# CRMOne vs Dynamics 365 Sales Comparison | | CRMOne | Dynamics 365 Sales | |---|---|---| | **Star Rating** | 4.8 out of 5 | 3.8 out of 5 | | **Total Reviews** | 1,045 | 1,618 | | **Largest Market Segment** | Small-Business (40.2% of reviews) | Mid-Market (39.4% of reviews) | | **Entry Level Price** | $18.00 1 Users Per Month | $210/month per user | --- ## Top Pros & Cons ### CRMOne Pros: - Lead Management (135 reviews) - Customer Management (121 reviews) Cons: - Limited Customization (84 reviews) - Learning Curve (79 reviews) ### Dynamics 365 Sales Pros: - Ease of Use (21 reviews) - Integrations (11 reviews) Cons: - Learning Curve (13 reviews) - Complexity (8 reviews) --- ## Ratings Comparison | Rating | CRMOne | Dynamics 365 Sales | |---|---|---| | **Meets Requirements** | 9.6 (21 reviews) | 8.1 (1291 reviews) | | **Ease of Use** | 10.0 (874 reviews) | 7.4 (1297 reviews) | | **Ease of Setup** | 10.0 (623 reviews) | 7.2 (417 reviews) | | **Ease of Admin** | Not enough data | 7.6 (385 reviews) | | **Quality of Support** | 9.7 (21 reviews) | 7.5 (1132 reviews) | | **Has the product been a good partner in doing business?** | Not enough data | 7.8 (380 reviews) | | **Product Direction (% positive)** | 10.0 (21 reviews) | 6.3 (1268 reviews) | --- ## Pricing ### CRMOne #### Entry-Level Pricing Plan: Grow Price: $18.00 1 Users Per Month Description: 14 Days Free Trial Key Features: - Everything in Launch, plus: Role-based Permissions - Unlimited AI Pages, Funnels, Forms, Surveys & Course Builder - Bring Your Own Domain for forms, surveys, websites, funnels & appointment scheduler [Browse all 3 editions](https://www.g2.com/products/crmone/pricing) #### Free Trial Yes ### Dynamics 365 Sales #### Entry-Level Pricing Plan: Dynamics 365 Plan Price: $210 /month per user Description: Get full use of all applications in one comprehensive, cost-efficient option. [Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing) #### Free Trial No --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **CRMOne** | 9.3/10 | 21 | | **Dynamics 365 Sales** | 7.9/10 | 1201 | #### Sales Force Automation | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Contact & Account Management** | 9.8 (20 reviews) | 8.1 (965 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 9.2 (20 reviews) | 7.9 (679 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | 9.5 (20 reviews) | 7.9 (905 reviews) ✓ Verified | | **Task / Activity Management** | 9.3 (20 reviews) | 7.8 (971 reviews) ✓ Verified | | **Territory & Quota Management** | 8.7 (20 reviews) | 7.6 (736 reviews) ✓ Verified | | **Desktop Integration** | 9.4 (20 reviews) | 7.9 (869 reviews) ✓ Verified | | **Product & Price List Management** | 9.4 (19 reviews) | 7.6 (730 reviews) ✓ Verified | | **Quote & Order Management** | 9.2 (19 reviews) | 7.8 (721 reviews) ✓ Verified | | **Customer Contract Management** | 9.2 (20 reviews) | 8.0 (768 reviews) ✓ Verified | #### Marketing Automation | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Email Marketing** | 9.6 (20 reviews) | 7.6 (754 reviews) ✓ Verified | | **Campaign Management** | 9.0 (20 reviews) | 7.5 (732 reviews) ✓ Verified | | **Lead Management** | 9.6 (19 reviews) | 7.8 (822 reviews) ✓ Verified | | **Marketing ROI Analytics** | 9.1 (20 reviews) | 7.6 (642 reviews) ✓ Verified | #### Customer Support | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Case Management** | 9.4 (21 reviews) | 8.0 (708 reviews) ✓ Verified | | **Customer Support Portal** | 9.5 (21 reviews) | 7.8 (672 reviews) ✓ Verified | | **Knowledge Base** | 9.7 (20 reviews) | 7.9 (694 reviews) ✓ Verified | | **Call Center Features** | 8.9 (20 reviews) | 7.7 (603 reviews) ✓ Verified | | **Support Analytics** | 9.0 (19 reviews) | 7.9 (630 reviews) ✓ Verified | #### Reporting & Analytics | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Reporting** | 9.5 (19 reviews) | 7.9 (896 reviews) ✓ Verified | | **Dashboards** | 9.3 (19 reviews) | 7.9 (946 reviews) ✓ Verified | | **Forecasting** | 8.9 (19 reviews) | 7.7 (783 reviews) ✓ Verified | #### Mobile & Social | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Social Collaboration Features** | 9.1 (19 reviews) | 7.5 (556 reviews) ✓ Verified | | **Social Network Integration** | 9.7 (20 reviews) | 7.6 (550 reviews) ✓ Verified | | **Mobile User Support** | 9.3 (19 reviews) | 7.4 (620 reviews) ✓ Verified | #### Platform | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Customization** | 9.2 (18 reviews) | 8.1 (293 reviews) ✓ Verified | | **Workflow Capability** | 9.4 (18 reviews) | 8.1 (308 reviews) ✓ Verified | | **User, Role, and Access Management** | 9.6 (18 reviews) | 8.2 (302 reviews) ✓ Verified | | **Internationalization** | 9.2 (18 reviews) | 7.9 (227 reviews) ✓ Verified | | **Sandbox / Test Environments** | 9.0 (18 reviews) | 7.9 (249 reviews) ✓ Verified | | **Document & Content Mgmt.