Compare Custellence and Smaply 
At a Glance
Market Segments
Enterprise (54.5% of reviews)
Mid-Market (53.3% of reviews)
Entry-Level Pricing
$199.00 Per Month
€0.00 1 user Per Year
Custellence
Star Rating
(11)4.3 out of 5
Market Segments
Enterprise (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
$199.00 Per Month
Browse all 3 pricing plansSmaply
Star Rating
(15)4.5 out of 5
Market Segments
Mid-Market (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00 1 user Per Year
Browse all 4 pricing plansCustellence vs Smaply
- Reviewers felt that Smaply meets the needs of their business better than Custellence.
- When comparing quality of ongoing product support, reviewers felt that Smaply is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Smaply over Custellence.
Pricing
Entry-Level Pricing
Custellence
Collaborate
$199.00
Per Month
For mid-sized teams and departments that needs a flexible tool for collaborating on their customer journeys.
- Unlimited journey maps
- 1 workspace
- Unlimited users
Smaply
Free
€0.00
1 user Per Year
Simple journey maps for quick results.
- 1 personal workspace
- 10 maps
- 10 personas
Free Trial
Custellence
Free Trial is available
Smaply
Free Trial is available
Ratings
Meets Requirements
9.1
9
9.8
9
Ease of Use
8.7
9
9.5
10
Ease of Setup
9.7
6
Not enough data
Ease of Admin
8.3
6
Not enough data
Quality of Support
8.7
9
9.8
9
Has the product been a good partner in doing business?
8.6
6
Not enough data
Product Direction (% positive)
8.5
8
10.0
9
Features by Category
Platform Basics
7.7
8
9.2
8
7.5
8
9.0
8
8.3
7
9.4
8
7.9
7
9.4
8
Feature Not Available
Not enough data
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Categories
Categories
Shared Categories
Custellence and Smaply are categorized as Customer Journey Mapping
Reviews
Reviewers' Company Size
Custellence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smaply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
18.2%
Consulting
9.1%
Telecommunications
9.1%
Management Consulting
9.1%
Machinery
9.1%
Other
45.5%
Information Technology and Services
20.0%
Financial Services
13.3%
Banking
13.3%
Consulting
6.7%
Telecommunications
6.7%
Other
40.0%
Alternatives
Discussions
What is Custellence used for?
1 Comment
PG
Custellence helps businesses create customer journey maps to understand interactions and improve experiences.Read more
Custellence has no more discussions with answers
Smaply has no discussions with answers
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