Compare Crisp and Zoho Desk
See this
side-by-side comparison of Crisp vs. Zoho Desk
based on preference data from user reviews. Crisp rates 4.4/5 stars with 47 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,672 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Crisp vs Zoho Desk
When assessing the two solutions, reviewers found Crisp easier to use, set up, and administer. Reviewers also preferred doing business with Crisp overall.
- Crisp and Zoho Desk both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Crisp is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Crisp over Zoho Desk.
Categories
Shared Categories
Crisp and Zoho Desk are categorized as Customer Self-Service, Help Desk, Live Chat, and Social Customer Service
Unique Categories
Crisp is categorized as Conversational Customer Engagement
Zoho Desk has no unique categories
Pricing
Basic
$0per month
PRO
$25per month
Unlimited
$95per month
‐
Free Trial
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
Ratings
Meets Requirements
Crisp
Responses: 42
Zoho Desk
Responses: 2089
Ease of Use
Crisp
Responses: 42
Zoho Desk
Responses: 2108
Ease of Setup
Crisp
Responses: 37
Zoho Desk
Responses: 1756
Ease of Admin
Crisp
Responses: 37
Zoho Desk
Responses: 1771
Quality of Support
Crisp
Responses: 42
Zoho Desk
Responses: 1881
Ease of Doing Business With
Crisp
Responses: 37
Zoho Desk
Responses: 1599
Product Direction (% positive)
Crisp
Responses: 41
Zoho Desk
Responses: 2059
Features
Ticket and Case Management
Ticket creation user experience
Crisp
Responses: 5
Verified Feature
Zoho Desk
Responses: 1342
Verified Feature
Ticket response user experience
Crisp
Responses: 5
Verified Feature
Zoho Desk
Responses: 1337
Verified Feature
Workflow
Crisp
Responses: 6
Verified Feature
Zoho Desk
Responses: 1207
Verified Feature
Response Automation
Crisp
Responses: 5
Verified Feature
Zoho Desk
Responses: 1118
Verified Feature
SLA Management
Crisp
Zoho Desk
Responses: 936
Verified Feature
Attachments/Screencasts
Crisp
Responses: 6
Verified Feature
Zoho Desk
Responses: 1129
Verified Feature
Ticket Collaboration
Crisp
Responses: 6
Zoho Desk
Responses: 1134
Verified Feature
Customer and Contacts Database
Crisp
Zoho Desk
Responses: 725
Verified Feature
Knowledge Share
Knowledge Base
Crisp
Responses: 7
Zoho Desk
Responses: 654
Searchable Articles
Crisp
Responses: 7
Zoho Desk
Responses: 629
Community Forums
Crisp
Zoho Desk
Responses: 507
Interactive FAQs & Forums
Crisp
Responses: 5
Zoho Desk
Responses: 462
Communication
Pop-up Chat
Crisp
Responses: 34
Verified Feature
Zoho Desk
Responses: 358
Verified Feature
Notifications
Crisp
Responses: 34
Verified Feature
Zoho Desk
Responses: 379
Verified Feature
Targeted Emails
Crisp
Responses: 19
Verified Feature
Zoho Desk
Responses: 316
In-App Messaging
Crisp
Responses: 27
Verified Feature
Zoho Desk
Responses: 299
Verified Feature
Co-Browsing
Crisp
Zoho Desk
Responses: 42
Process
Mentions
Crisp
Zoho Desk
Responses: 255
Tickets
Crisp
Zoho Desk
Responses: 350
Macros
Crisp
Zoho Desk
Responses: 259
Collaboration
Crisp
Zoho Desk
Responses: 299
Interaction
Web Portals
Crisp
Zoho Desk
Responses: 624
Forum to Reponse
Crisp
Zoho Desk
Responses: 491
Tickets and Tagging
Crisp
Responses: 6
Zoho Desk
Responses: 697
Live Chat
Crisp
Responses: 7
Zoho Desk
Responses: 466
Internal Use
Customization
Crisp
Responses: 32
Verified Feature
Zoho Desk
Responses: 949
Verified Feature
Conversation Archiving
Crisp
