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At a Glance
Market Segments
Small-Business (47.5% of reviews)
Small-Business (41.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Critical Mention
Star Rating
(220)4.3 out of 5
Market Segments
Small-Business (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Critical MentionMeltwater
Star Rating
(2,488)4.1 out of 5
Market Segments
Small-Business (41.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about MeltwaterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that "Critical Mention" excels in "Broadcast Media" analysis with a score of 9.0, while "Meltwater" falls short at 7.6, indicating that Critical Mention provides more comprehensive insights into broadcast channels.
- Reviewers mention that "Critical Mention" offers superior "Brand Monitoring" capabilities, scoring 9.0 compared to Meltwater's 8.2, which suggests that users find Critical Mention more effective in tracking brand mentions across various platforms.
- G2 users highlight that "Critical Mention" has a more user-friendly "Content Calendar" feature with a score of 8.1, while "Meltwater" received lower feedback at 7.4, indicating that users find it easier to plan and manage their content schedules with Critical Mention.
- Users on G2 report that "Critical Mention" provides better "Sentiment Analysis" with a score of 8.3, significantly outperforming Meltwater's 6.9, suggesting that Critical Mention offers more accurate insights into audience sentiment.
- Reviewers say that "Critical Mention" shines in "Alerts and Notifications," achieving a high score of 9.4, while "Meltwater" scored 8.1, indicating that users appreciate the timely updates and alerts provided by Critical Mention.
- Users report that "Critical Mention" has a more robust "Custom Reports" feature, scoring 9.3 compared to Meltwater's 7.8, which suggests that users find it easier to tailor reports to their specific needs with Critical Mention.
Pricing
Entry-Level Pricing
Critical Mention
No pricing availableMeltwater
No pricing availableFree Trial
Critical Mention
No trial information availableMeltwater
No trial information availableRatings
Meets Requirements
8.4
180
7.9
2,134
Ease of Use
8.0
180
7.9
2,168
Ease of Setup
8.5
62
7.8
1,148
Ease of Admin
8.6
61
8.1
929
Quality of Support
8.5
161
8.6
2,059
Has the product been a good partner in doing business?
8.9
63
8.4
935
Product Direction (% positive)
8.1
170
8.0
2,117
Features by Category
Social Analytics
Not enough data
7.8(won by default)
524
Not enough data
7.7(won by default)
512
Not enough data
8.0(won by default)
517
Not enough data
6.8(won by default)
375
Not enough data
Feature Not Available
Not enough data
7.5(won by default)
393
Not enough data
7.1(won by default)
424
Reports & Dashboards
Not enough data
7.7(won by default)
543
Not enough data
8.0(won by default)
563
Not enough data
7.9(won by default)
480
Not enough data
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Content & Collaboration
Not enough data
8.1
237
Not enough data
7.4
210
Not enough data
7.3
201
Not enough data
7.5
202
Not enough data
8.0
227
Not enough data
7.6
211
Social Management
Not enough data
8.3
279
Not enough data
7.8
266
Not enough data
7.4
236
Not enough data
7.9
274
Not enough data
6.5
207
Not enough data
7.1
207
Not enough data
7.3
99
Agentic AI - Social Media Management
Not enough data
5.8
23
Not enough data
6.0
23
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.1
22
Media Channels
9.0
59
7.3
633
8.8
51
7.2
655
8.6
57
8.5
728
Geographic Coverage
9.1
60
7.8
701
9.1
54
8.2
709
8.1
33
7.6
635
Reporting
8.8
58
8.2
707
9.0
53
8.1
695
9.3
56
7.9
687
9.0
53
7.9
712
Agentic AI - Media Monitoring
Not enough data
6.3
82
Not enough data
6.3
80
Not enough data
6.2
79
Not enough data
6.3
80
Not enough data
Feature Not Available
Generative AI
7.0
5
6.5
287
6.7
5
6.6
282
Audiences
Not enough data
8.0
46
Not enough data
7.3
44
Not enough data
7.0
42
Not enough data
7.4
42
