# CTM, Phonexa vs Marchex Comparison

| | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.9 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 758 | 163 | 184 | 
| **Largest Market Segment** | Small-Business (66.2% of reviews) | Small-Business (88.0% of reviews) | Small-Business (54.4% of reviews) | 
| **Entry Level Price** | $79.00 Per Month | Contact Us | Free Trial Per Month | 

---
## Top Pros & Cons

### CTM

Pros:
- Customer Support (49 reviews)
- Ease of Use (47 reviews)

Cons:
- Learning Curve (23 reviews)
- Complexity (15 reviews)

### Phonexa

Pros:
- Customer Support (64 reviews)
- Ease of Use (45 reviews)

Cons:
- Learning Curve (24 reviews)
- Steep Learning Curve (20 reviews)

### Marchex

**Not enough data**

---
## Ratings Comparison
| Rating | CTM | Phonexa | Marchex | 
|---|---|---|---|
  | **Meets Requirements** | 9.1 (629 reviews) | 9.8 (133 reviews) | 8.2 (168 reviews) | 
  | **Ease of Use** | 8.6 (635 reviews) | 8.7 (136 reviews) | 8.0 (167 reviews) | 
  | **Ease of Setup** | 8.4 (532 reviews) | 8.8 (102 reviews) | 7.8 (134 reviews) | 
  | **Ease of Admin** | 8.7 (529 reviews) | 9.2 (68 reviews) | 7.9 (134 reviews) | 
  | **Quality of Support** | 9.0 (584 reviews) | 10.0 (134 reviews) | 8.2 (159 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (524 reviews) | 9.9 (67 reviews) | 8.3 (133 reviews) | 
  | **Product Direction (% positive)** | 9.1 (628 reviews) | 9.6 (126 reviews) | 7.2 (165 reviews) | 

---
## Pricing

### CTM

#### Entry-Level Pricing

Plan: Marketing Lite

Price: $79.00 Per Month

Description: Attribution essentials to measure the impact of your marketing efforts



Key Features:
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing

[Browse all 4 editions](https://www.g2.com/products/ctm-ctm/pricing)

#### Free Trial

Yes

### Phonexa

#### Entry-Level Pricing

Plan: Custom 

Price: Contact Us

Description: Contact us to customize your Phonexa experience with the features you need. 

Key Features:
- Direct Post and Ping-Post Lead Routing
- Real-time Tracking, Reporting, and Analytics
- Ping Tree Management

[Learn more about Phonexa](https://www.g2.com/products/phonexa/reviews)

#### Free Trial

No

### Marchex

#### Entry-Level Pricing

Plan: Marchex Marketing Edge - Core

Price: Free Trial Per Month

Description: Know which marketing efforts generate inbound calls and texts

Key Features:
- Call tracking using toll-free and local numbers
- Basic routing (IVR selection, Time of Day, Follow-me)
- Dynamic Number Insertion: 1:1, Channel, Session, Keyword, or Campaign Attribution

[Browse all 2 editions](https://www.g2.com/products/marchex/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Phonexa** | N/A | N/A |
| **Marchex** | N/A | N/A |

#### Metrics

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Sessions - Digital Analytics** | Not enough data | Not enough data | Not enough data | 
| **Engagement** | Not enough data | Not enough data | Not enough data | 
| **Entry and Exit Pages** | Not enough data | Not enough data | Not enough data | 
| **Standard Event Tracking** | Not enough data | Not enough data | Not enough data | 
| **Custom Event Tracking** | Not enough data | Not enough data | Not enough data | 
| **Retention** | Not enough data | Not enough data | Not enough data | 
| **Return** | Not enough data | Not enough data | Not enough data | 
| **Conversions** | Not enough data | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | Not enough data | 

#### Reporting

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | Not enough data | 
| **Trending** | Not enough data | Not enough data | Not enough data | 
| **Retroactive Reporting** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Mobile Reporting** | Not enough data | Not enough data | Not enough data | 
| **Unification Across Devices** | Not enough data | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | Not enough data | 

