# CTM vs CloudTalk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that CloudTalk excels in affordability and user-friendliness, making it a popular choice for small businesses. Users appreciate its streamlined workflow, especially with features like tagging and automated call handling, which help maintain organization during high-volume outbound sessions.
- **Users say** that CTM stands out for its exceptional customer support, with many highlighting the responsiveness of their agency partners. This level of support is crucial for users who rely on the platform daily to gain insights into lead output and track client calls effectively.
- **According to verified reviews** , CloudTalk's implementation process is notably quick and straightforward, allowing users to create campaigns and see results without hassle. This ease of setup is a significant advantage for teams looking to hit the ground running.
- **Reviewers mention** that while CTM offers robust features for tracking and attributing inbound calls to specific marketing campaigns, some users find it challenging to configure the software to match their unique workflow needs, which can hinder overall satisfaction.
- **G2 reviewers highlight** that CTM provides high-quality analytics and call recording capabilities, which are essential for businesses focused on understanding their marketing effectiveness. Users find value in tracking calls from various sources, such as Google Ads, to identify high-quality leads.
- **Users express** that while CloudTalk offers good support from its sales team, some features may not be as comprehensive as those found in CTM, particularly in areas like advanced analytics and call tracking, which are critical for data-driven decision-making.



| | CTM | CloudTalk | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 758 | 1,845 | 
| **Largest Market Segment** | Small-Business (66.2% of reviews) | Small-Business (64.2% of reviews) | 
| **Entry Level Price** | $79.00 Per Month | $25.00 1 User Per Year | 

---
## Top Pros & Cons

### CTM

Pros:
- Customer Support (49 reviews)
- Ease of Use (48 reviews)

Cons:
- Learning Curve (23 reviews)
- Complexity (15 reviews)

### CloudTalk

Pros:
- Ease of Use (358 reviews)
- Reliability (170 reviews)

Cons:
- Call Issues (176 reviews)
- Connection Issues (81 reviews)

---
## Ratings Comparison
| Rating | CTM | CloudTalk | 
|---|---|---|
  | **Meets Requirements** | 9.1 (629 reviews) | 8.7 (1591 reviews) | 
  | **Ease of Use** | 8.6 (635 reviews) | 9.1 (1625 reviews) | 
  | **Ease of Setup** | 8.4 (532 reviews) | 8.9 (1234 reviews) | 
  | **Ease of Admin** | 8.7 (529 reviews) | 8.9 (637 reviews) | 
  | **Quality of Support** | 9.0 (584 reviews) | 8.7 (1441 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (524 reviews) | 8.9 (638 reviews) | 
  | **Product Direction (% positive)** | 9.1 (628 reviews) | 8.8 (1526 reviews) | 

---
## Pricing

### CTM

#### Entry-Level Pricing

Plan: Marketing Lite

Price: $79.00 Per Month

Description: Attribution essentials to measure the impact of your marketing efforts



Key Features:
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing

[Browse all 4 editions](https://www.g2.com/products/ctm-ctm/pricing)

#### Free Trial

Yes

### CloudTalk

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 User Per Year

Description: Get all the essentials to set up a professional phone system.

Key Features:
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Local numbers in 160+ countries
- Desktop apps (Windows, Mac, Linux) + Mobile apps (iOS & Android)

[Browse all 4 editions](https://www.g2.com/products/cloudtalk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **CloudTalk** | 8.1/10 | 278 |

#### Dialing Options

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.6 (234 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.5 (226 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | Feature Not Available | 

#### Agent Tools

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.1 (206 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.2 (213 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.9 (243 reviews) ✓ Verified | 

#### Automation

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.3 (203 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.3 (199 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.2 (200 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (21 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 7.9 (19 reviews) | 
| **Compliance Monitoring** | Not enough data | 8.1 (18 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 7.6 (19 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 7.1/10 | 59 |
| **CloudTalk** | N/A | N/A |

