Compare Crisp and Shopify Inbox 
Featured Products
At a Glance
Market Segments
Small-Business (87.4% of reviews)
Small-Business (86.7% of reviews)
Entry-Level Pricing
Free
No pricing available
Crisp
Star Rating
(189)4.5 out of 5
Market Segments
Small-Business (87.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansShopify Inbox
Star Rating
(16)4.4 out of 5
Market Segments
Small-Business (86.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Shopify InboxCrisp vs Shopify Inbox
When assessing the two solutions, reviewers found Shopify Inbox easier to use, set up, and administer. Reviewers also preferred doing business with Shopify Inbox overall.
- Reviewers felt that Crisp meets the needs of their business better than Shopify Inbox.
- When comparing quality of ongoing product support, reviewers felt that Shopify Inbox is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Crisp over Shopify Inbox.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Shopify Inbox
No pricing availableFree Trial
Crisp
Free Trial is available
Shopify Inbox
No trial information availableRatings
Meets Requirements
8.8
152
8.7
15
Ease of Use
9.0
155
9.1
15
Ease of Setup
8.9
128
9.7
6
Ease of Admin
8.8
104
9.3
5
Quality of Support
9.1
152
9.2
14
Has the product been a good partner in doing business?
8.9
104
9.3
5
Product Direction (% positive)
9.3
145
9.2
15
Features by Category
Ticket and Case Management
8.6
45
Not enough data
8.8
46
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
46
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
51
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
52
|
Verified
Not enough data
8.4
102
|
Verified
7.7
14
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Generative AI
8.3
36
7.7
13
8.2
34
7.3
13
7.1
35
5.6
13
Communication
9.3
101
|
Verified
7.9
14
9.2
100
|
Verified
8.7
14
8.4
75
|
Verified
7.5
14
9.3
88
|
Verified
7.9
14
8.7
61
|
Verified
7.0
14
Internal Use
8.4
102
|
Verified
7.7
14
8.8
92
|
Verified
8.2
14
8.3
82
|
Verified
6.8
14
8.8
83
|
Verified
7.3
14
8.8
92
|
Verified
7.9
14
8.9
91
|
Verified
8.5
14
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Categories
Categories
Shared Categories
Crisp and Shopify Inbox are categorized as Live Chat
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
Shopify Inbox has no unique categories
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shopify Inbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.2%
Information Technology and Services
6.7%
Marketing and Advertising
6.1%
Internet
5.6%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Accounting
20.0%
Luxury Goods & Jewelry
13.3%
Consulting
6.7%
Sporting Goods
6.7%
Retail
6.7%
Other
46.7%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Shopify Inbox has no discussions with answers
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