Compare CTM and Convirza
At a Glance
Market Segments
Small-Business (66.2% of reviews)
Small-Business (53.5% of reviews)
Entry-Level Pricing
$79.00 Per Month
Free Trial Per Month
CTM
Star Rating
(758)4.5 out of 5
Market Segments
Small-Business (66.2% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plans
Convirza
Star Rating
(46)4.2 out of 5
Market Segments
Small-Business (53.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Trial Per Month
Learn more about Convirza
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallTrackingMetrics excels in overall user satisfaction, reflected in its higher G2 Score and a substantial number of recent reviews. Users appreciate its adaptability and reliability, with one noting that it serves as the "cornerstone of our attribution mechanics."
- Users say that Convirza offers a user-friendly interface that simplifies the process of setting up new numbers. Recent feedback highlights how easy it is to configure local and toll-free numbers, making it a solid choice for small businesses looking for straightforward solutions.
- Reviewers mention that CallTrackingMetrics provides better API integrations, particularly with Google Ads, which enhances its functionality for businesses that rely on these tools. This adaptability is a significant advantage for users who need seamless connections between platforms.
- According to verified reviews, Convirza's customer support is highly praised, with users noting quick responses from knowledgeable staff. This level of support can be crucial for businesses that may need assistance during setup or troubleshooting.
- G2 reviewers highlight that CallTrackingMetrics has a more extensive feature set, including advanced reporting capabilities that meet a variety of business needs. Users appreciate the personalization options available, allowing them to tailor the program to fit their specific requirements.
- Users report that while Convirza has strong features like call tracking and analytics, it currently has fewer recent reviews compared to CallTrackingMetrics, which may indicate a need for more user engagement or updates to the platform to keep pace with evolving business needs.
Pricing
Entry-Level Pricing
CTM
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Convirza
Conversation Intelligence
Free Trial
Per Month
Understand every aspect of your customers and agent performance with conversation intelligence for every call.
- Customized Scorecards
- Missed Opportunity Alerts
- Team & Agent Performance
Free Trial
CTM
Free Trial is available
Convirza
Free Trial is available
Ratings
Meets Requirements
9.1
629
8.2
36
Ease of Use
8.6
635
8.1
37
Ease of Setup
8.4
532
8.8
32
Ease of Admin
8.7
529
8.5
33
Quality of Support
9.0
584
8.6
37
Has the product been a good partner in doing business?
9.2
524
9.1
33
Product Direction (% positive)
9.1
628
8.4
37
Features by Category
Call Analytics
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
46
|
Verified
Not enough data
8.9
45
|
Verified
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
6.8
11
Not enough data
Agentic AI - Conversation Intelligence
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Not enough data
Channels
9.7
32
|
Verified
Not enough data
8.7
22
Not enough data
9.2
19
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
9.0
21
Not enough data
Generative AI
7.9
7
Not enough data
Functions
9.3
50
|
Verified
Not enough data
9.4
47
|
Verified
Not enough data
9.5
43
|
Verified
Not enough data
9.2
21
Not enough data
9.4
18
|
Verified
Not enough data
9.7
27
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
Agentic AI - Contact Center
7.0
5
Not enough data
9.2
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
Administrative
9.2
47
|
Verified
Not enough data
9.7
47
|
Verified
Not enough data
9.2
50
|
Verified
Not enough data
9.8
21
|
Verified
Not enough data
9.4
19
|
Verified
Not enough data
Attribution Modeling
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Not enough data
Marketing
8.7
29
Not enough data
9.0
33
Not enough data
9.5
43
Not enough data
9.1
49
Not enough data
Reporting
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
14
Not enough data
7.6
13
Not enough data
Calling
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Not enough data
Contacts
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Not enough data
Insights
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Training
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Not enough data
Feedback
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Not enough data
Features
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
293
9.2
16
9.1
248
9.8
7
8.8
179
9.7
6
Tracking
8.9
266
9.6
9
9.1
227
8.9
9
8.9
230
9.7
6
Analytics
9.0
294
9.0
16
9.3
299
9.2
15
8.7
269
8.7
15
8.4
100
Not enough data
Call Routing
8.9
168
9.7
5
8.9
149
9.5
7
8.6
136
9.4
8
Administration
8.6
85
Not enough data
9.2
130
9.3
5
9.1
148
8.6
7
Agentic AI - Inbound Call Tracking
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Not enough data
Marketing Operations
8.3
44
Not enough data
9.1
57
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Not enough data
Campaign Activity
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Not enough data
Agentic AI - Marketing Analytics
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Not enough data
Categories
Categories
Shared Categories
CTM and Convirza are categorized as Conversation Intelligence and Inbound Call Tracking
Unique Categories
CTM is categorized as Speech Analytics, Sales Coaching, Outbound Call Tracking, Marketing Analytics, Attribution, Contact Center, AI Voice Assistants, and UCaaS Platforms
Convirza is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
CTM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Convirza
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
38.4%
Internet
6.3%
Construction
4.1%
Consumer Services
3.8%
Hospital & Health Care
3.8%
Other
43.6%
Marketing and Advertising
24.4%
Automotive
13.3%
Internet
8.9%
Financial Services
4.4%
Health, Wellness and Fitness
4.4%
Other
44.4%
Alternatives
Discussions
What do you think is the best thing about Call Tracking Metrics
2 Comments
SC
very convenientRead more
Need referral for creative Implementation Consultant
1 Comment
DC
Try Blue Pig Media. I’ve heard they’re quite good. Read more
Why is texting difficult on the platform
1 Comment
TG
Do you mean to the receiving user of a response? Read more
Convirza has no discussions with answers