Compare Crisp vs Zoho Desk

See this
comparison of Crisp vs. Zoho Desk
based on data from user reviews. Crisp rates 4.6/5 stars with 31 reviews. Zoho Desk rates 4.3/5 stars with 1,490 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$0
per month
FREE
$0
/agent/month
 
Unlimited
$95
per month
PROFESSIONAL
$12
/agent/month
 
PRO
$25
per month
ENTERPRISE
$25
/agent/month
 
Free Trial
Free Trial
Crisp
Basic
$0per month
Unlimited
$95per month
PRO
$25per month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.1
8.7
Ease of Use
Ease of Use
9.5
8.5
Ease of Setup
Ease of Setup
9.2
8.1
Ease of Admin
Ease of Admin
8.8
8.3
Quality of Support
Quality of Support
9.0
8.2
Ease of Doing Business With
Ease of Doing Business With
9.1
8.5
Product Direction (% positive)
Product Direction (% positive)
8.9
8.7
Meets Requirements
Crisp
9.1
Zoho Desk
8.7
Ease of Use
Crisp
9.5
Zoho Desk
8.5
Ease of Setup
Crisp
9.2
Zoho Desk
8.1
Ease of Admin
Crisp
8.8
Zoho Desk
8.3
Quality of Support
Crisp
9.0
Zoho Desk
8.2
Ease of Doing Business With
Crisp
9.1
Zoho Desk
8.5
Product Direction (% positive)
Crisp
8.9
Zoho Desk
8.7

