Compare Crisp and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (87.6% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
Free
$19.00 1 user per month billed annually
Crisp
Star Rating
(193)4.5 out of 5
Market Segments
Small-Business (87.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,822)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined user experience, with many users appreciating its minimalist design and intuitive interface. This makes managing customer queries more efficient, as all tickets and emails are consolidated in one place.
- Users say that Crisp stands out for its all-in-one customer communication approach, effectively centralizing live chat, email, and social messaging. This integration simplifies conversation management, which is particularly beneficial for small businesses looking to enhance their customer interactions.
- Reviewers mention that Zendesk for Customer Service offers robust support features, including a generative AI service that helps create multi-level responses. This capability is praised for improving response times and overall customer satisfaction.
- According to verified reviews, Crisp's support team is frequently highlighted for their responsiveness and ability to resolve issues quickly. Users appreciate the ease of learning the platform, which can be a significant advantage for teams with limited technical expertise.
- G2 reviewers note that while Zendesk for Customer Service has a higher overall satisfaction score, Crisp's recent updates and continuous improvements instill confidence in its users, suggesting that it is evolving to meet customer needs effectively.
- Users highlight that Zendesk for Customer Service's extensive feature set, including ticket collaboration and SLA management, provides a comprehensive solution for mid-market companies, whereas Crisp's focus on simplicity and ease of use makes it a strong contender for small businesses.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Crisp
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.8
153
8.6
5,191
Ease of Use
9.0
158
8.6
5,299
Ease of Setup
8.9
131
8.0
3,255
Ease of Admin
8.8
104
8.2
3,124
Quality of Support
9.1
153
8.4
4,926
Has the product been a good partner in doing business?
8.9
104
8.4
3,047
Product Direction (% positive)
9.2
146
8.0
4,844
Features by Category
Ticket and Case Management
8.6
45
8.8
2583
|
Verified
8.8
46
|
Verified
8.7
2611
|
Verified
8.6
47
|
Verified
8.5
2541
|
Verified
8.5
45
|
Verified
8.4
2371
|
Verified
7.7
38
8.2
1933
|
Verified
8.9
46
|
Verified
8.4
2408
|
Verified
8.9
46
8.6
2410
|
Verified
8.8
39
|
Verified
8.3
1866
|
Verified
Generative AI
8.3
24
7.6
388
8.2
24
7.6
386
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
9.1
44
|
Verified
8.5
2069
|
Verified
9.2
44
|
Verified
8.8
2334
|
Verified
9.6
51
|
Verified
8.4
1748
|
Verified
9.2
45
|
Verified
8.0
1435
|
Verified
8.2
35
8.0
1324
|
Verified
Platform
8.6
53
|
Verified
7.7
1390
|
Verified
8.3
103
|
Verified
8.0
1780
|
Verified
8.8
56
|
Verified
8.3
1956
|
Verified
8.9
51
|
Verified
8.2
1766
|
Verified
8.2
51
|
Verified
7.9
2369
|
Verified
8.5
52
|
Verified
8.0
2419
|
Verified
Usability
Not enough data
8.3
664
Not enough data
8.3
660
Not enough data
8.4
633
Reporting
Not enough data
8.3
586
Not enough data
7.9
561
Not enough data
8.2
642
Generative AI
Not enough data
7.3
176
Not enough data
7.2
175
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
465
Not enough data
8.1
463
Not enough data
8.3
446
Not enough data
8.1
445
Not enough data
8.1
354
Platform
Not enough data
8.6
469
Not enough data
8.3
468
Not enough data
8.3
462
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
453
Generative AI
Not enough data
8.1
111
Not enough data
8.2
110
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
682
Not enough data
8.2
747
Support Automation
Not enough data
8.1
712
Not enough data
8.3
756
Not enough data
8.4
715
Not enough data
8.1
787
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
101
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Customer Support
Not enough data
8.1
83
Not enough data
7.5
76
Not enough data
8.1
85
Automation
Not enough data
8.0
84
Not enough data
8.2
82
Not enough data
8.0
82
Artificial Intelligence
Not enough data
7.8
81
Not enough data
7.6
80
Not enough data
7.7
84
Generative AI
8.1
37
Feature Not Available
8.2
34
7.9
206
7.1
35
Feature Not Available
Communication
9.3
102
|
Verified
8.6
949
|
Verified
9.2
100
|
Verified
8.5
964
|
Verified
8.4
75
|
Verified
8.1
719
9.3
88
|
Verified
8.5
736
|
Verified
8.7
61
|
Verified
8.0
520
Internal Use
8.3
103
|
Verified
8.0
1780
|
Verified
8.8
92
|
Verified
8.5
847
|
Verified
8.3
82
|
Verified
8.1
649
8.7
85
|
Verified
8.5
897
8.8
93
|
Verified
8.6
826
|
Verified
8.9
91
|
Verified
8.3
847
|
Verified
Generative AI
7.2
24
Feature Not Available
Self-Service Experience
8.5
46
8.5
1510
8.3
45
8.5
1441
6.7
36
8.0
1024
8.3
31
7.7
647
7.9
35
8.0
779
Self-Service Platform
7.9
34
8.2
829
7.9
35
8.2
845
7.0
32
7.7
664
8.4
36
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
8.8(won by 1.4)
7
7.4
77
8.8(won by 1.3)
7
7.5
78
Process
8.1
16
8.4(won by 0.3)
563
8.2
14
9.1(won by 0.9)
743
8.7
14
8.8(won by 0.1)
692
Channels
9.1(won by 0.1)
18
9.0
742
9.4(won by 1.0)
18
8.4
586
9.6(won by 0.9)
19
8.7
565
7.6
11
8.2(won by 0.6)
486
8.8(won by 0.5)
12
8.3
421
Insight
8.6(won by 0.5)
12
8.1
539
8.6(won by 0.3)
15
8.3
647
8.6(won by 0.1)
18
8.5
562
9.6(won by 0.9)
16
8.7
666
Generative AI
7.8
12
7.8
67
7.9
12
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
71
Not enough data
8.1
70
Not enough data
8.2
69
Not enough data
8.3
69
Not enough data
8.2
68
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
70
Not enough data
8.3
70
Not enough data
8.5
69
Automation
Not enough data
8.7
72
Not enough data
8.6
70
Not enough data
7.9
68
Autonomy
Not enough data
8.1
68
Not enough data
8.4
67
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Zendesk for Customer Service are categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp has no unique categories
Zendesk for Customer Service is categorized as AI Customer Support Agents, AI Agents For Business Operations, Customer Service Automation, Conversational Support, Workforce Management, Chatbots, Complaint Management, Conversational Commerce Platforms, and Proactive Notification
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.9%
Information Technology and Services
6.6%
Marketing and Advertising
6.0%
Internet
5.5%
Leisure, Travel & Tourism
4.4%
Other
49.7%
Computer Software
14.2%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
57.9%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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