# CTM, Convin.ai vs Scorebuddy Comparison

| | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 758 | 548 | 806 | 
| **Largest Market Segment** | Small-Business (66.2% of reviews) | Enterprise (62.5% of reviews) | Mid-Market (59.5% of reviews) | 
| **Entry Level Price** | $79.00 Per Month | No pricing available | Free Trial 0 seat Per Month | 

---
## Top Pros & Cons

### CTM

Pros:
- Customer Support (49 reviews)
- Ease of Use (47 reviews)

Cons:
- Learning Curve (23 reviews)
- Complexity (15 reviews)

### Convin.ai

Pros:
- Ease of Use (9 reviews)
- Accuracy (7 reviews)

Cons:
- Auditing Issues (3 reviews)
- Inadequate Reporting (3 reviews)

### Scorebuddy

Pros:
- Ease of Use (87 reviews)
- Scoring System (53 reviews)

Cons:
- Poor Reporting (17 reviews)
- Missing Features (16 reviews)

---
## Ratings Comparison
| Rating | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
  | **Meets Requirements** | 9.1 (629 reviews) | 9.3 (515 reviews) | 9.0 (710 reviews) | 
  | **Ease of Use** | 8.6 (635 reviews) | 9.5 (519 reviews) | 9.1 (714 reviews) | 
  | **Ease of Setup** | 8.4 (532 reviews) | 9.2 (166 reviews) | 9.0 (414 reviews) | 
  | **Ease of Admin** | 8.7 (529 reviews) | 9.2 (46 reviews) | 8.9 (258 reviews) | 
  | **Quality of Support** | 9.0 (584 reviews) | 9.6 (514 reviews) | 9.2 (628 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (524 reviews) | 9.4 (44 reviews) | 9.2 (249 reviews) | 
  | **Product Direction (% positive)** | 9.1 (628 reviews) | 9.8 (509 reviews) | 9.3 (696 reviews) | 

---
## Pricing

### CTM

#### Entry-Level Pricing

Plan: Marketing Lite

Price: $79.00 Per Month

Description: Attribution essentials to measure the impact of your marketing efforts



Key Features:
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing

[Browse all 4 editions](https://www.g2.com/products/ctm-ctm/pricing)

#### Free Trial

Yes

### Convin.ai

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Scorebuddy

#### Entry-Level Pricing

Plan: Foundation

Price: Free Trial 0 seat Per Month

Description: Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting 

Key Features:
- Customizable Scorecards
- AI Assistance
- QA Workflows

[Browse all 3 editions](https://www.g2.com/products/scorebuddy/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 7.1/10 | 59 |
| **Convin.ai** | 9.4/10 | 353 |
| **Scorebuddy** | N/A | N/A |

#### Call Analytics

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Call Recording** | 9.6 (54 reviews) ✓ Verified | 9.6 (341 reviews) | Not enough data | 
| **Machine Learning** | 8.4 (33 reviews) ✓ Verified | 9.2 (340 reviews) | Not enough data | 
| **Call Analysis** | 9.0 (46 reviews) ✓ Verified | 9.4 (342 reviews) | Not enough data | 
| **Lead Qualification** | 8.9 (45 reviews) ✓ Verified | 9.3 (328 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Customer Scoring** | 8.7 (40 reviews) ✓ Verified | 9.3 (338 reviews) | Not enough data | 
| **Speech-to-Text** | 8.5 (39 reviews) ✓ Verified | 9.3 (342 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **AI Text Summarization** | 6.8 (11 reviews) | 9.4 (281 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Autonomous Task Execution** | 5.8 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 5.6 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.7 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 5.8 (6 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 4.7 (6 reviews) | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Convin.ai** | 9.3/10 | 438 |
| **Scorebuddy** | 8.7/10 | 684 |

#### Quality Assurance

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Evaluation** | Not enough data | 9.3 (425 reviews) | 9.3 (631 reviews) | 
| **Calibration** | Not enough data | 9.2 (426 reviews) | 8.8 (594 reviews) | 
| **Reports** | Not enough data | 9.4 (427 reviews) | 8.8 (623 reviews) | 

