# CRM and Deals vs HighLevel Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HighLevel excels in providing an all-in-one solution, which users appreciate for its powerful marketing automation features. One user highlighted how it saves time through scheduled automated messages, making it a favorite for those looking to streamline their marketing efforts.
- **Users say** that CRM and Deals is easy to use, with a straightforward interface that doesn't require extensive training. This simplicity is particularly beneficial for users in slower-paced sales environments, allowing them to maintain engagement with prospects without overwhelming complexity.
- **According to verified reviews** , HighLevel has a significantly higher G2 Score, indicating greater overall user satisfaction. Reviewers have praised the quality of support, noting that representatives are knowledgeable and provide excellent customer service, which enhances the user experience.
- **Reviewers mention** that while HighLevel has a robust feature set, some users find it challenging to configure to their specific workflows. This can lead to a steeper learning curve compared to CRM and Deals, which is noted for its ease of setup and user-friendly design.
- **Users highlight** that CRM and Deals offers effective automation features that help keep sales processes moving forward. However, they also note that it may lack some advanced functionalities that HighLevel provides, which could be a drawback for users seeking comprehensive marketing tools.
- **G2 reviewers indicate** that HighLevel's focus on small businesses allows it to cater specifically to their needs, with features like centralized communication and IVR systems. In contrast, CRM and Deals is more geared towards mid-market users, which may not align as well with the requirements of smaller enterprises.



| | CRM and Deals | HighLevel | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 15 | 649 | 
| **Largest Market Segment** | Mid-Market (60.0% of reviews) | Small-Business (94.6% of reviews) | 
| **Entry Level Price** | $6.00 1 Agent Per Month | $97.00 Per Month | 

---
## Top Pros & Cons

### CRM and Deals

Pros:
- Ease of Use (1 reviews)
- Easy Tracking (1 reviews)


### HighLevel

Pros:
- Features (155 reviews)
- Helpful (138 reviews)

Cons:
- Learning Curve (140 reviews)
- Missing Features (91 reviews)

---
## Ratings Comparison
| Rating | CRM and Deals | HighLevel | 
|---|---|---|
  | **Meets Requirements** | 9.5 (10 reviews) | 8.7 (228 reviews) | 
  | **Ease of Use** | 9.0 (10 reviews) | 7.8 (567 reviews) | 
  | **Ease of Setup** | Not enough data | 7.3 (356 reviews) | 
  | **Ease of Admin** | Not enough data | 8.0 (169 reviews) | 
  | **Quality of Support** | 9.3 (10 reviews) | 8.1 (222 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.5 (162 reviews) | 
  | **Product Direction (% positive)** | 10.0 (10 reviews) | 8.9 (220 reviews) | 

---
## Pricing

### CRM and Deals

#### Entry-Level Pricing

Plan: CRM

Price: $6.00 1 Agent Per Month

Description: Perfect for sales teams

Key Features:
- A custom pipeline with up to 10 stages
- 5 custom fields
- Forecast view

[Browse all 3 editions](https://www.g2.com/products/crm-and-deals/pricing)

#### Free Trial

Yes

### HighLevel

#### Entry-Level Pricing

Plan: Starter

Price: $97.00 Per Month

Description: All the tools you need to grow your businesses online with unlimited Users, unlimited Contacts, and a suite of AI tools!

Key Features:
- CRM
- Email & SMS Marketing
- Funnel & Website Builders

[Browse all 2 editions](https://www.g2.com/products/highlevel/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | 8.1/10 | 9 |
| **HighLevel** | 8.4/10 | 185 |

#### Sales Force Automation

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Contact & Account Management** | 7.9 (8 reviews) | 8.8 (120 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 7.1 (8 reviews) | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 7.3 (8 reviews) | 9.0 (120 reviews) | 
| **Task / Activity Management** | 8.3 (8 reviews) | 8.4 (114 reviews) | 
| **Territory & Quota Management** | 7.1 (8 reviews) | 7.5 (83 reviews) | 
| **Desktop Integration** | Feature Not Available | 8.8 (98 reviews) | 
| **Product & Price List Management** | 7.3 (8 reviews) | 8.3 (84 reviews) | 
| **Quote & Order Management** | 7.1 (8 reviews) | 7.9 (81 reviews) | 
| **Customer Contract Management** | Feature Not Available | 8.1 (89 reviews) | 

