Compare Crisp and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Small-Business (87.4% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
Free
$19.00 1 user per month billed annually
Crisp
Star Rating
(189)4.5 out of 5
Market Segments
Small-Business (87.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,750)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Crisp. Users appreciate its centralized platform for managing customer interactions, which has transformed their support processes, making daily tasks much easier.
- Users say that Crisp shines in its ease of use and quick setup, with many finding it simple to integrate into their websites. Reviewers highlight its clean interface and reliability for live chat and customer support, making it a favorite for small businesses looking for straightforward solutions.
- According to verified reviews, Zendesk for Customer Service offers robust features for ticket management, with users noting the seamless access to customer information and the ability to manage multiple channels in one place. This comprehensive approach helps streamline workflows and improve response times.
- Reviewers mention that while Crisp provides a solid shared inbox feature, it lacks some of the advanced functionalities found in Zendesk. Users appreciate Crisp's focus on innovation and customer support, but some feel it may not meet the needs of larger teams requiring more complex ticketing systems.
- G2 reviewers highlight the quality of support from Crisp, noting that the team is responsive and helpful in guiding users through setup and usage. This level of support is particularly valued by small businesses that may not have extensive resources for customer service management.
- Users report that Zendesk for Customer Service, despite its higher entry-level price, offers a wealth of features that justify the investment. Many users find that the comprehensive tools available, such as advanced reporting and automation, significantly enhance their customer service capabilities.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Crisp
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.8
152
8.6
5,166
Ease of Use
9.0
155
8.6
5,241
Ease of Setup
8.9
128
8.0
3,235
Ease of Admin
8.8
104
8.2
3,103
Quality of Support
9.1
152
8.4
4,871
Has the product been a good partner in doing business?
8.9
104
8.4
3,027
Product Direction (% positive)
9.3
145
8.0
4,822
Features by Category
Ticket and Case Management
8.6
45
8.8
2571
|
Verified
8.8
46
|
Verified
8.7
2597
|
Verified
8.6
47
|
Verified
8.5
2518
|
Verified
8.5
45
|
Verified
8.4
2356
|
Verified
7.7
38
8.2
1928
|
Verified
8.9
46
|
Verified
8.4
2406
|
Verified
8.9
46
8.6
2404
|
Verified
8.8
39
|
Verified
8.3
1862
|
Verified
Generative AI
8.3
24
7.6
384
8.2
24
7.6
384
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
9.1
44
|
Verified
8.5
2066
|
Verified
9.2
44
|
Verified
8.8
2324
|
Verified
9.6
51
|
Verified
8.4
1742
|
Verified
9.2
45
|
Verified
8.0
1435
|
Verified
8.2
35
8.0
1321
|
Verified
Platform
8.8
52
|
Verified
7.8
1390
|
Verified
8.4
102
|
Verified
8.0
1782
|
Verified
8.9
55
|
Verified
8.3
1956
|
Verified
8.9
51
|
Verified
8.2
1752
|
Verified
8.2
51
|
Verified
7.9
2353
|
Verified
8.5
52
|
Verified
8.0
2412
|
Verified
Usability
Not enough data
8.3
666
Not enough data
8.3
662
Not enough data
8.4
635
Reporting
Not enough data
8.3
588
Not enough data
7.9
563
Not enough data
8.2
643
Generative AI
Not enough data
7.3
178
Not enough data
7.2
177
Responses
Not enough data
8.2
63
Not enough data
8.6
70
Not enough data
8.2
69
Automation - AI Agents
Not enough data
7.5
26
Not enough data
7.8
26
Not enough data
7.6
26
Not enough data
7.6
26
Not enough data
7.9
26
Platform
Not enough data
8.2
68
Not enough data
8.2
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.5
26
Not enough data
7.5
27
Not enough data
7.6
27
Generative AI
Not enough data
7.7
32
Not enough data
8.2
31
Responses
Not enough data
8.1
467
Not enough data
8.1
465
Not enough data
8.3
448
Not enough data
8.1
447
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
469
Not enough data
8.3
464
Not enough data
8.2
466
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
455
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
717
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
712
Not enough data
8.1
789
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.0
170
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
8.3
36
Feature Not Available
8.2
34
7.9
206
7.1
35
Feature Not Available
Communication
9.3
101
|
Verified
8.6
949
|
Verified
9.2
100
|
Verified
8.4
963
|
Verified
8.4
75
|
Verified
8.1
720
9.3
88
|
Verified
8.5
736
|
Verified
8.7
61
|
Verified
8.0
521
Internal Use
8.4
102
|
Verified
8.0
1782
|
Verified
8.8
92
|
Verified
8.5
847
|
Verified
8.3
82
|
Verified
8.1
650
8.8
83
|
Verified
8.5
898
8.8
92
|
Verified
8.6
825
|
Verified
8.9
91
|
Verified
8.3
846
|
Verified
Generative AI
7.2
24
Feature Not Available
Self-Service Experience
8.5
46
8.5
1506
8.3
45
8.5
1439
6.7
36
8.0
1024
8.3
31
7.7
647
7.9
35
8.0
779
Self-Service Platform
7.9
34
8.2
829
7.9
35
8.2
845
6.9
31
7.7
661
8.4
35
8.2
808
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
8.8(won by 1.4)
7
7.4
77
8.8(won by 1.3)
7
7.5
78
Process
8.1
16
8.4(won by 0.3)
564
8.2
14
9.1(won by 0.9)
744
8.7
14
8.8(won by 0.1)
692
Channels
9.1(won by 0.1)
18
9.0
743
9.4(won by 1.0)
18
8.4
587
9.6(won by 0.9)
19
8.7
566
7.6
11
8.2(won by 0.6)
487
8.8(won by 0.5)
12
8.3
422
Insight
8.6(won by 0.5)
12
8.1
540
8.6(won by 0.3)
15
8.3
648
8.6(won by 0.1)
18
8.5
563
9.6(won by 0.9)
16
8.7
667
Generative AI
7.8
12
7.8
67
7.9
12
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
71
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
69
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
69
Automation
Not enough data
8.7
71
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
8.9
11
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
8.9
6
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Zendesk for Customer Service are categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp has no unique categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, and Proactive Notification
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.2%
Information Technology and Services
6.7%
Marketing and Advertising
6.1%
Internet
5.6%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
58.0%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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