# CRM and Deals vs monday CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that monday CRM excels in user experience, particularly with its automation features. Users appreciate how the platform streamlines workflows and reduces the chances of missing important tasks, with one user highlighting the "AI Sidekick" as a fantastic time saver.
- **Users say** that CRM and Deals offers a straightforward interface that is easy to navigate, making it suitable for those in slower-paced sales environments. Reviewers have noted that it requires minimal effort to utilize effectively, which can be a significant advantage for smaller teams.
- **According to verified reviews** , monday CRM has a much larger user base and more recent feedback, indicating a strong market presence and ongoing development. This is reflected in the 247 recent reviews compared to CRM and Deals' lack of recent activity, suggesting that monday CRM is actively evolving to meet user needs.
- **Reviewers mention** that while CRM and Deals has a higher score in quality of support, users of monday CRM still find the support satisfactory, especially with features that automate notifications and updates, which help teams stay informed without needing constant oversight.
- **G2 reviewers highlight** that CRM and Deals is particularly effective for mid-market companies, with features that support effective sales pipeline management. Users have noted its ability to analyze leads and follow-ups, which can lead to successful conversions in a more traditional sales environment.
- **Users report** that monday CRM's integration capabilities and AI-driven features provide a modern approach to sales management, making it a preferred choice for small businesses looking to scale. The ability to automate deal coaching and updates is seen as a game-changer for teams that cannot always be present for every call.



| | CRM and Deals | monday CRM | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 15 | 1,480 | 
| **Largest Market Segment** | Mid-Market (60.0% of reviews) | Small-Business (76.5% of reviews) | 
| **Entry Level Price** | $6.00 1 Agent Per Month | $12.00 Per Month | 

---
## Top Pros & Cons

### CRM and Deals

Pros:
- Ease of Use (1 reviews)
- Easy Tracking (1 reviews)


### monday CRM

Pros:
- Ease of Use (190 reviews)
- Integrations (107 reviews)

Cons:
- Missing Features (78 reviews)
- Learning Curve (76 reviews)

---
## Ratings Comparison
| Rating | CRM and Deals | monday CRM | 
|---|---|---|
  | **Meets Requirements** | 9.5 (10 reviews) | 8.6 (1053 reviews) | 
  | **Ease of Use** | 9.0 (10 reviews) | 8.9 (1118 reviews) | 
  | **Ease of Setup** | Not enough data | 8.5 (890 reviews) | 
  | **Ease of Admin** | Not enough data | 8.8 (544 reviews) | 
  | **Quality of Support** | 9.3 (10 reviews) | 8.5 (919 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.9 (533 reviews) | 
  | **Product Direction (% positive)** | 10.0 (10 reviews) | 9.2 (989 reviews) | 

---
## Pricing

### CRM and Deals

#### Entry-Level Pricing

Plan: CRM

Price: $6.00 1 Agent Per Month

Description: Perfect for sales teams

Key Features:
- A custom pipeline with up to 10 stages
- 5 custom fields
- Forecast view

[Browse all 3 editions](https://www.g2.com/products/crm-and-deals/pricing)

#### Free Trial

Yes

### monday CRM

#### Entry-Level Pricing

Plan: Basic

Price: $12.00 Per Month

Description: Organize all your team’s leads, contacts, & deals

Key Features:
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards

[Browse all 4 editions](https://www.g2.com/products/monday-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | 8.1/10 | 9 |
| **monday CRM** | 9.2/10 | 966 |

#### Sales Force Automation

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Contact & Account Management** | 7.9 (8 reviews) | 8.7 (653 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 7.1 (8 reviews) | 8.0 (502 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 7.3 (8 reviews) | 8.7 (639 reviews) | 
| **Task / Activity Management** | 8.3 (8 reviews) | 8.9 (698 reviews) | 
| **Territory & Quota Management** | 7.1 (8 reviews) | 7.8 (468 reviews) | 
| **Desktop Integration** | Feature Not Available | 8.4 (535 reviews) | 
| **Product & Price List Management** | 7.3 (8 reviews) | 7.8 (477 reviews) | 
| **Quote & Order Management** | 7.1 (8 reviews) | 7.7 (480 reviews) | 
| **Customer Contract Management** | Feature Not Available | 8.0 (508 reviews) | 
| **Contract/License Management** | Not enough data | 10.0 (6 reviews) | 

#### Marketing Automation

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Email Marketing** | 8.1 (8 reviews) | 7.7 (499 reviews) | 
| **Campaign Management** | 8.1 (7 reviews) | 7.8 (493 reviews) | 
| **Lead Management** | 8.6 (7 reviews) | 8.7 (598 reviews) | 
| **Marketing ROI Analytics** | 8.6 (7 reviews) | 7.6 (462 reviews) | 
| **Email Management** | Not enough data | 10.0 (6 reviews) | 
| **File Management** | Not enough data | 9.7 (5 reviews) | 
| **Deal Management** | Not enough data | 9.4 (6 reviews) | 

