# CustomBooks™, SAP Commerce Cloud vs Salesforce B2C Commerce Comparison

| | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 75 | 331 | 581 | 
| **Largest Market Segment** | Small-Business (58.6% of reviews) | Enterprise (45.0% of reviews) | Mid-Market (40.4% of reviews) | 
| **Entry Level Price** | $19 month | No pricing available | Contact Us Per Year | 

---
## Top Pros & Cons

### CustomBooks™

Pros:
- Accuracy (3 reviews)
- Accurate Data (3 reviews)

Cons:
- Limited Customization (2 reviews)
- Missing Features (2 reviews)

### SAP Commerce Cloud

Pros:
- Ease of Use (19 reviews)
- Integrations (18 reviews)

Cons:
- Expensive (20 reviews)
- Complexity (17 reviews)

### Salesforce B2C Commerce

Pros:
- Ease of Use (52 reviews)
- Features (35 reviews)

Cons:
- Complex Setup (33 reviews)
- Expensive (32 reviews)

---
## Ratings Comparison
| Rating | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (61 reviews) | 8.7 (238 reviews) | 8.7 (349 reviews) | 
  | **Ease of Use** | 9.0 (61 reviews) | 8.1 (250 reviews) | 8.2 (449 reviews) | 
  | **Ease of Setup** | 8.9 (19 reviews) | 7.9 (188 reviews) | 7.9 (276 reviews) | 
  | **Ease of Admin** | 9.1 (18 reviews) | 8.1 (98 reviews) | 8.1 (131 reviews) | 
  | **Quality of Support** | 8.7 (61 reviews) | 8.5 (230 reviews) | 8.3 (329 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (18 reviews) | 8.4 (91 reviews) | 8.6 (129 reviews) | 
  | **Product Direction (% positive)** | 9.4 (59 reviews) | 8.9 (226 reviews) | 8.7 (332 reviews) | 

---
## Pricing

### CustomBooks™

#### Entry-Level Pricing

Plan: StartUp

Price: $19 month

Key Features:
- Unlimited Transactions
- 1 Active User
- Unlimited Accountant/Bookkeeper Seats

[Browse all 4 editions](https://www.g2.com/products/custombooks/pricing)

#### Free Trial

Yes

### SAP Commerce Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Salesforce B2C Commerce

#### Entry-Level Pricing

Plan: B2C Commerce - Growth 

Price: Contact Us Per Year

Description: Create AI-powered consumer experiences with templates and composable storefronts, including multiple sites and price books.

Key Features:
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits 

[Browse all 3 editions](https://www.g2.com/products/salesforce-b2c-commerce/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Accounting

| Product | Score | Reviews |
|---|---|---|
| **CustomBooks™** | 9.0/10 | 58 |
| **SAP Commerce Cloud** | N/A | N/A |
| **Salesforce B2C Commerce** | N/A | N/A |

#### General Ledger

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Journal Entries** | 9.2 (44 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Tags / Dimensions** | 9.1 (37 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Audit Trail** | 9.0 (39 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Accounts Receivable

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Invoice Customization** | 9.0 (39 reviews) ✓ Verified | Not enough data | Not enough data | 
| **AR Automation** | 8.8 (36 reviews) | Not enough data | Not enough data | 
| **Collections Automation** | 8.4 (18 reviews) | Not enough data | Not enough data | 

#### Accounts Payable

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **AP Automation** | 9.0 (36 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Payment Processing** | 9.0 (39 reviews) | Not enough data | Not enough data | 
| **Purchase Orders** | 9.3 (37 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Other Functionality

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Inventory Tracking / Ordering** | 9.1 (33 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Inventory Pricing and Costing** | 8.7 (33 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Inventory Reporting** | 8.9 (34 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Multi-Entity / Consolidation** | 8.8 (32 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Recognition Rules** | 8.6 (20 reviews) | Not enough data | Not enough data | 
| **Reconciliations** | 9.2 (40 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Payroll** | 9.1 (29 reviews) | Not enough data | Not enough data | 
| **Time and Expense** | 9.0 (31 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Financial Statements** | 9.3 (46 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Custom Reporting** | 9.1 (43 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Budgeting / Forecasting** | 9.3 (37 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 9.1 (44 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Customization** | 9.1 (36 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Workflow Capability** | 9.0 (36 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 9.0 (38 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Internationalization** | 8.9 (31 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Performance and Reliability** | 9.2 (42 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Output Document Generation** | 8.9 (40 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Integration

