# CS2, Capgemini Services vs Salesforce Customer Success Comparison

| | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **Star Rating** | 4.9 out of 5 | 3.9 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 93 | 26 | 386 | 
| **Largest Market Segment** | Mid-Market (80.2% of reviews) | Enterprise (56.5% of reviews) | Mid-Market (46.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | Free | 

---
## Top Pros & Cons

### CS2

Pros:
- Expertise (19 reviews)
- Experience (14 reviews)

Cons:
- Communication Issues (2 reviews)
- Time Zone Issues (2 reviews)

### Capgemini Services

Pros:
- Resource Optimization (1 reviews)
- Resources Utilization (1 reviews)

Cons:
- Miscommunication (1 reviews)
- Outsourcing Issues (1 reviews)

### Salesforce Customer Success

Pros:
- Helpful (42 reviews)
- Customer Support (37 reviews)

Cons:
- Poor Customer Support (29 reviews)
- Expensive (27 reviews)

---
## Ratings Comparison
| Rating | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
  | **Quality of Work** | 9.8 (71 reviews) | 7.8 (19 reviews) | 9.0 (325 reviews) | 
  | **Responsiveness** | 9.7 (71 reviews) | 8.6 (19 reviews) | 9.0 (322 reviews) | 
  | **Expertise of Team** | 9.8 (71 reviews) | 8.6 (19 reviews) | 8.9 (324 reviews) | 
  | **Execution Ability** | 9.8 (71 reviews) | 8.1 (19 reviews) | 9.0 (321 reviews) | 
  | **Communication Skills** | 9.8 (71 reviews) | 7.8 (19 reviews) | 9.1 (320 reviews) | 
  | **Professionalism** | 9.9 (71 reviews) | 8.6 (19 reviews) | 9.4 (322 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (72 reviews) | 8.3 (21 reviews) | 9.1 (128 reviews) | 

---
## Pricing

### CS2

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Capgemini Services

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Salesforce Customer Success

#### Entry-Level Pricing

Plan: Standard Success Plan

Price: Free

Description: Explore self-guided resources, like online learning, videos, and community advice. Included in all licenses.

Key Features:
- Trailhead
- Help Portal
- Trailblazer Community

[Browse all 4 editions](https://www.g2.com/products/salesforce-customer-success/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Professional Services

| Product | Score | Reviews |
|---|---|---|
| **CS2** | N/A | N/A |
| **Capgemini Services** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Planning

| Feature | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **Needs Assessment** | Not enough data | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | Not enough data | 
| **Stayed within Budget** | Not enough data | Not enough data | Not enough data | 
| **Statement of Work** | Not enough data | Not enough data | Not enough data | 
| **Best Practices** | Not enough data | Not enough data | Not enough data | 

#### Delivery

| Feature | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **Technical Expertise** | Not enough data | Not enough data | Not enough data | 
| **Met Deadlines** | Not enough data | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | Not enough data | 
| **Project Updates** | Not enough data | Not enough data | Not enough data | 
| **Scope Management** | Not enough data | Not enough data | Not enough data | 
| **Roll-out** | Not enough data | Not enough data | Not enough data | 

#### Support

| Feature | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **Go Live Support** | Not enough data | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | Not enough data | 
| **Training ** | Not enough data | Not enough data | Not enough data | 
| **Metrics** | Not enough data | Not enough data | Not enough data | 
| **Admin Services** | Not enough data | Not enough data | Not enough data | 

### Marketing Services

| Product | Score | Reviews |
|---|---|---|
| **CS2** | N/A | N/A |
| **Capgemini Services** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Planning

| Feature | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **Needs Assessment** | Not enough data | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | Not enough data | 
| **Stayed within Budget** | Not enough data | Not enough data | Not enough data | 
| **Statement of Work** | Not enough data | Not enough data | Not enough data | 
| **Best Practices** | Not enough data | Not enough data | Not enough data | 

#### Delivery

| Feature | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **Technical Expertise** | Not enough data | Not enough data | Not enough data | 
| **Met Deadlines** | Not enough data | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | Not enough data | 
| **Project Updates** | Not enough data | Not enough data | Not enough data | 
| **Scope Management** | Not enough data | Not enough data | Not enough data | 
| **Roll-out** | Not enough data | Not enough data | Not enough data | 