#### Engagement

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Feedback** | Not enough data | 9.4 (428 reviews) | 9.0 (616 reviews) | 
| **Dashboards** | Not enough data | 9.5 (427 reviews) | 8.8 (613 reviews) | 
| **Training** | Not enough data | 9.3 (422 reviews) | 8.4 (567 reviews) | 

#### Performance

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Integrations** | Not enough data | 9.4 (427 reviews) | 8.4 (560 reviews) | 
| **Compliance** | Not enough data | 9.3 (427 reviews) | 9.0 (572 reviews) | 

#### Generative AI

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.3 (302 reviews) | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 9.3 (302 reviews) | 8.2 (417 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 9.1/10 | 65 |
| **Convin.ai** | N/A | N/A |
| **Scorebuddy** | N/A | N/A |

#### Channels

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Voice** | 9.7 (32 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Social** | 8.7 (22 reviews) | Not enough data | Not enough data | 
| **Web Chat** | 9.2 (19 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Mobile SMS** | 9.0 (29 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Email** | 9.0 (21 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.9 (7 reviews) | Not enough data | Not enough data | 

#### Functions

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Session Routing** | 9.3 (50 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Session Queuing** | 9.4 (47 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Concurrent Calling** | 9.5 (43 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Speech Analytics** | 9.2 (21 reviews) | Not enough data | Not enough data | 
| **Auto Dialer** | 9.4 (18 reviews) ✓ Verified | Not enough data | Not enough data | 
| **IVR** | 9.7 (27 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Inbound Screen Pop** | 9.5 (22 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Persistent Data** | 9.5 (22 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.3 (5 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.0 (5 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Session Summary Notes** | 9.2 (47 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Administrator Access** | 9.7 (47 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 9.2 (50 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Session Recording** | 9.8 (21 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | 9.4 (19 reviews) ✓ Verified | Not enough data | Not enough data | 

### Attribution

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 8.0/10 | 57 |
| **Convin.ai** | N/A | N/A |
| **Scorebuddy** | N/A | N/A |

#### Attribution Modeling

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Single-Touch Attribution** | 8.7 (43 reviews) | Not enough data | Not enough data | 
| **Multi-Touch Attribution** | 8.1 (38 reviews) | Not enough data | Not enough data | 
| **Algorithmic Attribution** | Feature Not Available | Not enough data | Not enough data | 
| **Cross-Device Attribution** | 8.5 (33 reviews) | Not enough data | Not enough data | 
| **Offline Attribution** | 8.8 (39 reviews) | Not enough data | Not enough data | 
| **Custom Attribution** | Feature Not Available | Not enough data | Not enough data | 

#### Agentic AI - Attribution

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Autonomous Task Execution** | 5.8 (10 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.0 (10 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.8 (10 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 5.2 (10 reviews) | Not enough data | Not enough data | 

#### Marketing

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **B2B Attribution** | 8.7 (29 reviews) | Not enough data | Not enough data | 
| **B2C Attribution** | 9.0 (33 reviews) | Not enough data | Not enough data | 
| **Marketing Channels** | 9.5 (43 reviews) | Not enough data | Not enough data | 
| **Integrations** | 9.1 (49 reviews) | Not enough data | Not enough data | 

#### Reporting

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Dashboards** | 8.8 (48 reviews) | Not enough data | Not enough data | 
| **Data Visualizations** | 8.6 (46 reviews) | Not enough data | Not enough data | 
| **Custom Reporting** | 8.8 (43 reviews) | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Convin.ai** | 9.6/10 | 272 |
| **Scorebuddy** | N/A | N/A |

#### Generative AI

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 9.6 (266 reviews) | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Convin.ai** | N/A | N/A |
| **Scorebuddy** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 8.8/10 | 18 |
| **Convin.ai** | N/A | N/A |
| **Scorebuddy** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.9 (14 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.6 (13 reviews) | Not enough data | Not enough data | 

#### Calling

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Record Calls** | 9.8 (18 reviews) | Not enough data | Not enough data | 
| **Generate Location** | 9.2 (17 reviews) | Not enough data | Not enough data | 
| **Call Types** | 9.5 (18 reviews) | Not enough data | Not enough data | 
| **Click-to-Call** | 9.5 (16 reviews) | Not enough data | Not enough data | 
| **Auto Dialer** | 9.2 (17 reviews) | Not enough data | Not enough data | 