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Data Import and Export Tools** | 9.1 (37 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Integration APIs** | 8.7 (30 reviews) | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | 8.8 (29 reviews) | Not enough data | Not enough data | 

#### Cash Flow

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Track Cash Flow** | Not enough data | Not enough data | Not enough data | 
| **Income and Expenses** | 8.6 (6 reviews) ✓ Verified | Not enough data | Not enough data | 
| **File Exports** | Not enough data | Not enough data | Not enough data | 

#### Budgeting & Forecasting

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Budgeting / Forecasting** | 9.3 (37 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Data Import** | Not enough data | Not enough data | Not enough data | 
| **Versioning** | Not enough data | Not enough data | Not enough data | 
| **Historical Data** | 9.7 (5 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Revenue

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Revenue Types** | 8.9 (6 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Revenue Allocation** | 8.3 (5 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Scheduling** | Feature Not Available | Not enough data | Not enough data | 

#### Payroll

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Direct Deposit** | Feature Not Available | Not enough data | Not enough data | 
| **Check/W-2 Printing** | Feature Not Available | Not enough data | Not enough data | 
| **Tax Calculation** | Not enough data | Not enough data | Not enough data | 
| **Reporting and Dashboards** | 8.7 (5 reviews) ✓ Verified | Not enough data | Not enough data | 

#### AI

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Data Extraction** | Not enough data | Not enough data | Not enough data | 
| **Invoice Processing** | Not enough data | Not enough data | Not enough data | 
| **Expense Management** | Not enough data | Not enough data | Not enough data | 
| **Fraud Detection** | Not enough data | Not enough data | Not enough data | 
| **Tax Compliance** | Not enough data | Not enough data | Not enough data | 
| **Support Chatbots** | Not enough data | Not enough data | Not enough data | 
| **Bank Reconciliations** | Not enough data | Not enough data | Not enough data | 
| **Report Generation** | Not enough data | Not enough data | Not enough data | 
| **Customizable Alerts** | Not enough data | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | Not enough data | 

#### Mobile Applications - Accounting

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Cloud Integration** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **UI** | Not enough data | Not enough data | Not enough data | 
| **Offline** | Not enough data | Not enough data | Not enough data | 
| **Expense Tracking** | Not enough data | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Accounting

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 

### Mobile E-Commerce

| Product | Score | Reviews |
|---|---|---|
| **CustomBooks™** | N/A | N/A |
| **SAP Commerce Cloud** | N/A | N/A |
| **Salesforce B2C Commerce** | 8.4/10 | 30 |

#### Design

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Templates - Mobile E-Commerce** | Not enough data | Not enough data | 8.3 (28 reviews) | 
| **Versions - Mobile E-Commerce** | Not enough data | Not enough data | 8.5 (29 reviews) | 
| **Testing - Mobile E-Commerce** | Not enough data | Not enough data | 8.6 (28 reviews) | 
| **Multichannel - Mobile E-Commerce** | Not enough data | Not enough data | 8.5 (28 reviews) | 

#### Personalization

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Branding - Mobile E-Commerce** | Not enough data | Not enough data | 8.3 (28 reviews) | 
| **Localization - Mobile E-Commerce** | Not enough data | Not enough data | 8.3 (28 reviews) | 
| **Digital Content - Mobile E-Commerce** | Not enough data | Not enough data | 8.5 (29 reviews) | 
| **Geofencing - Mobile E-Commerce** | Not enough data | Not enough data | 8.5 (27 reviews) | 

#### Analysis

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Dashboards - Mobile E-Commerce** | Not enough data | Not enough data | 8.4 (27 reviews) | 
| **User Behavior - Mobile E-Commerce** | Not enough data | Not enough data | 8.7 (26 reviews) | 
| **Sales - Mobile E-Commerce** | Not enough data | Not enough data | 8.3 (25 reviews) | 