#### Call Analytics

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Call Recording** | 9.6 (54 reviews) ✓ Verified | Not enough data | 
| **Machine Learning** | 8.4 (33 reviews) ✓ Verified | Not enough data | 
| **Call Analysis** | 9.0 (46 reviews) ✓ Verified | Not enough data | 
| **Lead Qualification** | 8.9 (45 reviews) ✓ Verified | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Customer Scoring** | 8.7 (40 reviews) ✓ Verified | Not enough data | 
| **Speech-to-Text** | 8.5 (39 reviews) ✓ Verified | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CTM | CloudTalk | 
|---|---|---|
| **AI Text Summarization** | 6.8 (11 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | 5.8 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 5.6 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 5.8 (6 reviews) | Not enough data | 
| **Decision Making** | 4.7 (6 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **CloudTalk** | 8.9/10 | 110 |

#### Quality Assurance

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Evaluation** | Not enough data | 9.1 (80 reviews) | 
| **Calibration** | Not enough data | 9.0 (77 reviews) | 
| **Reports** | Not enough data | 9.0 (82 reviews) | 

#### Engagement

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Feedback** | Not enough data | 8.7 (78 reviews) | 
| **Dashboards** | Not enough data | 9.2 (90 reviews) | 
| **Training** | Not enough data | 8.7 (77 reviews) | 

#### Performance

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Integrations** | Not enough data | 9.0 (81 reviews) | 
| **Compliance** | Not enough data | 9.1 (82 reviews) | 

#### Generative AI

| Feature | CTM | CloudTalk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.6 (22 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (33 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 9.1/10 | 65 |
| **CloudTalk** | 8.3/10 | 906 |

#### Channels

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Voice** | 9.7 (32 reviews) ✓ Verified | 9.0 (771 reviews) ✓ Verified | 
| **Social** | 8.7 (22 reviews) | 7.8 (506 reviews) | 
| **Web Chat** | 9.2 (19 reviews) ✓ Verified | 7.6 (489 reviews) | 
| **Mobile SMS** | 9.0 (29 reviews) ✓ Verified | 7.9 (536 reviews) ✓ Verified | 
| **Email** | 9.0 (21 reviews) | 7.8 (489 reviews) | 

#### Generative AI

| Feature | CTM | CloudTalk | 
|---|---|---|
| **AI Text-to-Speech** | 7.9 (7 reviews) | 7.6 (280 reviews) | 

#### Functions

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Session Routing** | 9.3 (50 reviews) ✓ Verified | 8.5 (581 reviews) ✓ Verified | 
| **Session Queuing** | 9.4 (47 reviews) ✓ Verified | 8.4 (572 reviews) ✓ Verified | 
| **Concurrent Calling** | 9.5 (43 reviews) ✓ Verified | 8.6 (572 reviews) ✓ Verified | 
| **Speech Analytics** | 9.2 (21 reviews) | 8.2 (522 reviews) | 
| **Auto Dialer** | 9.4 (18 reviews) ✓ Verified | 8.3 (532 reviews) ✓ Verified | 
| **IVR** | 9.7 (27 reviews) ✓ Verified | 8.5 (524 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 9.5 (22 reviews) ✓ Verified | 8.4 (537 reviews) ✓ Verified | 
| **Persistent Data** | 9.5 (22 reviews) ✓ Verified | 8.5 (528 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | 7.8 (143 reviews) | 
| **Cross-system Integration** | 9.2 (6 reviews) | 8.5 (186 reviews) | 
| **Natural Language Interaction** | 7.3 (5 reviews) | 8.2 (144 reviews) | 
| **Proactive Assistance** | 8.0 (5 reviews) | 8.1 (141 reviews) | 

#### Administrative

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Session Summary Notes** | 9.2 (47 reviews) ✓ Verified | 8.5 (596 reviews) ✓ Verified | 
| **Administrator Access** | 9.7 (47 reviews) ✓ Verified | 8.8 (596 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 9.2 (50 reviews) ✓ Verified | 8.7 (660 reviews) ✓ Verified | 
| **Session Recording** | 9.8 (21 reviews) ✓ Verified | 8.8 (597 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 9.4 (19 reviews) ✓ Verified | 8.3 (515 reviews) ✓ Verified | 

