Compare Crisp and SAP Service Cloud 
Featured Products
At a Glance
Market Segments
Small-Business (87.4% of reviews)
Mid-Market (39.6% of reviews)
Entry-Level Pricing
Free
No pricing available
Crisp
Star Rating
(189)4.5 out of 5
Market Segments
Small-Business (87.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSAP Service Cloud
Star Rating
(262)4.4 out of 5
Market Segments
Mid-Market (39.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Service CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp excels in user-friendliness, with many users highlighting its intuitive interface and ease of setup. One user mentioned, "I like how easy it is to use Crisp and add it to our website," which reflects the platform's focus on simplifying customer communication.
- Users say that SAP Service Cloud offers robust analytics and reporting features, making it a strong choice for organizations that prioritize performance tracking. A reviewer noted, "I like how it helps me track the performance of our services with customers," showcasing its effectiveness in managing customer support metrics.
- Reviewers mention that Crisp's all-in-one communication approach is a significant advantage, as it centralizes various channels like live chat, email, and social messaging. This feature was praised for making conversation management much more efficient, addressing common pain points for small businesses.
- According to verified reviews, SAP Service Cloud shines in task management and case assignment, with users appreciating its straightforward interface for managing staff tasks. One user remarked, "Managing tasks for staff and assigning cases, setting priorities, and deadlines are straightforward," indicating its effectiveness in streamlining workflows.
- G2 reviewers highlight Crisp's exceptional customer support, with a user stating, "The support team is always able to answer all our questions." This level of support is particularly beneficial for small businesses that may require more hands-on assistance during their customer service journey.
- Users report that while SAP Service Cloud provides a comprehensive suite of features, some find it less intuitive compared to Crisp. A reviewer mentioned that the initial setup can be challenging, which may deter smaller teams looking for a quick and easy implementation process.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
SAP Service Cloud
No pricing availableFree Trial
Crisp
Free Trial is available
SAP Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.8
152
8.8
220
Ease of Use
9.0
155
8.6
229
Ease of Setup
8.9
128
8.1
146
Ease of Admin
8.8
104
8.3
70
Quality of Support
9.1
152
8.8
216
Has the product been a good partner in doing business?
8.9
104
8.8
68
Product Direction (% positive)
9.3
145
9.4
222
Features by Category
Ticket and Case Management
8.6
45
8.9
98
8.8
46
|
Verified
8.8
99
8.6
47
|
Verified
8.7
104
8.5
45
|
Verified
8.5
94
7.7
38
8.6
91
8.9
46
|
Verified
8.6
89
8.9
46
8.8
91
8.8
39
|
Verified
8.8
98
Generative AI
8.3
24
8.3
34
8.2
24
8.5
34
Agentic AI - Help Desk
Not enough data
8.8
22
Not enough data
8.7
22
Not enough data
8.9
22
Communication Channels
9.1
44
|
Verified
9.0
90
9.2
44
|
Verified
8.7
93
9.6
51
|
Verified
8.7
93
9.2
45
|
Verified
8.5
85
8.2
35
8.3
88
Platform
8.8
52
|
Verified
8.3
91
8.4
102
|
Verified
8.2
96
8.9
55
|
Verified
8.9
90
8.9
51
|
Verified
8.6
94
8.2
51
|
Verified
8.7
91
8.5
52
|
Verified
8.9
91
Conversational Platform
Not enough data
8.5
66
Not enough data
8.8
60
Not enough data
8.7
60
Not enough data
8.6
62
Support Automation
Not enough data
8.5
62
Not enough data
8.9
60
Not enough data
8.8
60
Not enough data
8.7
64
Generative AI
Not enough data
8.5
17
Not enough data
8.7
17
Generative AI
8.3
36
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
Not enough data
9.2
100
|
Verified
Not enough data
8.4
75
|
Verified
Not enough data
9.3
88
|
Verified
Not enough data
8.7
61
|
Verified
Not enough data
Internal Use
8.4
102
|
Verified
8.2
96
8.8
92
|
Verified
Not enough data
8.3
82
|
Verified
Not enough data
8.8
83
|
Verified
Not enough data
8.8
92
|
Verified
Not enough data
8.9
91
|
Verified
Not enough data
Generative AI
7.2
24
8.6
26
Self-Service Experience
8.5
46
8.7
98
8.3
45
8.6
95
6.7
36
8.5
95
8.3
31
8.3
93
7.9
35
8.4
101
Self-Service Platform
7.9
34
8.6
98
7.9
35
8.7
101
6.9
31
8.4
97
8.4
35
8.4
98
Agentic AI - Customer Self-Service
Not enough data
8.3
10
Not enough data
9.0
10
Not enough data
8.8
10
Not enough data
9.2
10
Not enough data
9.2
10
Not enough data
8.5
10
Not enough data
8.8
10
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
9.3
16
7.9
12
9.3
17
Categories
Categories
Shared Categories
Crisp and SAP Service Cloud are categorized as Digital Customer Service Platforms, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.2%
Information Technology and Services
6.7%
Marketing and Advertising
6.1%
Internet
5.6%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Information Technology and Services
22.9%
Computer Software
9.7%
Accounting
4.7%
Telecommunications
4.2%
Computer & Network Security
3.4%
Other
55.1%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
SAP Service Cloud has no discussions with answers
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