#### Contacts

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Personalization** | 9.5 (16 reviews) | Not enough data | Not enough data | 
| **Information Locater** | 9.4 (16 reviews) | Not enough data | Not enough data | 
| **Record Prospect Data** | 9.4 (16 reviews) | Not enough data | Not enough data | 

#### Insights

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Notes** | 8.2 (17 reviews) | Not enough data | Not enough data | 
| **Daily Summary** | 8.9 (17 reviews) | Not enough data | Not enough data | 
| **Automated Voicemails** | 8.9 (17 reviews) | Not enough data | Not enough data | 
| **Automated Emails** | Feature Not Available | Not enough data | Not enough data | 
| **Sorts Prospects** | 7.3 (16 reviews) | Not enough data | Not enough data | 
| **Automated Note Taking** | 8.6 (15 reviews) | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 7.8/10 | 8 |
| **Convin.ai** | N/A | N/A |
| **Scorebuddy** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | 5.7 (5 reviews) | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Knowledge Base** | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Coaching Materials** | 8.5 (8 reviews) | Not enough data | Not enough data | 
| **Playbook Creation** | 7.6 (7 reviews) | Not enough data | Not enough data | 
| **Video Record** | 7.9 (8 reviews) | Not enough data | Not enough data | 

#### Feedback

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Review** | 8.1 (8 reviews) | Not enough data | Not enough data | 
| **Scorecard** | 7.4 (7 reviews) | Not enough data | Not enough data | 
| **Coaching Card** | 7.4 (7 reviews) | Not enough data | Not enough data | 
| **Leaderboard** | 7.4 (7 reviews) | Not enough data | Not enough data | 
| **Real-Time Updates** | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Notifications** | 7.9 (8 reviews) | Not enough data | Not enough data | 
| **Competition** | Feature Not Available | Not enough data | Not enough data | 

#### Generative AI

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 9.4/10 | 21 |
| **Convin.ai** | N/A | N/A |
| **Scorebuddy** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Tenancy Flexibility** | 9.6 (13 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Native VoIP** | 9.4 (12 reviews) ✓ Verified | Not enough data | Not enough data | 
| **CCaaS Option** | 9.3 (10 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Features

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Voicemail to Email** | 9.5 (13 reviews) | Not enough data | Not enough data | 
| **Voicemail to SMS** | 9.4 (9 reviews) | Not enough data | Not enough data | 
| **File Sharing** | 8.9 (11 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voice Conferencing** | 9.5 (11 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Conferencing** | Feature Not Available | Not enough data | Not enough data | 
| **Conference Transcripts** | 9.8 (9 reviews) | Not enough data | Not enough data | 

### Account-Based Execution

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Convin.ai** | N/A | N/A |
| **Scorebuddy** | N/A | N/A |

#### Marketing Distribution

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Segmentation ** | Not enough data | Not enough data | Not enough data | 
| **Personalized Messaging ** | Not enough data | Not enough data | Not enough data | 
| **Website Personalization ** | Not enough data | Not enough data | Not enough data | 
| **Email Campaigns ** | Not enough data | Not enough data | Not enough data | 
| **Digital Advertising** | Not enough data | Not enough data | Not enough data | 
| **Direct Mail** | Not enough data | Not enough data | Not enough data | 

#### Campaign Planning

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Strategy Mapping ** | Not enough data | Not enough data | Not enough data | 
| **Prioritized Accounts ** | Not enough data | Not enough data | Not enough data | 
| **Trending Accounts ** | Not enough data | Not enough data | Not enough data | 
| **Sales Activation** | Not enough data | Not enough data | Not enough data | 

#### Integrations

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Ad Network Integrations ** | Not enough data | Not enough data | Not enough data | 
| **Buyer Intent Data Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 

### Inbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 8.5/10 | 333 |
| **Convin.ai** | N/A | N/A |
| **Scorebuddy** | N/A | N/A |

#### Phone Number Management

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Local Phone Numbers** | 9.2 (293 reviews) | Not enough data | Not enough data | 
| **Toll-Free Numbers** | 9.1 (248 reviews) | Not enough data | Not enough data | 
| **Port Existing Numbers** | 8.8 (179 reviews) | Not enough data | Not enough data | 

