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Compare Crisp and Zoho Desk

See this
side-by-side comparison of Crisp vs. Zoho Desk
based on preference data from user reviews. Crisp rates 4.4/5 stars with 47 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,672 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Crisp
Crisp
(47)
4.4 out of 5
Crisp
Zoho Desk
Zoho Desk
(2,672)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Zoho Desk
Zoho Desk
Market Segments
Crisp
Crisp
Small-Business (93.5% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.5% of reviews)
Entry Level Price
Crisp
Crisp
$0 per month
Zoho Desk
Zoho Desk
$0 for 3 agents

Crisp vs Zoho Desk

When assessing the two solutions, reviewers found Crisp easier to use, set up, and administer. Reviewers also preferred doing business with Crisp overall.

  • Crisp and Zoho Desk both meet the requirements of our reviewers at a comparable rate.
  • When comparing quality of ongoing product support, reviewers felt that Crisp is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Crisp over Zoho Desk.
Categories
Shared Categories
Crisp
Crisp
Zoho Desk
Zoho Desk
Crisp and Zoho Desk are categorized as Customer Self-Service, Help Desk, Live Chat, and Social Customer Service
Unique Categories
Crisp
Crisp is categorized as Conversational Customer Engagement
Zoho Desk
Zoho Desk has no unique categories
Pricing
Crisp
Crisp Pricing
Basic
$0per month
PRO
$25per month
Unlimited
$95per month
Free Trial
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
Crisp
Crisp
8.7
Responses: 42
Zoho Desk
Zoho Desk
8.7
Responses: 2089
Ease of Use
Crisp
Crisp
9.2
Responses: 42
Zoho Desk
Zoho Desk
8.5
Responses: 2108
Ease of Setup
Crisp
Crisp
8.9
Responses: 37
Zoho Desk
Zoho Desk
8.2
Responses: 1756
Ease of Admin
Crisp
Crisp
8.5
Responses: 37
Zoho Desk
Zoho Desk
8.3
Responses: 1771
Quality of Support
Crisp
Crisp
8.9
Responses: 42
Zoho Desk
Zoho Desk
8.2
Responses: 1881
Ease of Doing Business With
Crisp
Crisp
8.8
Responses: 37
Zoho Desk
Zoho Desk
8.5
Responses: 1599
Product Direction (% positive)
Crisp
Crisp
9.1
Responses: 41
Zoho Desk
Zoho Desk
8.6
Responses: 2059
Features
Ticket and Case Management
Ticket creation user experience
Crisp
Crisp
10.0
Responses: 5
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 1342
Verified Feature
Ticket response user experience
Crisp
Crisp
9.7
Responses: 5
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 1337
Verified Feature
Workflow
Crisp
Crisp
9.2
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1207
Verified Feature
Response Automation
Crisp
Crisp
9.0
Responses: 5
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1118
Verified Feature
SLA Management
Crisp
Crisp
Feature Not Available
Zoho Desk
Zoho Desk
8.4
Responses: 936
Verified Feature
Attachments/Screencasts
Crisp
Crisp
9.4
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1129
Verified Feature
Ticket Collaboration
Crisp
Crisp
10.0
Responses: 6
Zoho Desk
Zoho Desk
8.7
Responses: 1134
Verified Feature
Customer and Contacts Database
Crisp
Crisp
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 725
Verified Feature
Knowledge Share
Knowledge Base
Crisp
Crisp
9.3
Responses: 7
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
Crisp
Crisp
9.8
Responses: 7
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
Crisp
Crisp
Not enough data available
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
Crisp
Crisp
7.7
Responses: 5
Zoho Desk
Zoho Desk
8.4
Responses: 462
Communication
Pop-up Chat
Crisp
Crisp
9.1
Responses: 34
Verified Feature
Zoho Desk
Zoho Desk
9.0
Responses: 358
Verified Feature
Notifications
Crisp
Crisp
9.1
Responses: 34
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 379
Verified Feature
Targeted Emails
Crisp
Crisp
7.9
Responses: 19
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 316
In-App Messaging
Crisp
Crisp
9.0
Responses: 27
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 299
Verified Feature
Co-Browsing
Crisp
Crisp
Not enough data available
Zoho Desk
Zoho Desk
9.1
Responses: 42
Process
Mentions
Crisp
Crisp
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 255
Tickets
Crisp
Crisp
Not enough data available
Zoho Desk
Zoho Desk
9.1
Responses: 350
Macros
Crisp
Crisp
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 259
Collaboration
Crisp
Crisp
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 299
Interaction
Web Portals
Crisp
Crisp
Feature Not Available
Zoho Desk