### E-Merchandising

| Product | Score | Reviews |
|---|---|---|
| **CustomBooks™** | N/A | N/A |
| **SAP Commerce Cloud** | N/A | N/A |
| **Salesforce B2C Commerce** | 9.1/10 | 23 |

#### Merchandising

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Product Recommendations** | Not enough data | Not enough data | 9.2 (22 reviews) | 
| **Product Search** | Not enough data | Not enough data | 9.3 (22 reviews) | 
| **Product Display** | Not enough data | Not enough data | 9.3 (22 reviews) | 
| **Media File Storage** | Not enough data | Not enough data | 8.6 (22 reviews) | 
| **Web Content Management** | Not enough data | Not enough data | 8.8 (22 reviews) | 

#### Analytics

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Reports & Analytics** | Not enough data | Not enough data | 9.2 (22 reviews) | 
| **Customer Data** | Not enough data | Not enough data | 9.2 (22 reviews) | 

#### Administration

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 9.2 (21 reviews) | 
| **Dashboard** | Not enough data | Not enough data | 9.0 (21 reviews) | 

### Shopping Cart

| Product | Score | Reviews |
|---|---|---|
| **CustomBooks™** | N/A | N/A |
| **SAP Commerce Cloud** | N/A | N/A |
| **Salesforce B2C Commerce** | 8.6/10 | 28 |

#### Administration

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 9.0 (27 reviews) | 
| **Cart Management** | Not enough data | Not enough data | 8.7 (26 reviews) | 
| **Shipping Information Collection** | Not enough data | Not enough data | 8.8 (27 reviews) | 

#### Integrations

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Payment Gateway Integration** | Not enough data | Not enough data | 8.8 (27 reviews) | 
| **E-commerce Platform Integration** | Not enough data | Not enough data | 9.0 (27 reviews) | 
| **Email Integration** | Not enough data | Not enough data | 8.6 (27 reviews) | 

#### Cart Management

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Multi Cart** | Not enough data | Not enough data | 8.3 (28 reviews) | 
| **Products** | Not enough data | Not enough data | 8.5 (27 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.6 (26 reviews) | 
| **Embed** | Not enough data | Not enough data | 8.6 (27 reviews) | 

### Inventory Control

| Product | Score | Reviews |
|---|---|---|
| **CustomBooks™** | 9.3/10 | 39 |
| **SAP Commerce Cloud** | N/A | N/A |
| **Salesforce B2C Commerce** | N/A | N/A |

#### Multichannel inventory management

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Warehouse Inventory Transfer** | Not enough data | Not enough data | Not enough data | 
| **Multichannel Inventory Syncing** | 9.3 (5 reviews) | Not enough data | Not enough data | 
| **Multi-Warehouse Routing** | Not enough data | Not enough data | Not enough data | 

#### 3PL inventory management

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Client management** | 9.3 (5 reviews) | Not enough data | Not enough data | 
| **Marketplace connections** | Not enough data | Not enough data | Not enough data | 
| **3PL inventory tracking** | Not enough data | Not enough data | Not enough data | 

#### Inventory Management

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Inventory Tracking** | 9.3 (5 reviews) | Not enough data | Not enough data | 
| **Inventory Costing** | Not enough data | Not enough data | Not enough data | 
| **Product Master** | 9.7 (5 reviews) | Not enough data | Not enough data | 
| **Inventory Forecasting** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Inventory Management Platform Features

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Centralized Inventory Database** | 9.3 (26 reviews) | Not enough data | Not enough data | 
| **Inventory Level Dashboards** | Feature Not Available | Not enough data | Not enough data | 
| **Stock History Reporting** | 9.1 (25 reviews) | Not enough data | Not enough data | 
| **Low Stock Notifications** | 9.1 (25 reviews) | Not enough data | Not enough data | 
| **Bundles, Kits, & Variants** | 9.1 (24 reviews) | Not enough data | Not enough data | 
| **Asset Tracking** | 9.3 (14 reviews) | Not enough data | Not enough data | 
| **Inventory Forecasting** | Feature Not Available | Not enough data | Not enough data | 
| **eCommerce Integrations** | 9.1 (20 reviews) | Not enough data | Not enough data | 
| **Accounting Integrations** | 9.4 (25 reviews) | Not enough data | Not enough data | 
| **Data Exporting / Importing** | 9.0 (27 reviews) | Not enough data | Not enough data | 

