Compare Customer.guru and SurveyMonkey 
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Customer.guru
Star Rating
(13)4.6 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Customer.guruSurveyMonkey
Star Rating
(23,419)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in user experience, with many praising its customizability and the ability to create surveys without any training. Users appreciate that everything they need is available on a single platform, making it easy to gather information quickly.
- Users say that Customer.guru offers a super fast setup and competitive pricing, which is particularly appealing for small businesses. The ability to track customer satisfaction and identify areas for improvement is highlighted as a key feature that helps businesses stay proactive.
- Reviewers mention that SurveyMonkey's integration capabilities, such as with Covr software, enhance its usability. Users find the platform intuitive, allowing for seamless data collection from multiple respondents, which is a significant advantage for those needing to conduct surveys efficiently.
- According to verified reviews, Customer.guru stands out for its ease of response in NPS surveys, allowing users to click the rating score directly in the email. This feature simplifies the feedback process for customers, making it more likely they will engage with the survey.
- G2 reviewers highlight that while SurveyMonkey has a higher overall satisfaction score, Customer.guru's users rate its customer support positively, noting that the support team is responsive and helpful, which can be crucial for businesses that need assistance during setup or troubleshooting.
- Users report that both platforms have strong ease of use, but SurveyMonkey's higher volume of recent reviews suggests a more robust community and ongoing improvements, while Customer.guru's limited reviews may indicate a smaller user base and less frequent updates.
Pricing
Entry-Level Pricing
Customer.guru
No pricing availableSurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
Customer.guru
No trial information availableSurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.3
12
9.0
20,569
Ease of Use
9.2
12
9.2
20,687
Ease of Setup
Not enough data
9.0
8,022
Ease of Admin
Not enough data
8.9
7,613
Quality of Support
8.0
11
8.6
14,596
Has the product been a good partner in doing business?
Not enough data
8.8
6,662
Product Direction (% positive)
6.1
12
7.7
20,131
Features by Category
Feedback Management
Not enough data
7.7
148
Not enough data
8.1
145
Not enough data
8.1
153
Feedback Analysis
Not enough data
8.1
145
Not enough data
7.9
145
Not enough data
7.6
138
Feedback Sources
Not enough data
8.1
147
Not enough data
9.0
160
Not enough data
7.8
139
Not enough data
7.7
137
Generative AI
Not enough data
7.4
131
Not enough data
7.6
83
Survey Management
Not enough data
9.0
1442
Not enough data
8.9
1427
Not enough data
8.6
1354
Not enough data
8.8
1398
Survey Customization
Not enough data
8.5
1160
Not enough data
8.2
1198
Not enough data
8.1
1076
Not enough data
8.1
907
Survey Insights
Not enough data
8.6
1367
Not enough data
8.0
937
Not enough data
8.5
1259
Not enough data
8.4
1136
Agentic AI - Survey
Not enough data
7.6
148
Not enough data
7.7
148
Not enough data
8.0
151
Customization
Not enough data
8.6
210
Not enough data
8.3
195
Not enough data
8.7
215
Not enough data
8.6
228
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
196
Not enough data
7.8
151
Not enough data
8.5
204
Categories
Categories
Shared Categories
Customer.guru and SurveyMonkey are categorized as Survey
Unique Categories
Customer.guru has no unique categories
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Reviews
Reviewers' Company Size
Customer.guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
16.7%
Hospitality
16.7%
Financial Services
16.7%
Professional Training & Coaching
8.3%
Newspapers
8.3%
Other
33.3%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
Customer.guru has no discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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