# CRM and Deals vs monday CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that monday CRM excels in user experience, particularly with its automation features. Users appreciate how the platform streamlines workflows and reduces the chances of missing important tasks, with one user highlighting the "AI Sidekick" as a fantastic time saver.
- **Users say** that CRM and Deals offers a straightforward interface that is easy to navigate, making it suitable for those in slower-paced sales environments. Reviewers have noted that it requires minimal effort to utilize effectively, which can be a significant advantage for smaller teams.
- **According to verified reviews** , monday CRM has a much larger user base and more recent feedback, indicating a strong market presence and ongoing development. This is reflected in the 247 recent reviews compared to CRM and Deals' lack of recent activity, suggesting that monday CRM is actively evolving to meet user needs.
- **Reviewers mention** that while CRM and Deals has a higher score in quality of support, users of monday CRM still find the support satisfactory, especially with features that automate notifications and updates, which help teams stay informed without needing constant oversight.
- **G2 reviewers highlight** that CRM and Deals is particularly effective for mid-market companies, with features that support effective sales pipeline management. Users have noted its ability to analyze leads and follow-ups, which can lead to successful conversions in a more traditional sales environment.
- **Users report** that monday CRM's integration capabilities and AI-driven features provide a modern approach to sales management, making it a preferred choice for small businesses looking to scale. The ability to automate deal coaching and updates is seen as a game-changer for teams that cannot always be present for every call.



| | CRM and Deals | monday CRM | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 15 | 1,402 | 
| **Largest Market Segment** | Mid-Market (60.0% of reviews) | Small-Business (77.1% of reviews) | 
| **Entry Level Price** | $6.00 1 Agent Per Month | $12.00 Per Month | 

---
## Top Pros & Cons

### CRM and Deals

Pros:
- Ease of Use (1 reviews)
- Easy Tracking (1 reviews)


### monday CRM

Pros:
- Ease of Use (190 reviews)
- Integrations (107 reviews)

Cons:
- Missing Features (78 reviews)
- Learning Curve (76 reviews)

---
## Ratings Comparison
| Rating | CRM and Deals | monday CRM | 
|---|---|---|
  | **Meets Requirements** | 9.5 (10 reviews) | 8.5 (998 reviews) | 
  | **Ease of Use** | 9.0 (10 reviews) | 8.8 (1063 reviews) | 
  | **Ease of Setup** | Not enough data | 8.5 (838 reviews) | 
  | **Ease of Admin** | Not enough data | 8.8 (531 reviews) | 
  | **Quality of Support** | 9.3 (10 reviews) | 8.4 (869 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.9 (519 reviews) | 
  | **Product Direction (% positive)** | 10.0 (10 reviews) | 9.2 (941 reviews) | 

---
## Pricing

### CRM and Deals

#### Entry-Level Pricing

Plan: CRM

Price: $6.00 1 Agent Per Month

Description: Perfect for sales teams

Key Features:
- A custom pipeline with up to 10 stages
- 5 custom fields
- Forecast view

[Browse all 3 editions](https://www.g2.com/products/crm-and-deals/pricing)

#### Free Trial

Yes

### monday CRM

#### Entry-Level Pricing

Plan: Basic

Price: $12.00 Per Month

Description: Organize all your team’s leads, contacts, & deals

Key Features:
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards

[Browse all 4 editions](https://www.g2.com/products/monday-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | 8.1/10 | 9 |
| **monday CRM** | 8.0/10 | 907 |

#### Sales Force Automation

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Contact & Account Management** | 7.9 (8 reviews) | 8.6 (615 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 7.1 (8 reviews) | 7.9 (480 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 7.3 (8 reviews) | 8.7 (604 reviews) | 
| **Task / Activity Management** | 8.3 (8 reviews) | 8.9 (664 reviews) | 
| **Territory & Quota Management** | 7.1 (8 reviews) | 7.7 (449 reviews) | 
| **Desktop Integration** | Feature Not Available | 8.3 (510 reviews) | 
| **Product & Price List Management** | 7.3 (8 reviews) | 7.7 (456 reviews) | 
| **Quote & Order Management** | 7.1 (8 reviews) | 7.6 (458 reviews) | 
| **Customer Contract Management** | Feature Not Available | 7.9 (488 reviews) | 

#### Marketing Automation

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Email Marketing** | 8.1 (8 reviews) | 7.6 (478 reviews) | 
| **Campaign Management** | 8.1 (7 reviews) | 7.8 (473 reviews) | 
| **Lead Management** | 8.6 (7 reviews) | 8.7 (574 reviews) | 
| **Marketing ROI Analytics** | 8.6 (7 reviews) | 7.5 (442 reviews) | 

#### Customer Support

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Case Management** | 8.7 (9 reviews) | 8.2 (480 reviews) | 
| **Customer Support Portal** | 9.4 (9 reviews) | 7.8 (415 reviews) | 
| **Knowledge Base** | 9.1 (9 reviews) | 8.2 (442 reviews) | 
| **Call Center Features** | 8.9 (9 reviews) | 7.1 (399 reviews) | 
| **Support Analytics** | 8.7 (9 reviews) | 7.8 (453 reviews) | 

#### Reporting & Analytics

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Reporting** | 8.3 (9 reviews) | 8.2 (545 reviews) | 
| **Dashboards** | 8.9 (9 reviews) | 8.7 (608 reviews) | 
| **Forecasting** | 8.3 (9 reviews) | 8.0 (475 reviews) | 