Features

Ticket and Case Management
Ticket creation user experience
Crisp
Not enough data available
Zoho Desk
8.7
Ticket response user experience
Crisp
Not enough data available
Zoho Desk
8.5
Workflow
Crisp
Not enough data available
Zoho Desk
8.3
Response Automation
Crisp
Not enough data available
Zoho Desk
8.4
SLA Management
Crisp
Not enough data available
Zoho Desk
8.3
Attachments/Screencasts
Crisp
Not enough data available
Zoho Desk
8.4
Ticket Collaboration
Crisp
Not enough data available
Zoho Desk
8.6
Knowledge Share
Knowledge Base
Crisp
Not enough data available
Zoho Desk
8.7
Searchable Articles
Crisp
Not enough data available
Zoho Desk
8.6
Community Forums
Crisp
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
Crisp
Not enough data available
Zoho Desk
8.5
Communication
Pop-up Chat
Crisp
9.6
Zoho Desk
9.0
Notifications
Crisp
9.5
Zoho Desk
8.9
Targeted Emails
Crisp
8.5
Zoho Desk
8.9
In-App Messaging
Crisp
9.2
Zoho Desk
8.9
Process
Mentions
Crisp
Not enough data available
Zoho Desk
9.1
Tickets
Crisp
Not enough data available
Zoho Desk
9.2
Macros
Crisp
Not enough data available
Zoho Desk
8.7
Collaboration
Crisp
Not enough data available
Zoho Desk
8.9
Interaction
Web Portals
Crisp
Not enough data available
Zoho Desk
8.6
Forum to Reponse
Crisp
Not enough data available
Zoho Desk
8.5
Tickets and Tagging
Crisp
Not enough data available
Zoho Desk
8.8
Live Chat
Crisp
Not enough data available
Zoho Desk
8.7
Internal Use
Customization
Crisp
8.9
Zoho Desk
8.4
Conversation Archiving
Crisp
9.2
Zoho Desk
9.0
Lead Development
Crisp
8.9
Zoho Desk
8.8
Knowledge Base
Crisp
9.1
Zoho Desk
8.8
Team Inbox
Crisp
9.4
Zoho Desk
8.8
Customer Profiles
Crisp
8.8
Zoho Desk
8.7
Channels
Email
Crisp
Not enough data available
Zoho Desk
9.2
Social
Crisp
Not enough data available
Zoho Desk
8.7
Live Chat
Crisp
Not enough data available
Zoho Desk
8.9
Phone
Crisp
Not enough data available
Zoho Desk
8.8
Text
Crisp
Not enough data available
Zoho Desk
9.2
Insight
Surveys
Crisp
Not enough data available
Zoho Desk
9.0
Reporting
Crisp
Not enough data available
Zoho Desk
9.0
Visitor Activity
Crisp
Not enough data available
Zoho Desk
9.0
Help Desk
Crisp
Not enough data available
Zoho Desk
9.2
Communication Channels
Customer Portal
Crisp
Not enough data available
Zoho Desk
8.4
Email to Case
Crisp
Not enough data available
Zoho Desk
8.8
Chat/Live Support
Crisp
Not enough data available
Zoho Desk
8.5
Social Integration
Crisp
Not enough data available
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
Crisp
Not enough data available
Zoho Desk
8.4
Customer and Contacts Database
Crisp
Not enough data available
Zoho Desk
8.4
Products and Version Tracking
Crisp
Not enough data available
Zoho Desk
8.4
Call Scripting
Crisp
Not enough data available
Zoho Desk
8.3
Interactive Voice Response (IVR)
Crisp
Not enough data available
Zoho Desk
8.4
Self Service/Community
Forums
Crisp
Not enough data available
Zoho Desk
8.4
Knowledge Base
Crisp
Not enough data available
Zoho Desk
8.5
Ideas/Feedback
Crisp
Not enough data available
Zoho Desk
8.5
Q&A
Crisp
Not enough data available
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Crisp
Not enough data available
Zoho Desk
8.5
Reporting
Crisp
Not enough data available
Zoho Desk
8.4
Dashboards
Crisp
Not enough data available
Zoho Desk
8.5
Platform
Mobile User Support
Crisp
Not enough data available
Zoho Desk
8.5
ITIL Compliance
Crisp
Not enough data available
Zoho Desk
8.6
Customization
Crisp
8.9
Zoho Desk
8.4
User, Role, and Access Management
Crisp
Not enough data available
Zoho Desk
8.5
Internationalization
Crisp
Not enough data available
Zoho Desk
8.2
Performance & Reliability
Crisp
Not enough data available
Zoho Desk
8.8
Integration APIs
Crisp
Not enough data available
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
96.8%
68.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
3.2%
25.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
6.0%
Crisp
Small-Business
96.8%
Mid-Market
3.2%
Enterprise
0%
Zoho Desk
Small-Business
68.8%
Mid-Market
25.2%
Enterprise
6.0%

Reviewers' Industry

 
Internet
19.4%
Information Technology and Services
22.0%
 
Telecommunications
9.7%
Computer Software
10.0%
 
Computer Software
9.7%
Telecommunications
4.0%
 
Retail
6.5%
Internet
3.6%
 
Leisure, Travel & Tourism
6.5%
Marketing and Advertising
3.5%
 
Other
48.4%
Other
56.9%
Crisp
Internet
19.4%
Telecommunications
9.7%
Computer Software
9.7%
Retail
6.5%
Leisure, Travel & Tourism
6.5%
Other
48.4%
Zoho Desk
Information Technology and Services
22.0%
Computer Software
10.0%
Telecommunications
4.0%
Internet
3.6%
Marketing and Advertising
3.5%
Other
56.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Timi W.
Administrator

We use Crisp chat on our own website and always recommend it when customers are asking for best chat solution. The web app and mobile applications are really simple to use and the user interface is a pleasure to the eye. Chat works like a charm, we have...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Crisp
Most Helpful Favorable Review
Timi W.
Administrator

We use Crisp chat on our own website and always recommend it when customers are asking for best chat solution. The web app and mobile applications are really simple to use and the user interface is a pleasure to the eye. Chat works like a charm, we have...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
Crisp
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
Crisp
No downloads provided
Zoho Desk
No downloads provided
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