# Custify vs Totango Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Totango excels in providing a user-friendly experience, with many users appreciating its seamless integration with Salesforce. This feature allows updates made in Salesforce to automatically reflect in Totango, making it incredibly convenient for customer success managers.
- **Users say** Custify stands out for its powerful automation capabilities and integrations with tools like Slack and Outlook. This functionality helps streamline customer success processes, allowing teams to have everything in sync, which is particularly beneficial for managing customer health and engagement.
- **Reviewers mention** that while Totango offers intuitive dashboards for tracking customer health and engagement, some users find it challenging to configure the software to meet their specific workflow needs. This can lead to a steeper learning curve for new users compared to Custify.
- **According to verified reviews** , Custify provides a centralized view of customer metrics, which users find invaluable for reporting and meeting preparation. The customizable health scoring model is highlighted as a key feature that aligns directly with retention metrics, enhancing its effectiveness for small businesses.
- **G2 reviewers highlight** that Totango has a solid reputation for its customer support, with users noting the quality of assistance they receive. However, Custify users rate their support even higher, indicating a more responsive and helpful experience when issues arise.
- **Users report** that while both platforms have their strengths, Custify generally receives higher ratings for ease of setup and overall usability. Many users appreciate how quickly they can get started with Custify, which is particularly appealing for small businesses looking for a straightforward solution.



| | Custify | Totango | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 495 | 1,149 | 
| **Largest Market Segment** | Small-Business (64.0% of reviews) | Mid-Market (57.1% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us Per Year | 

---
## Top Pros & Cons

### Custify

Pros:
- Ease of Use (123 reviews)
- Customer Support (83 reviews)

Cons:
- Missing Features (30 reviews)
- Email Functionality (20 reviews)

### Totango

Pros:
- Ease of Use (202 reviews)
- Customer Support (98 reviews)

Cons:
- Learning Curve (83 reviews)
- Integration Issues (65 reviews)

---
## Ratings Comparison
| Rating | Custify | Totango | 
|---|---|---|
  | **Meets Requirements** | 9.0 (371 reviews) | 8.3 (970 reviews) | 
  | **Ease of Use** | 9.1 (430 reviews) | 8.2 (984 reviews) | 
  | **Ease of Setup** | 8.7 (242 reviews) | 7.4 (494 reviews) | 
  | **Ease of Admin** | 9.0 (141 reviews) | 7.8 (362 reviews) | 
  | **Quality of Support** | 9.6 (353 reviews) | 8.4 (816 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (141 reviews) | 8.6 (361 reviews) | 
  | **Product Direction (% positive)** | 9.4 (366 reviews) | 8.7 (946 reviews) | 

---
## Pricing

### Custify

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Totango

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Us Per Year

Description: Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.

Key Features:
-  10 users (Practitioner seats)
- 2,000 customer accounts
-  5 teams

[Browse all 2 editions](https://www.g2.com/products/totango/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Custify** | 8.8/10 | 373 |
| **Totango** | 7.9/10 | 822 |

#### Customer Information

| Feature | Custify | Totango | 
|---|---|---|
| **Customer Health Scores** | 9.3 (347 reviews) ✓ Verified | 8.2 (775 reviews) ✓ Verified | 
| **Customer Monitoring** | 9.4 (337 reviews) ✓ Verified | 8.4 (753 reviews) ✓ Verified | 
| **Customer Profiles** | 8.9 (347 reviews) ✓ Verified | 8.4 (748 reviews) ✓ Verified | 
| **Playbooks** | 9.3 (341 reviews) ✓ Verified | 7.7 (639 reviews) ✓ Verified | 
| **Customer Segments** | 9.3 (334 reviews) ✓ Verified | 8.5 (759 reviews) ✓ Verified | 
| **Product Engagement** | 8.8 (324 reviews) ✓ Verified | 8.0 (697 reviews) ✓ Verified | 
| **Surveys** | 8.1 (229 reviews) | 7.3 (569 reviews) ✓ Verified | 