#### Customer Support

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Case Management** | 8.7 (9 reviews) | 8.3 (498 reviews) | 
| **Customer Support Portal** | 9.4 (9 reviews) | 7.9 (435 reviews) | 
| **Knowledge Base** | 9.1 (9 reviews) | 8.3 (460 reviews) | 
| **Call Center Features** | 8.9 (9 reviews) | 7.2 (419 reviews) | 
| **Support Analytics** | 8.7 (9 reviews) | 7.9 (473 reviews) | 
| **Workflow Management** | Not enough data | 10.0 (6 reviews) | 
| **Opportunity Management** | Not enough data | 10.0 (5 reviews) | 
| **Sales Pipeline Management** | Not enough data | 9.8 (7 reviews) | 
| **Reporting/Analytics** | Not enough data | 9.6 (8 reviews) | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | 9.0 (5 reviews) | 
| **Content Management** | Not enough data | 9.4 (6 reviews) | 
| **Communication Management** | Not enough data | 9.8 (8 reviews) | 
| **Visual Analytics** | Not enough data | 9.4 (6 reviews) | 
| **Template Management** | Not enough data | 9.3 (5 reviews) | 
| **Predictive Analytics** | Not enough data | 10.0 (6 reviews) | 
| **Document Management** | Not enough data | 10.0 (5 reviews) | 
| **Channel Management** | Not enough data | 10.0 (5 reviews) | 
| **Commission Management** | Not enough data | 10.0 (5 reviews) | 
| **Field Sales Management** | Not enough data | 10.0 (5 reviews) | 

#### Reporting & Analytics

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Reporting** | 8.3 (9 reviews) | 8.2 (572 reviews) | 
| **Dashboards** | 8.9 (9 reviews) | 8.7 (633 reviews) | 
| **Forecasting** | 8.3 (9 reviews) | 8.1 (496 reviews) | 

#### Mobile & Social

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.8 (9 reviews) | 8.2 (456 reviews) | 
| **Social Network Integration** | 7.3 (8 reviews) | 7.4 (368 reviews) | 
| **Mobile User Support** | 8.3 (7 reviews) | 7.7 (501 reviews) | 
| **Third-Party Integrations** | Not enough data | 8.1 (9 reviews) | 
| **Social Media Integration** | Not enough data | 10.0 (5 reviews) | 
| **Customer Support** | Not enough data | 9.7 (5 reviews) | 
| **Multi-Channel Social Integration** | Not enough data | 9.3 (5 reviews) | 

#### Platform

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Customization** | 7.3 (8 reviews) | 8.8 (568 reviews) | 
| **Workflow Capability** | 7.3 (8 reviews) | 8.7 (570 reviews) | 
| **User, Role, and Access Management** | 7.5 (8 reviews) | 8.6 (532 reviews) | 
| **Internationalization** | 8.3 (7 reviews) | 8.1 (443 reviews) | 
| **Sandbox / Test Environments** | 8.6 (7 reviews) | 7.6 (389 reviews) | 
| **Document & Content Mgmt.** | 8.6 (7 reviews) | 8.1 (484 reviews) | 
| **Performance and Reliability** | 7.7 (8 reviews) | 8.4 (542 reviews) | 
| **Output Document Generation** | Feature Not Available | 7.8 (446 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 

#### Integration

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.3 (9 reviews) | 8.2 (472 reviews) | 
| **Integration APIs** | 7.4 (9 reviews) | 7.9 (432 reviews) | 
| **Breadth of Partner Applications** | Feature Not Available | 8.0 (426 reviews) | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Internal Chat Integration** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.3 (350 reviews) | 
| **Generative AI** | Not enough data | 8.3 (9 reviews) | 
| **Proposal Generation** | Not enough data | 9.7 (5 reviews) | 

#### Agentic AI - CRM

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (90 reviews) | 
| **Multi-step Planning** | Not enough data | 8.1 (84 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (89 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (84 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (85 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (87 reviews) | 
| **Decision Making** | Not enough data | 8.0 (85 reviews) | 
| **Calendar/Reminder System** | Not enough data | 10.0 (7 reviews) | 