### Attribution

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 8.0/10 | 57 |
| **CloudTalk** | N/A | N/A |

#### Attribution Modeling

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Single-Touch Attribution** | 8.7 (43 reviews) | Not enough data | 
| **Multi-Touch Attribution** | 8.1 (38 reviews) | Not enough data | 
| **Algorithmic Attribution** | Feature Not Available | Not enough data | 
| **Cross-Device Attribution** | 8.5 (33 reviews) | Not enough data | 
| **Offline Attribution** | 8.8 (39 reviews) | Not enough data | 
| **Custom Attribution** | Feature Not Available | Not enough data | 

#### Agentic AI - Attribution

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | 5.8 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 5.2 (10 reviews) | Not enough data | 

#### Marketing

| Feature | CTM | CloudTalk | 
|---|---|---|
| **B2B Attribution** | 8.7 (29 reviews) | Not enough data | 
| **B2C Attribution** | 9.0 (33 reviews) | Not enough data | 
| **Marketing Channels** | 9.5 (43 reviews) | Not enough data | 
| **Integrations** | 9.1 (49 reviews) | Not enough data | 

#### Reporting

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Dashboards** | 8.8 (48 reviews) | Not enough data | 
| **Data Visualizations** | 8.6 (46 reviews) | Not enough data | 
| **Custom Reporting** | 8.8 (43 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **CloudTalk** | 8.7/10 | 142 |

#### Workforce Management

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.7 (110 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 8.7 (104 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 8.6 (95 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 8.7 (100 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 8.7 (106 reviews) | 

#### Administration

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Automation** | Not enough data | 8.8 (116 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 8.9 (113 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.8 (118 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.5 (107 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 8.7 (100 reviews) ✓ Verified | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **CloudTalk** | 8.5/10 | 264 |

#### Platform

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Omnichannel** | Not enough data | 7.8 (211 reviews) | 
| **Mobile Access** | Not enough data | 8.3 (230 reviews) | 
| **Queue Management** | Not enough data | 8.1 (225 reviews) | 
| **Call Routing** | Not enough data | 8.5 (235 reviews) | 
| **Call Back** | Not enough data | 8.2 (236 reviews) | 
| **IVR** | Not enough data | 8.1 (224 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.2 (225 reviews) | 

#### Generative AI

| Feature | CTM | CloudTalk | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.4 (105 reviews) | 

#### Workforce Management

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.8 (233 reviews) | 
| **Performance Evaluation** | Not enough data | 8.7 (230 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (21 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.2 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 8.7 (19 reviews) | 

#### Administrative

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Call Recording** | Not enough data | 9.0 (238 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (240 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **CloudTalk** | 8.0/10 | 38 |

#### Generative AI

| Feature | CTM | CloudTalk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.0 (37 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **CloudTalk** | 9.4/10 | 32 |

#### Basic Communication - Cloud PBX

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Call Management** | Not enough data | 9.4 (29 reviews) | 
| **Communication Management** | Not enough data | 9.6 (26 reviews) | 
| **Scalability** | Not enough data | 9.7 (27 reviews) | 
| **Integrations** | Not enough data | 9.3 (27 reviews) | 
| **Mobile Accessibility** | Not enough data | 9.2 (27 reviews) | 
| **Accessibility** | Not enough data | 9.6 (24 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Security and Compliance** | Not enough data | 9.5 (25 reviews) | 
| **Analytics and Reporting** | Not enough data | 9.4 (28 reviews) | 
| **Support and Reliability** | Not enough data | 9.4 (26 reviews) | 
| **Automated attendant** | Not enough data | 8.5 (25 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **CloudTalk** | 7.8/10 | 260 |