#### Marketing Automation

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Email Marketing** | 8.1 (8 reviews) | 9.0 (124 reviews) | 
| **Campaign Management** | 8.1 (7 reviews) | 9.0 (110 reviews) | 
| **Lead Management** | 8.6 (7 reviews) | 9.1 (118 reviews) | 
| **Marketing ROI Analytics** | 8.6 (7 reviews) | 8.3 (99 reviews) | 

#### Customer Support

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Case Management** | 8.7 (9 reviews) | 7.9 (94 reviews) | 
| **Customer Support Portal** | 9.4 (9 reviews) | Feature Not Available | 
| **Knowledge Base** | 9.1 (9 reviews) | Feature Not Available | 
| **Call Center Features** | 8.9 (9 reviews) | 8.0 (99 reviews) | 
| **Support Analytics** | 8.7 (9 reviews) | 8.2 (92 reviews) | 

#### Reporting & Analytics

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Reporting** | 8.3 (9 reviews) | 8.4 (97 reviews) | 
| **Dashboards** | 8.9 (9 reviews) | 8.3 (107 reviews) | 
| **Forecasting** | 8.3 (9 reviews) | Feature Not Available | 

#### Mobile & Social

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Social Collaboration Features** | 7.8 (9 reviews) | 8.0 (88 reviews) | 
| **Social Network Integration** | 7.3 (8 reviews) | 8.3 (104 reviews) | 
| **Mobile User Support** | 8.3 (7 reviews) | 7.6 (90 reviews) | 

#### Platform

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Customization** | 7.3 (8 reviews) | 8.5 (110 reviews) | 
| **Workflow Capability** | 7.3 (8 reviews) | 9.0 (110 reviews) | 
| **User, Role, and Access Management** | 7.5 (8 reviews) | 8.6 (99 reviews) | 
| **Internationalization** | 8.3 (7 reviews) | 8.1 (85 reviews) | 
| **Sandbox / Test Environments** | 8.6 (7 reviews) | Feature Not Available | 
| **Document & Content Mgmt.** | 8.6 (7 reviews) | 8.3 (82 reviews) | 
| **Performance and Reliability** | 7.7 (8 reviews) | 8.3 (104 reviews) | 
| **Output Document Generation** | Feature Not Available | 7.8 (82 reviews) | 

#### Integration

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Data Import & Export Tools** | 8.3 (9 reviews) | 8.5 (86 reviews) | 
| **Integration APIs** | 7.4 (9 reviews) | 8.3 (91 reviews) | 
| **Breadth of Partner Applications** | Feature Not Available | 8.1 (78 reviews) | 

#### Generative AI

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 8.5 (65 reviews) | 

#### Agentic AI - CRM

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (21 reviews) | 
| **Cross-system Integration** | Not enough data | 8.9 (23 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (23 reviews) | 
| **Proactive Assistance** | Not enough data | 8.4 (20 reviews) | 
| **Decision Making** | Not enough data | 8.3 (20 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **HighLevel** | 8.5/10 | 127 |

#### Email Marketing

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 8.9 (93 reviews) | 
| **Sending Outbound Emails** | Not enough data | 8.6 (90 reviews) | 
| **Manage Email Deliverability** | Not enough data | 8.4 (86 reviews) | 
| **Automated Email Responses** | Not enough data | 8.8 (92 reviews) | 

#### Online Marketing

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | 8.8 (97 reviews) | 
| **Dynamic Content** | Not enough data | 8.7 (80 reviews) | 
| **A/B Testing** | Not enough data | 8.6 (81 reviews) | 
| **Mobile Optimized** | Not enough data | 8.2 (89 reviews) | 
| **Search Tracking and Optimization** | Not enough data | Feature Not Available | 

