# CS2, DemandGen vs Salesforce Customer Success Comparison | | CS2 | DemandGen | Salesforce Customer Success | |---|---|---|---| | **Star Rating** | 4.9 out of 5 | 4.6 out of 5 | 4.4 out of 5 | | **Total Reviews** | 93 | 28 | 387 | | **Largest Market Segment** | Mid-Market (80.2% of reviews) | Mid-Market (46.4% of reviews) | Mid-Market (46.3% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | Free | --- ## Top Pros & Cons ### CS2 Pros: - Expertise (19 reviews) - Experience (14 reviews) Cons: - Communication Issues (2 reviews) - Time Zone Issues (2 reviews) ### DemandGen **Not enough data** ### Salesforce Customer Success Pros: - Helpful (42 reviews) - Customer Support (37 reviews) Cons: - Poor Customer Support (29 reviews) - Expensive (27 reviews) --- ## Ratings Comparison | Rating | CS2 | DemandGen | Salesforce Customer Success | |---|---|---|---| | **Quality of Work** | 9.8 (71 reviews) | 9.0 (21 reviews) | 9.0 (326 reviews) | | **Responsiveness** | 9.7 (71 reviews) | 9.0 (21 reviews) | 9.0 (323 reviews) | | **Expertise of Team** | 9.8 (71 reviews) | 9.0 (21 reviews) | 8.9 (325 reviews) | | **Execution Ability** | 9.8 (71 reviews) | 9.1 (21 reviews) | 9.0 (322 reviews) | | **Communication Skills** | 9.8 (71 reviews) | 9.2 (21 reviews) | 9.1 (321 reviews) | | **Professionalism** | 9.9 (71 reviews) | 9.2 (21 reviews) | 9.4 (323 reviews) | | **Has the product been a good partner in doing business?** | 9.8 (72 reviews) | 8.9 (22 reviews) | 9.1 (128 reviews) | --- ## Pricing ### CS2 #### Entry-Level Pricing No pricing available #### Free Trial No information available ### DemandGen #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Salesforce Customer Success #### Entry-Level Pricing Plan: Standard Success Plan Price: Free Description: Explore self-guided resources, like online learning, videos, and community advice. Included in all licenses. Key Features: - Trailhead - Help Portal - Trailblazer Community [Browse all 4 editions](https://www.g2.com/products/salesforce-customer-success/pricing) #### Free Trial No --- ## Features Comparison By Category ### Professional Services | Product | Score | Reviews | |---|---|---| | **CS2** | N/A | N/A | | **DemandGen** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | CS2 | DemandGen | Salesforce Customer Success | |---|---|---|---| | **Needs Assessment** | Not enough data | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | Not enough data | #### Delivery | Feature | CS2 | DemandGen | Salesforce Customer Success | |---|---|---|---| | **Technical Expertise** | Not enough data | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | Not enough data | #### Support | Feature | CS2 | DemandGen | Salesforce Customer Success | |---|---|---|---| | **Go Live Support** | Not enough data | Not enough data | Not enough data | | **Documentation** | Not enough data | Not enough data | Not enough data | | **Training ** | Not enough data | Not enough data | Not enough data | | **Metrics** | Not enough data | Not enough data | Not enough data | | **Admin Services** | Not enough data | Not enough data | Not enough data | ### Marketing Services | Product | Score | Reviews | |---|---|---| | **CS2** | N/A | N/A | | **DemandGen** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | CS2 | DemandGen | Salesforce Customer Success | |---|---|---|---| | **Needs Assessment** | Not enough data | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | Not enough data | #### Delivery | Feature | CS2 | DemandGen | Salesforce Customer Success | |---|---|---|---| | **Technical Expertise** | Not enough data | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | Not enough data | ### Business Services | Product | Score | Reviews | |---|---|---| | **CS2** | N/A | N/A | | **DemandGen** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | CS2 | DemandGen | Salesforce Customer Success | |---|---|---|---| | **Needs Assessment** | Not enough data | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | Not enough data | #### Delivery | Feature | CS2 | DemandGen | Salesforce Customer Success | |---|---|---|---| | **Technical Expertise** | Not enough data | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | Not