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Compare Crisp and RingCentral Engage

See this
side-by-side comparison of Crisp vs. RingCentral Engage
based on preference data from user reviews. Crisp rates 4.4/5 stars with 47 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Crisp
Crisp
(47)
4.4 out of 5
Crisp
RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Star Rating
RingCentral Engage
RingCentral Engage
Market Segments
Crisp
Crisp
Small-Business (93.5% of reviews)
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Entry Level Price
Crisp
Crisp
$0 per month
RingCentral Engage
RingCentral Engage
No pricing information available

Crisp vs RingCentral Engage

  • Reviewers felt that RingCentral Engage meets the needs of their business better than Crisp.
  • When comparing quality of ongoing product support, reviewers felt that Crisp is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Crisp over RingCentral Engage.
Categories
Shared Categories
Crisp
Crisp
RingCentral Engage
RingCentral Engage
Unique Categories
Crisp
Crisp has no unique categories
Pricing
Crisp
Crisp Pricing
Basic
$0per month
PRO
$25per month
Unlimited
$95per month
Free Trial
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
Crisp
Crisp
8.7
Responses: 42
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Ease of Use
Crisp
Crisp
9.2
Responses: 42
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Ease of Setup
Crisp
Crisp
8.9
Responses: 37
RingCentral Engage
RingCentral Engage
Not enough data available
Ease of Admin
Crisp
Crisp
8.5
Responses: 37
RingCentral Engage
RingCentral Engage
Not enough data available
Quality of Support
Crisp
Crisp
8.9
Responses: 42
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Ease of Doing Business With
Crisp
Crisp
8.8
Responses: 37
RingCentral Engage
RingCentral Engage
Not enough data available
Product Direction (% positive)
Crisp
Crisp
9.1
Responses: 41
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
Crisp
Crisp
10.0
Responses: 5
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Ticket response user experience
Crisp
Crisp
9.7
Responses: 5
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Workflow
Crisp
Crisp
9.2
Responses: 6
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Response Automation
Crisp
Crisp
9.0
Responses: 5
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
SLA Management
Crisp
Crisp
Feature Not Available
RingCentral Engage
RingCentral Engage
Not enough data available
Attachments/Screencasts
Crisp
Crisp
9.4
Responses: 6
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Ticket Collaboration
Crisp
Crisp
10.0
Responses: 6
RingCentral Engage
RingCentral Engage
Not enough data available
Customer and Contacts Database
Crisp
Crisp
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Friendliness
Personalization
Crisp
Crisp
8.3
Responses: 10
RingCentral Engage
RingCentral Engage
8.6
Responses: 6
Concierge Case Manager
Crisp
Crisp
8.1
Responses: 8
RingCentral Engage
RingCentral Engage
Not enough data available
Seamless Escalation
Crisp
Crisp
8.7
Responses: 10
RingCentral Engage
RingCentral Engage
Not enough data available
Knowledge Share
Knowledge Base
Crisp
Crisp
9.3
Responses: 7
RingCentral Engage
RingCentral Engage
Not enough data available
Searchable Articles
Crisp
Crisp
9.8
Responses: 7
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Community Forums
Crisp
Crisp
Not enough data available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Interactive FAQs & Forums
Crisp
Crisp
7.7
Responses: 5
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Communication
Pop-up Chat
Crisp
Crisp
9.1
Responses: 34
Verified Feature
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Notifications
Crisp
Crisp
9.1
Responses: 34
Verified Feature
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Targeted Emails
Crisp
Crisp
7.9
Responses: 19
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
In-App Messaging
Crisp
Crisp
9.0
Responses: 27
Verified Feature
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Co-Browsing
Crisp
Crisp
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Process
Mentions
Crisp
Crisp
Not enough data available
RingCentral Engage
RingCentral Engage
9.0
Responses: 5
Tickets
Crisp
Crisp
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Macros
Crisp
Crisp
Not enough data available
RingCentral Engage
RingCentral Engage
Feature Not Available
Collaboration
Crisp
Crisp
Not enough data available
RingCentral Engage
RingCentral Engage
8.0
Responses: 5
Unification
Simultaneous Multichannel
Crisp
Crisp
7.9
Responses: 8
RingCentral Engage
RingCentral Engage
Not enough data available
Transcripts
Crisp
Crisp
8.9
Responses: 9
RingCentral Engage
RingCentral Engage
Not enough data available