#### Lead Management

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | 8.8 (80 reviews) | 
| **Data Quality Management** | Not enough data | 8.5 (70 reviews) | 
| **Segmentation** | Not enough data | 8.8 (76 reviews) | 
| **Lead Scoring and Grading** | Not enough data | 8.3 (75 reviews) | 
| **Lead Nurturing** | Not enough data | 8.7 (86 reviews) | 
| **Online Behavior Tracking** | Not enough data | 8.1 (76 reviews) | 
| **Automated Alerts and Tasks** | Not enough data | 8.8 (78 reviews) | 
| **CRM Lead Integration** | Not enough data | 9.0 (84 reviews) | 

#### Campaign Management

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Program Management** | Not enough data | Feature Not Available | 
| **Event / Webinar Marketing** | Not enough data | 8.5 (77 reviews) | 
| **Calendaring** | Not enough data | 8.7 (92 reviews) | 
| **Budgeting** | Not enough data | Feature Not Available | 

#### Social

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Social Listening** | Not enough data | Feature Not Available | 
| **Social Sharing** | Not enough data | Feature Not Available | 
| **Social Campaigns** | Not enough data | 8.6 (78 reviews) | 
| **Social Media Engagement** | Not enough data | Feature Not Available | 
| **Social Media Advertising** | Not enough data | 8.5 (81 reviews) | 

#### Reporting & Analytics

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Basic Reporting** | Not enough data | 8.7 (89 reviews) | 
| **Web Analytics** | Not enough data | 8.4 (81 reviews) | 
| **ROI Analytics** | Not enough data | 8.4 (80 reviews) | 
| **Revenue Analytics** | Not enough data | 8.3 (77 reviews) | 
| **SEO / Keyword Analytics** | Not enough data | Feature Not Available | 

#### Platform

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Customization ** | Not enough data | 8.6 (82 reviews) | 
| **Workflow Capability** | Not enough data | 8.9 (85 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.7 (82 reviews) | 
| **Internationalization** | Not enough data | 8.0 (62 reviews) | 
| **Sandbox / Test Environments** | Not enough data | Feature Not Available | 
| **Performance and Reliability** | Not enough data | 8.4 (78 reviews) | 
| **Output Document Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - Marketing Automation

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (14 reviews) | 
| **Multi-step Planning** | Not enough data | 8.2 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (12 reviews) | 
| **Decision Making** | Not enough data | 8.1 (12 reviews) | 

#### Integration

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.4 (76 reviews) | 
| **Integration APIs** | Not enough data | 8.2 (76 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 8.4 (72 reviews) | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **HighLevel** | N/A | N/A |

#### Ticket and Case Management

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | 8.3 (9 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **HighLevel** | 8.3/10 | 11 |

#### Messenger

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Sequencing** | Not enough data | 9.2 (6 reviews) | 
| **AI** | Not enough data | 8.1 (9 reviews) | 
| **Live Chat** | Not enough data | 8.5 (8 reviews) | 
| **Customization Interface** | Not enough data | 7.6 (7 reviews) | 

#### Channels

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Social Media** | Not enough data | 9.6 (8 reviews) | 
| **Website** | Not enough data | 9.6 (8 reviews) | 
| **Text Message (SMS)** | Not enough data | 9.6 (8 reviews) | 
| **Voice Assistants** | Not enough data | 7.7 (8 reviews) | 
| **Other** | Not enough data | 7.2 (6 reviews) | 

#### Customers

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Targeting** | Not enough data | 9.0 (7 reviews) | 
| **Profiles** | Not enough data | 9.2 (8 reviews) | 
| **Analytics** | Not enough data | 9.2 (8 reviews) | 
| **Lead Gathering** | Not enough data | 9.4 (8 reviews) | 
| **Sales Conversion** | Not enough data | 8.8 (8 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.3 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 6.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.0 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 6.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **HighLevel** | 8.5/10 | 77 |