#### Additional Functionality

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Search/Filter** | Not enough data | 9.4 (6 reviews) | 
| **Alerts/Notifications** | Not enough data | 10.0 (8 reviews) | 
| **Data Import/Export** | Not enough data | 10.0 (5 reviews) | 
| **Lead Capture** | Not enough data | 9.3 (5 reviews) | 
| **Batch Processing** | Not enough data | 9.3 (5 reviews) | 
| **Email Tracking** | Not enough data | 10.0 (5 reviews) | 
| **Tagging** | Not enough data | 9.7 (5 reviews) | 
| **Pipeline Reports** | Not enough data | 10.0 (5 reviews) | 
| **Drag & Drop** | Not enough data | 8.9 (6 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | 9.5 (7 reviews) | 
| **Role-Based Permissions** | Not enough data | 9.7 (6 reviews) | 
| **Interaction Tracking** | Not enough data | 9.7 (6 reviews) | 
| **CRM** | Not enough data | 10.0 (6 reviews) | 
| **Document Storage** | Not enough data | 9.7 (5 reviews) | 
| **AI Copilot** | Not enough data | 10.0 (5 reviews) | 
| **Contact Database** | Not enough data | 10.0 (6 reviews) | 
| **Referral Tracking** | Not enough data | 9.7 (6 reviews) | 
| **Quotes/Estimates** | Not enough data | 9.7 (5 reviews) | 
| **Multi-Channel Communication** | Not enough data | 9.7 (5 reviews) | 
| **Lead Qualification** | Not enough data | 10.0 (6 reviews) | 
| **Marketing Automation** | Not enough data | 9.7 (6 reviews) | 
| **Email Templates** | Not enough data | 9.7 (6 reviews) | 
| **Sales Reports** | Not enough data | 10.0 (6 reviews) | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | 10.0 (7 reviews) | 
| **Lead Scoring** | Not enough data | 10.0 (5 reviews) | 
| **Data Security** | Not enough data | 10.0 (6 reviews) | 
| **Customizable Reports** | Not enough data | 10.0 (5 reviews) | 
| **Calendar Sync** | Not enough data | 10.0 (5 reviews) | 
| **For Startups** | Not enough data | 10.0 (5 reviews) | 
| **Performance Metrics** | Not enough data | 10.0 (5 reviews) | 
| **Sales Trend Analysis** | Not enough data | 9.7 (5 reviews) | 
| **For iPad Devices** | Not enough data | 10.0 (5 reviews) | 
| **Customizable Templates** | Not enough data | 9.0 (5 reviews) | 
| **Activity Tracking** | Not enough data | 9.3 (5 reviews) | 
| **Reporting & Statistics** | Not enough data | 9.7 (5 reviews) | 
| **For Mac Devices** | Not enough data | 9.7 (5 reviews) | 
| **Landing Pages/Web Forms** | Not enough data | 9.7 (5 reviews) | 
| **Lead Nurturing** | Not enough data | 9.7 (5 reviews) | 
| **Gamification** | Not enough data | 9.7 (5 reviews) | 
| **Prioritization** | Not enough data | 9.7 (5 reviews) | 
| **Web-based Deployment** | Not enough data | 10.0 (6 reviews) | 
| **Softphone** | Not enough data | 9.3 (5 reviews) | 
| **Single Sign On** | Not enough data | 10.0 (5 reviews) | 
| **Customer Database** | Not enough data | 9.8 (7 reviews) | 
| **Event Triggered Actions** | Not enough data | 10.0 (6 reviews) | 
| **Mobile App** | Not enough data | 9.0 (5 reviews) | 
| **Email Sequences** | Not enough data | 10.0 (5 reviews) | 
| **Customer Segmentation** | Not enough data | 9.3 (5 reviews) | 
| **Lead Assignment** | Not enough data | 10.0 (7 reviews) | 
| **For Small Businesses** | Not enough data | 10.0 (5 reviews) | 
| **Live Chat** | Not enough data | 9.3 (5 reviews) | 
| **Business Card/Badge Scanning** | Not enough data | 10.0 (5 reviews) | 
| **Data Visualization** | Not enough data | 9.8 (7 reviews) | 
| **Customer Social Profiles** | Not enough data | 10.0 (5 reviews) | 
| **Social Promotion** | Not enough data | 9.3 (5 reviews) | 
| **Monitoring** | Not enough data | 10.0 (7 reviews) | 
| **Engagement Tracking** | Not enough data | 10.0 (6 reviews) | 
| **Social Media Monitoring** | Not enough data | 10.0 (5 reviews) | 
| **Customer Engagement** | Not enough data | 9.3 (5 reviews) | 
| **Sentiment Analysis** | Not enough data | 10.0 (5 reviews) | 
| **Brand Tracking** | Not enough data | 10.0 (5 reviews) | 
| **Audience Targeting** | Not enough data | 10.0 (5 reviews) | 
| **Workflow Automation** | Not enough data | 9.3 (7 reviews) | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Ticket and Case Management