Multipurpose Engagement
Crisp
Crisp
7.6
Responses: 9
RingCentral Engage
RingCentral Engage
Not enough data available
Interaction
Web Portals
Crisp
Crisp
Feature Not Available
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Forum to Reponse
Crisp
Crisp
Feature Not Available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Tickets and Tagging
Crisp
Crisp
9.7
Responses: 6
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Live Chat
Crisp
Crisp
10.0
Responses: 7
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Internal Use
Customization
Crisp
Crisp
8.4
Responses: 32
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Conversation Archiving
Crisp
Crisp
8.8
Responses: 30
Verified Feature
RingCentral Engage
RingCentral Engage
9.0
Responses: 7
Verified Feature
Lead Development
Crisp
Crisp
8.5
Responses: 23
Verified Feature
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Knowledge Base
Crisp
Crisp
8.9
Responses: 22
Verified Feature
RingCentral Engage
RingCentral Engage
8.8
Responses: 7
Verified Feature
Team Inbox
Crisp
Crisp
9.1
Responses: 27
Verified Feature
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Verified Feature
Customer Profiles
Crisp
Crisp
8.7
Responses: 32
Verified Feature
RingCentral Engage
RingCentral Engage
9.3
Responses: 7
Verified Feature
Channels
Email
Crisp
Crisp
9.3
Responses: 5
RingCentral Engage
RingCentral Engage
Not enough data available
Social
Crisp
Crisp
9.7
Responses: 5
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Live Chat
Crisp
Crisp
10.0
Responses: 5
RingCentral Engage
RingCentral Engage
Not enough data available
Phone
Crisp
Crisp
Not enough data available
RingCentral Engage
RingCentral Engage
9.0
Responses: 5
Text
Crisp
Crisp
Not enough data available
RingCentral Engage
RingCentral Engage
8.9
Responses: 6
Insight
Surveys
Crisp
Crisp
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Reporting
Crisp
Crisp
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Visitor Activity
Crisp
Crisp
Not enough data available
RingCentral Engage
RingCentral Engage
Feature Not Available
Help Desk
Crisp
Crisp
Not enough data available
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Communication Channels
Customer Portal
Crisp
Crisp
10.0
Responses: 5
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Email to Case
Crisp
Crisp
9.7
Responses: 6
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Chat/Live Support
Crisp
Crisp
10.0
Responses: 8
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Social Integration
Crisp
Crisp
9.3
Responses: 7
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Voice
Crisp
Crisp
Feature Not Available
RingCentral Engage
RingCentral Engage
Not enough data available
Platform
Mobile User Support
Crisp
Crisp
8.1
Responses: 6
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Customization
Crisp
Crisp
8.4
Responses: 32
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
User, Role, and Access Management
Crisp
Crisp
8.8
Responses: 8
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Integration
Crisp
Crisp
8.6
Responses: 7
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Reporting
Crisp
Crisp
9.0
Responses: 7
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Dashboards
Crisp
Crisp
9.5
Responses: 7
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Reviewers' Company Size
Reviewers of both Crisp and RingCentral Engage were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Crisp
Crisp
93.5%
RingCentral Engage
RingCentral Engage
54.2%
Mid-Market
(51-1000 emp.)
Crisp
Crisp
6.5%
RingCentral Engage
RingCentral Engage
25.0%
Enterprise
(> 1000 emp.)
Crisp
Crisp
0%
RingCentral Engage
RingCentral Engage
20.8%
Reviewers' Industry
Crisp
Crisp Industry
Internet
15.2%
Computer Software
10.9%
Information Technology and Services
8.7%
Telecommunications
6.5%
Insurance
6.5%
Other
52.2%
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
Crisp
Timi W.
Administrator in Internet

We use Crisp chat on our own website and always recommend it when customers are asking for best chat solution. The web app and mobile applications are really simple to use and the user interface is a pleasure to the eye. Chat works like a charm, we have...

RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Most Helpful Critical Review
Crisp
Boris P.
User in Internet

Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare. Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement. I have been in touch with the management but they are...

RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Discussions
Crisp
Crisp Discussions
Monty the Mongoose crying
Crisp has no discussions with answers
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
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