# CTM vs Channels Comparison
---
## AI Generated Summary
- **G2 reviewers report** that CallTrackingMetrics excels in personalization, allowing businesses to tailor the program to fit their specific needs. Users appreciate the robust API integrations, particularly with Google Ads, which enhance their overall experience and attribution mechanics.
- **Users say** that Channels shines in its ease of management and sound quality, making it a solid choice for those focused on communication and live streaming. Reviewers have noted that the platform is continually improving, with new features being added regularly, which keeps the software relevant and useful.
- **According to verified reviews** , CallTrackingMetrics has a significantly higher overall satisfaction score, reflecting its reliability and adaptability in meeting diverse business needs. Users have highlighted its role as a cornerstone for their attribution mechanics, showcasing its effectiveness in tracking and analyzing calls.
- **Reviewers mention** that while Channels has a higher ease of use rating, CallTrackingMetrics offers a more comprehensive set of features for call tracking, such as advanced call types and recording capabilities, which are crucial for businesses that rely heavily on phone communications.
- **Users report** that both products provide quality support, but CallTrackingMetrics has a slight edge in terms of being a good business partner, with users feeling more confident in its long-term viability and support for their operational needs.
- **G2 reviewers highlight** that while Channels is free to use, CallTrackingMetrics offers a more extensive feature set that justifies its entry-level price, especially for small businesses looking for robust call tracking solutions that integrate well with other platforms.



| | CTM | Channels | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 758 | 13 | 
| **Largest Market Segment** | Small-Business (66.2% of reviews) | Small-Business (38.5% of reviews) | 
| **Entry Level Price** | $79.00 Per Month | $0.00 3 users Per Month | 

---
## Top Pros & Cons

### CTM

Pros:
- Customer Support (49 reviews)
- Ease of Use (47 reviews)

Cons:
- Learning Curve (23 reviews)
- Complexity (15 reviews)

### Channels

**Not enough data**

---
## Ratings Comparison
| Rating | CTM | Channels | 
|---|---|---|
  | **Meets Requirements** | 9.1 (629 reviews) | 8.8 (13 reviews) | 
  | **Ease of Use** | 8.6 (635 reviews) | 9.1 (13 reviews) | 
  | **Ease of Setup** | 8.4 (532 reviews) | 9.0 (5 reviews) | 
  | **Ease of Admin** | 8.7 (529 reviews) | 9.3 (5 reviews) | 
  | **Quality of Support** | 9.0 (584 reviews) | 9.0 (13 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (524 reviews) | 9.3 (5 reviews) | 
  | **Product Direction (% positive)** | 9.1 (628 reviews) | 10.0 (12 reviews) | 

---
## Pricing

### CTM

#### Entry-Level Pricing

Plan: Marketing Lite

Price: $79.00 Per Month

Description: Attribution essentials to measure the impact of your marketing efforts



Key Features:
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing

[Browse all 4 editions](https://www.g2.com/products/ctm-ctm/pricing)

#### Free Trial

Yes

### Channels

#### Entry-Level Pricing

Plan: Free

Price: $0.00 3 users Per Month

Description: Your customers can call you for free, directly from your website

Key Features:
- 250 web calls
- Web call personalization
- Working hours

[Browse all 3 editions](https://www.g2.com/products/channels/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 7.1/10 | 59 |
| **Channels** | N/A | N/A |

#### Call Analytics

| Feature | CTM | Channels | 
|---|---|---|
| **Call Recording** | 9.6 (54 reviews) ✓ Verified | Not enough data | 
| **Machine Learning** | 8.4 (33 reviews) ✓ Verified | Not enough data | 
| **Call Analysis** | 9.0 (46 reviews) ✓ Verified | Not enough data | 
| **Lead Qualification** | 8.9 (45 reviews) ✓ Verified | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | CTM | Channels | 
|---|---|---|
| **Customer Scoring** | 8.7 (40 reviews) ✓ Verified | Not enough data | 
| **Speech-to-Text** | 8.5 (39 reviews) ✓ Verified | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CTM | Channels | 
|---|---|---|
| **AI Text Summarization** | 6.8 (11 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | CTM | Channels | 
|---|---|---|
| **Autonomous Task Execution** | 5.8 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 5.6 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 5.8 (6 reviews) | Not enough data | 
| **Decision Making** | 4.7 (6 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 9.1/10 | 65 |
| **Channels** | N/A | N/A |

#### Channels

| Feature | CTM | Channels | 
|---|---|---|
| **Voice** | 9.7 (32 reviews) ✓ Verified | Not enough data | 
| **Social** | 8.7 (22 reviews) | Not enough data | 
| **Web Chat** | 9.2 (19 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 9.0 (29 reviews) ✓ Verified | Not enough data | 
| **Email** | 9.0 (21 reviews) | Not enough data | 