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 
| **Video Chat** | Not enough data | Not enough data | 

#### Platform

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **monday CRM** | 8.4/10 | 321 |

#### Agentic AI - Sales Performance Management

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (53 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (52 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (51 reviews) | 

#### Incentives

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Badges** | Not enough data | 7.6 (239 reviews) | 
| **Triggers** | Not enough data | 7.9 (256 reviews) | 
| **Commission Calculator** | Not enough data | 7.7 (233 reviews) | 
| **Leaderboards** | Not enough data | 7.9 (244 reviews) | 

#### Personalization

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Profiles** | Not enough data | 8.4 (281 reviews) | 
| **Custom Reports** | Not enough data | 8.4 (268 reviews) | 
| **Dashboards** | Not enough data | 8.9 (299 reviews) | 
| **Goal Setting/Tracking** | Not enough data | 8.7 (269 reviews) | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Incentive Management** | Not enough data | Not enough data | 

#### Administrative

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | 8.3 (276 reviews) | 
| **Employee Structure** | Not enough data | 8.4 (269 reviews) | 
| **Behavior Monitoring** | Not enough data | 8.0 (222 reviews) | 

#### Additional Functionality

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Generative AI** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | 9.7 (5 reviews) | 
| **Employee Reward Programs** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Ongoing Performance Tracking** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | 9.3 (5 reviews) | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Sales Planning** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Quota Planning** | Not enough data | Not enough data | 
| **Accounting** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Rewards Points** | Not enough data | Not enough data | 
| **Organizational Charting** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Milestone Tracking** | Not enough data | Not enough data | 
| **Territory Management** | Not enough data | Not enough data | 
| **Performance Appraisal** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Sales Onboarding & Training** | Not enough data | Not enough data | 
| **Employee Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Ratings/Reviews** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Goal Management** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Kanban Board** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Product Catalog** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Activity/News Feed** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Revenue Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **monday CRM** | 8.2/10 | 221 |

#### Agentic AI - Email Tracking

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (35 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (35 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (35 reviews) | 
| **Adaptive Learning** | Not enough data | 8.1 (36 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (35 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (35 reviews) | 
| **Decision Making** | Not enough data | 8.3 (37 reviews) | 

#### Analytics

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Open Rates** | Not enough data | 8.3 (179 reviews) | 
| **Link Activity** | Not enough data | 8.1 (154 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.3 (199 reviews) | 
| **Email Scheduling** | Not enough data | 8.5 (107 reviews) | 
| **Real-Time Notifications** | Not enough data | 8.6 (203 reviews) | 
| **Email Categorization** | Not enough data | 8.2 (101 reviews) | 
| **Templates** | Not enough data | 8.3 (197 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (143 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | CRM and Deals | monday CRM | 
|---|---|---|
| **Contact Management** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Drip Campaigns** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Team Management** | Not enough data | Not enough data | 
| **Click Tracking** | Not enough data | Not enough data | 
| **Subscription Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Geolocation** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Mailing List Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Distribution** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to CRM and Deals (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to monday CRM (2):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)


---
## Reviewer Demographics

### By Company Size

| Segment | CRM and Deals | monday CRM | 
|---|---|---|
| **Small-Business** | 40.0% | 76.5% | 
| **Mid-Market** | 60.0% | 20.4% | 
| **Enterprise** | 0% | 3.1% | 

### By Industry

#### CRM and Deals

- **Computer Software:** 26.7%
- **Logistics and Supply Chain:** 13.3%
- **Consumer Services:** 13.3%
- **Consulting:** 6.7%
- **Retail:** 6.7%
- **Marketing and Advertising:** 6.7%
- **Internet:** 6.7%
- **Information Services:** 6.7%
- **Financial Services:** 6.7%
- **Computer & Network Security:** 6.7%

#### monday CRM

- **Marketing and Advertising:** 11.8%
- **Information Technology and Services:** 7.4%
- **Construction:** 5.0%
- **Computer Software:** 4.3%
- **Real Estate:** 3.4%
- **Financial Services:** 3.2%
- **Consulting:** 2.9%
- **Non-Profit Organization Management:** 2.9%
- **Hospital & Health Care:** 2.8%
- **Management Consulting:** 2.4%
- **Other:** 53.8%

---
## Alternatives

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### Alternatives to monday CRM

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- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2066 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1623 reviews)

---
## Top Discussions

### CRM and Deals

No discussions available for this product.

### monday CRM

- Title: [Can I use Monday.com to set-up an online application or a questionnaire for my external clients?](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  Easy to do."
- Title: [What is monday sales CRM used for?](https://www.g2.com/discussions/what-is-monday-sales-crm-used-for) — 1 comment
  > **Top comment:** "Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crm-and-deals-vs-monday-crm)