# Critical Mention vs Reputation Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Critical Mention excels in providing an affordable subscription for monitoring press mentions worldwide, often allowing users to filter down to very specific search terms and queries, which is a significant advantage for those on a budget.
- **Users say** that Reputation shines in the quality of its data, with many finding it very useful and informative. The platform's customer support is also frequently praised, making it a reliable choice for businesses that prioritize assistance and guidance.
- **Reviewers mention** that Critical Mention offers impressive analytics and reporting features, which help users provide better-informed counsel in their public relations efforts. This capability is particularly beneficial for organizations needing to demonstrate accountability to stakeholders.
- **According to verified reviews** , Reputation's integration capabilities are a standout feature, especially its ability to connect with EHR systems to send out text invitations for patient reviews, significantly increasing positive feedback for users in the healthcare sector.
- **Users highlight** that while Critical Mention has a strong focus on brand monitoring and keyword tracking, it sometimes struggles to meet the specific workflow needs of larger organizations, which may require more robust features.
- **G2 reviewers note** that Reputation's new AI feature, which helps draft responses to comments and reviews, is a game-changer for users looking to enhance their engagement with customers, showcasing the platform's commitment to innovation and user experience.



| | Critical Mention | Reputation | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 221 | 2,465 | 
| **Largest Market Segment** | Small-Business (47.2% of reviews) | Mid-Market (45.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Critical Mention

Pros:
- Features (2 reviews)
- Client Satisfaction (1 reviews)

Cons:
- Limited Search Functionality (1 reviews)
- Navigation Difficulty (1 reviews)

### Reputation

Pros:
- Ease of Use (103 reviews)
- Review Management (90 reviews)

Cons:
- Improvement Needed (25 reviews)
- Reporting Issues (21 reviews)

---
## Ratings Comparison
| Rating | Critical Mention | Reputation | 
|---|---|---|
  | **Meets Requirements** | 8.4 (181 reviews) | 9.1 (1988 reviews) | 
  | **Ease of Use** | 8.0 (181 reviews) | 9.0 (2029 reviews) | 
  | **Ease of Setup** | 8.5 (63 reviews) | 8.6 (1142 reviews) | 
  | **Ease of Admin** | 8.6 (61 reviews) | 8.9 (876 reviews) | 
  | **Quality of Support** | 8.5 (162 reviews) | 8.9 (1771 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (63 reviews) | 8.9 (874 reviews) | 
  | **Product Direction (% positive)** | 8.1 (171 reviews) | 8.9 (1951 reviews) | 

---
## Pricing

### Critical Mention

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Reputation

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Critical Mention** | N/A | N/A |
| **Reputation** | 8.5/10 | 314 |

#### Social Analytics

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Competitor Analysis** | Not enough data | 8.3 (235 reviews) | 
| **Follower Analysis** | Not enough data | 8.5 (239 reviews) | 
| **Post Performance** | Not enough data | 8.7 (244 reviews) | 
| **Paid Campaign Tracking** | Not enough data | 8.4 (204 reviews) | 
| **Attribution** | Not enough data | 8.4 (209 reviews) | 
| **Hashtag Analytics** | Not enough data | 8.1 (170 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.3 (188 reviews) | 

#### Reports & Dashboards

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Report Customizability** | Not enough data | 8.7 (252 reviews) | 
| **Report Exporting** | Not enough data | 8.8 (248 reviews) | 
| **Scalability** | Not enough data | 8.7 (234 reviews) | 
| **White Label** | Not enough data | 8.2 (158 reviews) | 

#### Agentic AI - Social Media Analytics

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Critical Mention** | N/A | N/A |
| **Reputation** | 8.3/10 | 415 |

#### Listing Management

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Network Directory** | Not enough data | 8.2 (298 reviews) ✓ Verified | 
| **Data Aggregators** | Not enough data | 8.3 (302 reviews) ✓ Verified | 
| **Duplicate Monitoring** | Not enough data | 8.0 (302 reviews) | 
| **Optimization** | Not enough data | 8.1 (319 reviews) ✓ Verified | 

#### Performance

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Real-Time Updates** | Not enough data | 8.4 (346 reviews) ✓ Verified | 
| **Analytics** | Not enough data | 8.7 (368 reviews) ✓ Verified | 