enough data | ### Ecosystem Service Providers | Product | Score | Reviews | |---|---|---| | **CS2** | N/A | N/A | | **DemandGen** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | CS2 | DemandGen | Salesforce Customer Success | |---|---|---|---| | **Needs Assessment** | Not enough data | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | Not enough data | #### Delivery | Feature | CS2 | DemandGen | Salesforce Customer Success | |---|---|---|---| | **Technical Expertise** | Not enough data | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | Not enough data | #### Support | Feature | CS2 | DemandGen | Salesforce Customer Success | |---|---|---|---| | **Go Live Support** | Not enough data | Not enough data | Not enough data | | **Documentation** | Not enough data | Not enough data | Not enough data | | **Training ** | Not enough data | Not enough data | Not enough data | | **Metrics** | Not enough data | Not enough data | Not enough data | | **Admin Services** | Not enough data | Not enough data | Not enough data | ### Marketing Strategy | Product | Score | Reviews | |---|---|---| | **CS2** | 9.9/10 | 6 | | **DemandGen** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Other Platform Features | Feature | CS2 | DemandGen | Salesforce Customer Success | |---|---|---|---| | **Notifications & Reminders** | Not enough data | Not enough data | Not enough data | | **Contract Database** | Not enough data | Not enough data | Not enough data | | **Contract Compliance** | 10.0 (5 reviews) | Not enough data | Not enough data | | **Integrations / APIs** | 9.7 (5 reviews) | Not enough data | Not enough data | | **E-Signature** | Not enough data | Not enough data | Not enough data | ### B2B Services | Product | Score | Reviews | |---|---|---| | **CS2** | N/A | N/A | | **DemandGen** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Team Quality | Feature | CS2 | DemandGen | Salesforce Customer Success | |---|---|---|---| | **Change Management Skills** | Not enough data | Not enough data | Not enough data | | **Executive Presence** | Not enough data | Not enough data | Not enough data | | **Vertical Expertise** | Not enough data | Not enough data | Not enough data | | **Technology Partnerships** | Not enough data | Not enough data | Not enough data | --- ## Categories **Unique to CS2 (9):** [Revenue Operations Services ](https://www.g2.com/categories/revenue-operations-services), [Marketing Automation Consulting Providers](https://www.g2.com/categories/marketing-automation-consulting), [Account-Based Marketing Agencies](https://www.g2.com/categories/account-based-marketing-agencies), [HubSpot Consulting Services](https://www.g2.com/categories/hubspot-consulting-services), [Adobe Consulting Services](https://www.g2.com/categories/adobe-consulting-services), [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services), [Marketing Strategy Agencies](https://www.g2.com/categories/marketing-strategy), [Drift Consulting Providers](https://www.g2.com/categories/drift-consulting), [Email Marketing Services Providers](https://www.g2.com/categories/email-marketing-services) **Unique to DemandGen (6):** [Adobe Consulting Services](https://www.g2.com/categories/adobe-consulting-services), [Account-Based Marketing Agencies](https://www.g2.com/categories/account-based-marketing-agencies), [Marketing Automation Consulting Providers](https://www.g2.com/categories/marketing-automation-consulting), [Other Marketing Services Providers](https://www.g2.com/categories/other-marketing-services), [Vidyard Consulting Providers](https://www.g2.com/categories/vidyard-consulting), [HubSpot Consulting Services](https://www.g2.com/categories/hubspot-consulting-services) **Unique to Salesforce Customer Success (2):** [FinancialForce Consulting Providers](https://www.g2.com/categories/financialforce-consulting), [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services) --- ## Reviewer Demographics ### By Company Size | Segment | CS2 | DemandGen | Salesforce Customer Success | |---|---|---|---| | **Small-Business** | 7.4% | 21.4% | 27.2% | | **Mid-Market** | 80.2% | 46.4% | 46.3% | | **Enterprise** | 