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Compare Custellence and TheyDo 
At a Glance
Market Segments
Enterprise (54.5% of reviews)
Enterprise (45.2% of reviews)
Entry-Level Pricing
$199.00 Per Month
Free
Custellence
Star Rating
(11)4.3 out of 5
Market Segments
Enterprise (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
$199.00 Per Month
Browse all 3 pricing plansTheyDo
Star Rating
(62)4.5 out of 5
Market Segments
Enterprise (45.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansCustellence vs TheyDo
When assessing the two solutions, reviewers found Custellence easier to use and set up. However, TheyDo is easier to administer. Reviewers also preferred doing business with TheyDo overall.
- Reviewers felt that Custellence meets the needs of their business better than TheyDo.
- When comparing quality of ongoing product support, reviewers felt that Custellence is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TheyDo over Custellence.
Pricing
Entry-Level Pricing
Custellence
Collaborate
$199.00
Per Month
For mid-sized teams and departments that needs a flexible tool for collaborating on their customer journeys.
- Unlimited journey maps
- 1 workspace
- Unlimited users
Free Trial
Custellence
Free Trial is available
TheyDo
Free Trial is available
Ratings
Meets Requirements
9.1
9
8.1
56
Ease of Use
8.7
9
8.2
58
Ease of Setup
9.7
6
7.9
44
Ease of Admin
8.3
6
8.7
26
Quality of Support
8.7
9
8.4
44
Has the product been a good partner in doing business?
8.6
6
9.4
26
Product Direction (% positive)
8.5
8
9.4
57
Features by Category
Platform Basics
7.7
8
7.7
52
7.5
8
6.5
51
8.3
7
8.1
50
7.9
7
8.6
50
Feature Not Available
6.0
44
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Platform Basics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Data
Not enough data
7.8
16
Not enough data
6.8
16
Not enough data
6.5
16
Not enough data
7.0
16
Platform Additional Functionality
Not enough data
9.3
16
Not enough data
5.8
16
Not enough data
Feature Not Available
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Custellence and TheyDo are categorized as Customer Journey Mapping
Unique Categories
Custellence is categorized as Diagramming
TheyDo is categorized as Customer Journey Analytics
Reviews
Reviewers' Company Size
Custellence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TheyDo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
18.2%
Consulting
9.1%
Telecommunications
9.1%
Management Consulting
9.1%
Machinery
9.1%
Other
45.5%
Telecommunications
6.5%
Design
6.5%
Consulting
4.8%
Retail
4.8%
Human Resources
4.8%
Other
72.6%
Discussions
What is Custellence used for?
1 Comment
PG
Custellence helps businesses create customer journey maps to understand interactions and improve experiences.Read more
Custellence has no more discussions with answers
What is TheyDo used for?
1 Comment
Official Response from TheyDo
TheyDo helps you make better decisions for your business by putting your customer at the heart of operations. It's a centralized hub where customer journeys...Read more
TheyDo has no more discussions with answers
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