Zoho Desk
8.6
Responses: 624
Forum to Reponse
Crisp
Crisp
Feature Not Available
Zoho Desk
Zoho Desk
8.5
Responses: 491
Tickets and Tagging
Crisp
Crisp
9.7
Responses: 6
Zoho Desk
Zoho Desk
8.8
Responses: 697
Live Chat
Crisp
Crisp
10.0
Responses: 7
Zoho Desk
Zoho Desk
8.6
Responses: 466
Internal Use
Customization
Crisp
Crisp
8.4
Responses: 32
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 949
Verified Feature
Conversation Archiving
Crisp
Crisp
8.8
Responses: 30
Verified Feature
Zoho Desk
Zoho Desk
9.2
Responses: 11
Lead Development
Crisp
Crisp
8.5
Responses: 23
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 129
Knowledge Base
Crisp
Crisp
8.9
Responses: 22
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 347
Verified Feature
Team Inbox
Crisp
Crisp
9.1
Responses: 27
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 348
Verified Feature
Customer Profiles
Crisp
Crisp
8.7
Responses: 32
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 347
Verified Feature
Channels
Email
Crisp
Crisp
9.3
Responses: 5
Zoho Desk
Zoho Desk
9.2
Responses: 348
Social
Crisp
Crisp
9.7
Responses: 5
Zoho Desk
Zoho Desk
8.6
Responses: 288
Live Chat
Crisp
Crisp
10.0
Responses: 5
Zoho Desk
Zoho Desk
8.9
Responses: 266
Phone
Crisp
Crisp
Not enough data available
Zoho Desk
Zoho Desk
8.7
Responses: 233
Text
Crisp
Crisp
Not enough data available
Zoho Desk
Zoho Desk
9.0
Responses: 246
Insight
Surveys
Crisp
Crisp
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 262
Reporting
Crisp
Crisp
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 299
Visitor Activity
Crisp
Crisp
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 279
Help Desk
Crisp
Crisp
Not enough data available
Zoho Desk
Zoho Desk
9.1
Responses: 319
Communication Channels
Customer Portal
Crisp
Crisp
10.0
Responses: 5
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1053
Verified Feature
Email to Case
Crisp
Crisp
9.7
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 1207
Verified Feature
Chat/Live Support
Crisp
Crisp
10.0
Responses: 8
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 746
Verified Feature
Social Integration
Crisp
Crisp
9.3
Responses: 7
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 620
Verified Feature
Voice
Crisp
Crisp
Feature Not Available
Zoho Desk
Zoho Desk
8.5
Responses: 472
Verified Feature
Platform
Mobile User Support
Crisp
Crisp
8.1
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 644
Verified Feature
Customization
Crisp
Crisp
8.4
Responses: 32
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 949
Verified Feature
User, Role, and Access Management
Crisp
Crisp
8.8
Responses: 8
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 974
Verified Feature
Integration
Crisp
Crisp
8.6
Responses: 7
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 564
Verified Feature
Reporting
Crisp
Crisp
9.0
Responses: 7
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1063
Verified Feature
Dashboards
Crisp
Crisp
9.5
Responses: 7
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 1138
Verified Feature
Reviewers' Company Size
Reviewers of both Crisp and Zoho Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Crisp
Crisp
93.5%
Zoho Desk
Zoho Desk
70.5%
Mid-Market
(51-1000 emp.)
Crisp
Crisp
6.5%
Zoho Desk
Zoho Desk
24.7%
Enterprise
(> 1000 emp.)
Crisp
Crisp
0%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Crisp
Crisp Industry
Internet
15.2%
Computer Software
10.9%
Information Technology and Services
8.7%
Telecommunications
6.5%
Insurance
6.5%
Other
52.2%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.5%
Marketing and Advertising
3.2%
Other
59.7%
Reviews
Most Helpful Favorable Review
Crisp
Tim M.
Executive Sponsor in Internet

API is better than event the best in the category. It is much cleaner and easier to integrate with than Intercom, Drift, or any of the big systems because it seems to be the 3rd Generation of chat that learned from the mistakes of the leaders. It's not...

Zoho Desk
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Crisp
Boris P.
User in Internet

Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare. Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement. I have been in touch with the management but they are...

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Crisp
Crisp Discussions
Monty the Mongoose crying
Crisp has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
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