Data Analysis
Not enough data
7.5
42
Not enough data
8.1
45
Not enough data
8.1
43
Not enough data
7.9
43
Administration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
43
Agentic AI - Audience Intelligence Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Monitoring & Listening
7.9
21
8.1
802
7.0
14
7.3
702
9.0
15
8.2
515
9.0
16
8.3
522
7.5
12
7.8
486
8.0
11
7.8
477
Agentic AI - Social Media Listening Tools
Not enough data
6.5
82
Not enough data
6.4
82
Not enough data
6.2
81
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Data Management & Analysis
8.5
21
6.9
779
8.1
19
8.0
788
9.3
15
8.0
482
9.3
12
7.8
462
Influencer Marketing
Not enough data
7.8
203
Not enough data
7.8
205
Not enough data
8.0
209
Not enough data
7.7
199
Not enough data
7.4
196
Not enough data
6.9
162
Not enough data
7.4
170
Not enough data
8.0
199
Not enough data
7.9
200
Not enough data
7.7
185
Not enough data
Feature Not Available
Not enough data
6.7
148
Not enough data
6.7
134
Not enough data
6.3
115
Agentic AI - Influencer Marketing Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
5.5
7
Not enough data
Feature Not Available
Not enough data
6.0
7
Not enough data
Feature Not Available
Generative AI
Not enough data
6.6
155
Not enough data
6.7
152
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Database
8.5
10
7.9
479
8.8
10
7.9
412
Feature Not Available
8.0
388
Outreach
Feature Not Available
8.1
425
Feature Not Available
7.5
146
Feature Not Available
7.7
349
Reporting
9.6
13
8.5
473
Feature Not Available
8.3
360
9.4
12
8.1
407
Agentic AI - Media and Influencer Targeting
Not enough data
5.8
20
Not enough data
6.0
19
Not enough data
6.0
19
Not enough data
6.0
19
Not enough data
6.0
19
User Rights/Roles
Feature Not Available
7.7
305
9.8
8
8.0
326
Categories
Categories
Shared Categories
Critical Mention and Meltwater are categorized as Media Monitoring, PR Analytics, Social Media Listening Tools, and Media and Influencer Targeting
Unique Categories
Critical Mention has no unique categories
Meltwater is categorized as Audience Intelligence Platforms, Influencer Marketing Platforms, Social Media Analytics, Social Media Suites, Social Media Management, and Answer Engine Optimization (AEO)
Reviews
Reviewers' Company Size
Critical Mention
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Meltwater
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Public Relations and Communications
50.2%
Marketing and Advertising
5.5%
Non-Profit Organization Management
5.1%
Government Administration
4.1%
Hospital & Health Care
2.8%
Other
32.3%
Marketing and Advertising
15.7%
Public Relations and Communications
14.6%
Non-Profit Organization Management
6.6%
Higher Education
5.5%
Information Technology and Services
3.0%
Other
54.5%
Discussions
How well does Critical Mention work in monitoring podcasts and Youtube channels?
1 Comment
EL
Thanks for your question! We have extremely sophisticated speech to text for both YouTube and podcasts. Our accuracy rates are on par with the best in the...Read more
Can the bandwidth insights be captured for real time motion?
1 Comment
DR
Hi Anuj - Yes, Critical Mention captures content and users receive alerts for their searches in real-time.Read more
Critical Mention has no more discussions with answers
How do I make Meltwater work for our organization?
3 Comments
AS
I find it helpful to make customized reporter/influencer lists (based on geography, issue, etc). Makes it easy to do rapid-response outreach.Read more
How soon will sysomos and meltwater fully be integrated?
2 Comments
FA
Hi Janay. Sorry I don't know the answer to that question. Hopefully a Meltwater rep or someone else can answer it. I suggest simply contacting Meltwater...Read more
How much does meltwater cost?
2 Comments
GS
Basic modules, with 4 users and a maximum of 20 searches (imagine it as no more than 20 quieres saved at the same time), 12K a year. Twitter data, unlimited....Read more
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