#### Other

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **User Data** | Not enough data | Not enough data | Not enough data | 
| **Site Search Reporting** | Not enough data | Not enough data | Not enough data | 
| **Load Time Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Campaign Tracking** | Not enough data | Not enough data | Not enough data | 
| **E-Commerce** | Not enough data | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | Not enough data | 
| **Administration Alerts** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Digital Analytics

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **API / Integrations** | Not enough data | Not enough data | Not enough data | 
| **QA Testing** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Phonexa** | N/A | N/A |
| **Marchex** | N/A | N/A |

#### Lead Generation

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 7.1/10 | 59 |
| **Phonexa** | N/A | N/A |
| **Marchex** | 9.0/10 | 5 |

#### Call Analytics

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Call Recording** | 9.6 (54 reviews) ✓ Verified | Not enough data | 9.7 (5 reviews) | 
| **Machine Learning** | 8.4 (33 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Call Analysis** | 9.0 (46 reviews) ✓ Verified | Not enough data | 8.3 (5 reviews) | 
| **Lead Qualification** | 8.9 (45 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Customer Scoring** | 8.7 (40 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Speech-to-Text** | 8.5 (39 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **AI Text Summarization** | 6.8 (11 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Autonomous Task Execution** | 5.8 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 5.6 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.7 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 5.8 (6 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 4.7 (6 reviews) | Not enough data | Not enough data | 

### Affiliate Marketing

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Phonexa** | 9.6/10 | 71 |
| **Marchex** | N/A | N/A |

#### Link Options

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Custom Links** | Not enough data | 9.5 (53 reviews) | Not enough data | 
| **Referral Link Generator** | Not enough data | 9.6 (53 reviews) | Not enough data | 
| **Smart Link** | Not enough data | 9.6 (53 reviews) | Not enough data | 

#### Agentic AI - Affiliate Marketing

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Tracking Options

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Email Updates** | Not enough data | 9.5 (58 reviews) | Not enough data | 
| **Affiliate Tracking** | Not enough data | 9.8 (62 reviews) | Not enough data | 
| **Cookieless Tracking** | Not enough data | 9.8 (56 reviews) | Not enough data | 

#### Affiliate Management

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Affiliate Network** | Not enough data | 9.6 (61 reviews) | Not enough data | 
| **Commissions and Payouts** | Not enough data | 9.6 (63 reviews) | Not enough data | 
| **Customization** | Not enough data | 9.5 (64 reviews) | Not enough data | 

### Visitor Behavior Intelligence

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Phonexa** | N/A | N/A |
| **Marchex** | N/A | N/A |

#### Reporting

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Visit Tracking** | Not enough data | Not enough data | Not enough data | 
| **Visitor Retention** | Not enough data | Not enough data | Not enough data | 
| **Visitor Engagement** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 9.1/10 | 65 |
| **Phonexa** | N/A | N/A |
| **Marchex** | N/A | N/A |

#### Channels

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Voice** | 9.7 (32 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Social** | 8.7 (22 reviews) | Not enough data | Not enough data | 
| **Web Chat** | 9.2 (19 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Mobile SMS** | 9.0 (29 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Email** | 9.0 (21 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.9 (7 reviews) | Not enough data | Not enough data | 

#### Functions

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Session Routing** | 9.3 (50 reviews) ✓ Verified | 9.6 (8 reviews) | Not enough data | 
| **Session Queuing** | 9.4 (47 reviews) ✓ Verified | 9.5 (7 reviews) | Not enough data | 
| **Concurrent Calling** | 9.5 (43 reviews) ✓ Verified | 9.3 (5 reviews) | Not enough data | 
| **Speech Analytics** | 9.2 (21 reviews) | Not enough data | Not enough data | 
| **Auto Dialer** | 9.4 (18 reviews) ✓ Verified | Not enough data | Not enough data | 
| **IVR** | 9.7 (27 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Inbound Screen Pop** | 9.5 (22 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Persistent Data** | 9.5 (22 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.3 (5 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.0 (5 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Session Summary Notes** | 9.2 (47 reviews) ✓ Verified | 10.0 (7 reviews) | Not enough data | 
| **Administrator Access** | 9.7 (47 reviews) ✓ Verified | 9.4 (6 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.2 (50 reviews) ✓ Verified | 10.0 (9 reviews) | Not enough data | 
| **Session Recording** | 9.8 (21 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | 9.4 (19 reviews) ✓ Verified | Not enough data | Not enough data | 