#### Predictions

| Feature | Custify | Totango | 
|---|---|---|
| **Churn Risk** | 8.9 (300 reviews) ✓ Verified | 7.8 (667 reviews) ✓ Verified | 
| **Upsell Opportunities** | 8.4 (299 reviews) ✓ Verified | 7.1 (634 reviews) ✓ Verified | 
| **Custom Triggers** | 8.9 (304 reviews) ✓ Verified | 7.9 (674 reviews) ✓ Verified | 
| **Machine Learning** | 7.5 (175 reviews) | 6.6 (495 reviews) ✓ Verified | 

#### Platform

| Feature | Custify | Totango | 
|---|---|---|
| **Reporting & Dashboards** | 8.5 (301 reviews) ✓ Verified | 8.0 (756 reviews) ✓ Verified | 
| **API & Integrations** | 9.0 (333 reviews) ✓ Verified | 7.7 (692 reviews) ✓ Verified | 
| **Data Import & Export Tools** | 8.5 (224 reviews) ✓ Verified | 7.9 (690 reviews) ✓ Verified | 
| **Workflow Capability** | 8.9 (320 reviews) ✓ Verified | 8.0 (701 reviews) ✓ Verified | 
| **Notifications** | 8.8 (325 reviews) ✓ Verified | 7.9 (726 reviews) ✓ Verified | 
| **Customization** | 8.8 (329 reviews) ✓ Verified | 7.9 (717 reviews) ✓ Verified | 
| **Scalability** | 9.0 (313 reviews) ✓ Verified | 8.3 (710 reviews) ✓ Verified | 
| **Data Security** | 9.3 (299 reviews) ✓ Verified | 8.5 (632 reviews) ✓ Verified | 
| **Performance & Reliability** | 9.2 (325 reviews) ✓ Verified | 8.2 (742 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.0 (320 reviews) ✓ Verified | 8.3 (710 reviews) ✓ Verified | 

#### Generative AI

| Feature | Custify | Totango | 
|---|---|---|
| **AI Text Generation** | 7.7 (129 reviews) | Feature Not Available | 
| **AI Text Summarization** | 7.9 (125 reviews) | Feature Not Available | 

#### Agentic AI - Customer Success

| Feature | Custify | Totango | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (13 reviews) | 7.5 (53 reviews) | 
| **Multi-step Planning** | 8.8 (11 reviews) | 7.8 (52 reviews) | 
| **Cross-system Integration** | 9.1 (13 reviews) | 8.0 (51 reviews) | 
| **Natural Language Interaction** | 8.9 (11 reviews) | 7.7 (51 reviews) | 
| **Proactive Assistance** | 8.6 (12 reviews) | 7.6 (52 reviews) | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Custify** | N/A | N/A |
| **Totango** | 6.8/10 | 63 |

#### User Analysis

| Feature | Custify | Totango | 
|---|---|---|
| **Survey Implementation** | Not enough data | 7.1 (50 reviews) | 
| **Data Analysis** | Not enough data | 7.0 (55 reviews) | 

#### User Support

| Feature | Custify | Totango | 
|---|---|---|
| **User Segmentation** | Not enough data | 7.9 (55 reviews) | 
| **Multi-Language Support** | Not enough data | 6.9 (39 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | Feature Not Available | 

#### Walkthrough Type

| Feature | Custify | Totango | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | Feature Not Available | 
| **Text Bubble Walkthroughs** | Not enough data | 6.6 (41 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Custify | Totango | 
|---|---|---|
| **Integration** | Not enough data | 7.1 (7 reviews) | 
| **Communications** | Not enough data | 6.4 (7 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Custify | Totango | 
|---|---|---|
| **Analytics** | Not enough data | 6.2 (7 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Custify | Totango | 
|---|---|---|
| **Customer self-service** | Not enough data | 7.1 (7 reviews) | 
| **In-app guidance** | Not enough data | 5.8 (8 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Custify | Totango | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Custify** | 8.7/10 | 5 |
| **Totango** | N/A | N/A |

