pay Per Usefirst 10,000 emails & 100 validations free
Production
$79/mo100k emails & 1,000 validations included
Scale
$325/mo500k emails & 5,000 validations
Enterprise
Customcustom emails & validations
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
9.3
Ease of Use
Ease of Use
8.1
9.0
Ease of Setup
Ease of Setup
7.9
9.0
Ease of Admin
Ease of Admin
8.2
9.1
Quality of Support
Quality of Support
8.2
8.7
Ease of Doing Business With
Ease of Doing Business With
9.1
9.3
Product Direction (% positive)
Product Direction (% positive)
8.3
8.0
Meets Requirements
Customer.io
8.6
Mailgun
9.3
Ease of Use
Customer.io
8.1
Mailgun
9.0
Ease of Setup
Customer.io
7.9
Mailgun
9.0
Ease of Admin
Customer.io
8.2
Mailgun
9.1
Quality of Support
Customer.io
8.2
Mailgun
8.7
Ease of Doing Business With
Customer.io
9.1
Mailgun
9.3
Product Direction (% positive)
Customer.io
8.3
Mailgun
8.0

Features

Administration
Template Creation
Customer.io
8.0
Mailgun
7.7
Preset Template Availability
Customer.io
8.1
Mailgun
7.4
Custom Unsubscribe
Customer.io
7.8
Mailgun
8.9
Email Segmentation
Customer.io
8.9
Mailgun
8.5
Detailed Server Logs
Customer.io
8.2
Mailgun
8.9
Notifications
Customer.io
8.2
Mailgun
8.8
Integrations
Webhooks
Customer.io
8.9
Mailgun
9.2
Event Tracking API
Customer.io
8.6
Mailgun
9.2
Mail Send API
Customer.io
8.9
Mailgun
9.7
Spam Filter Testing
Customer.io
Not enough data available
Mailgun
8.6
Platform
Custom Tracking Domain
Customer.io
8.6
Mailgun
9.4
Multiple Domains
Customer.io
8.9
Mailgun
9.3
Dedicated IP
Customer.io
8.4
Mailgun
8.9
Documentation
Customer.io
8.2
Mailgun
9.0
Sender Reputation Management
Customer.io
8.6
Mailgun
8.6
Tracking & Reporting
Customer.io
8.3
Mailgun
8.8
Enterprise Scalability
Customer.io
8.3
Mailgun
9.2
Performance and Reliability
Customer.io
8.9
Mailgun
9.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.9%
83.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.6%
10.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.5%
5.6%
Customer.io
Small-Business
60.9%
Mid-Market
32.6%
Enterprise
6.5%
Mailgun
Small-Business
83.8%
Mid-Market
10.7%
Enterprise
5.6%

Reviewers' Industry

 
Internet
14.1%
Information Technology and Services
19.8%
 
Marketing and Advertising
9.8%
Computer Software
18.3%
 
Information Technology and Services
7.6%
Internet
16.2%
 
E-Learning
6.5%
Marketing and Advertising
7.1%
 
Computer Software
5.4%
Education Management
3.6%
 
Other
56.5%
Other
35.0%
Customer.io
Internet
14.1%
Marketing and Advertising
9.8%
Information Technology and Services
7.6%
E-Learning
6.5%
Computer Software
5.4%
Other
56.5%
Mailgun
Information Technology and Services
19.8%
Computer Software
18.3%
Internet
16.2%
Marketing and Advertising
7.1%
Education Management
3.6%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Furniture

This is a user friendly application for following up customer and potential customers.

Olaf L.
Administrator in Internet

Most of all their control panel is very easy to use, just add your domain, add some DNS records and you're ready to go. They offer 10000 free emails every month, that's enough for regular emails. The log file is also very helpful to see where are problems....

Most Helpful Critical Review
Most Helpful Critical Review
User in Marketing and Advertising

The interface isn’t user friendly and it’s hard to teach coworkers how to use it.

Andrew U.
Administrator in Printing

Customer Support is some of the worst I've ever seen. Over 24 hours to respond to a ticket, no real answers, puts the problem on you, the user. We were delivering e-mails perfectly fine for 4 or 5 months with bounce rates of about ~2% daily. All of the...

 
Customer.io
Most Helpful Favorable Review
User in Furniture

This is a user friendly application for following up customer and potential customers.

Most Helpful Critical Review
User in Marketing and Advertising

The interface isn’t user friendly and it’s hard to teach coworkers how to use it.

Mailgun
Most Helpful Favorable Review
Olaf L.
Administrator in Internet

Most of all their control panel is very easy to use, just add your domain, add some DNS records and you're ready to go. They offer 10000 free emails every month, that's enough for regular emails. The log file is also very helpful to see where are problems....

Most Helpful Critical Review
Andrew U.
Administrator in Printing

Customer Support is some of the worst I've ever seen. Over 24 hours to respond to a ticket, no real answers, puts the problem on you, the user. We were delivering e-mails perfectly fine for 4 or 5 months with bounce rates of about ~2% daily. All of the...

Screenshots

 
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Videos

 No videos provided

Building HTML Email and Workflow Tips
How Zapier Uses Mailgun to Send Emails
How To Effectively Use Webhooks for Email Delivery
Email Deliverability: Understanding the Roadblocks and Path to Success
Mailgun Makes Email Easy for Developers
How to use the MailgunAPI

Customer.io
No videos provided
Mailgun

Building HTML Email and Workflow Tips
How Zapier Uses Mailgun to Send Emails
How To Effectively Use Webhooks for Email Delivery
Email Deliverability: Understanding the Roadblocks and Path to Success
Mailgun Makes Email Easy for Developers
How to use the MailgunAPI

Downloads

 No downloads provided
Customer.io
No downloads provided
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