### Attribution

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 8.0/10 | 57 |
| **Phonexa** | 8.9/10 | 6 |
| **Marchex** | N/A | N/A |

#### Attribution Modeling

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Single-Touch Attribution** | 8.7 (43 reviews) | Not enough data | Not enough data | 
| **Multi-Touch Attribution** | 8.1 (38 reviews) | Not enough data | Not enough data | 
| **Algorithmic Attribution** | Feature Not Available | Not enough data | Not enough data | 
| **Cross-Device Attribution** | 8.5 (33 reviews) | Not enough data | Not enough data | 
| **Offline Attribution** | 8.8 (39 reviews) | Not enough data | Not enough data | 
| **Custom Attribution** | Feature Not Available | Not enough data | Not enough data | 

#### Agentic AI - Attribution

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Autonomous Task Execution** | 5.8 (10 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.0 (10 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.8 (10 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 5.2 (10 reviews) | Not enough data | Not enough data | 

#### Marketing

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **B2B Attribution** | 8.7 (29 reviews) | Not enough data | Not enough data | 
| **B2C Attribution** | 9.0 (33 reviews) | Not enough data | Not enough data | 
| **Marketing Channels** | 9.5 (43 reviews) | 7.7 (5 reviews) | Not enough data | 
| **Integrations** | 9.1 (49 reviews) | 10.0 (5 reviews) | Not enough data | 

#### Reporting

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Dashboards** | 8.8 (48 reviews) | 9.7 (5 reviews) | Not enough data | 
| **Data Visualizations** | 8.6 (46 reviews) | Not enough data | Not enough data | 
| **Custom Reporting** | 8.8 (43 reviews) | 8.1 (6 reviews) | Not enough data | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Phonexa** | N/A | N/A |
| **Marchex** | N/A | N/A |

#### Compliance

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Regulations** | Not enough data | Not enough data | Not enough data | 
| **Updates** | Not enough data | Not enough data | Not enough data | 
| **Exemptions** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Scrubbing** | Not enough data | Not enough data | Not enough data | 
| **Blocking** | Not enough data | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | Not enough data | 
| **Screening** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Phone Systems** | Not enough data | Not enough data | Not enough data | 
| **Marketing & CRM** | Not enough data | Not enough data | Not enough data | 
| **Third-Party** | Not enough data | Not enough data | Not enough data | 

### Lead Intelligence

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Phonexa** | N/A | N/A |
| **Marchex** | N/A | N/A |

#### Lead Intelligence

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Lead Validation** | Not enough data | Not enough data | Not enough data | 
| **Lead Enrichment** | Not enough data | Not enough data | Not enough data | 
| **Lead Quality** | Not enough data | Not enough data | Not enough data | 
| **Lead Analysis** | Not enough data | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Lead Intelligence

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Phonexa** | 8.8/10 | 14 |
| **Marchex** | N/A | N/A |

#### Lead Monitoring

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Features** | Not enough data | 8.7 (9 reviews) | Not enough data | 
| **Performance** | Not enough data | 9.5 (10 reviews) | Not enough data | 
| **Identification** | Not enough data | 8.3 (8 reviews) | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.0 (5 reviews) | Not enough data | 

#### Data Capture

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Mobile** | Not enough data | 9.6 (8 reviews) | Not enough data | 
| **Websites** | Not enough data | 8.5 (9 reviews) | Not enough data | 
| **Social Media** | Not enough data | 7.9 (8 reviews) | Not enough data | 
| **Data** | Not enough data | 8.5 (9 reviews) | Not enough data | 

#### Analytics

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Export/Import** | Not enough data | 9.5 (10 reviews) | Not enough data | 
| **Reporting** | Not enough data | 8.7 (9 reviews) | Not enough data | 