#### Product Analytics

| Feature | Custify | Totango | 
|---|---|---|
| **Account-Level Analytics** | 9.3 (5 reviews) | Not enough data | 
| **User-Level Analytics** | 8.3 (5 reviews) | Not enough data | 
| **Segmentation** | 9.3 (5 reviews) | Not enough data | 
| **Funnels** | 8.3 (5 reviews) | Not enough data | 
| **Alerts** | 9.0 (5 reviews) | Not enough data | 
| **Multi-Product Analytics** | 8.3 (5 reviews) | Not enough data | 
| **User Scoring** | 8.0 (5 reviews) | Not enough data | 
| **Integrations** | 8.7 (5 reviews) | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Custify | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Custify | Totango | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Custify | Totango | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Custify | Totango | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Custify** | 7.8/10 | 8 |
| **Totango** | 7.6/10 | 224 |

#### Data Sourcing

| Feature | Custify | Totango | 
|---|---|---|
| **Data Enrichment** | 8.5 (8 reviews) | 8.1 (178 reviews) ✓ Verified | 
| **Expandability** | 8.5 (8 reviews) | 8.1 (178 reviews) ✓ Verified | 
| **Content Marketing** | 7.9 (8 reviews) | 7.1 (110 reviews) | 
| **Multiple Devices** | 8.3 (8 reviews) | 7.6 (113 reviews) | 

#### Intelligence

| Feature | Custify | Totango | 
|---|---|---|
| **Marketing Metrics** | 7.1 (7 reviews) | Feature Not Available | 
| **Predictive Modeling** | 7.1 (7 reviews) | 7.2 (157 reviews) ✓ Verified | 
| **Recommendation Engine** | 7.4 (7 reviews) | Feature Not Available | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Custify** | 8.4/10 | 5 |
| **Totango** | 7.7/10 | 92 |

#### Sales Team

| Feature | Custify | Totango | 
|---|---|---|
| **Flexible Sales Process** | 8.0 (5 reviews) | 7.4 (68 reviews) | 
| **Training Mode** | 8.7 (5 reviews) | Feature Not Available | 
| **Playbooks** | Not enough data | 7.6 (74 reviews) | 

#### Intelligence

| Feature | Custify | Totango | 
|---|---|---|
| **Opportunity Identification** | Not enough data | 7.3 (72 reviews) | 
| **Zero-touch Renewals** | Not enough data | 6.8 (66 reviews) | 
| **Smart Content** | Not enough data | 6.8 (62 reviews) | 

#### Mapping

| Feature | Custify | Totango | 
|---|---|---|
| **Multiple Org Charts** | Not enough data | Feature Not Available | 
| **Stakeholder Roles** | Not enough data | Feature Not Available | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Custify | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.1 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (7 reviews) | 
| **Decision Making** | Not enough data | 7.9 (8 reviews) | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Custify** | 9.1/10 | 12 |
| **Totango** | 7.7/10 | 192 |

#### Platform Basics

| Feature | Custify | Totango | 
|---|---|---|
| **Templates** | 9.3 (12 reviews) | 8.0 (143 reviews) | 
| **Exporting** | 8.9 (12 reviews) | 7.7 (146 reviews) | 
| **Multi-user Access and Collaboration** | 9.2 (12 reviews) | 8.2 (139 reviews) | 
| **Multiple Personas** | 8.5 (12 reviews) | Feature Not Available | 
| **Data Analytics ** | 9.4 (12 reviews) | 7.6 (132 reviews) | 

#### Agentic AI - Customer Journey Mapping

| Feature | Custify | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (18 reviews) | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Custify** | 8.8/10 | 18 |
| **Totango** | 8.1/10 | 270 |

#### Platform Basics

| Feature | Custify | Totango | 
|---|---|---|
| **Dynamic Segmentation** | 9.4 (16 reviews) | 8.4 (228 reviews) ✓ Verified | 
| **Journey Optimization** | 8.7 (17 reviews) | 8.2 (227 reviews) ✓ Verified | 

#### Platform Data

| Feature | Custify | Totango | 
|---|---|---|
| **Journey Reporting** | 8.4 (16 reviews) | 8.0 (221 reviews) ✓ Verified | 
| **Trends Reporting** | 8.4 (16 reviews) | 7.9 (222 reviews) ✓ Verified | 
| **Dashboards** | 8.8 (17 reviews) | 8.3 (242 reviews) ✓ Verified | 
| **Advanced Data Filtering** | 9.0 (16 reviews) | 8.2 (227 reviews) ✓ Verified | 