### Local SEO

| Product | Score | Reviews |
|---|---|---|
| **Critical Mention** | N/A | N/A |
| **Reputation** | 9.0/10 | 200 |

#### Local Search Optimization

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Rank Tracking** | Not enough data | 8.9 (146 reviews) | 
| **Online Listings** | Not enough data | 8.8 (161 reviews) ✓ Verified | 
| **Google My Business** | Not enough data | 9.1 (176 reviews) | 
| **Reputation Management** | Not enough data | 9.3 (186 reviews) ✓ Verified | 
| **Social Media** | Not enough data | 8.7 (156 reviews) ✓ Verified | 
| **Dashboards and Reporting** | Not enough data | 9.1 (182 reviews) ✓ Verified | 

### Competitive Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Critical Mention** | N/A | N/A |
| **Reputation** | 8.6/10 | 283 |

#### Platform Basics

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Centralized Platform** | Not enough data | 9.2 (238 reviews) | 
| **Web Tracking** | Not enough data | 8.8 (226 reviews) | 

#### Agentic AI - Competitive Intelligence

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.7 (5 reviews) | 

#### Platform Data

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Product Details** | Not enough data | 8.8 (226 reviews) | 
| **Customer Feedback & Reviews** | Not enough data | 9.4 (269 reviews) | 
| **Channel Acquisition** | Not enough data | 8.4 (195 reviews) | 

#### Platform Content 

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Battlecards** | Not enough data | Feature Not Available | 

#### Platform Reporting

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Customizable Dashboard** | Not enough data | 9.0 (239 reviews) | 
| **Benchmark Reporting** | Not enough data | 9.1 (236 reviews) | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Critical Mention** | N/A | N/A |
| **Reputation** | 7.7/10 | 513 |

#### Content & Collaboration

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Content Calendar** | Not enough data | 8.8 (391 reviews) | 
| **Content Library** | Not enough data | 8.4 (367 reviews) | 
| **Shared Inbox** | Not enough data | 8.4 (322 reviews) | 
| **Approval Workflows** | Not enough data | 8.4 (324 reviews) | 
| **Users and Permissions** | Not enough data | 8.7 (370 reviews) | 
| **Content Creation** | Not enough data | 8.3 (313 reviews) | 

#### Social Management

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Social Analytics** | Not enough data | 8.6 (422 reviews) | 
| **Social Publishing** | Not enough data | 8.7 (433 reviews) | 
| **Campaign Optimization** | Not enough data | 8.5 (379 reviews) | 
| **Social Engagement** | Not enough data | 8.7 (424 reviews) | 
| **Social Ads** | Not enough data | 8.3 (346 reviews) | 
| **Campaign Planning** | Not enough data | 8.3 (299 reviews) | 
| **Hashtag Capabilites** | Not enough data | 8.2 (184 reviews) | 

#### Agentic AI - Social Media Management

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (15 reviews) | 
| **Multi-step Planning** | Not enough data | 6.6 (17 reviews) | 
| **Cross-system Integration** | Not enough data | 5.8 (17 reviews) | 
| **Adaptive Learning** | Not enough data | 6.3 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.8 (17 reviews) | 
| **Proactive Assistance** | Not enough data | 6.2 (17 reviews) | 
| **Decision Making** | Not enough data | 7.0 (17 reviews) | 

### Media Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Critical Mention** | 8.5/10 | 62 |
| **Reputation** | N/A | N/A |

#### Media Channels

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Broadcast Media** | 9.0 (59 reviews) | Not enough data | 
| **Print Media** | 8.8 (52 reviews) | Not enough data | 
| **Online Media** | 8.5 (58 reviews) | Not enough data | 

#### Geographic Coverage

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Local Media** | 9.1 (60 reviews) | Not enough data | 
| **National Media** | 9.1 (54 reviews) | Not enough data | 
| **International Media** | 8.1 (34 reviews) | Not enough data | 

#### Reporting

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Keyword Targeting** | 8.8 (59 reviews) | Not enough data | 
| **Custom Feeds and Alerts** | 9.0 (53 reviews) | Not enough data | 
| **Custom Reports** | 9.3 (57 reviews) | Not enough data | 
| **Dashboards** | 9.0 (53 reviews) | Not enough data | 

