Compare CustomBooks™ and FreshBooks 
Featured Products
At a Glance
Market Segments
Small-Business (59.4% of reviews)
Small-Business (86.4% of reviews)
Entry-Level Pricing
$19 month
Starting at $2.30 Per Month
CustomBooks™
Star Rating
(74)4.4 out of 5
Market Segments
Small-Business (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19 month
Browse all 4 pricing plansFreshBooks
Star Rating
(970)4.5 out of 5
Market Segments
Small-Business (86.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2.30 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that FreshBooks excels in user satisfaction, boasting a significantly higher overall score compared to CustomBooks™. Users appreciate its easy invoicing and the ability to manage time, projects, and expenses efficiently, making it a favorite among small businesses.
- According to verified reviews, FreshBooks has a more extensive user base, with nearly 1,000 reviews compared to CustomBooks™'s 68. This larger volume of feedback suggests a more reliable understanding of its performance and user experience.
- Users say that FreshBooks offers a straightforward setup process, highlighted by its intuitive onboarding wizard. In contrast, CustomBooks™ users have noted that while it combines accounting and inventory management effectively, it may not be as user-friendly for those unfamiliar with accounting software.
- Reviewers mention that FreshBooks provides excellent customer support, which is a crucial factor for many users. They highlight the platform's ability to simplify complex tasks, such as invoice creation and client management, which can be particularly beneficial for those without extensive accounting knowledge.
- Users highlight that CustomBooks™ shines in its dual-entry accounting and inventory management capabilities, making it a solid choice for businesses that require these features. However, some users feel that it lacks the same level of ease and efficiency found in FreshBooks, especially for day-to-day operations.
- According to recent feedback, FreshBooks is praised for its dashboard view that summarizes client statuses and pending payments, enhancing visibility and control. In comparison, while CustomBooks™ offers robust features, some users find it less intuitive for quick access to essential information.
Pricing
Entry-Level Pricing
CustomBooks™
StartUp
$19
month
- Unlimited Transactions
- 1 Active User
- Unlimited Accountant/Bookkeeper Seats
FreshBooks
Lite
Starting at $2.30
Per Month
For professionals with basic needs
- Send unlimited invoices to up to 5 clients
- Track unlimited expenses
- Send unlimited estimates
Free Trial
CustomBooks™
Free Trial is available
FreshBooks
Free Trial is available
Ratings
Meets Requirements
9.0
60
8.8
772
Ease of Use
9.0
60
9.1
872
Ease of Setup
8.9
18
9.2
472
Ease of Admin
9.1
18
9.2
336
Quality of Support
8.7
60
9.2
720
Has the product been a good partner in doing business?
9.5
18
9.2
331
Product Direction (% positive)
9.4
58
8.7
766
Features by Category
Expense Reports
Not enough data
8.6
106
Not enough data
8.0
100
Not enough data
7.6
99
Not enough data
8.1
98
Not enough data
7.1
80
Not enough data
7.2
87
Not enough data
7.9
90
Agentic AI - Expense Management
Not enough data
Not enough data
Not enough data
Not enough data
Travel Management
Not enough data
6.8
79
Not enough data
6.5
76
Not enough data
6.1
71
Not enough data
6.5
72
Client Invoicing
Not enough data
9.0
136
Not enough data
8.4
119
Not enough data
8.2
124
Generative AI - Expense Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
8.2
84
Not enough data
6.9
81
Not enough data
5.6
73
Platform
Not enough data
6.2
63
Not enough data
6.3
66
Administration
Not enough data
7.0
63
Administration
Not enough data
7.2
105
Not enough data
7.8
106
Not enough data
7.6
113
Not enough data
7.2
103
Not enough data
7.9
111
Platform
Not enough data
8.3
128
Not enough data
7.2
97
Not enough data
7.0
94
Not enough data
9.0
126
Not enough data
8.3
115
Not enough data
7.0
99
General Ledger
9.3
43
|
Verified
8.1
234
|
Verified
9.1
37
|
Verified
7.8
228
|
Verified
9.0
39
|
Verified
8.1
224
|
Verified
Accounts Receivable
9.0
39
|
Verified
8.7
398
|
Verified
8.8
35
8.5
309
|
Verified
8.4
18
8.2
275
|
Verified
Accounts Payable
9.0
35
|
Verified
8.2
271
|
Verified
9.0
38
8.7
328
|
Verified
9.3
37
|
Verified
7.6
142
Other Functionality
9.1
33
|
Verified
7.1
125
8.8
32
|
Verified
Feature Not Available
8.9
34
|
Verified
7.5
157
|
Verified
8.8
32
|
Verified
7.0
128
8.6
20
7.2
132
9.2
40
|
Verified
7.5
144
9.1
29
7.6
154
9.0
31
|
Verified
8.6
318
|
Verified
Reporting & Analytics
9.4
45
|
Verified
8.7
363
|
Verified
9.1
43
|
Verified
8.1
201
9.3
36
|
Verified
7.6
191
|
Verified
9.1
44
8.8
387
|
Verified
Platform
9.1
36
|
Verified
7.9
164
9.0
36
7.6
151
9.0
37
|
Verified
8.4
288
|
Verified
8.9
31
|
Verified
7.4
137
9.3
41
|
Verified
9.1
379
|
Verified
8.9
40
|
Verified
8.3
153
Integration
9.1
37
|
Verified
8.2
271
|
Verified
8.7
30
8.0
194
|
Verified
8.8
29
7.6
217
Cash Flow
Not enough data
8.3
201
|
Verified
8.6
6
|
Verified
8.8
288
|
Verified
Not enough data
8.4
244
|
Verified
Budgeting & Forecasting
9.3
36
|
Verified
7.6
191
|
Verified