12.3% | 32.1% | 26.5% | ### By Industry #### CS2 - **Computer Software:** 57.6% - **Information Technology and Services:** 15.3% - **Marketing and Advertising:** 4.7% - **Financial Services:** 4.7% - **Computer & Network Security:** 4.7% - **E-Learning:** 3.5% - **Leisure, Travel & Tourism:** 2.4% - **Telecommunications:** 1.2% - **Security and Investigations:** 1.2% - **Primary/Secondary Education:** 1.2% - **Other:** 3.5% #### DemandGen - **Computer Software:** 17.9% - **Information Technology and Services:** 10.7% - **Computer & Network Security:** 10.7% - **Marketing and Advertising:** 7.1% - **Internet:** 7.1% - **Information Services:** 7.1% - **Accounting:** 7.1% - **Consulting:** 3.6% - **Transportation/Trucking/Railroad:** 3.6% - **Telecommunications:** 3.6% - **Other:** 21.4% #### Salesforce Customer Success - **Financial Services:** 10.5% - **Information Technology and Services:** 7.9% - **Manufacturing:** 6.7% - **Consulting:** 6.4% - **Computer Software:** 6.4% - **Non-Profit Organization Management:** 5.6% - **Insurance:** 5.0% - **Hospital & Health Care:** 4.4% - **Automotive:** 3.8% - **Higher Education:** 2.6% - **Other:** 40.6% --- ## Alternatives ### Alternatives to CS2 - [Winning by Design](https://www.g2.com/products/winning-by-design/reviews) — 4.8/5 stars (761 reviews) - [KlientBoost](https://www.g2.com/products/klientboost/reviews) — 4.8/5 stars (397 reviews) - [memoryBlue](https://www.g2.com/products/memoryblue/reviews) — 4.6/5 stars (308 reviews) - [INFUSE](https://www.g2.com/products/infusemedia-infuse/reviews) — 4.5/5 stars (292 reviews) - [SmartSites](https://www.g2.com/products/smartsites/reviews) — 4.8/5 stars (253 reviews) - [webdew](https://www.g2.com/products/webdew/reviews) — 4.9/5 stars (223 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) — 4.8/5 stars (213 reviews) - [WebFX](https://www.g2.com/products/webfx/reviews) — 4.8/5 stars (203 reviews) - [Otter PR](https://www.g2.com/products/otter-pr/reviews) — 4.9/5 stars (202 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) — 5.0/5 stars (183 reviews) ### Alternatives to DemandGen - [Winning by Design](https://www.g2.com/products/winning-by-design/reviews) — 4.8/5 stars (761 reviews) - [INFUSE](https://www.g2.com/products/infusemedia-infuse/reviews) — 4.5/5 stars (292 reviews) - [SmartSites](https://www.g2.com/products/smartsites/reviews) — 4.8/5 stars (253 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) — 4.8/5 stars (213 reviews) - [webdew](https://www.g2.com/products/webdew/reviews) — 4.9/5 stars (223 reviews) - [CIENCE](https://www.g2.com/products/cience/reviews) — 3.7/5 stars (181 reviews) - [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) — 5.0/5 stars (137 reviews) - [Lean Layer](https://www.g2.com/products/lean-layer/reviews) — 5.0/5 stars (112 reviews) - [Accenture](https://www.g2.com/products/accenture/reviews) — 4.2/5 stars (107 reviews) - [New Breed](https://www.g2.com/products/new-breed/reviews) — 4.7/5 stars (98 reviews) ### Alternatives to Salesforce Customer Success - [Coastal](https://www.g2.com/products/coastal/reviews) — 5.0/5 stars (183 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) — 4.8/5 stars (213 reviews) - [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) — 5.0/5 stars (137 reviews) - [Accenture](https://www.g2.com/products/accenture/reviews) — 4.2/5 stars (107 reviews) - [Lean Layer](https://www.g2.com/products/lean-layer/reviews) — 5.0/5 stars (112 reviews) - [Access Global Group](https://www.g2.com/products/access-global-group/reviews) — 5.0/5 stars (89 reviews) - [Deloitte Consulting](https://www.g2.com/products/deloitte-consulting/reviews) — 4.2/5 stars (66 reviews) - [IBM Consulting](https://www.g2.com/products/ibm-consulting/reviews) — 4.0/5 stars (63 reviews) - [Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/products/peeklogic-salesforce-consulting-development-company/reviews) — 4.9/5 stars (80 reviews) - [Marketing Automation Corp](https://www.g2.com/products/marketing-automation-corp/reviews) — 4.8/5 stars (75 reviews) --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cs2-cs2-vs-demandgen-vs-salesforce-customer-success)