#### Agentic AI - Media Monitoring

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **AI Text Generation** | 7.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 6.7 (5 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Critical Mention** | N/A | N/A |
| **Reputation** | 8.4/10 | 725 |

#### Analytics

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 8.8 (572 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.9 (598 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 8.8 (552 reviews) | 
| **Gamification** | Not enough data | 8.2 (486 reviews) | 

#### Customization

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.4 (479 reviews) | 
| **Multilanguage Support** | Not enough data | 8.2 (462 reviews) | 
| **Multiple Branding Support** | Not enough data | 8.6 (491 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 8.4 (472 reviews) | 

#### Generative AI

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.4 (109 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (104 reviews) | 

#### Agentic AI - Experience Management

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (8 reviews) | 

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Critical Mention** | N/A | N/A |
| **Reputation** | 7.0/10 | 46 |

#### Collection

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Authentification** | Not enough data | 7.0 (24 reviews) | 
| **Review Forms** | Not enough data | 7.9 (28 reviews) | 
| **Personalization** | Not enough data | 7.7 (25 reviews) | 
| **Engagement** | Not enough data | 8.3 (25 reviews) | 
| **Community Q&A** | Not enough data | 6.7 (24 reviews) | 

#### Agentic AI - Review Management

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 5.5 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.5 (20 reviews) | 

#### Moderation

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Reviewer Validation** | Not enough data | 7.4 (25 reviews) | 
| **Response Types** | Not enough data | 7.5 (25 reviews) | 
| **Legal Agreements** | Not enough data | 7.3 (23 reviews) | 

#### Use Cases

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **E-commerce** | Not enough data | 7.0 (22 reviews) | 
| **Retail** | Not enough data | 7.3 (21 reviews) | 
| **Customer Service** | Not enough data | 7.4 (23 reviews) | 

#### Administration

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Incentives** | Not enough data | 5.9 (21 reviews) | 
| **Syndication** | Not enough data | 7.8 (22 reviews) | 
| **Insights** | Not enough data | 8.4 (28 reviews) | 
| **Content** | Not enough data | 7.5 (22 reviews) | 
| **Sampling** | Not enough data | 6.1 (21 reviews) | 

#### Display Options

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Badges** | Not enough data | 6.7 (20 reviews) | 
| **Widgets** | Not enough data | 6.3 (20 reviews) | 
| **Integration & APIs** | Not enough data | 6.4 (24 reviews) | 
| **Marketing** | Not enough data | 7.2 (20 reviews) | 

#### Generative AI

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.6 (19 reviews) | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Critical Mention** | 8.4/10 | 25 |
| **Reputation** | 8.8/10 | 318 |

#### Monitoring & Listening

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Social Measurement** | 7.9 (21 reviews) | 8.9 (242 reviews) | 
| **Influencer Identification** | 7.0 (14 reviews) | 8.5 (189 reviews) | 
| **Brand Monitoring** | 9.0 (15 reviews) | 8.7 (174 reviews) | 
| **Keyword Tracking** | 9.0 (16 reviews) | 8.7 (150 reviews) | 
| **Trend Analysis** | 7.5 (12 reviews) | 8.7 (162 reviews) | 
| **Competitor Analysis** | 8.0 (11 reviews) | 8.5 (154 reviews) | 

#### Agentic AI - Social Media Listening Tools

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Sentiment Analysis** | 8.5 (21 reviews) | 8.8 (240 reviews) | 
| **Social Reporting** | 8.1 (19 reviews) | 9.0 (247 reviews) | 
| **Alerts and Notifications** | 9.3 (15 reviews) | 9.0 (183 reviews) | 
| **Advanced Data Filtering** | 9.3 (12 reviews) | 8.7 (154 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Critical Mention** | N/A | N/A |
| **Reputation** | 8.7/10 | 504 |

#### Generative AI

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (360 reviews) | 
| **Tickets** | Not enough data | 8.4 (342 reviews) | 
| **Macros** | Not enough data | 8.4 (316 reviews) | 

