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Compare Critical Mention and Muck Rack 
Featured Products
At a Glance
Market Segments
Small-Business (47.5% of reviews)
Small-Business (58.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Critical Mention
Star Rating
(220)4.3 out of 5
Market Segments
Small-Business (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Critical MentionMuck Rack
Star Rating
(320)4.6 out of 5
Market Segments
Small-Business (58.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Muck RackSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Muck Rack excels in user experience, with a clean interface and ease of use being frequently highlighted. Users appreciate how simple it is to track key search terms related to their brand, making it a practical choice for daily monitoring.
- According to verified reviews, Critical Mention stands out for its comprehensive analytics and reporting capabilities. Users have praised the platform for its ability to provide detailed breakdowns and charts, which help in delivering informed counsel in public relations efforts.
- Users say that Muck Rack's extensive and frequently updated media database is a significant advantage, allowing for effective tracking of mentions and average unique visitor metrics. This feature is particularly beneficial for businesses looking to measure the impact of their PR activities.
- Reviewers mention that while Critical Mention offers a robust set of features, some users have experienced challenges with configuration and setup. However, those who navigate these hurdles often find the platform's capabilities rewarding, especially in terms of media monitoring channels.
- G2 reviewers highlight that Muck Rack's support quality is notably high, with users appreciating the responsiveness and helpfulness of the support team. This aspect can be crucial for businesses that require timely assistance during their media monitoring processes.
- According to recent feedback, Critical Mention's reporting features are a favorite among users, who value the ability to view all coverage in one place. This functionality is particularly useful for stakeholders needing accountability and insights into their PR efforts.
Pricing
Entry-Level Pricing
Critical Mention
No pricing availableMuck Rack
No pricing availableFree Trial
Critical Mention
No trial information availableMuck Rack
No trial information availableRatings
Meets Requirements
8.4
180
8.9
230
Ease of Use
8.0
180
8.9
231
Ease of Setup
8.5
62
9.0
122
Ease of Admin
8.6
61
9.0
80
Quality of Support
8.5
161
9.2
216
Has the product been a good partner in doing business?
8.9
63
9.3
81
Product Direction (% positive)
8.1
170
9.1
223
Features by Category
Content Creation
Not enough data
6.0
5
Not enough data
7.0
5
Not enough data
Feature Not Available
Not enough data
6.7
5
Agentic AI - Press Release Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Content Distribution
Not enough data
8.3
6
Not enough data
9.2
6
Not enough data
5.0
5
Not enough data
8.3
6
Contact Management
Not enough data
9.2
58
Not enough data
8.6
47
Not enough data
8.9
50
Not enough data
9.1
41
PR Management
Not enough data
8.9
50
Not enough data
8.9
46
Not enough data
8.3
42
Not enough data
8.3
51
Agentic AI - Regulatory Change Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Automation
Not enough data
Feature Not Available
Not enough data
8.7
51
Not enough data
8.8
43
Not enough data
8.4
48
Media Channels
9.0
59
6.9
76
8.8
51
8.0
106
8.6
57
9.0
120
Geographic Coverage
9.1
60
8.4
115
9.1
54
9.1
117
8.1
33
7.8
95
Reporting
8.8
58
8.3
113
9.0
53
8.1
116
9.3
56
8.1
107
9.0
53
8.2
107
Agentic AI - Media Monitoring
Not enough data
3.6
7
Not enough data
3.1
7
Not enough data
3.6
7
Not enough data
3.1
7
Not enough data
3.1
7
Generative AI
7.0
5
5.6
34
6.7
5
5.5
31
Monitoring & Listening
7.9(won by default)
21
Not enough data
7.0(won by default)
14
Not enough data
9.0(won by default)
15
Not enough data
9.0(won by default)
16
Not enough data
7.5(won by default)
12
Not enough data
8.0(won by default)
11
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
8.5(won by default)
21
Not enough data
8.1(won by default)
19
Not enough data
9.3(won by default)
15
Not enough data
9.3(won by default)
12
Not enough data
Generative AI
Not enough data
5.4
33
Not enough data
5.6
30
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Database
8.5
10
9.2
154
8.8
10
8.4
129
Feature Not Available
Feature Not Available
Outreach
Feature Not Available
8.6
124
Feature Not Available
7.7
96
Feature Not Available
6.8
85
Reporting
9.6
13
8.5
139
Feature Not Available
8.7
114
9.4
12
8.1
112
Agentic AI - Media and Influencer Targeting
Not enough data
3.9
9
Not enough data
4.1
9
Not enough data
4.4
9
Not enough data
4.4
9
Not enough data
3.9
9
User Rights/Roles
Feature Not Available
7.7
83
9.8
8
8.6
104
Categories
Categories
Shared Categories
Critical Mention and Muck Rack are categorized as Media Monitoring, PR Analytics, Social Media Listening Tools, and Media and Influencer Targeting
Unique Categories
Critical Mention has no unique categories
Muck Rack is categorized as PR CRM, Answer Engine Optimization (AEO), and Press Release Distribution
Reviews
Reviewers' Company Size
Critical Mention
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Muck Rack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Public Relations and Communications
50.2%
Marketing and Advertising
5.5%
Non-Profit Organization Management
5.1%
Government Administration
4.1%
Hospital & Health Care
2.8%
Other
32.3%
Public Relations and Communications
43.6%
Non-Profit Organization Management
4.4%
Entertainment
4.4%
Marketing and Advertising
4.1%
Information Technology and Services
4.1%
Other
39.5%
Alternatives
Discussions
How well does Critical Mention work in monitoring podcasts and Youtube channels?
1 Comment
EL
Thanks for your question! We have extremely sophisticated speech to text for both YouTube and podcasts. Our accuracy rates are on par with the best in the...Read more
Can the bandwidth insights be captured for real time motion?
1 Comment
DR
Hi Anuj - Yes, Critical Mention captures content and users receive alerts for their searches in real-time.Read more
Critical Mention has no more discussions with answers
What is Muck Rack used for?
1 Comment
Official Response from Muck Rack
Muck Rack is the AI communications platform that helps communications, PR, and marketing teams understand what’s happening, why it matters, and what to do...Read more
Muck Rack has no more discussions with answers
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