#### Text Messaging

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Bulk SMS** | Not enough data | 9.1 (63 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 9.4 (62 reviews) | 
| **Text Scheduler** | Not enough data | 9.2 (59 reviews) | 
| **Automatic Replies** | Not enough data | 9.2 (62 reviews) | 
| **Automatic URL Shortening** | Not enough data | Feature Not Available | 
| **MMS Marketing** | Not enough data | 8.7 (55 reviews) | 
| **Personalization** | Not enough data | 8.8 (58 reviews) | 
| **Transactional SMS** | Not enough data | 8.7 (60 reviews) | 

#### SMS Platform

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Reporting** | Not enough data | 8.8 (57 reviews) | 
| **Automation** | Not enough data | 9.1 (64 reviews) | 
| **White Label** | Not enough data | 9.1 (62 reviews) | 
| **Text-to-Landline** | Not enough data | 7.1 (47 reviews) | 
| **Short Codes** | Not enough data | 8.1 (46 reviews) | 
| **API Integration** | Not enough data | 8.6 (56 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (8 reviews) | 
| **Decision Making** | Not enough data | 8.1 (8 reviews) | 

#### AI Automation - SMS Marketing

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

#### AI Content Generation - SMS Marketing

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **HighLevel** | 8.0/10 | 16 |

#### Channels

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.5 (12 reviews) | 
| **Open Listening** | Not enough data | 7.0 (11 reviews) | 
| **Physical Media** | Not enough data | 7.4 (9 reviews) | 

#### Design

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.3 (9 reviews) | 
| **Create Content** | Not enough data | 7.3 (13 reviews) | 
| **Personalization** | Not enough data | 8.5 (11 reviews) | 
| **Inbound Identification** | Not enough data | 8.0 (9 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.7 (10 reviews) | 

#### Generative AI

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (10 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (10 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **HighLevel** | 8.4/10 | 6 |

#### Productivity Tools

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | 8.0 (5 reviews) | 
| **Workflows** | Not enough data | 8.9 (6 reviews) | 
| **Templates** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 8.0 (5 reviews) | 
| **Tagging System** | Not enough data | 8.3 (6 reviews) | 

#### Analytics

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Trends** | Not enough data | 8.3 (5 reviews) | 
| **Performance Tracking** | Not enough data | 8.7 (5 reviews) | 
| **Email Tracking** | Not enough data | 8.7 (5 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **HighLevel** | 8.6/10 | 11 |

#### Responses

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Personalization** | Not enough data | 9.2 (8 reviews) | 
| **Route To Human** | Not enough data | 9.4 (9 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 7.5 (8 reviews) | 

#### Automation - AI Agents

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.9 (9 reviews) | 
| **Customer Interaction Automation** | Not enough data | 9.2 (8 reviews) | 
| **Lead Generation** | Not enough data | 8.5 (9 reviews) | 
| **Document Processing** | Not enough data | 8.5 (8 reviews) | 
| **Feedback Collection** | Not enough data | 9.2 (8 reviews) | 

#### Platform

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.8 (8 reviews) | 
| **Integration** | Not enough data | 8.3 (9 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.2 (8 reviews) | 

#### Autonomy -  AI Agents

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.4 (9 reviews) | 
| **Adaptive Responses** | Not enough data | 8.8 (8 reviews) | 
| **Task Execution** | Not enough data | 8.1 (9 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (8 reviews) | 

#### Generative AI

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (8 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **HighLevel** | 8.9/10 | 9 |

#### Responses

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Customization** | Not enough data | 9.5 (7 reviews) | 
| **Control** | Not enough data | 7.3 (5 reviews) | 
| **Route To Human** | Not enough data | 9.5 (7 reviews) | 
| **Menu bars** | Not enough data | 9.5 (7 reviews) | 
| **Drip sequences** | Not enough data | 9.5 (7 reviews) | 

#### Platform

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Live chat** | Not enough data | 8.6 (7 reviews) | 
| **Integrations** | Not enough data | 9.3 (7 reviews) | 
| **Branding** | Not enough data | 8.6 (7 reviews) | 
| **Analytics** | Not enough data | 8.6 (7 reviews) | 
| **A/B testing** | Not enough data | 8.3 (7 reviews) | 
| **Role-based access** | Not enough data | 9.5 (7 reviews) | 
| **Collection of information** | Not enough data | 9.5 (7 reviews) | 