#### Customization

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Forms** | Not enough data | 9.2 (10 reviews) | Not enough data | 
| **Personalization** | Not enough data | 9.0 (10 reviews) | Not enough data | 
| **Templates** | Not enough data | 8.7 (10 reviews) | Not enough data | 
| **Integration** | Not enough data | 9.6 (12 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Phonexa** | N/A | N/A |
| **Marchex** | N/A | N/A |

#### Customization

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | Not enough data | 
| **Multi-page Forms** | Not enough data | Not enough data | Not enough data | 
| **Design** | Not enough data | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | Not enough data | 
| **Offline Capability** | Not enough data | Feature Not Available | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | Not enough data | 
| **Mobile Forms** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Phonexa** | N/A | N/A |
| **Marchex** | N/A | N/A |

#### Generative AI

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Phonexa** | N/A | N/A |
| **Marchex** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | Not enough data | 

#### Basic Communication

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | Not enough data | 
| **Video Calls** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | Not enough data | 
| **Conference Calls** | Not enough data | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Access

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | Not enough data | 
| **Individual Download** | Not enough data | Not enough data | Not enough data | 

#### Advanced Features

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Hold Music** | Not enough data | Not enough data | Not enough data | 
| **Automated Attendants** | Not enough data | Not enough data | Not enough data | 
| **VOiP Number** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Phonexa** | N/A | N/A |
| **Marchex** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Phonexa** | N/A | N/A |
| **Marchex** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Phonexa** | N/A | N/A |
| **Marchex** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Attribution

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Lead Opportunity** | Not enough data | Not enough data | Not enough data | 
| **Lead Assignment** | Not enough data | Not enough data | Not enough data | 
| **Pipeline Acceleration** | Not enough data | Not enough data | Not enough data | 

#### Discovery

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Lead Management** | Not enough data | Not enough data | Not enough data | 
| **Scoring/Ranking** | Not enough data | Not enough data | Not enough data | 
| **Lead Context** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Conversion Viability** | Not enough data | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Data Synchronization** | Not enough data | Not enough data | Not enough data | 
| **Analysis** | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 8.8/10 | 18 |
| **Phonexa** | 9.7/10 | 25 |
| **Marchex** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.9 (14 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.6 (13 reviews) | Not enough data | Not enough data | 

#### Calling

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Record Calls** | 9.8 (18 reviews) | 9.4 (18 reviews) | Not enough data | 
| **Generate Location** | 9.2 (17 reviews) | 9.7 (18 reviews) | Not enough data | 
| **Call Types** | 9.5 (18 reviews) | 9.7 (19 reviews) | Not enough data | 
| **Click-to-Call** | 9.5 (16 reviews) | 9.8 (16 reviews) | Not enough data | 
| **Auto Dialer** | 9.2 (17 reviews) | Not enough data | Not enough data | 

#### Contacts

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Personalization** | 9.5 (16 reviews) | 9.8 (21 reviews) | Not enough data | 
| **Information Locater** | 9.4 (16 reviews) | 9.6 (20 reviews) | Not enough data | 
| **Record Prospect Data** | 9.4 (16 reviews) | 9.8 (20 reviews) | Not enough data | 

#### Insights

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Notes** | 8.2 (17 reviews) | 9.7 (19 reviews) | Not enough data | 
| **Daily Summary** | 8.9 (17 reviews) | 9.7 (23 reviews) | Not enough data | 
| **Automated Voicemails** | 8.9 (17 reviews) | 9.7 (17 reviews) | Not enough data | 
| **Automated Emails** | Feature Not Available | 9.8 (20 reviews) | Not enough data | 
| **Sorts Prospects** | 7.3 (16 reviews) | 9.3 (20 reviews) | Not enough data | 
| **Automated Note Taking** | 8.6 (15 reviews) | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 7.8/10 | 8 |
| **Phonexa** | N/A | N/A |
| **Marchex** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | 5.7 (5 reviews) | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Knowledge Base** | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Coaching Materials** | 8.5 (8 reviews) | Not enough data | Not enough data | 
| **Playbook Creation** | 7.6 (7 reviews) | Not enough data | Not enough data | 
| **Video Record** | 7.9 (8 reviews) | Not enough data | Not enough data | 