### Order Management

| Product | Score | Reviews |
|---|---|---|
| **CustomBooks™** | N/A | N/A |
| **SAP Commerce Cloud** | 8.8/10 | 83 |
| **Salesforce B2C Commerce** | N/A | N/A |

#### Order Entry

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Entry** | Not enough data | 8.8 (70 reviews) | Not enough data | 
| **Register** | Not enough data | 9.0 (70 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.8 (69 reviews) | Not enough data | 

#### Order Tracking

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Shipping** | Not enough data | 8.9 (71 reviews) | Not enough data | 
| **Tracking** | Not enough data | 8.9 (72 reviews) | Not enough data | 
| **Backorder** | Not enough data | 8.8 (68 reviews) | Not enough data | 

#### Inventory Management

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Stock Levels** | Not enough data | 8.9 (71 reviews) | Not enough data | 
| **Flow Of Goods** | Not enough data | 8.9 (66 reviews) | Not enough data | 
| **Reserving Goods** | Not enough data | 8.8 (67 reviews) | Not enough data | 

#### Customer Management

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Order Status** | Not enough data | 9.0 (69 reviews) | Not enough data | 
| **Information Access** | Not enough data | 8.9 (68 reviews) | Not enough data | 
| **Email Notifications** | Not enough data | 8.7 (68 reviews) | Not enough data | 

#### Subscription Management

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Payment Data** | Not enough data | 8.7 (69 reviews) | Not enough data | 
| **Payment Gateway** | Not enough data | 8.9 (66 reviews) | Not enough data | 
| **Billing** | Not enough data | 8.7 (69 reviews) | Not enough data | 
| **Automatic Payments** | Not enough data | 9.1 (66 reviews) | Not enough data | 

#### Agentic AI - Order Management

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.1 (6 reviews) | Not enough data | 

### E-Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **CustomBooks™** | N/A | N/A |
| **SAP Commerce Cloud** | 8.3/10 | 188 |
| **Salesforce B2C Commerce** | 8.3/10 | 296 |

#### Headless Commerce

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Decoupling** | Not enough data | 8.3 (83 reviews) | 8.2 (97 reviews) | 
| **REST APIs** | Not enough data | 8.6 (83 reviews) | 8.5 (101 reviews) | 
| **Data Orchestration** | Not enough data | 8.4 (82 reviews) | 8.4 (99 reviews) | 
| **Customization** | Not enough data | 8.5 (85 reviews) | 8.4 (102 reviews) | 
| **Extensibility** | Not enough data | 8.7 (92 reviews) | 8.4 (101 reviews) | 

#### Generative AI

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (32 reviews) | 8.1 (82 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (32 reviews) | 7.9 (86 reviews) | 

#### Agentic AI - E-Commerce Platforms

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (19 reviews) | 8.8 (18 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (26 reviews) | 8.4 (19 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (19 reviews) | 8.6 (18 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.5 (19 reviews) | 8.6 (18 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (19 reviews) | 8.6 (18 reviews) | 
| **Decision Making** | Not enough data | 7.6 (19 reviews) | 8.6 (18 reviews) | 

#### Merchandising/Marketing

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Storefront Design Tools** | Not enough data | 8.2 (107 reviews) | 8.3 (216 reviews) | 
| **Product Visualization** | Not enough data | 8.3 (131 reviews) | 8.3 (162 reviews) | 
| **Recommendations / Personalization** | Not enough data | 8.1 (137 reviews) ✓ Verified | 8.2 (234 reviews) | 
| **Promotions and Discounts** | Not enough data | 8.2 (137 reviews) ✓ Verified | 8.0 (223 reviews) | 
| **Shopping Cart Abandonment** | Not enough data | 8.0 (125 reviews) | 7.8 (209 reviews) | 
| **Product Reviews** | Not enough data | 8.0 (127 reviews) ✓ Verified | 8.1 (207 reviews) | 
| **SEO** | Not enough data | 8.3 (104 reviews) | 8.1 (206 reviews) | 