#### Generative AI

| Feature | CTM | Channels | 
|---|---|---|
| **AI Text-to-Speech** | 7.9 (7 reviews) | Not enough data | 

#### Functions

| Feature | CTM | Channels | 
|---|---|---|
| **Session Routing** | 9.3 (50 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 9.4 (47 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 9.5 (43 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 9.2 (21 reviews) | Not enough data | 
| **Auto Dialer** | 9.4 (18 reviews) ✓ Verified | Not enough data | 
| **IVR** | 9.7 (27 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 9.5 (22 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 9.5 (22 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | CTM | Channels | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (5 reviews) | Not enough data | 

#### Administrative

| Feature | CTM | Channels | 
|---|---|---|
| **Session Summary Notes** | 9.2 (47 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 9.7 (47 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 9.2 (50 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 9.8 (21 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 9.4 (19 reviews) ✓ Verified | Not enough data | 

### Attribution

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 8.0/10 | 57 |
| **Channels** | N/A | N/A |

#### Attribution Modeling

| Feature | CTM | Channels | 
|---|---|---|
| **Single-Touch Attribution** | 8.7 (43 reviews) | Not enough data | 
| **Multi-Touch Attribution** | 8.1 (38 reviews) | Not enough data | 
| **Algorithmic Attribution** | Feature Not Available | Not enough data | 
| **Cross-Device Attribution** | 8.5 (33 reviews) | Not enough data | 
| **Offline Attribution** | 8.8 (39 reviews) | Not enough data | 
| **Custom Attribution** | Feature Not Available | Not enough data | 

#### Agentic AI - Attribution

| Feature | CTM | Channels | 
|---|---|---|
| **Autonomous Task Execution** | 5.8 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 5.2 (10 reviews) | Not enough data | 

#### Marketing

| Feature | CTM | Channels | 
|---|---|---|
| **B2B Attribution** | 8.7 (29 reviews) | Not enough data | 
| **B2C Attribution** | 9.0 (33 reviews) | Not enough data | 
| **Marketing Channels** | 9.5 (43 reviews) | Not enough data | 
| **Integrations** | 9.1 (49 reviews) | Not enough data | 

#### Reporting

| Feature | CTM | Channels | 
|---|---|---|
| **Dashboards** | 8.8 (48 reviews) | Not enough data | 
| **Data Visualizations** | 8.6 (46 reviews) | Not enough data | 
| **Custom Reporting** | 8.8 (43 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Channels** | N/A | N/A |

#### Platform

| Feature | CTM | Channels | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CTM | Channels | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | CTM | Channels | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | CTM | Channels | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | CTM | Channels | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Channels** | N/A | N/A |

#### Generative AI

| Feature | CTM | Channels | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Channels** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | CTM | Channels | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | CTM | Channels | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | CTM | Channels | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | CTM | Channels | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 8.8/10 | 18 |
| **Channels** | 9.1/10 | 8 |

#### Agentic AI - Outbound Call Tracking

| Feature | CTM | Channels | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (13 reviews) | Not enough data | 

#### Calling

| Feature | CTM | Channels | 
|---|---|---|
| **Record Calls** | 9.8 (18 reviews) | 8.6 (7 reviews) | 
| **Generate Location** | 9.2 (17 reviews) | 9.3 (7 reviews) | 
| **Call Types** | 9.5 (18 reviews) | 8.6 (7 reviews) | 
| **Click-to-Call** | 9.5 (16 reviews) | 9.8 (7 reviews) | 
| **Auto Dialer** | 9.2 (17 reviews) | Not enough data | 

#### Contacts

| Feature | CTM | Channels | 
|---|---|---|
| **Personalization** | 9.5 (16 reviews) | 9.0 (7 reviews) | 
| **Information Locater** | 9.4 (16 reviews) | 9.0 (7 reviews) | 
| **Record Prospect Data** | 9.4 (16 reviews) | 9.3 (7 reviews) | 

#### Insights

| Feature | CTM | Channels | 
|---|---|---|
| **Notes** | 8.2 (17 reviews) | 9.0 (7 reviews) | 
| **Daily Summary** | 8.9 (17 reviews) | 9.3 (7 reviews) | 
| **Automated Voicemails** | 8.9 (17 reviews) | 9.3 (7 reviews) | 
| **Automated Emails** | Feature Not Available | 9.0 (7 reviews) | 
| **Sorts Prospects** | 7.3 (16 reviews) | 8.8 (7 reviews) | 
| **Automated Note Taking** | 8.6 (15 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 7.8/10 | 8 |
| **Channels** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | CTM | Channels | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | 5.7 (5 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | CTM | Channels | 
|---|---|---|
| **Knowledge Base** | 8.8 (8 reviews) | Not enough data | 
| **Coaching Materials** | 8.5 (8 reviews) | Not enough data | 
| **Playbook Creation** | 7.6 (7 reviews) | Not enough data | 
| **Video Record** | 7.9 (8 reviews) | Not enough data | 

