Compare Crisp and RingCentral Engage
See this
side-by-side comparison of Crisp vs. RingCentral Engage
based on preference data from user reviews. Crisp rates 4.4/5 stars with 47 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Crisp |  RingCentral Engage | |
| Star Rating | Crisp | RingCentral Engage |
| Market Segments | Crisp Small-Business (93.5% of reviews) | RingCentral Engage Small-Business (54.2% of reviews) |
| Entry Level Price | Crisp $0 per month | RingCentral Engage No pricing information available |
Crisp vs RingCentral Engage
- Reviewers felt that RingCentral Engage meets the needs of their business better than Crisp.
- When comparing quality of ongoing product support, reviewers felt that Crisp is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Crisp over RingCentral Engage.
Categories
Shared Categories
Crisp and RingCentral Engage are categorized as Customer Self-Service, Help Desk, Live Chat, Social Customer Service, and Conversational Customer Engagement
Unique Categories
Crisp has no unique categories
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Employee Monitoring, UCaaS Platforms, Customer Communications Management, and Complaint Management
Pricing
Basic
$0per month
PRO
$25per month
Unlimited
$95per month
Free Trial
‐
‐
‐
Free Trial Unavailable
Ratings
Meets Requirements
Crisp
Responses: 42
RingCentral Engage
Responses: 19
Ease of Use
Crisp
Responses: 42
RingCentral Engage
Responses: 18
Ease of Setup
Crisp
Responses: 37
RingCentral Engage
Not enough data availableEase of Admin
Crisp
Responses: 37
RingCentral Engage
Not enough data availableQuality of Support
Crisp
Responses: 42
RingCentral Engage
Responses: 14
Ease of Doing Business With
Crisp
Responses: 37
RingCentral Engage
Not enough data availableProduct Direction (% positive)
Crisp
Responses: 41
RingCentral Engage
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
Crisp
Responses: 5
Verified Feature
RingCentral Engage
Ticket response user experience
Crisp
Responses: 5
Verified Feature
RingCentral Engage
Workflow
Crisp
Responses: 6
Verified Feature
RingCentral Engage
Response Automation
Crisp
Responses: 5
Verified Feature
RingCentral Engage
SLA Management
Crisp
RingCentral Engage
Attachments/Screencasts
Crisp
Responses: 6
Verified Feature
RingCentral Engage
Ticket Collaboration
Crisp
Responses: 6
RingCentral Engage
Customer and Contacts Database
Crisp
RingCentral Engage
Friendliness
Personalization
Crisp
Responses: 10
RingCentral Engage
Responses: 6
Concierge Case Manager
Crisp
Responses: 8
RingCentral Engage
Seamless Escalation
Crisp
Responses: 10
RingCentral Engage
Knowledge Share
Knowledge Base
Crisp
Responses: 7
RingCentral Engage
Searchable Articles
Crisp
Responses: 7
RingCentral Engage
Responses: 5
Community Forums
Crisp
RingCentral Engage
Responses: 5
Interactive FAQs & Forums
Crisp
Responses: 5
RingCentral Engage
Responses: 5
Communication
Pop-up Chat
Crisp
Responses: 34
Verified Feature
RingCentral Engage
Responses: 8
Verified Feature
Notifications
Crisp
Responses: 34
Verified Feature
RingCentral Engage
Responses: 9
Verified Feature
Targeted Emails
Crisp
Responses: 19
Verified Feature
RingCentral Engage
In-App Messaging
Crisp
Responses: 27
Verified Feature
RingCentral Engage
Responses: 9
Verified Feature
Co-Browsing
Crisp
RingCentral Engage
Process
Mentions
Crisp
RingCentral Engage
Responses: 5
Tickets
Crisp
RingCentral Engage
Macros
Crisp
RingCentral Engage
Collaboration
Crisp
RingCentral Engage
Responses: 5
Unification
Simultaneous Multichannel
Crisp
Responses: 8
RingCentral Engage
Transcripts
Crisp
Responses: 9
RingCentral Engage
Multipurpose Engagement
Crisp
Responses: 9
RingCentral Engage
Interaction
Web Portals
Crisp
RingCentral Engage
Responses: 6
Forum to Reponse
Crisp
RingCentral Engage
Responses: 5
Tickets and Tagging
Crisp
Responses: 6
RingCentral Engage
Responses: 5
Live Chat
Crisp
Responses: 7
RingCentral Engage
Responses: 6
Internal Use
Customization
Crisp
Responses: 32
Verified Feature
RingCentral Engage
Conversation Archiving
Crisp
Responses: 30
Verified Feature
RingCentral Engage
Responses: 7
Verified Feature
Lead Development
Crisp
Responses: 23
Verified Feature
RingCentral Engage
Responses: 8
Verified Feature
Knowledge Base
Crisp
Responses: 22
Verified Feature
RingCentral Engage
Responses: 7
Verified Feature
Team Inbox
Crisp
Responses: 27
Verified Feature
RingCentral Engage
Responses: 5
Verified Feature
Customer Profiles
Crisp
Responses: 32
Verified Feature
RingCentral Engage
Responses: 7
Verified Feature
Channels
Email
Crisp
Responses: 5
RingCentral Engage
Social
Crisp
Responses: 5
RingCentral Engage
Responses: 5
Live Chat
Crisp
Responses: 5
RingCentral Engage
Phone
Crisp
RingCentral Engage
Responses: 5
Text
Crisp
RingCentral Engage
Responses: 6
Insight
Surveys
Crisp
RingCentral Engage
Reporting
Crisp
RingCentral Engage
Visitor Activity
Crisp
RingCentral Engage
Help Desk
Crisp
RingCentral Engage
Responses: 5
Communication Channels
Customer Portal
Crisp
Responses: 5
Verified Feature
RingCentral Engage
Email to Case
Crisp
Responses: 6
Verified Feature
RingCentral Engage
Chat/Live Support
Crisp
Responses: 8
Verified Feature
RingCentral Engage
Social Integration
Crisp
Responses: 7
Verified Feature
RingCentral Engage
Voice
Crisp
RingCentral Engage
Platform
Mobile User Support
Crisp
Responses: 6
Verified Feature
RingCentral Engage
Customization
Crisp
Responses: 32
Verified Feature
RingCentral Engage
User, Role, and Access Management
Crisp
Responses: 8
Verified Feature
RingCentral Engage
Integration
Crisp
Responses: 7
Verified Feature
RingCentral Engage
Reporting
Crisp
Responses: 7
Verified Feature
RingCentral Engage
Dashboards
Crisp
Responses: 7
Verified Feature
RingCentral Engage
Reviewers' Company Size
Reviewers of both Crisp and RingCentral Engage were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Crisp
RingCentral Engage
Mid-Market
(51-1000 emp.)
Crisp
RingCentral Engage
Enterprise
(> 1000 emp.)
Crisp
RingCentral Engage
Reviewers' Industry
Internet
15.2%
Computer Software
10.9%
Information Technology and Services
8.7%
Telecommunications
6.5%
Insurance
6.5%
Other
52.2%
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
Timi W.
Administrator in Internet
We use Crisp chat on our own website and always recommend it when customers are asking for best chat solution. The web app and mobile applications are really simple to use and the user interface is a pleasure to the eye. Chat works like a charm, we have...
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Most Helpful Critical Review
Boris P.
User in Internet
Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare. Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement. I have been in touch with the management but they are...
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Discussions
Crisp has no discussions with answers
RingCentral Engage has no discussions with answers
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