#### Product Catalog

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Content Management** | Not enough data | 8.3 (138 reviews) | 8.4 (218 reviews) | 
| **Product Configuration** | Not enough data | 8.2 (127 reviews) ✓ Verified | 8.2 (215 reviews) | 
| **Product Search and Filtering** | Not enough data | 8.3 (132 reviews) ✓ Verified | 8.3 (224 reviews) | 
| **Intangible Products** | Not enough data | 8.2 (113 reviews) ✓ Verified | 8.2 (195 reviews) | 

#### Order Process

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Checkout Process** | Not enough data | 8.5 (133 reviews) ✓ Verified | 8.3 (218 reviews) | 
| **Shipping Options** | Not enough data | 8.6 (127 reviews) ✓ Verified | 8.2 (212 reviews) | 
| **Tax Display and Processing** | Not enough data | 8.1 (124 reviews) ✓ Verified | 8.3 (209 reviews) | 
| **Payment Processing** | Not enough data | 8.5 (125 reviews) ✓ Verified | 8.3 (215 reviews) | 
| **Order Management** | Not enough data | 8.5 (135 reviews) | 8.3 (218 reviews) | 
| **Returns / Refunds** | Not enough data | 8.0 (117 reviews) ✓ Verified | 7.9 (203 reviews) | 
| **Inventory Management** | Not enough data | 8.5 (129 reviews) | 8.3 (204 reviews) | 
| **Multi-Channel Fulfillment** | Not enough data | 8.4 (116 reviews) | 8.2 (187 reviews) | 

#### Multi-Channel Support

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Omnichannel** | Not enough data | 8.4 (133 reviews) | 8.3 (201 reviews) | 
| **Mobile** | Not enough data | 7.9 (121 reviews) ✓ Verified | 8.2 (203 reviews) | 
| **Social Commerce** | Not enough data | 8.1 (118 reviews) ✓ Verified | 8.4 (187 reviews) | 
| **Customer Service** | Not enough data | 8.4 (123 reviews) ✓ Verified | 8.3 (207 reviews) | 
| **Store Locator** | Not enough data | 8.2 (117 reviews) ✓ Verified | 8.0 (193 reviews) | 
| **3rd-Party Store Integration** | Not enough data | 8.0 (96 reviews) | 8.1 (134 reviews) | 
| **B2B** | Not enough data | 8.7 (139 reviews) ✓ Verified | 8.2 (182 reviews) | 

#### Platform

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **APIs** | Not enough data | 8.5 (124 reviews) ✓ Verified | 8.2 (199 reviews) | 
| **Customization** | Not enough data | 8.3 (144 reviews) ✓ Verified | 8.2 (217 reviews) | 
| **Integrations to Add-on Tools** | Not enough data | 8.3 (140 reviews) ✓ Verified | 8.3 (207 reviews) | 
| **User Management** | Not enough data | 8.4 (127 reviews) ✓ Verified | 8.4 (216 reviews) | 
| **Reporting / Analytics** | Not enough data | 8.3 (124 reviews) | 8.2 (221 reviews) | 
| **Security** | Not enough data | 8.7 (123 reviews) ✓ Verified | 8.6 (210 reviews) | 
| **Multi-Site Management** | Not enough data | 8.5 (120 reviews) ✓ Verified | 8.6 (198 reviews) | 
| **Admin Access Rights** | Not enough data | 8.5 (125 reviews) ✓ Verified | 8.5 (202 reviews) | 
| **Test-to-Product Migration** | Not enough data | 8.2 (121 reviews) ✓ Verified | 8.3 (187 reviews) | 
| **Internationalization** | Not enough data | 8.7 (124 reviews) ✓ Verified | 8.5 (183 reviews) | 
| **Cross Browser Support** | Not enough data | 8.3 (122 reviews) ✓ Verified | 8.4 (194 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (140 reviews) ✓ Verified | 8.5 (224 reviews) | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **CustomBooks™** | N/A | N/A |
| **SAP Commerce Cloud** | N/A | N/A |
| **Salesforce B2C Commerce** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **CustomBooks™** | N/A | N/A |
| **SAP Commerce Cloud** | 8.8/10 | 45 |
| **Salesforce B2C Commerce** | 8.4/10 | 28 |