#### Generative AI

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (7 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **HighLevel** | 9.6/10 | 9 |

#### Conversational Platform

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Personalization** | Not enough data | 9.7 (6 reviews) | 
| **Omnichannel** | Not enough data | 9.7 (6 reviews) | 
| **Contextual Engagement** | Not enough data | 8.6 (7 reviews) | 
| **Proactive Engagement** | Not enough data | 9.7 (6 reviews) | 

#### Support Automation

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 9.7 (6 reviews) | 
| **Seamless Escalation** | Not enough data | 9.7 (6 reviews) | 
| **Transcripts** | Not enough data | 9.7 (6 reviews) | 
| **Self-Serve Support** | Not enough data | 9.7 (6 reviews) | 

#### Generative AI

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.7 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 9.8 (7 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **HighLevel** | 8.5/10 | 13 |

#### Generative AI

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.6 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (6 reviews) | 
| **AI Text-to-Speech** | Not enough data | 8.8 (7 reviews) | 

#### Communication

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.4 (8 reviews) | 
| **Notifications** | Not enough data | 7.9 (7 reviews) | 
| **Targeted Emails** | Not enough data | 9.8 (7 reviews) | 
| **In-App Messaging** | Not enough data | 9.5 (7 reviews) | 
| **Co-Browsing** | Not enough data | 7.2 (6 reviews) | 

####  Internal Use

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Customization ** | Not enough data | 8.3 (9 reviews) | 
| **Conversation Archiving** | Not enough data | 7.2 (6 reviews) | 
| **Lead Development** | Not enough data | 7.6 (7 reviews) | 
| **Knowledge Base** | Not enough data | 9.3 (7 reviews) | 
| **Team Inbox ** | Not enough data | 7.3 (5 reviews) | 
| **Customer Profiles** | Not enough data | 9.4 (8 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **HighLevel** | 8.2/10 | 5 |

#### Platform Basics - VoIP Providers

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 7.7 (5 reviews) | 
| **Call Management** | Not enough data | 9.3 (5 reviews) | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 8.0 (5 reviews) | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Phone Calls** | Not enough data | 8.0 (5 reviews) | 
| **Video Calls** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Conference Calls** | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Individual Download** | Not enough data | Not enough data | 

#### Advanced Features

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Hold Music** | Not enough data | Not enough data | 
| **Automated Attendants** | Not enough data | Not enough data | 
| **VOiP Number** | Not enough data | 8.0 (5 reviews) | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **HighLevel** | 8.4/10 | 51 |

#### Consumer Intelligence

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Customer Feedback** | Not enough data | Feature Not Available | 
| **Competitive Intelligence** | Not enough data | Feature Not Available | 
| **Sentiment Analysis** | Not enough data | Feature Not Available | 

#### Reporting

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Revenue Reporting** | Not enough data | 8.4 (38 reviews) | 
| **Corporate Reporting** | Not enough data | 7.6 (37 reviews) | 
| **Dashboard** | Not enough data | 8.6 (43 reviews) | 

#### Media Monitoring

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | Feature Not Available | 
| **Social Media Management** | Not enough data | 8.4 (48 reviews) | 
| **Digital Media Monitoring** | Not enough data | Feature Not Available | 

#### In-House Management

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Employee Performance** | Not enough data | 8.1 (39 reviews) | 
| **Team Workflow** | Not enough data | 8.6 (40 reviews) | 

#### Generative AI

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.1 (30 reviews) | 

#### Agentic AI - Online Reputation Management

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Website Builder

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **HighLevel** | 8.8/10 | 63 |

#### Customizations

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Templates** | Not enough data | 8.8 (52 reviews) | 
| **Drag and Drop** | Not enough data | 9.3 (52 reviews) | 
| **HTML Input** | Not enough data | 8.8 (43 reviews) | 
| **Domain Name** | Not enough data | 9.1 (47 reviews) | 