#### Feedback

| Feature | CTM | Channels | 
|---|---|---|
| **Review** | 8.1 (8 reviews) | Not enough data | 
| **Scorecard** | 7.4 (7 reviews) | Not enough data | 
| **Coaching Card** | 7.4 (7 reviews) | Not enough data | 
| **Leaderboard** | 7.4 (7 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (8 reviews) | Not enough data | 
| **Notifications** | 7.9 (8 reviews) | Not enough data | 
| **Competition** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | CTM | Channels | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 9.4/10 | 21 |
| **Channels** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | CTM | Channels | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | CTM | Channels | 
|---|---|---|
| **Tenancy Flexibility** | 9.6 (13 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 9.4 (12 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 9.3 (10 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | CTM | Channels | 
|---|---|---|
| **Voicemail to Email** | 9.5 (13 reviews) | Not enough data | 
| **Voicemail to SMS** | 9.4 (9 reviews) | Not enough data | 
| **File Sharing** | 8.9 (11 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.5 (11 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | Feature Not Available | Not enough data | 
| **Conference Transcripts** | 9.8 (9 reviews) | Not enough data | 

### Account-Based Execution

| Product | Score | Reviews |
|---|---|---|
| **CTM** | N/A | N/A |
| **Channels** | N/A | N/A |

#### Marketing Distribution

| Feature | CTM | Channels | 
|---|---|---|
| **Segmentation ** | Not enough data | Not enough data | 
| **Personalized Messaging ** | Not enough data | Not enough data | 
| **Website Personalization ** | Not enough data | Not enough data | 
| **Email Campaigns ** | Not enough data | Not enough data | 
| **Digital Advertising** | Not enough data | Not enough data | 
| **Direct Mail** | Not enough data | Not enough data | 

#### Campaign Planning

| Feature | CTM | Channels | 
|---|---|---|
| **Strategy Mapping ** | Not enough data | Not enough data | 
| **Prioritized Accounts ** | Not enough data | Not enough data | 
| **Trending Accounts ** | Not enough data | Not enough data | 
| **Sales Activation** | Not enough data | Not enough data | 

#### Integrations

| Feature | CTM | Channels | 
|---|---|---|
| **Ad Network Integrations ** | Not enough data | Not enough data | 
| **Buyer Intent Data Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 

### Inbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 8.5/10 | 333 |
| **Channels** | N/A | N/A |

#### Phone Number Management

| Feature | CTM | Channels | 
|---|---|---|
| **Local Phone Numbers** | 9.2 (293 reviews) | Not enough data | 
| **Toll-Free Numbers** | 9.1 (248 reviews) | Not enough data | 
| **Port Existing Numbers** | 8.8 (179 reviews) | Not enough data | 

#### Tracking

| Feature | CTM | Channels | 
|---|---|---|
| **Visitor & Keyword Tracking** | 8.9 (266 reviews) | Not enough data | 
| **Dynamic Number Insertion** | 9.1 (227 reviews) | Not enough data | 
| **Multi-Channel Call Attribution** | 8.9 (230 reviews) | Not enough data | 

#### Analytics

| Feature | CTM | Channels | 
|---|---|---|
| **Call Data** | 9.0 (294 reviews) | Not enough data | 
| **Call Recording** | 9.3 (299 reviews) | Not enough data | 
| **Advanced Reporting** | 8.7 (269 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.4 (100 reviews) | Not enough data | 

#### Call Routing

| Feature | CTM | Channels | 
|---|---|---|
| **IVR** | 8.9 (168 reviews) | Not enough data | 
| **Call Scheduling** | 8.9 (149 reviews) | Not enough data | 
| **Geo-Routing** | 8.6 (136 reviews) | Not enough data | 

#### Administration

| Feature | CTM | Channels | 
|---|---|---|
| **Martech Integrations** | 8.6 (85 reviews) | Not enough data | 
| **Privacy, Security, and Compliance** | 9.2 (130 reviews) | Not enough data | 
| **Performance and Reliability** | 9.1 (148 reviews) | Not enough data | 

#### Agentic AI - Inbound Call Tracking

| Feature | CTM | Channels | 
|---|---|---|
| **Autonomous Task Execution** | 6.2 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 6.1 (22 reviews) | Not enough data | 

### Marketing Analytics

| Product | Score | Reviews |
|---|---|---|
| **CTM** | 8.2/10 | 68 |
| **Channels** | N/A | N/A |