#### Reporting

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Reports & Analytics** | Not enough data | 8.9 (39 reviews) | 8.6 (28 reviews) | 
| **Data Transfer Tools** | Not enough data | 8.7 (39 reviews) | 8.5 (28 reviews) | 

#### Omnichannel Features 

| Feature | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Retail Management** | Not enough data | 8.8 (39 reviews) | 8.0 (27 reviews) | 
| **POS Integration** | Not enough data | 8.9 (33 reviews) | 8.0 (27 reviews) | 
| **Social Media Integration** | Not enough data | 8.9 (37 reviews) | 8.2 (26 reviews) | 
| **Customer Service Integration** | Not enough data | 9.0 (34 reviews) | 8.6 (27 reviews) | 
| **Marketing Tools** | Not enough data | 8.6 (35 reviews) | 8.6 (27 reviews) | 
| **E-commerce Integration** | Not enough data | 8.6 (38 reviews) | 8.6 (28 reviews) | 
| **ERP Integration** | Not enough data | 8.6 (38 reviews) | 8.3 (27 reviews) | 

---
## Categories

**Unique to CustomBooks™ (3):** [Accounting Software](https://www.g2.com/categories/accounting), [Order Management Software](https://www.g2.com/categories/order-management), [Inventory Control Software](https://www.g2.com/categories/inventory-control-software)

**Unique to SAP Commerce Cloud (3):** [Order Management Software](https://www.g2.com/categories/order-management), [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce)

**Unique to Salesforce B2C Commerce (5):** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms), [E-Merchandising Software](https://www.g2.com/categories/e-merchandising), [Mobile E-Commerce Software](https://www.g2.com/categories/mobile-e-commerce), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [Shopping Cart Software](https://www.g2.com/categories/shopping-cart)


---
## Reviewer Demographics

### By Company Size

| Segment | CustomBooks™ | SAP Commerce Cloud | Salesforce B2C Commerce | 
|---|---|---|---|
| **Small-Business** | 58.6% | 21.5% | 25.9% | 
| **Mid-Market** | 28.6% | 33.6% | 40.4% | 
| **Enterprise** | 12.9% | 45.0% | 33.6% | 

### By Industry

#### CustomBooks™

- **Accounting:** 29.0%
- **Banking:** 7.2%
- **Government Administration:** 4.3%
- **Marketing and Advertising:** 4.3%
- **Arts and Crafts:** 2.9%
- **Hospitality:** 2.9%
- **Retail:** 2.9%
- **Financial Services:** 2.9%
- **Music:** 2.9%
- **Management Consulting:** 2.9%
- **Other:** 37.7%

#### SAP Commerce Cloud

- **Information Technology and Services:** 15.5%
- **Computer Software:** 8.3%
- **Retail:** 7.6%
- **Accounting:** 4.7%
- **Marketing and Advertising:** 4.3%
- **Apparel & Fashion:** 3.6%
- **Consumer Goods:** 2.9%
- **Consumer Services:** 2.9%
- **Financial Services:** 2.5%
- **Telecommunications:** 2.5%
- **Other:** 45.1%

#### Salesforce B2C Commerce

- **Retail:** 12.4%
- **Information Technology and Services:** 11.1%
- **Computer Software:** 8.1%
- **Apparel & Fashion:** 5.6%
- **Accounting:** 4.3%
- **Consumer Goods:** 4.1%
- **Consulting:** 3.9%
- **Financial Services:** 3.8%
- **Marketing and Advertising:** 3.2%
- **Internet:** 2.4%
- **Other:** 41.1%

---
## Alternatives

### Alternatives to CustomBooks™

- [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) — 4.0/5 stars (3825 reviews)
- [Xero](https://www.g2.com/products/xero/reviews) — 4.4/5 stars (1594 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (377 reviews)
- [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) — 4.3/5 stars (4208 reviews)
- [FreshBooks](https://www.g2.com/products/freshbooks/reviews) — 4.5/5 stars (974 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4775 reviews)
- [Wave](https://www.g2.com/products/wave/reviews) — 4.3/5 stars (323 reviews)
- [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) — 4.3/5 stars (1765 reviews)
- [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) — 4.3/5 stars (1056 reviews)
- [Acumatica](https://www.g2.com/products/acumatica/reviews) — 4.4/5 stars (2007 reviews)

