# CRMNEXT vs Merchant Central by NMI Comparison | | CRMNEXT | Merchant Central by NMI | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.6 out of 5 | | **Total Reviews** | 20 | 101 | | **Largest Market Segment** | Enterprise (70.0% of reviews) | Small-Business (75.5% of reviews) | | **Entry Level Price** | No pricing available | Starting at $1,799.00 Per Month | --- ## Ratings Comparison | Rating | CRMNEXT | Merchant Central by NMI | |---|---|---| | **Meets Requirements** | 8.1 (19 reviews) | 9.0 (76 reviews) | | **Ease of Use** | 8.5 (19 reviews) | 8.7 (77 reviews) | | **Ease of Setup** | 7.7 (11 reviews) | 8.1 (58 reviews) | | **Ease of Admin** | 7.9 (11 reviews) | 8.5 (59 reviews) | | **Quality of Support** | 7.8 (19 reviews) | 9.3 (77 reviews) | | **Has the product been a good partner in doing business?** | 7.9 (11 reviews) | 9.3 (60 reviews) | | **Product Direction (% positive)** | 8.7 (18 reviews) | 9.5 (72 reviews) | --- ## Pricing ### CRMNEXT #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Merchant Central by NMI #### Entry-Level Pricing Plan: Pro Price: Starting at $1,799.00 Per Month Description: Visit https://www.nmi.com/merchant-central to schedule your demo or launch a live tour. Key Features: - Unlimited users - Merchant boarding to multiple acquirers - Residual reporting [Learn more about Merchant Central by NMI](https://www.g2.com/products/merchant-central-by-nmi/reviews) #### Free Trial No --- ## Features Comparison By Category ### Financial Services CRM | Product | Score | Reviews | |---|---|---| | **CRMNEXT** | 8.4/10 | 16 | | **Merchant Central by NMI** | 8.2/10 | 53 | #### Content | Feature | CRMNEXT | Merchant Central by NMI | |---|---|---| | **Automation** | 8.3 (12 reviews) | 8.2 (47 reviews) | #### Platform Additional Functionality | Feature | CRMNEXT | Merchant Central by NMI | |---|---|---| | **Pre-Built Connectors** | 8.8 (12 reviews) | 8.0 (27 reviews) | | **Dashboard** | 7.8 (13 reviews) | 8.8 (48 reviews) | | **Cloud** | 8.3 (7 reviews) | 8.6 (29 reviews) | | **Mobility** | 7.9 (11 reviews) | 7.2 (36 reviews) | | **Messaging** | 9.0 (7 reviews) | 7.7 (33 reviews) | #### Platform Reporting and Analytics | Feature | CRMNEXT | Merchant Central by NMI | |---|---|---| | **Reporting** | 7.6 (12 reviews) | 8.5 (49 reviews) | | **Forecasting** | 9.3 (5 reviews) | 7.0 (28 reviews) | #### Customer Support | Feature | CRMNEXT | Merchant Central by NMI | |---|---|---| | **Case Management** | 8.5 (14 reviews) | 8.4 (38 reviews) | | **Customer Support Portal** | 7.7 (8 reviews) | 8.9 (38 reviews) | | **Knowledge Base** | 8.3 (6 reviews) | 8.7 (41 reviews) | | **Support Analytics** | 6.3 (9 reviews) | 8.5 (37 reviews) | #### Marketing Automation | Feature | CRMNEXT | Merchant Central by NMI | |---|---|---| | **Campaign Management** | 9.1 (9 reviews) | 7.5 (25 reviews) | | **Lead Management** | 9.0 (10 reviews) | 8.8 (44 reviews) | | **Marketing Analytics** | 9.0 (7 reviews) | 7.8 (22 reviews) | #### Sales Force Automation | Feature | CRMNEXT | Merchant Central by NMI | |---|---|---| | **Pipeline Management** | 8.7 (9 reviews) | 8.4 (32 reviews) | | **Task Management** | 8.7 (9 reviews) | 8.7 (42 reviews) | | **Product and Price List Management** | 9.7 (5 reviews) | 7.2 (20 reviews) | | **Quote and Order Management** | Not enough data | 8.0 (15 reviews) | | **Contract Management** | Not enough data | 8.5 (23 reviews) | #### Agentic AI - Financial Services CRM | Feature | CRMNEXT | Merchant Central by NMI | |---|---|---| | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Financial Services CRM Software](https://www.g2.com/categories/financial-services-crm) --- ## Reviewer Demographics ### By Company Size | Segment | CRMNEXT | Merchant Central