#### Marketing Operations

| Feature | CTM | Channels | 
|---|---|---|
| **ROI Tracking** | 8.3 (44 reviews) | Not enough data | 
| **Data Collection** | 9.1 (57 reviews) | Not enough data | 
| **Customer Insights** | 8.8 (47 reviews) | Not enough data | 
| **Multi-User Access** | 9.1 (58 reviews) | Not enough data | 
| **Spend Management** | 8.3 (45 reviews) | Not enough data | 
| **White Label** | 8.5 (42 reviews) | Not enough data | 

#### Campaign Activity

| Feature | CTM | Channels | 
|---|---|---|
| **Campaign Insights** | 8.8 (51 reviews) | Not enough data | 
| **Reports and Dashboards** | 8.7 (62 reviews) | Not enough data | 
| **Campaign Stickiness** | 8.0 (44 reviews) | Not enough data | 
| **Multichannel Tracking** | 8.9 (55 reviews) | Not enough data | 
| **Brand Optimization** | 8.3 (40 reviews) | Not enough data | 
| **Predictive Analytics** | 7.5 (35 reviews) | Not enough data | 

#### Agentic AI - Marketing Analytics

| Feature | CTM | Channels | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (11 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

**Unique to CTM (9):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking), [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Attribution Software](https://www.g2.com/categories/attribution), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to Channels (1):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)


---
## Reviewer Demographics

### By Company Size

| Segment | CTM | Channels | 
|---|---|---|
| **Small-Business** | 66.2% | 38.5% | 
| **Mid-Market** | 30.3% | 23.1% | 
| **Enterprise** | 3.6% | 38.5% | 

### By Industry

#### CTM

- **Marketing and Advertising:** 38.4%
- **Internet:** 6.3%
- **Construction:** 4.1%
- **Consumer Services:** 3.8%
- **Hospital & Health Care:** 3.8%
- **Health, Wellness and Fitness:** 3.7%
- **Information Technology and Services:** 2.7%
- **Real Estate:** 2.7%
- **Computer Software:** 2.1%
- **Mental Health Care:** 1.8%
- **Other:** 30.5%

#### Channels

- **Outsourcing/Offshoring:** 23.1%
- **Internet:** 15.4%
- **Information Technology and Services:** 15.4%
- **Telecommunications:** 7.7%
- **Food & Beverages:** 7.7%
- **Financial Services:** 7.7%
- **Computer Hardware:** 7.7%
- **Automotive:** 7.7%
- **Alternative Medicine:** 7.7%

---
## Alternatives

### Alternatives to CTM

- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [WhatConverts](https://www.g2.com/products/whatconverts/reviews) — 4.9/5 stars (306 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1589 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Marchex](https://www.g2.com/products/marchex/reviews) — 4.1/5 stars (184 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)

### Alternatives to Channels

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4168 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1589 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3377 reviews)
- [Vanillasoft](https://www.g2.com/products/vanillasoft/reviews) — 4.5/5 stars (650 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2041 reviews)

---
## Top Discussions

### CTM

- Title: [What do you think is the best thing about Call Tracking Metrics](https://www.g2.com/discussions/33938-what-do-you-think-is-the-best-thing-about-call-tracking-metrics) — 2 comments, 1 upvote
  > **Top comment:** "very convenient"
- Title: [Need referral for creative Implementation Consultant](https://www.g2.com/discussions/need-referral-for-creative-implementation-consultant) — 1 comment, 1 upvote
  > **Top comment:** "Try Blue Pig Media. I’ve heard they’re quite good. "
- Title: [Why is texting difficult on the platform](https://www.g2.com/discussions/33937-why-is-texting-difficult-on-the-platform) — 1 comment, 1 upvote
  > **Top comment:** "Do you mean to the receiving user of a response? "
- Title: [How do I delete a custom tag that I made?](https://www.g2.com/discussions/15086-how-do-i-delete-a-custom-tag-that-i-made) — 1 comment, 1 upvote
  > **Top comment:** "Hey Adrian! Good question. Both Reporting Tags and Call Tags can be customized, so the answer would depend on which you're referring to. 

Reporting Tags:..."
- Title: [What if I already have numbers I want to keep?](https://www.g2.com/discussions/what-if-i-already-have-numbers-i-want-to-keep) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No problem, this is a process called porting. We will gladly port over your already existing number into our system for no additional cost. (USA and Canada..."

### Channels

- Title: [What payment methods do you offer?](https://www.g2.com/discussions/what-payment-methods-do-you-offer) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "At the moment we accept Visa, MasterCard, and American Express. All your transactions are securely processed through Stripe, the most reliable payment gateway."
- Title: [Can I try CrazyCall before I buy a plan?](https://www.g2.com/discussions/can-i-try-crazycall-before-i-buy-a-plan) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! Your first 14 days are on us. Just sign up for a free trial to get started. Make the most of these 2 weeks, and if you love CrazyCall (we hope you..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ctm-ctm-vs-channels)