#### Platform Additional Functionality

| Feature | Custify | Totango | 
|---|---|---|
| **Journey Mapping** | 8.4 (15 reviews) | 8.2 (219 reviews) ✓ Verified | 
| **Integrations** | 8.9 (14 reviews) | 7.9 (227 reviews) ✓ Verified | 
| **Automated Alerts** | 9.0 (14 reviews) | 8.1 (199 reviews) | 

#### Agentic AI - Customer Journey Analytics

| Feature | Custify | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (15 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (15 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (15 reviews) | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Custify** | 8.4/10 | 8 |
| **Totango** | 7.8/10 | 126 |

#### Analytics

| Feature | Custify | Totango | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.8 (8 reviews) | 8.1 (101 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 9.4 (8 reviews) | 8.2 (95 reviews) | 
| **Customer Effort Score (CES)** | 8.8 (7 reviews) | Feature Not Available | 
| **Gamification** | 6.7 (7 reviews) | Feature Not Available | 

#### Customization

| Feature | Custify | Totango | 
|---|---|---|
| **Stakeholder Management** | 8.6 (6 reviews) | 8.0 (90 reviews) | 
| **Multilanguage Support** | 7.5 (6 reviews) | Feature Not Available | 
| **Multiple Branding Support** | 8.7 (5 reviews) | 7.6 (76 reviews) | 
| **Vertical-specific Solutions** | 8.3 (6 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Custify | Totango | 
|---|---|---|
| **AI Text Generation** | 7.4 (7 reviews) | 6.4 (51 reviews) | 
| **AI Text Summarization** | 8.3 (7 reviews) | 6.4 (52 reviews) | 

#### Agentic AI - Experience Management

| Feature | Custify | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (8 reviews) | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Custify** | 8.3/10 | 21 |
| **Totango** | 8.1/10 | 243 |

#### Onboarding Setup

| Feature | Custify | Totango | 
|---|---|---|
| **Workflows** | 8.8 (20 reviews) | 8.2 (221 reviews) | 
| **Templates** | 8.6 (20 reviews) | 7.9 (212 reviews) | 
| **Checklists** | 8.9 (20 reviews) | 8.0 (202 reviews) | 

#### Project Tracking

| Feature | Custify | Totango | 
|---|---|---|
| **Monitoring** | 7.5 (19 reviews) | 8.2 (199 reviews) | 
| **Resources** | 7.7 (18 reviews) | Feature Not Available | 
| **Content** | 8.0 (19 reviews) | 8.0 (195 reviews) | 
| **Tasks** | 9.0 (19 reviews) | 8.4 (212 reviews) | 
| **Optimization** | 8.3 (18 reviews) | 8.0 (193 reviews) | 

#### Customer Engagement

| Feature | Custify | Totango | 
|---|---|---|
| **Portal** | 8.3 (18 reviews) | 7.9 (188 reviews) | 
| **Engagement** | 8.3 (18 reviews) | 8.0 (204 reviews) | 
| **Branding** | 8.0 (18 reviews) | 7.7 (199 reviews) | 
| **Visibility** | 8.1 (18 reviews) | 8.3 (198 reviews) | 
| **Collaboration** | 8.3 (18 reviews) | Feature Not Available | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Custify** | N/A | N/A |
| **Totango** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Custify | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (8):** [Customer Success Software](https://www.g2.com/categories/customer-success), [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Client Onboarding Software](https://www.g2.com/categories/client-onboarding), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to Custify (1):** [Product Analytics Software](https://www.g2.com/categories/product-analytics)

**Unique to Totango (1):** [SAP Store Software](https://www.g2.com/categories/sap-store)


---
## Reviewer Demographics

### By Company Size

| Segment | Custify | Totango | 
|---|---|---|
| **Small-Business** | 64.0% | 22.3% | 
| **Mid-Market** | 33.1% | 57.1% | 
| **Enterprise** | 2.9% | 20.6% | 