#### Platform Basics - VoIP Providers

| Feature | CTM | CloudTalk | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.3 (23 reviews) | 
| **Call Management** | Not enough data | 8.8 (25 reviews) | 
| **Network monitoring** | Not enough data | 8.3 (23 reviews) | 
| **Integrations** | Not enough data | 8.5 (30 reviews) | 
| **Virtual PBX** | Not enough data | 7.7 (22 reviews) | 
| **SIP trunking services** | Not enough data | 7.4 (22 reviews) | 

#### Basic Communication

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Phone Calls** | Not enough data | 9.0 (246 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | 6.5 (139 reviews) | 
| **Instant Messaging** | Not enough data | 7.1 (159 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | 6.3 (130 reviews) | 
| **Conference Calls** | Not enough data | 7.3 (148 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 8.0 (161 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.8 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (14 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 7.5 (14 reviews) | 

#### Access

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Software Pairing** | Not enough data | 8.0 (156 reviews) | 
| **Browser Extension** | Not enough data | 8.1 (173 reviews) ✓ Verified | 
| **Individual Download** | Not enough data | 8.3 (180 reviews) ✓ Verified | 

#### Advanced Features

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Hold Music** | Not enough data | 7.6 (162 reviews) ✓ Verified | 
| **Automated Attendants** | Not enough data | 7.6 (154 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | 8.9 (212 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **CloudTalk** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 8.8/10 | 18 |
| **CloudTalk** | 8.1/10 | 535 |

#### Agentic AI - Outbound Call Tracking

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (14 reviews) | 7.4 (88 reviews) | 
| **Natural Language Interaction** | 7.6 (13 reviews) | 7.4 (88 reviews) | 

#### Calling

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Record Calls** | 9.8 (18 reviews) | 9.0 (487 reviews) | 
| **Generate Location** | 9.2 (17 reviews) | 8.1 (401 reviews) | 
| **Call Types** | 9.5 (18 reviews) | 8.5 (431 reviews) | 
| **Click-to-Call** | 9.5 (16 reviews) | 8.8 (456 reviews) | 
| **Auto Dialer** | 9.2 (17 reviews) | 8.2 (107 reviews) | 

#### Contacts

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Personalization** | 9.5 (16 reviews) | 8.1 (418 reviews) | 
| **Information Locater** | 9.4 (16 reviews) | 8.0 (391 reviews) | 
| **Record Prospect Data** | 9.4 (16 reviews) | 8.2 (403 reviews) | 

#### Insights

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Notes** | 8.2 (17 reviews) | 8.5 (426 reviews) | 
| **Daily Summary** | 8.9 (17 reviews) | 8.4 (408 reviews) | 
| **Automated Voicemails** | 8.9 (17 reviews) | 8.3 (382 reviews) | 
| **Automated Emails** | Feature Not Available | 7.2 (344 reviews) | 
| **Sorts Prospects** | 7.3 (16 reviews) | 7.5 (350 reviews) | 
| **Automated Note Taking** | 8.6 (15 reviews) | 8.0 (97 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 7.8/10 | 8 |
| **CloudTalk** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | 5.7 (5 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Knowledge Base** | 8.8 (8 reviews) | Not enough data | 
| **Coaching Materials** | 8.5 (8 reviews) | Not enough data | 
| **Playbook Creation** | 7.6 (7 reviews) | Not enough data | 
| **Video Record** | 7.9 (8 reviews) | Not enough data | 

#### Feedback

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Review** | 8.1 (8 reviews) | Not enough data | 
| **Scorecard** | 7.4 (7 reviews) | Not enough data | 
| **Coaching Card** | 7.4 (7 reviews) | Not enough data | 
| **Leaderboard** | 7.4 (7 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (8 reviews) | Not enough data | 
| **Notifications** | 7.9 (8 reviews) | Not enough data | 
| **Competition** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | CTM | CloudTalk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 9.4/10 | 21 |
| **CloudTalk** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Tenancy Flexibility** | 9.6 (13 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 9.4 (12 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 9.3 (10 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Voicemail to Email** | 9.5 (13 reviews) | Not enough data | 
| **Voicemail to SMS** | 9.4 (9 reviews) | Not enough data | 
| **File Sharing** | 8.9 (11 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.5 (11 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | Feature Not Available | Not enough data | 
| **Conference Transcripts** | 9.8 (9 reviews) | Not enough data | 