#### Feedback

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Review** | 8.1 (8 reviews) | Not enough data | Not enough data | 
| **Scorecard** | 7.4 (7 reviews) | Not enough data | Not enough data | 
| **Coaching Card** | 7.4 (7 reviews) | Not enough data | Not enough data | 
| **Leaderboard** | 7.4 (7 reviews) | Not enough data | Not enough data | 
| **Real-Time Updates** | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Notifications** | 7.9 (8 reviews) | Not enough data | Not enough data | 
| **Competition** | Feature Not Available | Not enough data | Not enough data | 

#### Generative AI

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 9.4/10 | 21 |
| **Phonexa** | N/A | N/A |
| **Marchex** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Tenancy Flexibility** | 9.6 (13 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Native VoIP** | 9.4 (12 reviews) ✓ Verified | Not enough data | Not enough data | 
| **CCaaS Option** | 9.3 (10 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Features

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Voicemail to Email** | 9.5 (13 reviews) | Not enough data | Not enough data | 
| **Voicemail to SMS** | 9.4 (9 reviews) | Not enough data | Not enough data | 
| **File Sharing** | 8.9 (11 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voice Conferencing** | 9.5 (11 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Conferencing** | Feature Not Available | Not enough data | Not enough data | 
| **Conference Transcripts** | 9.8 (9 reviews) | Not enough data | Not enough data | 

### Account-Based Execution

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Phonexa** | N/A | N/A |
| **Marchex** | N/A | N/A |

#### Marketing Distribution

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Segmentation ** | Not enough data | Not enough data | Not enough data | 
| **Personalized Messaging ** | Not enough data | Not enough data | Not enough data | 
| **Website Personalization ** | Not enough data | Not enough data | Not enough data | 
| **Email Campaigns ** | Not enough data | Not enough data | Not enough data | 
| **Digital Advertising** | Not enough data | Not enough data | Not enough data | 
| **Direct Mail** | Not enough data | Not enough data | Not enough data | 

#### Campaign Planning

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Strategy Mapping ** | Not enough data | Not enough data | Not enough data | 
| **Prioritized Accounts ** | Not enough data | Not enough data | Not enough data | 
| **Trending Accounts ** | Not enough data | Not enough data | Not enough data | 
| **Sales Activation** | Not enough data | Not enough data | Not enough data | 

#### Integrations

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Ad Network Integrations ** | Not enough data | Not enough data | Not enough data | 
| **Buyer Intent Data Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 

### Inbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 8.5/10 | 333 |
| **Phonexa** | 9.9/10 | 43 |
| **Marchex** | 8.2/10 | 49 |

#### Phone Number Management

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Local Phone Numbers** | 9.2 (293 reviews) | 10.0 (30 reviews) | 8.7 (42 reviews) | 
| **Toll-Free Numbers** | 9.1 (248 reviews) | 10.0 (31 reviews) | 8.9 (43 reviews) | 
| **Port Existing Numbers** | 8.8 (179 reviews) | 9.6 (27 reviews) | 8.1 (12 reviews) | 

#### Tracking

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Visitor & Keyword Tracking** | 8.9 (266 reviews) | 9.9 (27 reviews) | 7.9 (32 reviews) | 
| **Dynamic Number Insertion** | 9.1 (227 reviews) | 9.8 (28 reviews) | 8.1 (14 reviews) | 
| **Multi-Channel Call Attribution** | 8.9 (230 reviews) | 9.8 (30 reviews) | 7.6 (27 reviews) | 

#### Analytics

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Call Data** | 9.0 (294 reviews) | 9.9 (32 reviews) | 9.0 (46 reviews) | 
| **Call Recording** | 9.3 (299 reviews) | 9.7 (29 reviews) | 9.3 (43 reviews) | 
| **Advanced Reporting** | 8.7 (269 reviews) | 9.9 (36 reviews) | 8.7 (36 reviews) | 
| **Conversation Intelligence** | 8.4 (100 reviews) | 10.0 (26 reviews) | Not enough data | 

#### Call Routing

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **IVR** | 8.9 (168 reviews) | 9.8 (32 reviews) | 7.1 (21 reviews) | 
| **Call Scheduling** | 8.9 (149 reviews) | 9.8 (29 reviews) | 7.4 (19 reviews) | 
| **Geo-Routing** | 8.6 (136 reviews) | 9.8 (27 reviews) | 7.6 (16 reviews) | 