by NMI | |---|---|---| | **Small-Business** | 0% | 75.5% | | **Mid-Market** | 30.0% | 22.4% | | **Enterprise** | 70.0% | 2.0% | ### By Industry #### CRMNEXT - **Insurance:** 35.0% - **Banking:** 30.0% - **Financial Services:** 10.0% - **Professional Training & Coaching:** 5.0% - **Medical Devices:** 5.0% - **Mechanical or Industrial Engineering:** 5.0% - **Internet:** 5.0% - **Computer Software:** 5.0% #### Merchant Central by NMI - **Financial Services:** 72.9% - **Banking:** 7.3% - **Information Technology and Services:** 4.2% - **Accounting:** 3.1% - **Retail:** 2.1% - **Computer Software:** 2.1% - **Business Supplies and Equipment:** 2.1% - **Staffing and Recruiting:** 1.0% - **Research:** 1.0% - **Internet:** 1.0% - **Other:** 3.1% --- ## Alternatives ### Alternatives to CRMNEXT - [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (671 reviews) - [Agentforce Financial Services (formerly Salesforce Financial Services Cloud)](https://www.g2.com/products/agentforce-financial-services-formerly-salesforce-financial-services-cloud/reviews) — 4.3/5 stars (227 reviews) - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews) — 4.3/5 stars (268 reviews) - [Lead Management](https://www.g2.com/products/total-expert-lead-management/reviews) — 4.5/5 stars (157 reviews) - [Wealthbox CRM](https://www.g2.com/products/wealthbox-crm/reviews) — 4.6/5 stars (109 reviews) - [Practifi](https://www.g2.com/products/practifi/reviews) — 4.3/5 stars (79 reviews) - [vcita](https://www.g2.com/products/vcita/reviews) — 4.5/5 stars (81 reviews) - [Affinity](https://www.g2.com/products/affinity/reviews) — 4.4/5 stars (72 reviews) - [Irwin](https://www.g2.com/products/irwin/reviews) — 4.5/5 stars (57 reviews) - [Backstop Solutions Suite](https://www.g2.com/products/backstop-solutions-suite/reviews) — 4.7/5 stars (46 reviews) ### Alternatives to Merchant Central by NMI - [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (671 reviews) - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews) — 4.3/5 stars (268 reviews) - [Agentforce Financial Services (formerly Salesforce Financial Services Cloud)](https://www.g2.com/products/agentforce-financial-services-formerly-salesforce-financial-services-cloud/reviews) — 4.3/5 stars (227 reviews) - [Wealthbox CRM](https://www.g2.com/products/wealthbox-crm/reviews) — 4.6/5 stars (109 reviews) - [Lead Management](https://www.g2.com/products/total-expert-lead-management/reviews) — 4.5/5 stars (157 reviews) - [Affinity](https://www.g2.com/products/affinity/reviews) — 4.4/5 stars (72 reviews) - [vcita](https://www.g2.com/products/vcita/reviews) — 4.5/5 stars (81 reviews) - [Practifi](https://www.g2.com/products/practifi/reviews) — 4.3/5 stars (79 reviews) - [Irwin](https://www.g2.com/products/irwin/reviews) — 4.5/5 stars (57 reviews) - [Backstop Solutions Suite](https://www.g2.com/products/backstop-solutions-suite/reviews) — 4.7/5 stars (46 reviews) --- ## Top Discussions ### CRMNEXT - Title: [What is a CRM tool?](https://www.g2.com/discussions/crmnext-what-is-a-crm-tool) — 2 comments > **Top comment:** "CRM is basically customer relationship management and it helps the organization in maintaining a single source of customer information. There are different..." - Title: [What is the best way to integrate systems without adding more layers](https://www.g2.com/discussions/30548-what-is-the-best-way-to-integrate-systems-without-adding-more-layers) — 1 comment > **Top comment:** "Hey Sachin! We integrate directly into the core which allows us to not add extra layers but a single layer where all systems can speak to one another. Our..." ### Merchant Central by NMI No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crmnext-vs-merchant-central-by-nmi)