### Account-Based Execution

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **CloudTalk** | N/A | N/A |

#### Marketing Distribution

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Segmentation ** | Not enough data | Not enough data | 
| **Personalized Messaging ** | Not enough data | Not enough data | 
| **Website Personalization ** | Not enough data | Not enough data | 
| **Email Campaigns ** | Not enough data | Not enough data | 
| **Digital Advertising** | Not enough data | Not enough data | 
| **Direct Mail** | Not enough data | Not enough data | 

#### Campaign Planning

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Strategy Mapping ** | Not enough data | Not enough data | 
| **Prioritized Accounts ** | Not enough data | Not enough data | 
| **Trending Accounts ** | Not enough data | Not enough data | 
| **Sales Activation** | Not enough data | Not enough data | 

#### Integrations

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Ad Network Integrations ** | Not enough data | Not enough data | 
| **Buyer Intent Data Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 

### Inbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 8.5/10 | 333 |
| **CloudTalk** | N/A | N/A |

#### Phone Number Management

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Local Phone Numbers** | 9.2 (293 reviews) | Not enough data | 
| **Toll-Free Numbers** | 9.1 (248 reviews) | Not enough data | 
| **Port Existing Numbers** | 8.8 (179 reviews) | Not enough data | 

#### Tracking

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Visitor & Keyword Tracking** | 8.9 (266 reviews) | Not enough data | 
| **Dynamic Number Insertion** | 9.1 (227 reviews) | Not enough data | 
| **Multi-Channel Call Attribution** | 8.9 (230 reviews) | Not enough data | 

#### Analytics

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Call Data** | 9.0 (294 reviews) | Not enough data | 
| **Call Recording** | 9.3 (299 reviews) | Not enough data | 
| **Advanced Reporting** | 8.7 (269 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.4 (100 reviews) | Not enough data | 

#### Call Routing

| Feature | CTM | CloudTalk | 
|---|---|---|
| **IVR** | 8.9 (168 reviews) | Not enough data | 
| **Call Scheduling** | 8.9 (149 reviews) | Not enough data | 
| **Geo-Routing** | 8.6 (136 reviews) | Not enough data | 

#### Administration

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Martech Integrations** | 8.6 (85 reviews) | Not enough data | 
| **Privacy, Security, and Compliance** | 9.2 (130 reviews) | Not enough data | 
| **Performance and Reliability** | 9.1 (148 reviews) | Not enough data | 

#### Agentic AI - Inbound Call Tracking

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | 6.2 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 6.1 (22 reviews) | Not enough data | 

### Marketing Analytics

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 8.2/10 | 68 |
| **CloudTalk** | N/A | N/A |

#### Marketing Operations

| Feature | CTM | CloudTalk | 
|---|---|---|
| **ROI Tracking** | 8.3 (44 reviews) | Not enough data | 
| **Data Collection** | 9.1 (57 reviews) | Not enough data | 
| **Customer Insights** | 8.8 (47 reviews) | Not enough data | 
| **Multi-User Access** | 9.1 (58 reviews) | Not enough data | 
| **Spend Management** | 8.3 (45 reviews) | Not enough data | 
| **White Label** | 8.5 (42 reviews) | Not enough data | 

#### Campaign Activity

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Campaign Insights** | 8.8 (51 reviews) | Not enough data | 
| **Reports and Dashboards** | 8.7 (62 reviews) | Not enough data | 
| **Campaign Stickiness** | 8.0 (44 reviews) | Not enough data | 
| **Multichannel Tracking** | 8.9 (55 reviews) | Not enough data | 
| **Brand Optimization** | 8.3 (40 reviews) | Not enough data | 
| **Predictive Analytics** | 7.5 (35 reviews) | Not enough data | 