### Business Services

| Product | Score | Reviews |
|---|---|---|
| **CS2** | N/A | N/A |
| **Capgemini Services** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Planning

| Feature | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **Needs Assessment** | Not enough data | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | Not enough data | 
| **Stayed within Budget** | Not enough data | Not enough data | Not enough data | 
| **Statement of Work** | Not enough data | Not enough data | Not enough data | 
| **Best Practices** | Not enough data | Not enough data | Not enough data | 

#### Delivery

| Feature | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **Technical Expertise** | Not enough data | Not enough data | Not enough data | 
| **Met Deadlines** | Not enough data | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | Not enough data | 
| **Project Updates** | Not enough data | Not enough data | Not enough data | 
| **Scope Management** | Not enough data | Not enough data | Not enough data | 
| **Roll-out** | Not enough data | Not enough data | Not enough data | 

### Value-Added Resellers (VARs)

| Product | Score | Reviews |
|---|---|---|
| **CS2** | N/A | N/A |
| **Capgemini Services** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Planning

| Feature | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **Needs Assessment** | Not enough data | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | Not enough data | 
| **Stayed within Budget** | Not enough data | Not enough data | Not enough data | 
| **Statement of Work** | Not enough data | Not enough data | Not enough data | 
| **Best Practices** | Not enough data | Not enough data | Not enough data | 

#### Delivery

| Feature | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **Technical Expertise** | Not enough data | Not enough data | Not enough data | 
| **Met Deadlines** | Not enough data | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | Not enough data | 
| **Project Updates** | Not enough data | Not enough data | Not enough data | 
| **Scope Management** | Not enough data | Not enough data | Not enough data | 
| **Roll-out** | Not enough data | Not enough data | Not enough data | 

### Security and Privacy Services

| Product | Score | Reviews |
|---|---|---|
| **CS2** | N/A | N/A |
| **Capgemini Services** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Planning

| Feature | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **Needs Assessment** | Not enough data | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | Not enough data | 
| **Stayed within Budget** | Not enough data | Not enough data | Not enough data | 
| **Statement of Work** | Not enough data | Not enough data | Not enough data | 
| **Best Practices** | Not enough data | Not enough data | Not enough data | 

#### Delivery

| Feature | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **Technical Expertise** | Not enough data | Not enough data | Not enough data | 
| **Met Deadlines** | Not enough data | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | Not enough data | 
| **Project Updates** | Not enough data | Not enough data | Not enough data | 
| **Scope Management** | Not enough data | Not enough data | Not enough data | 
| **Roll-out** | Not enough data | Not enough data | Not enough data | 

### Ecosystem Service Providers

| Product | Score | Reviews |
|---|---|---|
| **CS2** | N/A | N/A |
| **Capgemini Services** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Planning

| Feature | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **Needs Assessment** | Not enough data | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | Not enough data | 
| **Stayed within Budget** | Not enough data | Not enough data | Not enough data | 
| **Statement of Work** | Not enough data | Not enough data | Not enough data | 
| **Best Practices** | Not enough data | Not enough data | Not enough data | 

#### Delivery

| Feature | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **Technical Expertise** | Not enough data | Not enough data | Not enough data | 
| **Met Deadlines** | Not enough data | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | Not enough data | 
| **Project Updates** | Not enough data | Not enough data | Not enough data | 
| **Scope Management** | Not enough data | Not enough data | Not enough data | 
| **Roll-out** | Not enough data | Not enough data | Not enough data | 

#### Support

| Feature | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **Go Live Support** | Not enough data | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | Not enough data | 
| **Training ** | Not enough data | Not enough data | Not enough data | 
| **Metrics** | Not enough data | Not enough data | Not enough data | 
| **Admin Services** | Not enough data | Not enough data | Not enough data | 

### Threat Hunting Services

| Product | Score | Reviews |
|---|---|---|
| **CS2** | N/A | N/A |
| **Capgemini Services** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Generative AI

| Feature | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Marketing Strategy

| Product | Score | Reviews |
|---|---|---|
| **CS2** | 9.9/10 | 6 |
| **Capgemini Services** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Other Platform Features

| Feature | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **Notifications & Reminders** | Not enough data | Not enough data | Not enough data | 
| **Contract Database** | Not enough data | Not enough data | Not enough data | 
| **Contract Compliance** | 10.0 (5 reviews) | Not enough data | Not enough data | 
| **Integrations / APIs** | 9.7 (5 reviews) | Not enough data | Not enough data | 
| **E-Signature** | Not enough data | Not enough data | Not enough data | 