#### Administration

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Martech Integrations** | 8.6 (85 reviews) | 10.0 (27 reviews) | Not enough data | 
| **Privacy, Security, and Compliance** | 9.2 (130 reviews) | 10.0 (31 reviews) | 7.3 (5 reviews) | 
| **Performance and Reliability** | 9.1 (148 reviews) | 10.0 (35 reviews) | 9.3 (7 reviews) | 

#### Agentic AI - Inbound Call Tracking

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.2 (22 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.0 (22 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.1 (22 reviews) | Feature Not Available | Not enough data | 

### Marketing Analytics

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 8.2/10 | 68 |
| **Phonexa** | 9.0/10 | 7 |
| **Marchex** | N/A | N/A |

#### Marketing Operations

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **ROI Tracking** | 8.3 (44 reviews) | 9.7 (6 reviews) | Not enough data | 
| **Data Collection** | 9.1 (57 reviews) | 9.7 (6 reviews) | Not enough data | 
| **Customer Insights** | 8.8 (47 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Multi-User Access** | 9.1 (58 reviews) | 10.0 (6 reviews) | Not enough data | 
| **Spend Management** | 8.3 (45 reviews) | 9.3 (5 reviews) | Not enough data | 
| **White Label** | 8.5 (42 reviews) | 8.0 (5 reviews) | Not enough data | 

#### Campaign Activity

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Campaign Insights** | 8.8 (51 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Reports and Dashboards** | 8.7 (62 reviews) | 9.5 (7 reviews) | Not enough data | 
| **Campaign Stickiness** | 8.0 (44 reviews) | 8.7 (5 reviews) | Not enough data | 
| **Multichannel Tracking** | 8.9 (55 reviews) | 9.0 (5 reviews) | Not enough data | 
| **Brand Optimization** | 8.3 (40 reviews) | 8.7 (5 reviews) | Not enough data | 
| **Predictive Analytics** | 7.5 (35 reviews) | 7.0 (5 reviews) | Not enough data | 

#### Agentic AI - Marketing Analytics

| Feature | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.1 (11 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.3 (11 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.7 (11 reviews) | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking)

**Unique to CTM (9):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Attribution Software](https://www.g2.com/categories/attribution), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to Phonexa (14):** [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Contact Center Software](https://www.g2.com/categories/contact-center), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Affiliate Marketing Software](https://www.g2.com/categories/affiliate-marketing), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Attribution Software](https://www.g2.com/categories/attribution), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Visitor Behavior Intelligence Software](https://www.g2.com/categories/visitor-behavior-intelligence)

**Unique to Marchex (1):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)


---
## Reviewer Demographics

### By Company Size

| Segment | CTM | Phonexa | Marchex | 
|---|---|---|---|
| **Small-Business** | 66.2% | 88.0% | 54.4% | 
| **Mid-Market** | 30.3% | 10.8% | 33.3% | 
| **Enterprise** | 3.6% | 1.3% | 12.2% | 

### By Industry

#### CTM

- **Marketing and Advertising:** 38.4%
- **Internet:** 6.3%
- **Construction:** 4.1%
- **Consumer Services:** 3.8%
- **Hospital & Health Care:** 3.8%
- **Health, Wellness and Fitness:** 3.7%
- **Information Technology and Services:** 2.7%
- **Real Estate:** 2.7%
- **Computer Software:** 2.1%
- **Mental Health Care:** 1.8%
- **Other:** 30.5%

#### Phonexa

- **Marketing and Advertising:** 43.9%
- **Financial Services:** 34.4%
- **Insurance:** 7.0%
- **Legal Services:** 3.2%
- **Telecommunications:** 2.5%
- **Information Technology and Services:** 1.9%
- **Automotive:** 1.9%
- **Renewables & Environment:** 1.3%
- **Real Estate:** 1.3%
- **Logistics and Supply Chain:** 0.6%
- **Other:** 1.9%