#### Agentic AI - Marketing Analytics

| Feature | CTM | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (11 reviews) | Not enough data | 

---
## Categories
**Shared Categories (3):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to CTM (7):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking), [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Attribution Software](https://www.g2.com/categories/attribution), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to CloudTalk (6):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | CTM | CloudTalk | 
|---|---|---|
| **Small-Business** | 66.2% | 64.2% | 
| **Mid-Market** | 30.3% | 31.6% | 
| **Enterprise** | 3.6% | 4.2% | 

### By Industry

#### CTM

- **Marketing and Advertising:** 38.4%
- **Internet:** 6.3%
- **Construction:** 4.1%
- **Consumer Services:** 3.8%
- **Hospital & Health Care:** 3.8%
- **Health, Wellness and Fitness:** 3.7%
- **Information Technology and Services:** 2.7%
- **Real Estate:** 2.7%
- **Computer Software:** 2.1%
- **Mental Health Care:** 1.8%
- **Other:** 30.5%

#### CloudTalk

- **Computer Software:** 10.3%
- **Information Technology and Services:** 9.1%
- **Marketing and Advertising:** 6.7%
- **Financial Services:** 5.0%
- **Education Management:** 4.3%
- **Consumer Services:** 3.2%
- **Leisure, Travel & Tourism:** 3.0%
- **Automotive:** 3.0%
- **Accounting:** 2.2%
- **Real Estate:** 2.2%
- **Other:** 51.1%

---
## Alternatives

### Alternatives to CTM

- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1717 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (576 reviews)
- [WhatConverts](https://www.g2.com/products/whatconverts/reviews) — 4.9/5 stars (308 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1600 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1374 reviews)
- [Marchex](https://www.g2.com/products/marchex/reviews) — 4.1/5 stars (184 reviews)

### Alternatives to CloudTalk

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1600 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1374 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1731 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (491 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)

---
## Top Discussions

### CTM

- Title: [What do you think is the best thing about Call Tracking Metrics](https://www.g2.com/discussions/33938-what-do-you-think-is-the-best-thing-about-call-tracking-metrics) — 2 comments, 1 upvote
  > **Top comment:** "very convenient"
- Title: [Need referral for creative Implementation Consultant](https://www.g2.com/discussions/need-referral-for-creative-implementation-consultant) — 1 comment, 1 upvote
  > **Top comment:** "Try Blue Pig Media. I’ve heard they’re quite good. "
- Title: [Why is texting difficult on the platform](https://www.g2.com/discussions/33937-why-is-texting-difficult-on-the-platform) — 1 comment, 1 upvote
  > **Top comment:** "Do you mean to the receiving user of a response? "
- Title: [How do I delete a custom tag that I made?](https://www.g2.com/discussions/15086-how-do-i-delete-a-custom-tag-that-i-made) — 1 comment, 1 upvote
  > **Top comment:** "Hey Adrian! Good question. Both Reporting Tags and Call Tags can be customized, so the answer would depend on which you're referring to. 

Reporting Tags:..."
- Title: [What if I already have numbers I want to keep?](https://www.g2.com/discussions/what-if-i-already-have-numbers-i-want-to-keep) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No problem, this is a process called porting. We will gladly port over your already existing number into our system for no additional cost. (USA and Canada..."

### CloudTalk

- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "Make phone calls from a digital platform. Generally used for companies that use Call Centers."
- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) — 2 comments
  > **Top comment:** "For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls."
- Title: [I want sync my HubSpot data with its language property to mapped to the custom field of  Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Manoj! 

In order to set the integration right it is sufficient to follow this article:..."
- Title: [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi John, the best way of answering calls is using our Desktop application. 

Best regards!"
- Title: [Cloudtalk or alternative.   Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Christopher! 

We definitely recommend CloudTalk and will be very happy to prove we are the number one choice in our pricing segment.

Best wishes"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ctm-ctm-vs-cloudtalk)