#### Growth

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **SEO** | Not enough data | Feature Not Available | 
| **Site Analytics** | Not enough data | 8.5 (48 reviews) | 
| **Marketing Tools** | Not enough data | 9.5 (47 reviews) | 
| **E-Commerce** | Not enough data | 8.0 (49 reviews) | 
| **Hosting** | Not enough data | 8.3 (46 reviews) | 

#### Content

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Email Integrations** | Not enough data | 9.1 (50 reviews) | 
| **Content Management** | Not enough data | 8.8 (48 reviews) | 
| **Permissions** | Not enough data | 8.9 (46 reviews) | 
| **WordPress Tool** | Not enough data | 8.5 (39 reviews) | 

#### Support

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Customer Support** | Not enough data | 8.3 (48 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **CRM and Deals** | N/A | N/A |
| **HighLevel** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | CRM and Deals | HighLevel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to CRM and Deals (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to HighLevel (12):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Website Builder Software](https://www.g2.com/categories/website-builder), [Live Chat Software](https://www.g2.com/categories/live-chat), [Conversational Support Software](https://www.g2.com/categories/conversational-support)


---
## Reviewer Demographics

### By Company Size

| Segment | CRM and Deals | HighLevel | 
|---|---|---|
| **Small-Business** | 40.0% | 94.6% | 
| **Mid-Market** | 60.0% | 4.4% | 
| **Enterprise** | 0% | 0.9% | 

### By Industry

#### CRM and Deals

- **Computer Software:** 26.7%
- **Logistics and Supply Chain:** 13.3%
- **Consumer Services:** 13.3%
- **Consulting:** 6.7%
- **Retail:** 6.7%
- **Marketing and Advertising:** 6.7%
- **Internet:** 6.7%
- **Information Services:** 6.7%
- **Financial Services:** 6.7%
- **Computer & Network Security:** 6.7%

#### HighLevel

- **Marketing and Advertising:** 43.3%
- **Consulting:** 9.7%
- **Real Estate:** 5.0%
- **Health, Wellness and Fitness:** 4.5%
- **Professional Training & Coaching:** 4.2%
- **Information Technology and Services:** 2.9%
- **Computer Software:** 2.7%
- **Construction:** 2.0%
- **Financial Services:** 2.0%
- **E-Learning:** 1.7%
- **Other:** 22.0%

---
## Alternatives

### Alternatives to CRM and Deals

- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3103 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.5/5 stars (1404 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25865 reviews)
- [SuiteDash](https://www.g2.com/products/suitedash/reviews) — 4.8/5 stars (618 reviews)
- [Attio](https://www.g2.com/products/attio/reviews) — 4.3/5 stars (572 reviews)
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) — 4.5/5 stars (360 reviews)
- [EngageBay](https://www.g2.com/products/engagebay/reviews) — 4.6/5 stars (709 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (583 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)

### Alternatives to HighLevel

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4200 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14763 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (540 reviews)
- [Ontraport](https://www.g2.com/products/ontraport/reviews) — 4.5/5 stars (255 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2059 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.3/5 stars (2012 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1358 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14890 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13891 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2617 reviews)

---
## Top Discussions

### CRM and Deals

No discussions available for this product.

### HighLevel

- Title: [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) — 3 comments, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Try automating pipeline stage movement in HighLevel. You can set workflows to move deals automatically (like from..."
- Title: [What is high level app?](https://www.g2.com/discussions/what-is-high-level-app) — 2 comments
  > **Top comment:** "HighLevel as several mobile app options. You can contract with HighLevel to have them build your own branded app or you can use their Grey Labeled app called..."
- Title: [HighLevel feels full of glitches and bugs for me, how are you getting it stable?](https://www.g2.com/discussions/highlevel-feels-full-of-glitches-and-bugs-for-me-how-are-you-getting-it-stable) — 1 comment, 1 upvote
  > **Top comment:** "<p>I can understand why it might feel that way at first, especially if you're using a lot of the platform's features simultaneously. My experience has been..."
- Title: [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">For better CRM organization, use automated tags in HighLevel workflows instead of manual tagging. Define clear tag..."
- Title: [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">You might want to explore HighLevel's conditional logic in workflows. This lets workflows make decisions based on lead..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crm-and-deals-vs-highlevel)