** | 9.4 (18 reviews) | 7.8 (276 reviews) ✓ Verified | | **Performance and Reliability** | 9.4 (18 reviews) | 7.7 (292 reviews) ✓ Verified | | **Output Document Generation** | 8.5 (19 reviews) | 7.8 (254 reviews) ✓ Verified | #### Integration | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Data Import & Export Tools** | 9.2 (18 reviews) | 7.9 (297 reviews) ✓ Verified | | **Integration APIs** | 9.5 (18 reviews) | 7.8 (234 reviews) ✓ Verified | | **Breadth of Partner Applications** | 9.2 (18 reviews) | 7.6 (239 reviews) ✓ Verified | #### Generative AI | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **AI Text Generation** | 9.2 (19 reviews) | 8.1 (18 reviews) | #### Agentic AI - CRM | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.0 (5 reviews) | | **Multi-step Planning** | Not enough data | 6.7 (5 reviews) | | **Cross-system Integration** | Not enough data | 7.7 (8 reviews) | | **Adaptive Learning** | Not enough data | 9.0 (5 reviews) | | **Natural Language Interaction** | Not enough data | 8.3 (5 reviews) | | **Proactive Assistance** | Not enough data | 8.7 (5 reviews) | | **Decision Making** | Not enough data | 8.3 (5 reviews) | ### Business Scheduling | Product | Score | Reviews | |---|---|---| | **CRMOne** | N/A | N/A | | **Dynamics 365 Sales** | N/A | N/A | #### Integrations | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **MS Teams Integration** | Not enough data | Not enough data | | **Email Integration** | Not enough data | Not enough data | | **Zoom Integration** | Not enough data | Not enough data | | **Google Meet Integration** | Not enough data | Not enough data | | **Salesforce Integration** | Not enough data | Not enough data | #### Branding & Customizatio | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Custom Booking Page** | Not enough data | Not enough data | | **Personalized Links** | Not enough data | Not enough data | | **Personalized Web Embed** | Not enough data | Not enough data | #### Automatic Rules & Configurations | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Set Working Hours** | Not enough data | Not enough data | | **Automatic Updates** | Not enough data | Not enough data | | **Buffer Times** | Not enough data | Not enough data | #### Agentic AI - Business Scheduling | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **CRMOne** | N/A | N/A | | **Dynamics 365 Sales** | 8.5/10 | 22 | #### Agentic AI - Sales Analytics | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Data Sourcing | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Data Sourcing** | Not enough data | 8.7 (21 reviews) | | **Exporting & Sharing Data** | Not enough data | 8.5 (21 reviews) | | **Multi-Device Data Visualization** | Not enough data | 8.4 (20 reviews) | | **Interactive Dashboards** | Not enough data | 8.1 (21 reviews) | | **Data Segmentation** | Not enough data | 8.7 (20 reviews) | #### Predictive Analytics | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Lead Scoring** | Not enough data | 8.7 (20 reviews) | | **Opportunity Scoring** | Not enough data | 8.6 (19 reviews) | | **Risk Analysis** | Not enough data | 8.3 (19 reviews) | | **Live Forecasting** | Not enough data | 8.3 (19 reviews) | #### Sales Management | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Live Pipeline Management** | Not enough data | 8.8 (20 reviews) | | **Sales Gamification** | Not enough data | 8.7 (19 reviews) | | **Account-Based Analytics** | Not enough data | 8.5 (20 reviews) | | **Activity Tracking** | Not enough data | 8.7 (20 reviews) | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **CRMOne** | N/A | N/A | | **Dynamics 365 Sales** | 8.6/10 | 6 | #### Agentic AI - Sales Coaching | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Training | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Knowledge Base** | Not enough data | 8.9 (6 reviews) | | **Coaching Materials** | Not enough data | 8.6 (6 reviews) | | **Playbook Creation** | Not enough data | 7.5 (6 reviews) | | **Video Record** | Not enough data | 8.6 (6 reviews) | #### Feedback | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Review** | Not enough data | 8.9 (6 reviews) | | **Scorecard** | Not enough data | 8.9 (6 reviews) | | **Coaching Card** | Not enough data | 8.6 (6 reviews) | | **Leaderboard** | Not enough data | 9.2 (6 reviews) | | **Real-Time Updates** | Not enough data | 8.6 (6 reviews) | | **Notifications** | Not enough data | 8.6 (6 reviews) | | **Competition** | Not enough data | 8.6 (6 reviews) | #### Generative AI | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### Website Builder | Product | Score | Reviews | |---|---|---| | **CRMOne** | N/A | N/A | | **Dynamics 365 Sales** | N/A | N/A | #### Customizations | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Templates** | Not enough data | Not enough data | | **Drag and Drop** | Not enough data | Not enough data | | **HTML Input** | Not enough data | Not enough data | | **Domain Name** | Not enough data | Not enough data | #### Growth | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **SEO** | Not enough data | Not enough data | | **Site Analytics** | Not enough data | Not enough data | | **Marketing Tools** | Not enough data | Not enough data | | **E-Commerce** | Not enough data | Not enough data | | **Hosting** | Not enough data | Not enough data | #### Content | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Email Integrations** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Permissions** | Not enough data | Not enough data | | **WordPress Tool** | Feature Not Available | Not enough data | #### Support | Feature | CRMOne | Dynamics 365 Sales | |---|---|---| | **Customer Support** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to CRMOne (2):** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Website Builder Software](https://www.g2.com/categories/website-builder) **Unique to Dynamics 365 Sales (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) --- ## Reviewer Demographics ### By Company Size | Segment | CRMOne | Dynamics 365 Sales | |---|---|---| | **Small-Business** | 40.2% | 31.0% | | **Mid-Market** | 30.0% | 39.4% | | **Enterprise** | 29.9% | 29.6% | ### By Industry #### CRMOne - **Marketing and Advertising:** 21.0% - **Financial Services:** 13.8% - **Computer & Network Security:** 12.7% - **Computer Software:** 12.5% - **Computer Networking:** 7.9% - **Education Management:** 7.6% - **Dairy:** 5.8% - **Hospital & Health Care:** 4.7% - **Cosmetics:** 3.5% - **Information Technology and Services:** 1.9% - **Other:** 8.5% #### Dynamics 365 Sales - **Information Technology and Services:** 12.6% - **Computer Software:** 8.4% - **Retail:** 3.9% - **Marketing and Advertising:** 3.9% - **Financial Services:** 3.9% - **Accounting:** 2.8% - **Education Management:** 2.3% - **Non-Profit Organization Management:** 2.3% - **Insurance:** 2.3% - **Real Estate:** 2.3% - **Other:** 55.2% --- ## Alternatives ### Alternatives to CRMOne - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13804 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25794 reviews) - [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2038 reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1162 reviews) - [Instantly](https://www.g2.com/products/instantly/reviews) — 4.8/5 stars (4094 reviews) - [Capsule CRM](https://www.g2.com/products/capsule-crm/reviews) — 4.7/5 stars (490 reviews) - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (816 reviews) ### Alternatives to Dynamics 365 Sales - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25794 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14686 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13804 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1427 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (951 reviews) --- ## Top Discussions ### CRMOne No discussions available for this product. ### Dynamics 365 Sales - Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..." - Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..." - Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales: Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..." - Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel. ..." - Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment > **Top comment:** "1. In-store and Online Sales. 2.Inventory Management. 3.Customer Engagement. 4.Omnichannel Capabilities. 5.Payment Processing. 6.Reporting and Analytics." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crmone-vs-dynamics-365-sales)