### IoT Security Services

| Product | Score | Reviews |
|---|---|---|
| **CS2** | N/A | N/A |
| **Capgemini Services** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Generative AI

| Feature | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### B2B Services

| Product | Score | Reviews |
|---|---|---|
| **CS2** | N/A | N/A |
| **Capgemini Services** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Team Quality

| Feature | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **Change Management Skills** | Not enough data | Not enough data | Not enough data | 
| **Executive Presence** | Not enough data | Not enough data | Not enough data | 
| **Vertical Expertise** | Not enough data | Not enough data | Not enough data | 
| **Technology Partnerships** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services)

**Unique to CS2 (8):** [Revenue Operations Services ](https://www.g2.com/categories/revenue-operations-services), [Marketing Automation Consulting Providers](https://www.g2.com/categories/marketing-automation-consulting), [Account-Based Marketing Agencies](https://www.g2.com/categories/account-based-marketing-agencies), [HubSpot Consulting Services](https://www.g2.com/categories/hubspot-consulting-services), [Adobe Consulting Services](https://www.g2.com/categories/adobe-consulting-services), [Marketing Strategy Agencies](https://www.g2.com/categories/marketing-strategy), [Drift Consulting Providers](https://www.g2.com/categories/drift-consulting), [Email Marketing Services Providers](https://www.g2.com/categories/email-marketing-services)

**Unique to Capgemini Services (34):** [Infor Consulting Services](https://www.g2.com/categories/infor-consulting-services), [ServiceNow Consulting Services](https://www.g2.com/categories/servicenow-consulting-services), [IBM Consulting Services](https://www.g2.com/categories/ibm-consulting-services), [AWS Consulting Services](https://www.g2.com/categories/aws-consulting-services), [Workday Consulting Services](https://www.g2.com/categories/workday-consulting-services), [Adobe Consulting Services](https://www.g2.com/categories/adobe-consulting-services), [Google Consulting Services](https://www.g2.com/categories/google-consulting-services), [Oracle Consulting Services](https://www.g2.com/categories/oracle-consulting-services), [SAP Consulting Services](https://www.g2.com/categories/sap-consulting-services), [Microsoft Consulting Services](https://www.g2.com/categories/microsoft-consulting-services), [Business Process Management (BPM) Services](https://www.g2.com/categories/business-process-management-bpm-services), [Robotic Process Automation (RPA) Consultancy Services ](https://www.g2.com/categories/robotic-process-automation-rpa-consultancy-services), [Threat Hunting Services Providers](https://www.g2.com/categories/threat-hunting-services), [IoT Security Services Providers](https://www.g2.com/categories/iot-security-services), [IBM Security VARs ](https://www.g2.com/categories/ibm-security-vars), [IBM Server VARs ](https://www.g2.com/categories/ibm-server-vars), [Quote-to-Cash Consulting Providers](https://www.g2.com/categories/quote-to-cash-consulting), [Managed Security Services Providers (MSSPs)](https://www.g2.com/categories/managed-security-services-mssp), [Other Oracle Resellers ](https://www.g2.com/categories/other-oracle-resellers), [Oracle Database Resellers ](https://www.g2.com/categories/oracle-database-resellers), [Oracle Siebel Resellers ](https://www.g2.com/categories/oracle-siebel-resellers), [Oracle Fusion Applications Resellers ](https://www.g2.com/categories/oracle-fusion-applications-resellers), [Oracle PeopleSoft Resellers ](https://www.g2.com/categories/oracle-peoplesoft-resellers), [Oracle JD Edwards EnterpriseOne Resellers ](https://www.g2.com/categories/oracle-jd-edwards-enterpriseone-resellers), [Oracle E-Business Suite Resellers ](https://www.g2.com/categories/oracle-e-business-suite-resellers), [Oracle Cloud Application Resellers ](https://www.g2.com/categories/oracle-cloud-application-resellers), [Mobility Consulting Providers](https://www.g2.com/categories/mobility-consulting), [IT Infrastructure Consulting Providers](https://www.g2.com/categories/it-infrastructure-consulting), [ Braze Consulting Services](https://www.g2.com/categories/braze-consulting-services), [Oracle Resellers](https://www.g2.com/categories/oracle-resellers), [DataRobot Consulting Services](https://www.g2.com/categories/datarobot-consulting-services), [Genesys Consulting Services](https://www.g2.com/categories/genesys-consulting-services), [Citrix Consulting Services](https://www.g2.com/categories/citrix-consulting-services), [SAP Resellers](https://www.g2.com/categories/sap-resellers)