Not enough data
8.1
165
|
Verified
Not enough data
7.6
136
|
Verified
9.7
5
|
Verified
8.2
203
|
Verified
Revenue
8.9
6
|
Verified
8.4
227
|
Verified
8.3
5
|
Verified
7.8
169
|
Verified
Feature Not Available
8.0
163
Payroll
Feature Not Available
7.8
112
|
Verified
Feature Not Available
7.4
105
|
Verified
Not enough data
7.7
114
|
Verified
8.7
5
|
Verified
8.2
124
|
Verified
AI
Not enough data
7.6
38
Not enough data
7.5
35
Not enough data
7.8
35
Not enough data
7.5
36
Not enough data
7.4
35
Not enough data
7.0
38
Not enough data
7.3
45
Not enough data
7.6
39
Not enough data
7.0
42
Not enough data
7.4
37
Mobile Applications - Accounting
Not enough data
9.2
12
Not enough data
8.9
11
Not enough data
9.0
13
Not enough data
7.8
10
Not enough data
8.5
12
Not enough data
8.6
15
Agentic AI - Accounting
Not enough data
Not enough data
Employee Self Service
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
Not enough data
8.6
15
Not enough data
Feature Not Available
Not enough data
9.3
16
Not enough data
8.3
11
Not enough data
Feature Not Available
Not enough data
7.6
14
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Taxes
Not enough data
8.0
17
Not enough data
7.7
14
Not enough data
7.9
14
Integration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
13
Not enough data
Feature Not Available
Platform
Not enough data
8.1
14
Not enough data
8.7
15
Not enough data
8.7
13
Not enough data
8.6
14
Payment Processing
Not enough data
8.3
80
Not enough data
8.5
87
Not enough data
8.2
79
Not enough data
7.3
67
Administration
Not enough data
8.3
84
Not enough data
6.8
68
Not enough data
6.6
84
Not enough data
7.0
64
Not enough data
7.1
66
Not enough data
6.8
67
Not enough data
7.0
67
Payment Options
Not enough data
7.3
64
Not enough data
8.4
75
Security
Not enough data
7.4
62
Platform
Not enough data
7.6
67
Not enough data
7.1
64
Multichannel inventory management
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
3PL inventory management
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management
9.3
5
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management Platform Features
9.3
26
Not enough data
Feature Not Available
Not enough data
9.1
25
Not enough data
9.1
25
Not enough data
9.1
24
Not enough data
9.3
14
Not enough data
Feature Not Available
Not enough data
9.1
20
Not enough data
9.4
25
Not enough data
9.0
27
Not enough data
Order Entry
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Order Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Subscription Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Order Management
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation
Not enough data
8.4
143
Not enough data
8.6
146
Not enough data
8.3
134
Bill Processing
Not enough data
7.6
128
Not enough data
7.8
124
Not enough data
8.3
127
Integration
Not enough data
7.9
131
Not enough data
8.4
133
Not enough data
7.1
102
Agentic AI - Billing
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Time Tracking
Not enough data
8.8
71
Not enough data
8.9
76
Not enough data
8.9
77
Client Invoicing
Not enough data
9.0
136
Not enough data
8.4
119
Not enough data
8.2
124
Mobile Time Tracking
Not enough data
8.6
76
Administration
Not enough data
7.2
105
Not enough data
7.8
106
Not enough data
7.6
113
Not enough data
7.2
103
Not enough data
7.9
111
Platform
Not enough data
8.3
128
Not enough data
7.2
97
Not enough data
7.0
94
Not enough data
9.0
126
Not enough data
8.3
115
Not enough data
7.0
99
Categories
Categories
Shared Categories
CustomBooks™ and FreshBooks are categorized as Accounting
Unique Categories
CustomBooks™ is categorized as Order Management and Inventory Control
FreshBooks is categorized as Time Tracking, Expense Management, Payroll, Billing, and Payment Processing
Reviews
Reviewers' Company Size
CustomBooks™
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
FreshBooks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
29.4%
Banking
7.4%
Government Administration
4.4%
Marketing and Advertising
4.4%
Arts and Crafts
2.9%
Other
51.5%
Marketing and Advertising
17.3%
Information Technology and Services
6.4%
Accounting
4.9%
Graphic Design
4.7%
Computer Software
4.1%
Other
62.7%
Discussions
How can i increase the safety protocol placed?
2 Comments
TM
Hi Aditya, I'm not sure what you are asking but if you'd like to email help@accountingsuite.com we can get you sortedRead more
CustomBooks™ has no more discussions with answers
Does FreshBooks support recurring billing?
3 Comments
Official Response from FreshBooks
The FreshBooks employee time tracking feature allows employees to log and track time easily to their own time sheet. Account administrators get the final say...Read more
What is the best way to manage deposits against future work as a consultant?
2 Comments
DL
Hi Mark,
You most likely would benefit from the retainer feature in FB which allows you to track time against a retainer payment....Read more
How do you like using Freshbooks
2 Comments
ZB
Hi Rodney,
We have used Freshbooks since 2013, and are in no way affiliated with them.
For the most part, our experience overall has been positive,...Read more
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