#### Tracking

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Visitor & Keyword Tracking** | 8.9 (266 reviews) | Not enough data | Not enough data | 
| **Dynamic Number Insertion** | 9.1 (227 reviews) | Not enough data | Not enough data | 
| **Multi-Channel Call Attribution** | 8.9 (230 reviews) | Not enough data | Not enough data | 

#### Analytics

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Call Data** | 9.0 (294 reviews) | Not enough data | Not enough data | 
| **Call Recording** | 9.3 (299 reviews) | Not enough data | Not enough data | 
| **Advanced Reporting** | 8.7 (269 reviews) | Not enough data | Not enough data | 
| **Conversation Intelligence** | 8.4 (100 reviews) | Not enough data | Not enough data | 

#### Call Routing

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **IVR** | 8.9 (168 reviews) | Not enough data | Not enough data | 
| **Call Scheduling** | 8.9 (149 reviews) | Not enough data | Not enough data | 
| **Geo-Routing** | 8.6 (136 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Martech Integrations** | 8.6 (85 reviews) | Not enough data | Not enough data | 
| **Privacy, Security, and Compliance** | 9.2 (130 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 9.1 (148 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Inbound Call Tracking

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.2 (22 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.0 (22 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.1 (22 reviews) | Not enough data | Not enough data | 

### Marketing Analytics

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 8.2/10 | 68 |
| **Convin.ai** | N/A | N/A |
| **Scorebuddy** | N/A | N/A |

#### Marketing Operations

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **ROI Tracking** | 8.3 (44 reviews) | Not enough data | Not enough data | 
| **Data Collection** | 9.1 (57 reviews) | Not enough data | Not enough data | 
| **Customer Insights** | 8.8 (47 reviews) | Not enough data | Not enough data | 
| **Multi-User Access** | 9.1 (58 reviews) | Not enough data | Not enough data | 
| **Spend Management** | 8.3 (45 reviews) | Not enough data | Not enough data | 
| **White Label** | 8.5 (42 reviews) | Not enough data | Not enough data | 

#### Campaign Activity

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Campaign Insights** | 8.8 (51 reviews) | Not enough data | Not enough data | 
| **Reports and Dashboards** | 8.7 (62 reviews) | Not enough data | Not enough data | 
| **Campaign Stickiness** | 8.0 (44 reviews) | Not enough data | Not enough data | 
| **Multichannel Tracking** | 8.9 (55 reviews) | Not enough data | Not enough data | 
| **Brand Optimization** | 8.3 (40 reviews) | Not enough data | Not enough data | 
| **Predictive Analytics** | 7.5 (35 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Marketing Analytics

| Feature | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.1 (11 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.3 (11 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.7 (11 reviews) | Not enough data | Not enough data | 

---
## Categories

**Unique to CTM (10):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking), [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Attribution Software](https://www.g2.com/categories/attribution), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to Convin.ai (3):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Scorebuddy (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)


---
## Reviewer Demographics

### By Company Size

| Segment | CTM | Convin.ai | Scorebuddy | 
|---|---|---|---|
| **Small-Business** | 66.2% | 6.1% | 20.9% | 
| **Mid-Market** | 30.3% | 31.4% | 59.5% | 
| **Enterprise** | 3.6% | 62.5% | 19.6% | 

### By Industry

#### CTM

- **Marketing and Advertising:** 38.4%
- **Internet:** 6.3%
- **Construction:** 4.1%
- **Consumer Services:** 3.8%
- **Hospital & Health Care:** 3.8%
- **Health, Wellness and Fitness:** 3.7%
- **Information Technology and Services:** 2.7%
- **Real Estate:** 2.7%
- **Computer Software:** 2.1%
- **Mental Health Care:** 1.8%
- **Other:** 30.5%

#### Convin.ai

- **Education Management:** 27.0%
- **Health, Wellness and Fitness:** 19.3%
- **Computer Games:** 12.8%
- **Insurance:** 10.2%
- **Consumer Services:** 3.9%
- **Financial Services:** 3.3%
- **Accounting:** 3.2%
- **Hospital & Health Care:** 2.6%
- **Real Estate:** 2.0%
- **Information Technology and Services:** 1.9%
- **Other:** 13.8%