**Unique to Salesforce Customer Success (1):** [FinancialForce Consulting Providers](https://www.g2.com/categories/financialforce-consulting)


---
## Reviewer Demographics

### By Company Size

| Segment | CS2 | Capgemini Services | Salesforce Customer Success | 
|---|---|---|---|
| **Small-Business** | 7.4% | 4.3% | 26.7% | 
| **Mid-Market** | 80.2% | 39.1% | 46.6% | 
| **Enterprise** | 12.3% | 56.5% | 26.7% | 

### By Industry

#### CS2

- **Computer Software:** 57.6%
- **Information Technology and Services:** 15.3%
- **Marketing and Advertising:** 4.7%
- **Financial Services:** 4.7%
- **Computer & Network Security:** 4.7%
- **E-Learning:** 3.5%
- **Leisure, Travel & Tourism:** 2.4%
- **Telecommunications:** 1.2%
- **Security and Investigations:** 1.2%
- **Primary/Secondary Education:** 1.2%
- **Other:** 3.5%

#### Capgemini Services

- **Information Technology and Services:** 20.8%
- **Oil & Energy:** 12.5%
- **Telecommunications:** 8.3%
- **Computer Software:** 8.3%
- **Consulting:** 4.2%
- **Semiconductors:** 4.2%
- **Pharmaceuticals:** 4.2%
- **Medical Devices:** 4.2%
- **Internet:** 4.2%
- **Hospital & Health Care:** 4.2%
- **Other:** 25.0%

#### Salesforce Customer Success

- **Financial Services:** 10.6%
- **Information Technology and Services:** 7.9%
- **Manufacturing:** 6.7%
- **Computer Software:** 6.5%
- **Consulting:** 6.2%
- **Non-Profit Organization Management:** 5.6%
- **Insurance:** 5.0%
- **Hospital & Health Care:** 4.4%
- **Automotive:** 3.8%
- **Higher Education:** 2.6%
- **Other:** 40.8%

---
## Alternatives

### Alternatives to CS2

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### Alternatives to Capgemini Services

- [Accenture](https://www.g2.com/products/accenture/reviews) — 4.2/5 stars (107 reviews)
- [Wipro](https://www.g2.com/products/wipro/reviews) — 4.1/5 stars (41 reviews)
- [Cognizant](https://www.g2.com/products/cognizant/reviews) — 4.1/5 stars (46 reviews)
- [Tata Consultancy Services](https://www.g2.com/products/tata-consultancy-services/reviews) — 4.3/5 stars (36 reviews)
- [Deloitte Consulting](https://www.g2.com/products/deloitte-consulting/reviews) — 4.2/5 stars (66 reviews)
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- [Western Computer](https://www.g2.com/products/western-computer/reviews) — 4.6/5 stars (202 reviews)
- [Coastal](https://www.g2.com/products/coastal/reviews) — 5.0/5 stars (183 reviews)

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- [Lean Layer](https://www.g2.com/products/lean-layer/reviews) — 5.0/5 stars (110 reviews)
- [Access Global Group](https://www.g2.com/products/access-global-group/reviews) — 5.0/5 stars (89 reviews)
- [Deloitte Consulting](https://www.g2.com/products/deloitte-consulting/reviews) — 4.2/5 stars (66 reviews)
- [IBM Consulting](https://www.g2.com/products/ibm-consulting/reviews) — 4.0/5 stars (63 reviews)
- [Marketing Automation Corp](https://www.g2.com/products/marketing-automation-corp/reviews) — 4.8/5 stars (75 reviews)
- [Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/products/peeklogic-salesforce-consulting-development-company/reviews) — 4.9/5 stars (73 reviews)


---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cs2-cs2-vs-capgemini-services-vs-salesforce-customer-success)