### By Industry

#### Custify

- **Computer Software:** 48.9%
- **Information Technology and Services:** 14.6%
- **Marketing and Advertising:** 9.8%
- **Events Services:** 1.7%
- **Financial Services:** 1.7%
- **Higher Education:** 1.5%
- **Internet:** 1.5%
- **Staffing and Recruiting:** 1.3%
- **Human Resources:** 1.3%
- **Leisure, Travel & Tourism:** 1.3%
- **Other:** 16.7%

#### Totango

- **Computer Software:** 36.2%
- **Information Technology and Services:** 19.0%
- **Telecommunications:** 4.3%
- **Internet:** 3.4%
- **Marketing and Advertising:** 3.4%
- **Computer & Network Security:** 3.1%
- **Financial Services:** 2.6%
- **Hospital & Health Care:** 1.6%
- **Education Management:** 1.5%
- **E-Learning:** 1.5%
- **Other:** 23.5%

---
## Alternatives

### Alternatives to Custify

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1688 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (697 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (659 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1288 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [GUIDEcx](https://www.g2.com/products/guidecx/reviews) — 4.6/5 stars (461 reviews)

### Alternatives to Totango

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1688 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (697 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) — 4.5/5 stars (565 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1762 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1353 reviews)
- [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — 4.6/5 stars (765 reviews)

---
## Top Discussions

### Custify

- Title: [What support do you offer?](https://www.g2.com/discussions/what-support-do-you-offer-f6ff3699-53c6-47be-8741-ad0d57ce8290) — 1 comment, 1 upvote
  > **Top comment:** "Depending on your plan, you will have support via chat, email, phone and even Slack. "
- Title: [What integrations do you offer? Will you add an additional integration for my company?](https://www.g2.com/discussions/what-integrations-do-you-offer-will-you-add-an-additional-integration-for-my-company) — 1 comment, 1 upvote
  > **Top comment:** "The native integrations are constantly enhanced, for the currently supported platforms please have a look at the integration catalogue that can be found..."
- Title: [Can I send unlimited customer data into Custify?](https://www.g2.com/discussions/can-i-send-unlimited-customer-data-into-custify) — 1 comment, 1 upvote
  > **Top comment:** "Data storage and data retention depends on the plan that you choose. "
- Title: [How do we get started?](https://www.g2.com/discussions/how-do-we-get-started) — 1 comment, 1 upvote
  > **Top comment:** "Simply head to http://custify.com and subscribe for a demo"
- Title: [Where is my data stored?](https://www.g2.com/discussions/where-is-my-data-stored) — 1 comment, 1 upvote
  > **Top comment:** "Your data is stored in a data center either within the European Union or in the US, depending on your preference. "

### Totango

- Title: [What would be the best way to load the pages faster?](https://www.g2.com/discussions/51442-what-would-be-the-best-way-to-load-the-pages-faster) — 2 comments
  > **Top comment:** "Only way I've seen is to restrict your filters on notifications (the first page for me at least)"
- Title: [What are best practices for CSM assignment process - both dynamic and static?](https://www.g2.com/discussions/16231-what-are-best-practices-for-csm-assignment-process-both-dynamic-and-static) — 2 comments, 1 upvote
  > **Top comment:** "Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequently"
- Title: [1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email](https://www.g2.com/discussions/1-embed-a-pdf-fillable-form-2-prepopulated-email-response-be-hyperlink-to-an-automated-email) — 1 comment, 1 upvote
  > **Top comment:** "Julio, thank you for your questions and  patience. 
Totango support forms, however not in a PDF format. As for triggering responses, we can absolutely..."
- Title: [I would like for Totango to be able to send desktop notifications.](https://www.g2.com/discussions/totango-i-would-like-for-totango-to-be-able-to-send-desktop-notifications) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jon,

That definitely a great idea. The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the..."
- Title: [I would like for Totango to be able to send desktop notifications.](https://www.g2.com/discussions/i-would-like-for-totango-to-be-able-to-send-desktop-notifications) — 1 comment
  > **Top comment:** "Hi Jon, 

The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the features are coming directly..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/custify-vs-totango)