#### Channels

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Email** | Not enough data | 9.0 (371 reviews) | 
| **Social** | Not enough data | 9.1 (406 reviews) | 
| **Live Chat** | Not enough data | 8.4 (312 reviews) | 
| **Phone** | Not enough data | 8.5 (325 reviews) | 
| **Text** | Not enough data | 8.7 (335 reviews) | 

#### Insight

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Surveys** | Not enough data | 9.2 (406 reviews) | 
| **Reporting** | Not enough data | 9.1 (428 reviews) | 
| **Visitor Activity** | Not enough data | Feature Not Available | 
| **Help Desk** | Not enough data | 8.6 (348 reviews) | 

### PR Analytics

| Product | Score | Reviews |
|---|---|---|
| **Critical Mention** | N/A | N/A |
| **Reputation** | N/A | N/A |

#### Generative AI

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Media and Influencer Targeting

| Product | Score | Reviews |
|---|---|---|
| **Critical Mention** | 9.2/10 | 14 |
| **Reputation** | N/A | N/A |

#### Database

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Media Database** | 8.5 (10 reviews) | Not enough data | 
| **Contact/Campaign Management** | 8.8 (10 reviews) | Not enough data | 
| **Newsroom** | Feature Not Available | Not enough data | 

#### Outreach

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Media Distribution** | Feature Not Available | Not enough data | 
| **PR Planner** | Feature Not Available | Not enough data | 
| **Social Media Services** | Feature Not Available | Not enough data | 

#### Reporting

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Monitoring** | 9.6 (13 reviews) | Not enough data | 
| **Response Desk** | Feature Not Available | Not enough data | 
| **Impact Measurement** | 9.4 (12 reviews) | Not enough data | 

#### Agentic AI - Media and Influencer Targeting

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### User Rights/Roles

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Version Control** | Feature Not Available | Not enough data | 
| **Team Collaboration** | 9.8 (8 reviews) | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Critical Mention** | N/A | N/A |
| **Reputation** | 7.9/10 | 1261 |

#### Consumer Intelligence

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Customer Feedback** | Not enough data | 9.0 (1060 reviews) ✓ Verified | 
| **Competitive Intelligence** | Not enough data | 8.6 (938 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.8 (1010 reviews) ✓ Verified | 

#### Reporting

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Revenue Reporting** | Not enough data | Feature Not Available | 
| **Corporate Reporting** | Not enough data | 8.6 (926 reviews) ✓ Verified | 
| **Dashboard** | Not enough data | 9.1 (1140 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | 8.6 (963 reviews) ✓ Verified | 
| **Social Media Management** | Not enough data | 8.6 (947 reviews) ✓ Verified | 
| **Digital Media Monitoring** | Not enough data | 8.5 (881 reviews) | 

#### In-House Management

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Employee Performance** | Not enough data | Feature Not Available | 
| **Team Workflow** | Not enough data | 8.5 (849 reviews) | 

#### Generative AI

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (392 reviews) | 

#### Agentic AI - Online Reputation Management

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.8 (33 reviews) | 
| **Multi-step Planning** | Not enough data | 6.6 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (36 reviews) | 
| **Adaptive Learning** | Not enough data | 6.8 (32 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (32 reviews) | 
| **Decision Making** | Not enough data | 7.0 (30 reviews) | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Critical Mention** | N/A | N/A |
| **Reputation** | N/A | N/A |

#### Platform

| Feature | Critical Mention | Reputation | 
|---|---|---|
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)

**Unique to Critical Mention (3):** [Media Monitoring Software](https://www.g2.com/categories/media-monitoring), [PR Analytics Software](https://www.g2.com/categories/pr-analytics), [Media and Influencer Targeting Software](https://www.g2.com/categories/media-and-influencer-targeting)

**Unique to Reputation (11):** [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [Experience Management Software](https://www.g2.com/categories/experience-management), [Competitive Intelligence Tools](https://www.g2.com/categories/competitive-intelligence), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Local SEO Software](https://www.g2.com/categories/local-seo), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Review Management Software](https://www.g2.com/categories/review-management-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Critical Mention | Reputation | 
|---|---|---|
| **Small-Business** | 47.2% | 28.6% | 
| **Mid-Market** | 28.4% | 45.6% | 
| **Enterprise** | 24.3% | 25.8% | 

