# CRMdesk vs Wolken Service Desk Comparison | | CRMdesk | Wolken Service Desk | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.7 out of 5 | | **Total Reviews** | 109 | 15 | | **Largest Market Segment** | Mid-Market (38.0% of reviews) | Mid-Market (60.0% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Ratings Comparison | Rating | CRMdesk | Wolken Service Desk | |---|---|---| | **Meets Requirements** | 8.4 (81 reviews) | 9.2 (13 reviews) | | **Ease of Use** | 8.4 (81 reviews) | 9.3 (14 reviews) | | **Ease of Setup** | 7.7 (30 reviews) | 9.2 (8 reviews) | | **Ease of Admin** | 8.0 (29 reviews) | 9.0 (8 reviews) | | **Quality of Support** | 8.3 (75 reviews) | 9.4 (13 reviews) | | **Has the product been a good partner in doing business?** | 8.5 (27 reviews) | 9.6 (8 reviews) | | **Product Direction (% positive)** | 7.7 (81 reviews) | 9.1 (13 reviews) | --- ## Pricing ### CRMdesk #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Wolken Service Desk #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **CRMdesk** | 8.3/10 | 80 | | **Wolken Service Desk** | 9.9/10 | 6 | #### Ticket and Case Management | Feature | CRMdesk | Wolken Service Desk | |---|---|---| | **Ticket creation user experience** | 8.3 (61 reviews) ✓ Verified | 10.0 (5 reviews) | | **Ticket response user experience** | 8.4 (60 reviews) ✓ Verified | 10.0 (5 reviews) | | **Workflow** | 8.3 (66 reviews) ✓ Verified | 10.0 (5 reviews) | | **Response Automation** | 8.5 (63 reviews) | 10.0 (5 reviews) | | **SLA Management** | 8.0 (57 reviews) | 10.0 (5 reviews) | | **Attachments/Screencasts** | 8.4 (61 reviews) ✓ Verified | 10.0 (5 reviews) | | **Ticket Collaboration** | 8.4 (60 reviews) ✓ Verified | 10.0 (5 reviews) | | **Customer and Contacts Database** | 8.4 (63 reviews) ✓ Verified | 10.0 (5 reviews) | #### Generative AI | Feature | CRMdesk | Wolken Service Desk | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Summarization** | Not enough data | Feature Not Available | #### Agentic AI - Help Desk | Feature | CRMdesk | Wolken Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | CRMdesk | Wolken Service Desk | |---|---|---| | **Customer Portal** | 8.4 (64 reviews) ✓ Verified | 10.0 (5 reviews) | | **Email to Case** | 8.5 (61 reviews) ✓ Verified | 10.0 (5 reviews) | | **Chat/Live Support** | Feature Not Available | 9.7 (6 reviews) | | **Social Integration** | Feature Not Available | 9.7 (5 reviews) | | **Voice** | Feature Not Available | 9.7 (5 reviews) | #### Platform | Feature | CRMdesk | Wolken Service Desk | |---|---|---| | **Mobile User Support** | Feature Not Available | 9.3 (5 reviews) | | **Customization ** | 7.7 (25 reviews) ✓ Verified | 10.0 (5 reviews) | | **User, Role, and Access Management** | 8.3 (25 reviews) ✓ Verified | 10.0 (5 reviews) | | **Integration** | 8.6 (23 reviews) ✓ Verified | 10.0 (5 reviews) | | **Reporting** | 8.2 (60 reviews) ✓ Verified | 10.0 (5 reviews) | | **Dashboards** | 8.6 (61 reviews) ✓ Verified | 10.0 (5 reviews) | ### Service Desk | Product | Score | Reviews | |---|---|---| | **CRMdesk** | N/A | N/A | | **Wolken Service Desk** | 9.2/10 | 10 | #### Incident Management | Feature | CRMdesk | Wolken Service Desk | |---|---|---| | **Automate Ticket Routing** | Not enough data | 9.2 (10 reviews) | | **Ticket Prioritization** | Not enough data | 9.7 (10 reviews) | | **Ticket Notifications** | Not enough data | 10.0 (9 reviews) | | **Knowledge Base** | Not enough data | 9.2 (8 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 9.5 (7 reviews) | #### Reporting | Feature | CRMdesk | Wolken Service Desk | |---|---|---| | **Dashboards** | Not enough data | 9.0 (10 reviews) | | **Time Tracking** | Not enough data | 9.6 (9 reviews) | | **Surveys** | Not enough data | 9.2 (10 reviews) | #### Access & Usability | Feature | CRMdesk | Wolken Service Desk | |---|---|---| | **Mobile** | Not enough data | 8.5 (8 reviews) | | **Self Service** | Not enough data | 8.7 (9 reviews) | | **Active Directory** | Not enough data | 9.4 (8 reviews) | | **Multi-Channel Access** | Not enough data | 8.9 (9 reviews) | #### Agentic AI - Service Desk | Feature | CRMdesk | Wolken Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk) **Unique to Wolken Service Desk (1):** [Service Desk Software](https://www.g2.com/categories/service-desk) --- ## Reviewer Demographics ### By Company Size | Segment | CRMdesk | Wolken Service Desk | |---|---|---| | **Small-Business** | 24.0% | 26.7% | | **Mid-Market** | 38.0% | 60.0% | | **Enterprise** | 38.0% | 13.3% | ### By Industry #### CRMdesk - **Information Technology and Services:** 16.0% - **Telecommunications:** 7.0% - **Higher Education:** 5.0% - **Computer Software:** 5.0% - **Financial Services:** 4.0% - **Consumer Services:** 4.0% - **Hospitality:** 3.0% - **Information Services:** 3.0% - **Non-Profit Organization Management:** 3.0% - **Insurance:** 3.0% - **Other:** 47.0% #### Wolken Service Desk - **Information Technology and Services:** 26.7% - **Computer Software:** 26.7% - **Telecommunications:** 13.3% - **Financial Services:** 6.7% - **Executive Office:** 6.7% - **Design:** 6.7% - **Computer & Network Security:** 6.7% - **Banking:** 6.7% --- ## Alternatives ### Alternatives to CRMdesk - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7779 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3887 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews) - [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1908 reviews) ### Alternatives to Wolken Service Desk - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7779 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3887 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) --- ## Top Discussions ### CRMdesk No discussions available for this product. ### Wolken Service Desk - Title: [What is Wolken Service Desk used for?](https://www.g2.com/discussions/what-is-wolken-service-desk-used-for) — 1 comment *(includes official response)* > **Top comment:** "Wolken Service Desk is a holistic platform tailored to streamline and enhance various operational processes across IT Service Management, Non-IT Operations,..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crmdesk-vs-wolken-service-desk)