#### Marchex

- **Marketing and Advertising:** 60.6%
- **Internet:** 7.2%
- **Automotive:** 3.3%
- **Information Technology and Services:** 2.8%
- **Real Estate:** 1.7%
- **Insurance:** 1.7%
- **Financial Services:** 1.7%
- **Construction:** 1.7%
- **Hospital & Health Care:** 1.1%
- **Information Services:** 1.1%
- **Other:** 17.2%

---
## Alternatives

### Alternatives to CTM

- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [WhatConverts](https://www.g2.com/products/whatconverts/reviews) — 4.9/5 stars (305 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)

### Alternatives to Phonexa

- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [impact.com](https://www.g2.com/products/impact-com/reviews) — 4.4/5 stars (2216 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3374 reviews)
- [PartnerStack](https://www.g2.com/products/partnerstack/reviews) — 4.7/5 stars (918 reviews)
- [ZINFI Unified Partner Management (UPM)](https://www.g2.com/products/zinfi-unified-partner-management-upm/reviews) — 4.9/5 stars (705 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [Demandbase One](https://www.g2.com/products/demandbase-one/reviews) — 4.4/5 stars (1947 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)

### Alternatives to Marchex

- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [Convirza](https://www.g2.com/products/convirza/reviews) — 4.2/5 stars (46 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Call Box](https://www.g2.com/products/call-box/reviews) — 4.2/5 stars (80 reviews)
- [WhatConverts](https://www.g2.com/products/whatconverts/reviews) — 4.9/5 stars (305 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6650 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)

---
## Top Discussions

### CTM

- Title: [What do you think is the best thing about Call Tracking Metrics](https://www.g2.com/discussions/33938-what-do-you-think-is-the-best-thing-about-call-tracking-metrics) — 2 comments, 1 upvote
  > **Top comment:** "very convenient"
- Title: [Need referral for creative Implementation Consultant](https://www.g2.com/discussions/need-referral-for-creative-implementation-consultant) — 1 comment, 1 upvote
  > **Top comment:** "Try Blue Pig Media. I’ve heard they’re quite good. "
- Title: [Why is texting difficult on the platform](https://www.g2.com/discussions/33937-why-is-texting-difficult-on-the-platform) — 1 comment, 1 upvote
  > **Top comment:** "Do you mean to the receiving user of a response? "
- Title: [How do I delete a custom tag that I made?](https://www.g2.com/discussions/15086-how-do-i-delete-a-custom-tag-that-i-made) — 1 comment, 1 upvote
  > **Top comment:** "Hey Adrian! Good question. Both Reporting Tags and Call Tags can be customized, so the answer would depend on which you're referring to. 

Reporting Tags:..."
- Title: [What if I already have numbers I want to keep?](https://www.g2.com/discussions/what-if-i-already-have-numbers-i-want-to-keep) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No problem, this is a process called porting. We will gladly port over your already existing number into our system for no additional cost. (USA and Canada..."

### Phonexa

- Title: [What does Phonexa do?](https://www.g2.com/discussions/what-does-phonexa-do) — 2 comments *(includes official response)*
  > **Top comment:** "Phonexa is a performance marketing automation software and all-in-one marketing automation solution for calls, leads, clicks, email, SMS, accounting, and..."
- Title: [How has Phonexa supported your marketing efforts, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-phonexa-supported-your-marketing-efforts-and-what-features-do-you-find-most-valuable) — 1 comment
  > **Top comment:** "Phonexa allows us to automate over 100 different campaigns, so we can reach customers at exactly the right moment. 

The contact list builder tool allow us..."
- Title: [What is phone call tracking?](https://www.g2.com/discussions/what-is-phone-call-tracking) — 1 comment
  > **Top comment:** "Call tracking is the process of learning about an incoming phone call and the technology that allows you to do it. This includes, but is not limited to, the..."
- Title: [How does call tracking software work?](https://www.g2.com/discussions/how-does-call-tracking-software-work) — 1 comment *(includes official response)*
  > **Top comment:** "Call tracking is the process of collecting data from phone conversations with callers that can pinpoint exactly what campaign or marketing effort drove the..."

### Marchex

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ctm-ctm-vs-phonexa-vs-marchex)