Responses: 30
Verified Feature
Zoho Desk
Responses: 11
Lead Development
Crisp
Responses: 23
Verified Feature
Zoho Desk
Responses: 129
Knowledge Base
Crisp
Responses: 22
Verified Feature
Zoho Desk
Responses: 347
Verified Feature
Team Inbox
Crisp
Responses: 27
Verified Feature
Zoho Desk
Responses: 348
Verified Feature
Customer Profiles
Crisp
Responses: 32
Verified Feature
Zoho Desk
Responses: 347
Verified Feature
Channels
Email
Crisp
Responses: 5
Zoho Desk
Responses: 348
Social
Crisp
Responses: 5
Zoho Desk
Responses: 288
Live Chat
Crisp
Responses: 5
Zoho Desk
Responses: 266
Phone
Crisp
Zoho Desk
Responses: 233
Text
Crisp
Zoho Desk
Responses: 246
Insight
Surveys
Crisp
Zoho Desk
Responses: 262
Reporting
Crisp
Zoho Desk
Responses: 299
Visitor Activity
Crisp
Zoho Desk
Responses: 279
Help Desk
Crisp
Zoho Desk
Responses: 319
Communication Channels
Customer Portal
Crisp
Responses: 5
Verified Feature
Zoho Desk
Responses: 1053
Verified Feature
Email to Case
Crisp
Responses: 6
Verified Feature
Zoho Desk
Responses: 1207
Verified Feature
Chat/Live Support
Crisp
Responses: 8
Verified Feature
Zoho Desk
Responses: 746
Verified Feature
Social Integration
Crisp
Responses: 7
Verified Feature
Zoho Desk
Responses: 620
Verified Feature
Voice
Crisp
Zoho Desk
Responses: 472
Verified Feature
Platform
Mobile User Support
Crisp
Responses: 6
Verified Feature
Zoho Desk
Responses: 644
Verified Feature
Customization
Crisp
Responses: 32
Verified Feature
Zoho Desk
Responses: 949
Verified Feature
User, Role, and Access Management
Crisp
Responses: 8
Verified Feature
Zoho Desk
Responses: 974
Verified Feature
Integration
Crisp
Responses: 7
Verified Feature
Zoho Desk
Responses: 564
Verified Feature
Reporting
Crisp
Responses: 7
Verified Feature
Zoho Desk
Responses: 1063
Verified Feature
Dashboards
Crisp
Responses: 7
Verified Feature
Zoho Desk
Responses: 1138
Verified Feature
Reviewers' Company Size
Reviewers of both Crisp and Zoho Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Crisp
Zoho Desk
Mid-Market
(51-1000 emp.)
Crisp
Zoho Desk
Enterprise
(> 1000 emp.)
Crisp
Zoho Desk
Reviewers' Industry
Internet
15.2%
Computer Software
10.9%
Information Technology and Services
8.7%
Telecommunications
6.5%
Insurance
6.5%
Other
52.2%
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.5%
Marketing and Advertising
3.2%
Other
59.7%
Reviews
Most Helpful Favorable Review
Tim M.
Executive Sponsor in Internet
API is better than event the best in the category. It is much cleaner and easier to integrate with than Intercom, Drift, or any of the big systems because it seems to be the 3rd Generation of chat that learned from the mistakes of the leaders. It's not...
János C.
Administrator in Information Technology and Services
Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itÅ› truly deserving.Simplicity is at itÅ› best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...
Most Helpful Critical Review
Boris P.
User in Internet
Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare. Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement. I have been in touch with the management but they are...
User in Computer Software
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
Top Alternatives
Discussions
Crisp has no discussions with answers
Where do I find training VDO?
3 comments
AP
This might be of help too, Anoloth
https://www.zoho.com/desk/trial-room.htmlRead more
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