### Alternatives to SAP Commerce Cloud

- [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) — 4.4/5 stars (868 reviews)
- [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) — 4.2/5 stars (580 reviews)
- [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) — 4.4/5 stars (295 reviews)
- [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (267 reviews)
- [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5104 reviews)
- [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) — 4.0/5 stars (602 reviews)
- [WooCommerce](https://www.g2.com/products/woocommerce/reviews) — 4.4/5 stars (1275 reviews)
- [2Checkout Monetization Platform](https://www.g2.com/products/2checkout-monetization-platform/reviews) — 3.9/5 stars (195 reviews)
- [Miva](https://www.g2.com/products/miva/reviews) — 4.4/5 stars (190 reviews)
- [Oracle Commerce](https://www.g2.com/products/oracle-commerce/reviews) — 4.0/5 stars (188 reviews)

### Alternatives to Salesforce B2C Commerce

- [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) — 4.0/5 stars (602 reviews)
- [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) — 4.4/5 stars (868 reviews)
- [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) — 4.2/5 stars (580 reviews)
- [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (267 reviews)
- [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5104 reviews)
- [WooCommerce](https://www.g2.com/products/woocommerce/reviews) — 4.4/5 stars (1275 reviews)
- [Ecwid](https://www.g2.com/products/ecwid/reviews) — 4.7/5 stars (405 reviews)
- [Centra](https://www.g2.com/products/centra/reviews) — 4.8/5 stars (69 reviews)
- [2Checkout Monetization Platform](https://www.g2.com/products/2checkout-monetization-platform/reviews) — 3.9/5 stars (195 reviews)
- [Miva](https://www.g2.com/products/miva/reviews) — 4.4/5 stars (190 reviews)

---
## Top Discussions

### CustomBooks™

- Title: [How can i increase the safety protocol placed?](https://www.g2.com/discussions/33870-how-can-i-increase-the-safety-protocol-placed) — 2 comments, 1 upvote
  > **Top comment:** "Hi Aditya, I'm not sure what you are asking but if you'd like to email help@accountingsuite.com we can get you sorted"

### SAP Commerce Cloud

- Title: [What is SAP Commerce Cloud?](https://www.g2.com/discussions/what-is-sap-commerce-cloud) — 2 comments, 1 upvote
  > **Top comment:** "SAP Commerce cloud is cloud version of Hybris. SAP made the SaaS version of commerce which take cares of end to end ecommerce functionality. "
- Title: [What is SAP Commerce Cloud used for?](https://www.g2.com/discussions/what-is-sap-commerce-cloud-used-for) — 1 comment
  > **Top comment:** "SAP Commerce Cloud connects the online marketplace to a dedicated eCommerce website. Here’s how:

Online Marketplace:

An online marketplace is a..."

### Salesforce B2C Commerce

- Title: [Is Salesforce an ecommerce platform?](https://www.g2.com/discussions/is-salesforce-an-ecommerce-platform) — 1 comment
  > **Top comment:** "Yes B2C Commerce is an ecommerce platform. The Salesforce B2C Commerce Platform empowers customers to quickly grow profitability.  Customers o all sizes can..."
- Title: [What is b2b and b2c in Salesforce?](https://www.g2.com/discussions/salesforce-commerce-for-b2c-what-is-b2b-and-b2c-in-salesforce) — 1 comment
  > **Top comment:** "B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout..."
- Title: [What is a b2c platform?](https://www.g2.com/discussions/what-is-a-b2c-platform) — 1 comment
  > **Top comment:** "B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C..."
- Title: [What is Salesforce commerce?](https://www.g2.com/discussions/what-is-salesforce-commerce) — 1 comment
  > **Top comment:** "Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/custombooks-vs-sap-commerce-cloud-vs-salesforce-b2c-commerce)