#### Mobile & Social

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.8 (9 reviews) | 8.0 (428 reviews) | 
| **Social Network Integration** | 7.3 (8 reviews) | 7.3 (350 reviews) | 
| **Mobile User Support** | 8.3 (7 reviews) | 7.7 (482 reviews) | 

#### Platform

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Customization** | 7.3 (8 reviews) | 8.8 (562 reviews) | 
| **Workflow Capability** | 7.3 (8 reviews) | 8.7 (560 reviews) | 
| **User, Role, and Access Management** | 7.5 (8 reviews) | 8.6 (529 reviews) | 
| **Internationalization** | 8.3 (7 reviews) | 8.1 (441 reviews) | 
| **Sandbox / Test Environments** | 8.6 (7 reviews) | 7.6 (388 reviews) | 
| **Document & Content Mgmt.** | 8.6 (7 reviews) | 8.0 (481 reviews) | 
| **Performance and Reliability** | 7.7 (8 reviews) | 8.4 (535 reviews) | 
| **Output Document Generation** | Feature Not Available | 7.8 (442 reviews) | 

#### Integration

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.3 (9 reviews) | 8.2 (470 reviews) | 
| **Integration APIs** | 7.4 (9 reviews) | 7.9 (429 reviews) | 
| **Breadth of Partner Applications** | Feature Not Available | 8.0 (423 reviews) | 

#### Generative AI

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.2 (328 reviews) | 

#### Agentic AI - CRM

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (70 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (66 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (70 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (66 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (66 reviews) | 
| **Proactive Assistance** | Not enough data | 7.5 (67 reviews) | 
| **Decision Making** | Not enough data | 7.4 (66 reviews) | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Ticket and Case Management

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **monday CRM** | 8.0/10 | 302 |

#### Agentic AI - Sales Performance Management

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (36 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (35 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (34 reviews) | 

#### Incentives

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Badges** | Not enough data | 7.4 (222 reviews) | 
| **Triggers** | Not enough data | 7.8 (239 reviews) | 
| **Commission Calculator** | Not enough data | 7.6 (216 reviews) | 
| **Leaderboards** | Not enough data | 7.8 (227 reviews) | 

#### Personalization

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Profiles** | Not enough data | 8.3 (264 reviews) | 
| **Custom Reports** | Not enough data | 8.3 (251 reviews) | 
| **Dashboards** | Not enough data | 8.9 (282 reviews) | 
| **Goal Setting** | Not enough data | 8.6 (252 reviews) | 

#### Administrative

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Integration** | Not enough data | 8.2 (259 reviews) | 
| **Employee Structure** | Not enough data | 8.3 (252 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.8 (205 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **monday CRM** | 7.8/10 | 209 |

#### Agentic AI - Email Tracking

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (26 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (26 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (26 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (26 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (26 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (26 reviews) | 
| **Decision Making** | Not enough data | 7.6 (26 reviews) | 

#### Analytics

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Open Rates** | Not enough data | 8.2 (170 reviews) | 
| **Link Activity** | Not enough data | 8.0 (146 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.2 (190 reviews) | 
| **Email Scheduling** | Not enough data | 8.3 (97 reviews) | 
| **Notifications** | Not enough data | 8.5 (194 reviews) | 
| **Email Categorization** | Not enough data | 8.0 (91 reviews) | 
| **Templates** | Not enough data | 8.2 (188 reviews) | 

#### Generative AI

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (134 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to CRM and Deals (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to monday CRM (2):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)


---
## Reviewer Demographics

### By Company Size

| Segment | CRM and Deals | monday CRM | 
|---|---|---|
| **Small-Business** | 40.0% | 77.1% | 
| **Mid-Market** | 60.0% | 20.2% | 
| **Enterprise** | 0% | 2.7% | 

### By Industry

#### CRM and Deals

- **Computer Software:** 26.7%
- **Logistics and Supply Chain:** 13.3%
- **Consumer Services:** 13.3%
- **Consulting:** 6.7%
- **Retail:** 6.7%
- **Marketing and Advertising:** 6.7%
- **Internet:** 6.7%
- **Information Services:** 6.7%
- **Financial Services:** 6.7%
- **Computer & Network Security:** 6.7%

#### monday CRM

- **Marketing and Advertising:** 11.9%
- **Information Technology and Services:** 7.6%
- **Construction:** 4.8%
- **Computer Software:** 4.4%
- **Real Estate:** 3.5%
- **Financial Services:** 3.3%
- **Consulting:** 3.0%
- **Non-Profit Organization Management:** 3.0%
- **Hospital & Health Care:** 2.8%
- **Management Consulting:** 2.4%
- **Other:** 53.3%

---
## Alternatives

### Alternatives to CRM and Deals

- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3103 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (649 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25864 reviews)
- [SuiteDash](https://www.g2.com/products/suitedash/reviews) — 4.8/5 stars (618 reviews)
- [Attio](https://www.g2.com/products/attio/reviews) — 4.3/5 stars (572 reviews)
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) — 4.5/5 stars (360 reviews)
- [EngageBay](https://www.g2.com/products/engagebay/reviews) — 4.6/5 stars (709 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (583 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)

### Alternatives to monday CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25864 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13890 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3103 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2944 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (861 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2058 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews)

---
## Top Discussions

### CRM and Deals

No discussions available for this product.

### monday CRM

- Title: [Can I use Monday.com to set-up an online application or a questionnaire for my external clients?](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  Easy to do."
- Title: [What is monday sales CRM used for?](https://www.g2.com/discussions/what-is-monday-sales-crm-used-for) — 1 comment
  > **Top comment:** "Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crm-and-deals-vs-monday-crm)