#### Scorebuddy

- **Consumer Services:** 10.8%
- **Financial Services:** 9.1%
- **Outsourcing/Offshoring:** 7.6%
- **Information Technology and Services:** 5.9%
- **Gambling & Casinos:** 5.4%
- **Executive Office:** 4.9%
- **Telecommunications:** 4.6%
- **Airlines/Aviation:** 3.7%
- **Insurance:** 3.5%
- **Leisure, Travel & Tourism:** 3.1%
- **Other:** 41.4%

---
## Alternatives

### Alternatives to CTM

- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [WhatConverts](https://www.g2.com/products/whatconverts/reviews) — 4.9/5 stars (305 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1584 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Marchex](https://www.g2.com/products/marchex/reviews) — 4.1/5 stars (184 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)

### Alternatives to Convin.ai

- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6644 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)
- [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) — 4.5/5 stars (2994 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)

### Alternatives to Scorebuddy

- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [MaestroQA](https://www.g2.com/products/maestroqa/reviews) — 4.7/5 stars (325 reviews)
- [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.6/5 stars (304 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1838 reviews)

---
## Top Discussions

### CTM

- Title: [What do you think is the best thing about Call Tracking Metrics](https://www.g2.com/discussions/33938-what-do-you-think-is-the-best-thing-about-call-tracking-metrics) — 2 comments, 1 upvote
  > **Top comment:** "very convenient"
- Title: [Need referral for creative Implementation Consultant](https://www.g2.com/discussions/need-referral-for-creative-implementation-consultant) — 1 comment, 1 upvote
  > **Top comment:** "Try Blue Pig Media. I’ve heard they’re quite good. "
- Title: [Why is texting difficult on the platform](https://www.g2.com/discussions/33937-why-is-texting-difficult-on-the-platform) — 1 comment, 1 upvote
  > **Top comment:** "Do you mean to the receiving user of a response? "
- Title: [How do I delete a custom tag that I made?](https://www.g2.com/discussions/15086-how-do-i-delete-a-custom-tag-that-i-made) — 1 comment, 1 upvote
  > **Top comment:** "Hey Adrian! Good question. Both Reporting Tags and Call Tags can be customized, so the answer would depend on which you're referring to. 

Reporting Tags:..."
- Title: [What if I already have numbers I want to keep?](https://www.g2.com/discussions/what-if-i-already-have-numbers-i-want-to-keep) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No problem, this is a process called porting. We will gladly port over your already existing number into our system for no additional cost. (USA and Canada..."

### Convin.ai

- Title: [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) — 2 comments
  > **Top comment:** "call auditing"

### Scorebuddy

- Title: [What does Scorebuddy do?](https://www.g2.com/discussions/what-does-scorebuddy-do) — 3 comments, 2 upvotes
  > **Top comment:** "Everything to make you a better agent
"
- Title: [How do you use Scorebuddy?](https://www.g2.com/discussions/how-do-you-use-scorebuddy) — 3 comments
  > **Top comment:** "We use this tool for quality assurance evaluation and agent performance scorecard. Really great tool and easy to use."
- Title: [I would like to know why some of the audits do not appear right away in Dashboard.](https://www.g2.com/discussions/i-would-like-to-know-why-some-of-the-audits-do-not-appear-right-away-in-dashboard) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Stephen 

Thank you for your feedback. Please reach out to support@scorebuddyqa.com and we would be happy to help"
- Title: [What is Scorebuddy?](https://www.g2.com/discussions/what-is-scorebuddy) — 1 comment, 1 upvote
  > **Top comment:** "It is a way to track job performance."
- Title: [Is there a way that you can have your scores that are lower than 100 show in there own category?](https://www.g2.com/discussions/34291-is-there-a-way-that-you-can-have-your-scores-that-are-lower-than-100-show-in-there-own-category) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello DeWaun,

Let us understand your query better. 

If you can forward your query to support@scorebuddyqa.com your assigned Customer Success Executive..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ctm-ctm-vs-convin-ai-vs-scorebuddy)