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Compare Custify and ZapScale 
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At a Glance
Market Segments
Small-Business (63.2% of reviews)
Small-Business (52.6% of reviews)
Entry-Level Pricing
No pricing available
$500.00 Per Month
Custify
Star Rating
(471)4.7 out of 5
Market Segments
Small-Business (63.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CustifyZapScale
Star Rating
(115)4.8 out of 5
Market Segments
Small-Business (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
$500.00 Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Custify excels in customer health scores with a rating of 9.3, while ZapScale slightly outperforms with a score of 9.5, indicating that ZapScale may provide more comprehensive insights into customer engagement and retention.
- Reviewers mention that ZapScale's ease of setup is rated at 9.2, compared to Custify's 8.3, suggesting that users find ZapScale more user-friendly and quicker to implement, which can be crucial for small businesses looking to get started without extensive onboarding.
- G2 users highlight that Custify has a strong quality of support with a score of 9.6, while ZapScale is close behind at 9.7, indicating that both platforms are committed to providing excellent customer service, but ZapScale may have a slight edge in responsiveness.
- Users on G2 report that ZapScale shines in product analytics, achieving a higher score in user-level analytics and multi-product analytics, which suggests that it may offer more robust tools for tracking user behavior across different products.
- Reviewers mention that Custify's playbooks feature is rated at 9.3, while ZapScale's is slightly lower at 9.1, indicating that Custify may provide more effective guidance for customer engagement strategies.
- Users say that ZapScale's customization options are rated at 9.3, compared to Custify's 8.9, suggesting that ZapScale offers more flexibility for tailoring the software to meet specific business needs, which can be a significant advantage for companies with unique requirements.
Pricing
Entry-Level Pricing
Custify
No pricing availableZapScale
Startup Plan
$500.00
Per Month
- This pricing is for startups with upto 100 customers, ZapScale offers unlimited users in your organization, unlimited app integration & 1 day onboarding. You will be able to track upto 10 product features / event tracked & retain data for 90 days. Below is the detailed product feature list:
- Customer 360 view
- Health Analytics
Free Trial
Custify
No trial information availableZapScale
No trial information availableRatings
Meets Requirements
9.0
366
9.3
108
Ease of Use
9.1
410
9.4
109
Ease of Setup
8.6
222
9.1
74
Ease of Admin
9.1
137
8.9
29
Quality of Support
9.6
348
9.6
107
Has the product been a good partner in doing business?
9.6
137
9.3
29
Product Direction (% positive)
9.4
361
9.6
108
Features by Category
Customer Information
9.3
334
|
Verified
9.4
91
9.4
334
|
Verified
9.2
89
8.8
338
|
Verified
9.1
88
9.2
329
|
Verified
9.0
89
9.3
331
|
Verified
9.2
89
8.8
321
|
Verified
9.2
88
8.1
228
8.9
84
Predictions
8.9
296
|
Verified
9.3
87
8.4
298
|
Verified
9.0
85
8.9
302
|
Verified
9.2
86
7.5
174
8.6
81
Platform
8.6
292
|
Verified
9.2
90
8.9
318
|
Verified
9.2
90
8.5
222
|
Verified
9.1
84
8.9
309
|
Verified
9.2
87
8.8
322
|
Verified
9.3
87
8.8
324
|
Verified
9.1
87
9.0
312
|
Verified
9.0
87
9.3
299
|
Verified
9.4
86
9.2
324
|
Verified
9.4
87
9.0
320
|
Verified
9.4
88
Generative AI
7.7
127
9.1
46
7.9
125
9.1
46
Agentic AI - Customer Success
8.5
11
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
8.9
11
Not enough data
8.5
11
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
9.3
5
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.5
8
Not enough data
8.5
8
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
Intelligence
7.1
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
Sales Team
8.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.3
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.5
12
Not enough data
9.4
12
Not enough data
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Platform Basics
9.4
16
Not enough data
8.7
17
Not enough data
Platform Data
8.4
16
Not enough data
8.4
16
Not enough data
8.8
17
Not enough data
9.0
16
Not enough data
Platform Additional Functionality
8.4
15
Not enough data
8.9
14
Not enough data
9.0
14
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.8
8
Not enough data
9.4
8
Not enough data
8.8
7
Not enough data
6.7
7
Not enough data
Customization
8.6
6
Not enough data
7.5
6
Not enough data
8.7
5
Not enough data
8.3
6
Not enough data
Generative AI
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
8.8
20
Not enough data
8.6
20
Not enough data
8.9
20
Not enough data
Project Tracking
7.5
19
Not enough data
7.7
18
Not enough data
8.0
19
Not enough data
9.0
19
Not enough data
8.3
18
Not enough data
Customer Engagement
8.3
18
Not enough data
8.3
18
Not enough data
8.0
18
Not enough data
8.1
18
Not enough data
8.3
18
Not enough data
Categories
Categories
Shared Categories
Custify and ZapScale are categorized as Customer Success
Unique Categories
ZapScale has no unique categories
Reviews
Reviewers' Company Size
Custify
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ZapScale
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
47.3%
Information Technology and Services
15.0%
Marketing and Advertising
10.2%
Events Services
1.7%
Internet
1.5%
Other
24.2%
Information Technology and Services
36.8%
Computer Software
26.3%
Marketing and Advertising
12.3%
Financial Services
3.5%
Accounting
2.6%
Other
18.4%
Alternatives
Discussions
Where is my data stored?
1 Comment
PW
Your data is stored in a data center either within the European Union or in the US, depending on your preference. Read more
How do we get started?
1 Comment
PW
Simply head to http://custify.com and subscribe for a demoRead more
Can I send unlimited customer data into Custify?
1 Comment
PW
Data storage and data retention depends on the plan that you choose. Read more
ZapScale has no discussions with answers
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