### By Industry

#### Critical Mention

- **Public Relations and Communications:** 50.0%
- **Marketing and Advertising:** 5.5%
- **Non-Profit Organization Management:** 5.5%
- **Government Administration:** 4.1%
- **Hospital & Health Care:** 2.8%
- **Higher Education:** 2.8%
- **Consumer Goods:** 1.8%
- **Publishing:** 1.4%
- **Health, Wellness and Fitness:** 1.4%
- **Government Relations:** 1.4%
- **Other:** 23.4%

#### Reputation

- **Automotive:** 27.6%
- **Real Estate:** 27.5%
- **Hospital & Health Care:** 11.6%
- **Marketing and Advertising:** 3.6%
- **Hospitality:** 3.4%
- **Commercial Real Estate:** 2.9%
- **Health, Wellness and Fitness:** 2.5%
- **Retail:** 2.5%
- **Consumer Services:** 2.5%
- **Construction:** 1.7%
- **Other:** 14.1%

---
## Alternatives

### Alternatives to Critical Mention

- [Meltwater](https://www.g2.com/products/meltwater/reviews) — 4.1/5 stars (2656 reviews)
- [CisionOne](https://www.g2.com/products/cisionone/reviews) — 3.9/5 stars (1317 reviews)
- [Muck Rack](https://www.g2.com/products/muck-rack/reviews) — 4.5/5 stars (436 reviews)
- [Agility PR Solutions](https://www.g2.com/products/agility-pr-solutions/reviews) — 4.1/5 stars (404 reviews)
- [TVEyes](https://www.g2.com/products/tveyes/reviews) — 4.2/5 stars (1326 reviews)
- [Mention](https://www.g2.com/products/mention/reviews) — 4.3/5 stars (442 reviews)
- [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) — 4.4/5 stars (727 reviews)
- [Newswire](https://www.g2.com/products/newswire/reviews) — 4.4/5 stars (720 reviews)
- [Prowly](https://www.g2.com/products/prowly/reviews) — 4.2/5 stars (112 reviews)
- [Brand24](https://www.g2.com/products/brand24/reviews) — 4.6/5 stars (348 reviews)

### Alternatives to Reputation

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4084 reviews)
- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4049 reviews)
- [Semrush](https://www.g2.com/products/semrush/reviews) — 4.4/5 stars (3951 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6426 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1122 reviews)
- [Hootsuite](https://www.g2.com/products/hootsuite/reviews) — 4.3/5 stars (7249 reviews)
- [Alchemer Reputation Management](https://www.g2.com/products/alchemer-reputation-management/reviews) — 4.5/5 stars (120 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (526 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1208 reviews)

---
## Top Discussions

### Critical Mention

- Title: [How well does Critical Mention work in monitoring podcasts and Youtube channels?](https://www.g2.com/discussions/35029-how-well-does-critical-mention-work-in-monitoring-podcasts-and-youtube-channels) — 1 comment, 1 upvote
  > **Top comment:** "Thanks for your question! We have extremely sophisticated speech to text for both YouTube and podcasts. Our accuracy rates are on par with the best in the..."
- Title: [Can the bandwidth insights be captured for real time motion?](https://www.g2.com/discussions/14998-can-the-bandwidth-insights-be-captured-for-real-time-motion) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Anuj - Yes, Critical Mention captures content and users receive alerts for their searches in real-time."

### Reputation

- Title: [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) — 3 comments, 2 upvotes
  > **Top comment:** "Brian, I have used Facebook Live quite a bit, but have not used the Reputation portal yet - sorry."
- Title: [Can customers recieve email request?  Is Reputation only text capable?](https://www.g2.com/discussions/can-customers-recieve-email-request-is-reputation-only-text-capable) — 2 comments, 1 upvote
  > **Top comment:** "All thanks to Mr Jackson Johnny for helping with my profits and making my fifth withdrawal possible. I'm here to share an amazing life changing opportunity..."
- Title: [What is the biggest negative of the platform?](https://www.g2.com/discussions/what-is-the-biggest-negative-of-the-platform) — 2 comments
  > **Top comment:** "Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds..."
- Title: [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) — 2 comments, 2 upvotes
  > **Top comment:** "Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds..."
- Title: [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) — 1 comment
  > **Top comment:** "Not sure about this..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/critical-mention-vs-reputation)